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Genie of Fairview Door Co

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Genie of Fairview Door Co Reviews (2)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [As I expected, the business misrepresented what had happened to appear I was expecting something for free The technician specifically said that he did not have the part on hand and wasn't sure if they had it in stock because it is an older garage door I knew there would be some sort of fee for him to come out (not dollars) and he said he would not charge me today but would charge me if he did come back out tomorrow Weighing the option of having him come back out without the part I gratiously declined and he said he would not charge me since he really didn't do anything (as originally stated) I'm sure this will turn out me having to pay, but would like an explanation as to why they wait days after the due date on the bill to reach the customer, hidden late fee perhaps? Either way, I will make it my life's goal to make sure no one in my family (who own several businesses) or any friends and associates and my union never go to this place of deception.] Regards, [redacted]

September 20, Revdex.com Euclid Ave., 4th Fl Cleveland, OH 44115- Re: Complaint ID [redacted] This customer called our office for a service call to repair her garage door opener at a rental property that she ownedWe serviced her operator and billed her for the repair When she complained about the bill we credited the full amountNow she is asking us to pay for a subsequent service she had performed by the company that originally installed the opener When she had a problem with the newly installed opener she probably meant to call the company that installed it just a day or two before but mistakenly called us insteadIt was an honest mistake but we cannot pay for service performed by another company Sincerely, John H [redacted] Genie of Fairview Door Co

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