Geneva Financial

Good Morning,Unfortunately we are not able to release any information regarding our borrowers transaction to a third party Geneva Financial provides financing for borrowers that apply for a mortgage We do not represent or have any fiduciary relationship with any third parties to a transaction which would include real estate agents and property sellers.Thank you

much of this response is inaccuateI always stated I was in the process of a divorce, as that was the main readon for refinancingIn addition I provided every documentbrewuested from the companyI was informed that the mortgage was approved and signed documents and provided requested funds on 12/The company was not forthcomingThey told me the loan was approvedNow they need to satisfy my existing mortgage with Wells FargoOtherwise I consider their actions fraugulentTime is of the essence! Close escrow on this loan

much of this response is inaccuateI always stated I was in the process of a divorce, as that was the main readon for refinancingIn addition I provided every documentbrewuested from the companyI was informed that the mortgage was approved and signed documents and provided requested funds on 12/ The company was not forthcomingThey told me the loan was approvedNow they need to satisfy my existing mortgage with Wells FargoOtherwise I consider their actions fraugulentTime is of the essence! Close escrow on this loan

Borrower was finalizing her divorce when she started the loan process On Oct 13th she faxed us divorce documents confirming the divorce was completed but it did not include the full divorce decree The initial application had been taken with the borrower listed as marriedOnce we cleared the loan to close, the borrower needed the ex-spouse removed from title, which is when we realized no divorce decree had been provided or reviewedWe receive the divorce decree on 12/9, we immediately submitted it to the investor for review and advise our funding dept to hold off completing the file until we received the all clear from the investor The divorce decree stated that the subject property was communal assets that were to be sold immediately after the divorce was finalized with the equity split between the spouses The UW replied on 12/that this was unacceptable, giving us the option to either have the divorce decree modified or provide proof the ex-spouse was liquidated with verified assets from the borrower The borrower choose to modify the divorce decree and provided that to us on 12/ The modification stated the equity would not be due for years and the ex-spouse could place a silent 2nd on the property if he choose to secure his interestOn 12/UW advise she would need the equity payout to the ex-spouse to be due within years instead of for the divorce decree modification to clear the conditionThe rep advised he would talk to the UW and get the year on the modification agreement to work On Monday 12/the rep came back saying that we need the equity to be due in years and there was no way around it The UW provided a written re-condition on this on 12/stating that in additional to the modification of the equity being due on in years, she wanted a mortgage note draw up for the equity due and that the equity due would count as a 2nd mortgage on the propertyGeneva Financial was not the cause of the delays

The prospective borrower refuses to speak to us via phoneWe have a conditional approval, but must be able to speak to the customer to see if we are able to clear the outstanding conditionsGeneva Financial, LLC has not done anything wrong in the process of this home loan transactionWe are unable to rectify the issue without cooperation from the customerGeneva Financial, LLC should be cleared of all wrong doing on this complaintIt is impossible to rectify without assistance from the customerAt this time, we will be forced to withdraw the loan application

There is nothing that Geneva Financial, LLC or any lending institution can do at this time for the borrowersThe roof needed repairs, and the title is cloudedUntil this issues are cured, the borrower can not refinanceBecause of Geneva Financial, LLCthe borrowers are now aware of issues not only with the roof, but with titleThey now what action needs to be taken to cure those issuesIt is unfortunate that we can not assist them at this timeWe would like to

