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Gennaro Transport Training Reviews (1)

Initial Business Response /* (1000, 9, 2016/04/22) */
The student came to Gennaro Transport Training on Nov 6, to sign up for Class training in an automatic truckThe student was a holder of Class 2Q license which meant that all the training will be done on an hourly basis with a set hourly
rate
The student trained few times a week, hours at the timeThe progress of the student was monitored and discussed between the instructor, student and the office administrator after every lesson (which is the norm) when it became apparent that the backing up is the biggest issue
In the middle of December, the training was focused solely on the backing up - Gennaro Transport Training made all possible arrangements to make sure that the student can back up in the yard uninterrupted, even to the point where the student was able to come and train when the school shut down for Christmas breakThe training was done by the owner of the company (senior instructor)
In January, when the school returned to regular training, the student decided to have few lessons and challenge the road test as her license was up for renewal and she wanted to upgrade to Class to save on changing her license twiceAfter the first lesson it became apparent, and student later on confirmed, that she spent most of the Christmas break training the back up on her own in a school bus she drives for her jobThis was something that was discouraged by the instructor from day one and the student then not only agreed, but promised not to do that as the back up with truck and trailer is very different and she gets confused as to which way to turn the steering wheel
lessons before her road test, at which point the student had done no other training but back up for weeks, it was decided that the instructor will take her on a quick trip around the block to check on her driving, lane changing, left and right turns, signaling and intersection planning as these are things that the examiner will be marking on once on a road test and she hadn't practiced for way too long (this is again the norm for all the students to go through a "mock test" prior to road test to make sure the students is ready)The student understood why this needs to be done, but got very abusive after the lesson complaining that these minutes were "waste of time"
When the student failed her road test she blamed it solely on those minutes as "that's what she didn't want and we made her to do" and if she had that extra time she would have passedShe then accused the receptionist for overcharging her on set hourly rate even though she had been paying the same rate from her first lesson
The arrangements were made between the student and the owners to give the student more practice and a special deal was made also that gave the student almost $discountOne of these practices was arranged to happen on a Sunday, again with the owner of the company (senior instructor), to accommodate the student and to make sure that the student can back up in the yard uninterrupted
Between the first and second road test the student had hours of back up practiceWhen the student failed the second road test on backing up, she again got abusive and blamed the fail on the minutes of driving she "was made to do" a week before
The student returned weeks after that to settle her balance (which again was a special arrangement as all the training is payable up front) and informed us that she finished her training with another school as she was able to secure a government grant to help with the course tuitionShe also mentioned that the other school would give her some shifting practice as there was "lots leftover after she passed" and she mentioned that she was considering to "share the experience" whatever she meant by that
Here at Gennaro Transport Training we do our best to make sure that our students have the best and most positive experienceWe feel we went over and beyond to help this student with her Class One training alreadyWe are willing to offer hours of shifting practice as the discounts we already gave her are more than generous
Initial Consumer Rebuttal /* (3000, 11, 2016/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***, they not worried about $I paid for them but only worried about $I need to pay for to government to renew the licenceYes I informed I need to renew my licence before January 12th but even before last moment of the test they said as I mentioned cannot change the examinationI told them I was not ready for itSo this story keep repeating longer and longer, therefore I do not want to take continue any moreThank you for your help

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