Gengras Harley Davidson

Complaint: [redacted] I am rejecting this response because: please see attachment Should it be easier to speak with me please feel free to contact me at [redacted] .Sincerely, [redacted]

First off there is two sides to each story and here is what happenedIt took my employees about weeks to try and arrange financing for [redacted] Once we had the approval with his co-signor we notified the customer to come in and get the paperwork done which they didIt was after we sent the paperwork to [redacted] to get the registration handled when we were informed that [redacted] wouldn't approve our request with a Q-, the paperwork was sent back to us and we had to apply for a CT title We at this point notified [redacted] by e-mail and phone that it would take 4-weeks for a new title and we are doing what we can to expedite the paperwork for himGengras runs with a winter staff starting in October so my apologies go out to [redacted] for any inconvenience we might have caused him during this time and at no time did we not return his callsCurrently we are waiting for [redacted] to have a new title built and as soon as we receive it we will move forward with the registration Gengras [redacted] prides itself on customer satisfaction each and every time with each an every customer, however there are times when employees are off for a few days at a time and calls might have to take awhile to get returned Again I just want to apologize if we didn't return his calls promptly Please note we are doing everything in our power to get this transaction handled quickly and get the registration back to our customerIf there is anything else please feel free to call or e-mail me Regards, Robert WSzymanowski G.M

I was totally conned by Gengras HarleyI went in telling the sales person I needed a smaller engine motorcycle and requested the I also right off the rip explained that I am a beginner and cannot manage a heavy bikeHe showed me the 750, which I didn't like, and then led me to a gorgeous bike on the upper platform of the showroomthe bike is not large in size, but every time I got on it he held it without me knowing so I never felt the real weightHe also told me it is better to buy a bigger bike so when I get experienced I wouldn't have to trade upThe bike was delivered to my houseWithin the hour I called them and told them I couldn't hold this bike up, it was way too heavyThey said "well you can trade it in" at that time I looked more closely and say the bike was a 1200, even heave for three of my male friends to hold upI am slim and weigh lbsI don't know how much the bike weighs but it is dangerously heavy and I told *** the finance manager that at the timeIf I were to ride this bike I most likely would crash and dieHe did not careHe just told me to come in and we will discuss how to trade it back in, not just switch it out for the smaller one I had requested to begin withThey would not have lost any money on the deal and I actually would have lost on transferring the plates etcI am sure the Bank would not have cared when the circumstances where explained and the safety issues brought to their attentionI feel that the staff at Gengras do NOT care if the bike is safe for the customer, even though they all say they have been riding for years, which should make them extra careful, as they know how dangerous bikes can beThey are just out to make the money and say anything to get the sale of the most expensive bike they can get away withI am disgusted with their business ethic, and am still stuck with a bike I can't ride

My first experience with Gengras Harley Davidsons service department will be my last. I was told I would get a great deal to store my motorcycle, get an oil change and service and have it detailed and ready for spring. The cost was $350 which really isn't that bad considering I didn't have the ability to store my motorcycle properly that year at my house. I was also getting the service and detail done. So I call to pick up my motorcycle within their guideline which I believe was 2 weeks at the time. 2 weeks goes by I call that I am headed down to pick it up and they don't have it ready yet. I know everyone wanted their bikes back so I let it go and said do your best to have it ready for the weekend which was 2 days later. I got to pick it up the next week. When I picked it up the only detailing that was done was a shiny leather seat woohoo now I have detailer on my butt. So I get all the paperwork squared away start on my way ride home which isn't far maybe a few miles and I come to a stop light about 2 miles away so I am a little over halfway home. At the light my handle bars go completely forward. Luckily knowing someone had touched my bike other than me I was riding cautiously. I quickly pulled the bars back to position and made it home riding very carefully. I called the dealership and left a message because they were closed shortly after I picked up my bike. I never got a phone call back so I called the next business day and finally got someone from the service department and they told me they would get back to me. Of course they didn't get back to me so I called for a manager. I got the sales manager and he asked me what bike I was interested in purchasing. I told him my issue was with service and he asked me what the issue was so I explained the situation. He then told me that the bars must have loosened like that from the vibration of riding. I have a 2013 Harley Street Bob with 3000 miles on it. If Harley has a problem like that after 3000 miles there should be a recall and dealerships should be fixing it. Now I know in tight storage a lot of places put the handle bars down to store the motorcycles closer together. The sales manager said they don't store the bikes that way but oddly enough someone from service had mentioned something about them doing that prior. So naturally I decided I wasn't going to argue with someone that has nothing to do with the problem but is telling me I caused the problem and let it be until now because I am writing this review. I didn't even ask for any compensation just for them to admit it was an oversight especially during my "service" I had done and for them to tell me the proper tightening procedure (which there is one I found out later from a mechanic that I currently have work on my bike, a former employee). They instead decided to tell me I caused the problem and threw me aside. I recommend the parts department they are fantastic by all means however the service and sales department apparently don't need anymore customers judging by how poorly they treated me and various other people I have talked to about them.

First off there is two sides to each story and here is what happened. It took my employees about 3 weeks to try and arrange financing  for [redacted]. Once we had the approval with his co-signor we  notified the customer to come in and get the paperwork done which they...

did. It was after we sent the paperwork to [redacted] to get the registration  handled when  we were  informed  that ** wouldn't approve our request with a Q-1 , the paperwork was sent back to us and we had to apply for a CT title . We at this point notified [redacted] by e-mail and phone that it would take 4-6 weeks for a new title and we are doing what we can to expedite the paperwork for him. Gengras runs with a winter staff starting  in October so my apologies go out to [redacted] for any inconvenience we might have caused him during this time and at no time did we not return his calls. Currently we are waiting for [redacted] to have a new title built and as soon as we receive  it we  will move forward with the registration . Gengras [redacted] prides itself on customer satisfaction each and every time with each an every customer, however there are times when employees are off for a few days at a time and calls might have to take awhile to get returned . Again I just want to apologize if we didn't return his calls promptly . Please note we are doing everything in our power to get this transaction handled quickly and get the registration back to our customer. If there is anything else please feel free to call or e-mail me.
 
 
                                        ...⇄ Regards,
                                        ...⇄ Robert W. Szymanowski  G.M.

Complaint: [redacted]I am rejecting this response because: please see attachment.  Should it be easier to speak with me please feel free to contact me at [redacted].Sincerely,[redacted]