Gengras Chevrolet

Mr [redacted] came in for service and after being told that his cooler lines are leaking and is out of warranty he decided to go though his vehicle and accused us of damaging his wheels during the rotationNext, we received a complaint stating that we also scratched his paint on his fender He called me minutes after our conversation and I expressed to him that I would need to see the vehicle to make a determine what happened and if we are at faultI also expressed to him that if we did damage the wheels that we have vendors that can repair them, replacement is not required He then expressed that his wheels are a $option and he wished to be reimbursedI would need to start my investigation by examining the wheels firstAt that time he told me that he does not want to make a trip up and that he would call me back once he new what avenue he wishes to pursue I stated to him that the first step would have to be inspection by me or anyone above me in the companyThat would be a starting the process [redacted] Service Manager

Thank you for your responseclynder was never mentioned in any textYou found the vehicle on line with a full description of what the vehicle wasNever was there a mention of a "clynder" Also, we have asked if you wanted to return the vehicleYou have declined