Gennaro's Pizza Reviews (1)
Gennaro's Pizza Rating
Description: RESTAURANTS
Address: 1728 E Carson St, Pittsburgh, Pennsylvania, United States, 15203
Phone: |
Show more...
|
Add contact information for Gennaro's Pizza
Add new contacts
Description: RESTAURANTS
Address: 1728 E Carson St, Pittsburgh, Pennsylvania, United States, 15203
Phone: |
Show more...
|
Add contact information for Gennaro's Pizza
Review: On the Menu it is advertised that you get free bread sticks when you place an order online that totals more than $20.00. I placed an order for two of their gourmet pizzas totaling $41.00 (and change) before I submitted the order I called the store to make sure I didn't need a special code to take advantage of the promotion and was told by the employee there that I didn't need a code and that it was system generated when the order was more than 20.00 dollars it added the bread sticks. after the delivery driver delivered the order my daughter noticed there were no bread sticks so I called the restaurant back and the same guy who I spoke with before submitting my order online told me that I had to do it from a different website than the one I used by googling the restaurant, I let him know that he did not mention that before I placed my order and he said he was sorry but that he was not giving me the bread sticks I asked for the manager or owner he then proceeded to hang up on me again and again sometimes placing me directly on hold without saying anything. I decided to file a complaint instead of continuing to call back to get the owners contact information This (I believe) is considered false advertising. there is nothing on the menu that says you have to order from a special site to get the promotion. I would not have ordered online if that was the case. I have been a faithful customer of theirs for more than three years and have never used a website to place my order I have always called them and I don't deserve to be lied to and treated unprofessionally.Desired Settlement: I want the bread sticks that I was told I would receive since I fully complied with my end of the requirements. I also believe I deserve an apology for being treated so extremely rude and unprofessional, but that's another story.