THIS WOULD BEEN A ZERO BUT THAT WAS NOT AN OPTION!
We had found the perfect home for us when we visited Idaho February 18, 2019 and made an offer. The sellers accepted our offer and we were put into contact with Nic Hurst employee of Geneva Financial. We were in contract as of February 18,2019. Things were going well at first, documents were provided as Nic Hurst had asked for them. We officially moved to Idaho March 2, 2019 and lived in a studio while our new home was in escrow and being processed, so we thought. Our home in California was also on the market. We continued to provide documents to Nic Hurst for the VA loan that we went with as before in California. Our home in California sold and closed early April 2019. We had informed Nic Hurst that we were putting $30K down on to this new home as a down payment from the sale of our home in California. We had been informed by Nic Hurst that our home here in Idaho would close the follow day, not to worry as he had it covered. He did not complete the loan as promised, he did not lock in our rate with the VA on time, he did not get the appraisal out on time. It would take him hours to days to respond to text messages from us. He would make every excuse in the book not to get back to us. Our Realtor Doug Kelly finally had to get his boss Jay Madison (branch manager for Geneva Financial) involved as our loan was not progressing. Thinking this would be handled and we would be able to close on time. Jay Madison called my husband and he explained the situation and how this loan should of not taken this long to close. Jay Madison was informed of all the concerns we had and how this loan on our new home was not being processed. The VA rate was locked in 2 weeks prior to closing on this house which was too late and a horrible rate. Jay Madison insured us he would handle this and it would be completed in a timely manner. Jay Madison informed us that our contract stated that we were to close April 19, 2019 the latest sooner if possible. Almost 2 weeks had passed and we finally got the green light to go to title to sign our papers to close, which was April 23, 2019. My husband and I arrived to sign our paperwork April 23, 2019, upon reviewing it within 5 minutes of sitting down they were WRONG. They wanted almost $2,000.00 more on the day of signing by check. Jay Madison was called from the title company with our realtor Doug Kelly with us and was asked to make this right for us as it should not take this long and have had so many problems to close a home. Jay Madison stated legally he can not do anything but change the documents to add the $2K into the sales price of the home and issue the CD all over again. My husband & I asked for his fees to be reduced, as this should of been caught way before the day of closing. He again stated he will not do that legally. His hands were tied and he made it quite clear it will not happen. He resubmits the CD same day, April 23, 2019. We reviewed the new paperwork at 2pm via e-mail and again it is WRONG, the $30K we wired as a down payment was now reduced to $29,994.26 and the house payment had increased. Jay Madison was then called and rudely asked if he should cut us a check for the difference in the amount of $6.00. Jay Madison was argumentative with us stating that the VA will not allow odd numbers and there are a lot of moving parts on this loan. LIES as we have had a VA loan in California. Again he was asked to reduce his fees not the federal fees but his broker fees to make this right with us. Again he refused and would not do this I have witnesses and text messages from Jay Madison refusing to make this right with us. On April 24,2019 when we actually closed on this house they again changed the number of our down payment again from $30K to $28,050.00 and added fees into the contract that we did not agree to and or sign these new numbers. Jay Madison stated to us that he had to work the numbers to make it work. We explained again to him that we gave exact $30K not $28,050.00 or $29,994.26.
Jay Madison is NOT an upstanding business individual. He is a disgrace to this company. He does NOT have your best interest at heart. He is all about the Money. He even overcharged for a credit report. We were having to pay rent each day we did not close on our new home.
He had the nerve to text me the day of signing our paperwork stating that he knows I am frustrated but we could be good friends if I could get past this. No I do NOT need friends like this in my life. I DO NOT RECOMMEND ANYONE TO DO BUSINESS WITH GENEVA FINANCIAL. They will not get things done in a timely manner unless you have months to wait.

I apologize for my last customer review, I should have specified my opinion about the specific person that my bad experience was with not the business as a wholeAfter my bad experience my loan was taken over by *** *** and she did everything in her power to help us have the best possible experience buying our first homeShe was personable, friendly, kind hearted and worked day and night to get us into our home before Christmas Thank u *** and Geneva for all that you did for us! Sincerely *** and *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Regards,*** ***

Borrower was finalizing her divorce when she started the loan process. On Oct 13th
she faxed us divorce documents confirming the divorce was completed but
it did not include the full divorce decree. The initial application
had been taken with the borrower listed as married
Once we cleared the loan to close, the borrower needed
the ex-spouse removed from title, which is when we realized no divorce decree
had been provided or reviewedWe receive the divorce decree on 12/9, we immediately submitted it to the investor for review and advise our funding dept to hold off completing the file until we received the all clear from the investor. The divorce decree stated that the subject property was communal assets that were to be sold immediately after the divorce was finalized with the equity split between the spouses. The UW replied on 12/that this was unacceptable, giving us the option to either have the divorce decree modified or provide proof the ex-spouse was liquidated with verified assets from the borrower. The borrower choose to modify the divorce decree and provided that to us on 12/15. The modification stated the equity would not be due for years and the ex-spouse could place a silent 2nd on the property if he choose to secure his interestOn 12/UW advise she would need the equity payout to the ex-spouse to be due within years instead of for the divorce decree modification to clear the condition. The rep advised he would talk to the UW and get the year on the modification agreement to work. On Monday 12/the rep came back saying that we need the equity to be due in years and there was no way around it. The UW provided a written re-condition on this on 12/stating that in additional to the modification of the equity being due on in years, she wanted a mortgage note draw up for the equity due and that the equity due would count as a 2nd mortgage on the propertyGeneva Financial was not the cause of the delays

The borrowers appraisal came back “subject to” roof repairsThey elected to complete the repairsThere was also a lien on the title that we were either going to show it was forgiven (their response) or pay at closingThe borrowers were unable to show it was forgiven as there were no survivors
from the lienWe also could not payoff without survivorsWe told them that they will have to contact an attorney to get this cleared up before we can do anything moreUntil they clear this up, we have no way of closing this loanThey also could not complete the repairs and get the appraiser back out until the 28th making it impossible, even without title lien issues, to close by month endHad there not been roof and title issues, which were not disclosed at the time of application, the loan would have closed, and it would have closed in a timely mannerWe understand that the borrowers did not likely know about the title or roof issues until we made them aware during the process; the same time we were made aware of themMortgage companies issue pre-approvals based on all the information presented to them at applicationUnfortunately for everyone in this transaction, there were critical issues that did and would have created an issue for any institution performing the refinance for the borrowers. We in no way mislead the borrowerWhen problems surfaced during the transaction (roof and title) the loan officer gave the borrowers optionsThey made decisions based on newly found informationAnd as stated before, those issues could not be cured in a timely fashion

Wonderful people to work with. Lomé closes on time, staff returns calls, etc.

