Geneva Appliance Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.As a final note, it should be clear that this was not a new unit purchased through them This unit also never had a loud rattle during the spin cycle prior to their initial repair They fixed the initial issue of a bad motor bearing, which left the unit with a loud rattle during high RPM spin cycles It is the issue that was created during their fix that they have failed to address, but still were trying to charge for

I will remove the charges due to the fact that the customer doesn't like the unit and doesn't understand that the newer unit do shake and vibrate a lot more then the older unit didThank you Melissa ***Geneva Appliance Service

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.As a final note, it should be clear that this was not a new unit purchased through them.  This unit also never had a loud rattle during the spin cycle prior to their initial repair.  They fixed the initial issue of a bad motor bearing, which left the unit with a loud rattle during high RPM spin cycles.  It is the issue that was created during their fix that they have failed to address, but still were trying to charge for.