Gengras Chevrolet, Inc.

Thank you for your feedback ***After having a conversation with you and *** on 7/23/@ 245pm we have some to the conclusion that *** your rep did not tell you the *** was a 4clyn or a 6clynYou originally saw this vehicle online with pictures and descriptions and inquired about it with
usWe made the appt with you to come look and test drive itYou mentioned that you were getting terrible gas milage in your *** trade in and wanted something better than thatWe showed you the *** and you fell in love with itNow that you realize its a 6clyn and not a 4clyn your dissapointedI can totally understand how you feelAgain, the question to us was never presented so there was no mention of itWhen you texted *** a few days after you took delivery of it and said "i wanted a 4clyn" he texted back to you "the car is a beauty" again, *** never mentioned it was a 6clyn becuase it never came upMost ***'s are clyn to begin withThey are also know as luxury sports vehiclesI did offer you a full trade in (giving you back what you paid for it toward another vehicle that you desire and you declined) This is my offer and it is good until 7/25/6pmI have made an attempt to rectify your issue, if you choose to please let me knowHope you have a great day*** * *** Gengras Chevrolet General Manager

See attached Repair Order explaining the first repair. Customer bought parts and asked that we put them in. We did not diagnose the original issue we just installed the part that the customer requested. We do have a year warranty on parts however we need to be the ones to
check the part that we installed that may not be working to verify. If *** would bring the vehicle back so we can diagnose the concern and see if the part we installed has failed that would be helpful. The vehicle has an aftermarket alarm which is what was causing the dash issues during his first visit on 10/27/

Vehicle was in service on 5/26/15 and 6/19/15 for a stalling issue which was not able to be replicated after driving the vehicle over 50 miles. Customer has had her vehicle for the past 2 weeks and there have been no issues reported. When customer purchased the vehicle in November 2014 a 12 month...

/12,000 mile extended warranty was purchased.  Customer used this warranty a few times until the 12,000 miles was up and she was out of warranty.  At this point we believe customer is taken care of as we have heard nothing further.

Complaint: [redacted]
I am rejecting this response because:
[redacted] DID tell me that it was a 4 cylinder.  He made the comment that his coworker was surprised at the power it had for a 4 cylinder when he drove it to the dealership.
There is quite a bit of unprofessionalism during my entire experience.  I have some texts messages that refer to my as from [redacted].  This gives you an idea of how this sale went.
 
I am not asking for anything other than the large difference that I am paying for gas.
 
Sincerely,
[redacted] Deffendall

[redacted] took delivery of a 2007 [redacted] Edge. Due to the year of the vehicle, there are no implied warranties that are applied from the purchase transaction. [redacted] was explained the...

vehicle was sold in an "AS IS " condition, and any protection from mechanical failure would need to come from a purchase of an optional service agreement. This is an option presented to 100% of our customers, and is included in our delivery paperwork process. The files indicate signed documentation for disclosures of both the warranty form clearly marked as is, and the presentation of service agreement options. 
[redacted] called the dealership approximately 10 days ago, notified us that her car would not start, and wanted it to be towed to our dealership and fixed by us. I explained that there was no coverage purchased with her transaction, and any expenses to tow or fix the vehicle would be the responsibility of her, and not Gengras Chevrolet.
[redacted]'s father then called a few days later and asked again if we could absorb the repair cost. I explained to him as well that an as is car does not carry any implied warranties, and that [redacted] was offered protection at the time of sale and declined.

Complaint: [redacted]
I am rejecting the business's response and requesting a refund for the cost and labor of the ignition switch that they replaced and failed with less than one year of use. If Gengras
Chevrolet had more thoroughly read my initial complaint, it should be evident
that I cannot bring my vehicle back for a diagnosis because the car has already
been repaired. This was a decision that occurred for several reasons. Firstly, I did not hear back from Gengras until after the repair had been completed. The vehicle had already been
diagnosed by a very reliable and trustworthy independent repair shop, which
offered a reasonable price and was willing to fix it the same day. Also, I could not afford to have the
vehicle out of commission for a prolonged period of time, given I only own the
one car and am absolutely dependent upon it for my very limited income. In my
experience last year, the vehicle was in their shop for ten days (October 17, 2014 through October 27, 2014). 
Although I am not seeking
financial reimbursement toward the following issues, I am explaining them because it demonstrates
a pattern of frustration with the dealer. Yes, the diagnosis of a faulty body control
module was incorrectly made by another entity, and that entity and I resolved
the issue between us. This aftermarket alarm was always suspicious to
me. The vehicle had been in our extended family since 2002, as a one-year old
model, with full repair records. The vehicle generally ran in good mechanical
condition, and always passed emissions. Despite my suspicions, I have no
evidence to dispute this issue in any way. I was never told that dashboard light issue had
anything to do with the alarm last year. They were all working perfectly fine
when the car was brought in. Several of them were broken when the car was
retrieved. I initially was told that they would fix them for free, but upon
coming in the dealer representative relented and said I would have to pay. I had another
repair shop make this fix. Finally, the dealer representative said I could put the repairs on
a no-interest credit card before finally picking up the vehicle and upon
arrival was then told by the salesman that I could not. Again, at this point I
desperately needed the vehicle back and my mother put it on her card for me (to
which I eventually paid her back, causing significant financial strain).
Upon reviewing the invoice, unfortunately
Gengras Chevrolet did not break down the labor incurred by each repair
involved. Thus I will not insist upon receiving compensation of the full amount
billed. I would like this sum of $694.50 to be pro-rated by the amount of time
they would incur for an ignition switch replacement (for example, one hour at
$120 per hour, $120 would suffice); in addition to the replacement part sum of
$86.24. However, if the dealer wishes to propose an
alternative sum for the ignition issue, I would certainly take any offers under
due consideration.  To have such an
essential part fail to last twelve months is just not acceptable. If the
receipt from the other repair shop had been sufficient, I would not have filed a
complaint. As upset as I was with Gengras a year ago, I chose not to pursue this action
to avoid further stress. But with the faulty ignition, combined with other
occurrences where the dealer was very difficult, I am entitled to some amount
of compensation.
Sincerely,
[redacted]

Mr. [redacted] came in for service and after being told that his
cooler lines are leaking and is out of warranty he decided to...

go though his
vehicle and accused us of damaging his wheels during the rotation. Next, we
received a complaint stating that we also scratched his paint on his fender.
He called me minutes after our conversation and I expressed
to him that I would need to see the vehicle to make a determine what happened
and if we are at fault. I also expressed to him that if we did damage the
wheels that we have vendors that can repair them, replacement is not required.
He then expressed that his wheels are a $2000.00 option and
he wished to be reimbursed. I would need to start my investigation by
examining the wheels first. At that time he told me that he does not want to
make a trip up and that he would call me back once he new what avenue he wishes
to pursue.
I
stated to him that the first step would have to be inspection by me or anyone
above me in the company. That would be a starting the process.
 
[redacted]
Service Manager

Thank you for your response. 4 clynder was never mentioned in any text. You found the vehicle on line with a full description of what the vehicle was. Never was there a mention of a "4 clynder"  Also, we have asked if you wanted to return the vehicle. You have declined.