Good Morning, Thank you for the opportunity to respond to this complaint.  It is disheartening to learn that we have a customer that was not satisfied with our service because we strive for excellent customer service and communication every day.I have discussed the complaint with [redacted]...

[redacted] and he has told me that this was miscommunication on his part and has apologized for the error.  [redacted] says he did not receive a message from Ms. [redacted] advising him that she did not want to work with him.  This is why he proceeded with her application and credit report after returning to the office from a family emergency.I have initiated the removal of the inquiry from Ms. [redacted]'s credit report.  I have requested the form from the Credit Reporting company; [redacted] and as soon as I receive it I will need to obtain Ms. [redacted]'s signature.  Please have Ms. [redacted] contact me directly at [redacted] so we can get this resolved.We apologize for the error and we will get this straightened out as soon as possible.  Thank you for the opportunity to respond. Sincerely,[redacted]
Chief Compliance OfficerGeneva Financial LLC.

I am a real estate agent representing the buyers and Geneva Financial is the lender for the buyers. We have already closed (Nov 29) and the lender still has not paid the sellers almost 10 days later! From the beginning this entire process has been difficult. Communication has been nonexistent. Nothing was completed on time and I, as well as, the attorney and everyone else have been unable to get answers. Everyone involved in this transaction is upset and we are all still waiting.

Good Morning,Unfortunately we are not able to release any information regarding our borrowers transaction to a third party.  Geneva Financial provides financing for borrowers that apply for a mortgage.  We do not represent or have any fiduciary relationship with any third parties to a...

transaction which would include real estate agents and property sellers.Thank you.

much of this response is inaccuate. I always stated I was in the process of a divorce, as that was the main readon for refinancing. In addition I provided every documentbrewuested from the company. I was informed that the mortgage was approved and signed documents and provided requested funds on 12/9. The company was not forthcoming. They told me the loan was approved. Now they need to satisfy my existing mortgage with Wells Fargo. Otherwise I consider their actions fraugulent. Time is of the essence!  Close escrow on this loan.

Our Team has had the distinct pleasure of working with [redacted] for over 6 months now. We have a great respect for[redacted]. He is a very knowledgeable take charge person. He is very mindful of his customer's needs and goes out of his way to make sure that the end product is exactly what they want and expected. We have never had an issue at the closing table. He is a rare find in the mortgage industry today and we take genuine pleasure in recommending him and Geneva Financial! [redacted]

much of this response is inaccuate. I always stated I was in the process of a divorce, as that was the main readon for refinancing. In addition I provided every documentbrewuested from the company. I was informed that the mortgage was approved and signed documents and provided requested funds on 12/9. 
The company was not forthcoming. They told me the loan was approved. Now they need to satisfy my existing mortgage with Wells Fargo. Otherwise I consider their actions fraugulent. Time is of the essence!  Close escrow on this loan.

The prospective borrower refuses to speak to us via phone. We have a conditional approval, but must be able to speak to the customer to see if we are able to clear the outstanding conditions. Geneva Financial, LLC has not done anything wrong in the process of this home loan transaction. We are unable to rectify the issue without cooperation from the customer. Geneva Financial, LLC should be cleared of all wrong doing on this complaint. It is impossible to rectify without assistance from the customer. At this time, we will be forced to withdraw the loan application.

Borrower was finalizing her divorce when she started the loan process.   On Oct 13th
she faxed us divorce documents confirming the divorce was completed but
it did not include the full divorce decree.  The initial application
had been taken...

with the borrower listed as married. Once we cleared the loan to close, the borrower needed
the ex-spouse removed from title, which is when we realized no divorce decree
had been provided or reviewed. We receive the divorce decree on 12/9, we immediately submitted it to the investor for review and advise our funding dept to hold off completing the file until we received the all clear from the investor.  The divorce decree stated that the subject property was communal assets that were to be sold immediately after the divorce was finalized with the equity split between the spouses.  The UW replied on 12/13 that this was unacceptable, giving us the option to either have the divorce decree modified or provide proof the  ex-spouse was liquidated with verified assets from the borrower.  The borrower choose to modify the divorce decree and provided that to us on 12/15.  The modification stated the equity would not be due for 3 years and the ex-spouse could place a silent 2nd on the property if he choose to secure his interest. On 12/16 UW advise she would need the equity payout to the ex-spouse to be due within 5 years instead of 3 for the divorce decree modification to clear the condition. The rep advised he would talk to the UW and get the 3 year on the modification agreement to work.  On Monday 12/19 the rep came back saying that we need the equity to be due in 5 years and there was no way around it.  The UW provided a written re-condition on this on 12/20 stating that in additional to the modification of the equity being due on in 5 years, she wanted a mortgage note draw up for the equity due and that the equity due would count as a 2nd mortgage on the property. Geneva Financial was not the cause of the delays.