The office originally responded to the complaint while I was on vacation. The story gets better as time moves on. We serviced the [redacted] residence on July 20th for the first and last time. The complaint was that we would not clean up dog waste that is apparently throughout the home. The other initial complaint was that we did not clean inside cabinets. Both of these complaints are items we do not provide. We do not go inside customer’s drawers or cabinets. We do not clean up animal waste. We also do not clean chimneys which I’m sure will be added as a complaint soon. In The Cleaning Agreement, which Ms. [redacted] signed, it states “For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement”. The East Valley Cleaning Authority has now provided over 210,000 services and this has never been an issue. We do not clean up animal waste. We do spell out exactly what we provide for the service. The 24-hour guarantee would pertain to areas we provided service, but were not properly cleaned. There was no mention until now of stainless steel or floors. Apparently this is made up as we move along. Ms. [redacted], you are rude and have attempted to bully, which does not sit well here. Payment was due at time of service which was not paid. You were billed, given time to pay, and when payment was not made the account was turned over to a third party for collection. Per The Cleaning Agreement, you are responsible for all collection charges and based on your attitude, I am confident that at some point an attorney will be involved. We are out of the collection process. There is nothing to compromise here and I doubt any further contact will be beneficial.
We have operated in the residential cleaning space since 2001, providing over 200,000 services to East Valley residents. This is the first time – hopefully a single outlier – that we have ever found ourselves dedicating significant management resources to explain that our employees will not...
clean up animal waste in homes. From our Service Agreement and Policies (signed by the client during the in-home consultation): Pets: If you have pets, please secure and pick up after them. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement. We will also not clean if a team feels they are in danger from a dog or other animals. Definition of excrement (source: Wiktionary) “Any waste matter excreted from the human or animal body, or discharged by bodily organs.”Management and an owner of the company have held multiple conversations with the client to help her understand why the pet waste wasn't cleaned and to compel her to bring the account cu**ent; to no avail. We do guarantee all of our services, and – if notified within 24 hours of a cleaning – will dispatch a crew out to co**ect work. The client concedes that the entirety of her complaint with the delivered product was that the crew cleaned around the animal waste she failed to address prior to their a**ival. The policies agreed to clearly state that cleaning animal waste is not in the scope of our offering. Therefore, it follows that we held up our end of the agreement, whereas payment – in full – is demanded. As of 8/12/2016, the account remains past due and was deemed delinquent on 08/09/2016; we have since accelerated the collection process by turning the account over to our third-party collections agency. Per the cleaning agreement, any charges incu**ed during this collections process are the responsibility of the client and will be demanded in excess of the original cleaning fee.
Cleaning Authority,To your response ......I can tell that you do not listen or care about your customers by not standing by your 100 percent satisfaction guarantee. apparently you did not read my first response. Your pet policy rule is contradictory to say the least. By saying PICK UP. Really, how do you pick up pet urine? Maybe wipe up or clean up needs to be added to your rule....Now, I have called 3 times and emailed 2 times to be able to speak with the Owner K.O. He is the one who came to my home and spoke with me for 90 minutes and promised me my baseboards would be cleaned. He met my four dogs and was fully aware of what I expected. Now about your 24 hr guarantee. I advised your office manager about my streaked stainless steel appliances and the water puddles left on my kitchen floor. So again, your 24 guarantee is bogus to say the least.Your definition....any waste matter excreted from THE HUMAN OR ANIMAL BODY. really, you clean up human waste off of toilets Urine and Feces. HMMMMM. yes P.O. you told me its an OSA LAW! Remember you hung up on me when I told you that I contacted OSHA myself. You might want to read my first letter about your lie. AGAIN I AM REQUESTING TO SPEAK WITH THE OWNER WHO CAME TO MY HOME FOR 90 MINUTES ....WHY WON'T K.O. CONTACT ME TO CLEAR UP THIS MATTER? TO DO WHAT HE PROMISED ME? HE WAS THE ONLY ONE IN MY HOME THAT CAN EXPLAIN WHY MY EXPECTATIONS WER NOT MET...WAITING TO HEAR FROM THE OWNER ... THANK YOU[redacted]
The office originally responded to the complaint while I was on vacation. The story gets better as time moves on. We serviced the [redacted] residence on July 20th for the first and last time. The complaint was that we would not clean up dog waste that is apparently throughout the home. The other initial complaint was that we did not clean inside cabinets. Both of these complaints are items we do not provide. We do not go inside customer’s drawers or cabinets. We do not clean up animal waste. We also do not clean chimneys which I’m sure will be added as a complaint soon. In The Cleaning Agreement, which Ms. [redacted] signed, it states “For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement”. The East Valley Cleaning Authority has now provided over 210,000 services and this has never been an issue. We do not clean up animal waste. We do spell out exactly what we provide for the service. The 24-hour guarantee would pertain to areas we provided service, but were not properly cleaned. There was no mention until now of stainless steel or floors. Apparently this is made up as we move along. Ms. [redacted], you are rude and have attempted to bully, which does not sit well here. Payment was due at time of service which was not paid. You were billed, given time to pay, and when payment was not made the account was turned over to a third party for collection. Per The Cleaning Agreement, you are responsible for all collection charges and based on your attitude, I am confident that at some point an attorney will be involved. We are out of the collection process. There is nothing to compromise here and I doubt any further contact will be beneficial.
We have operated in the residential cleaning space since 2001, providing over 200,000 services to East Valley residents. This is the first time – hopefully a single outlier – that we have ever found ourselves dedicating significant management resources to explain that our employees will not...
clean up animal waste in homes. From our Service Agreement and Policies (signed by the client during the in-home consultation): Pets: If you have pets, please secure and pick up after them. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement. We will also not clean if a team feels they are in danger from a dog or other animals. Definition of excrement (source: Wiktionary) “Any waste matter excreted from the human or animal body, or discharged by bodily organs.”Management and an owner of the company have held multiple conversations with the client to help her understand why the pet waste wasn't cleaned and to compel her to bring the account cu**ent; to no avail. We do guarantee all of our services, and – if notified within 24 hours of a cleaning – will dispatch a crew out to co**ect work. The client concedes that the entirety of her complaint with the delivered product was that the crew cleaned around the animal waste she failed to address prior to their a**ival. The policies agreed to clearly state that cleaning animal waste is not in the scope of our offering. Therefore, it follows that we held up our end of the agreement, whereas payment – in full – is demanded. As of 8/12/2016, the account remains past due and was deemed delinquent on 08/09/2016; we have since accelerated the collection process by turning the account over to our third-party collections agency. Per the cleaning agreement, any charges incu**ed during this collections process are the responsibility of the client and will be demanded in excess of the original cleaning fee.
Cleaning Authority,To your response ......I can tell that you do not listen or care about your customers by not standing by your 100 percent satisfaction guarantee. apparently you did not read my first response. Your pet policy rule is contradictory to say the least. By saying PICK UP. Really, how do you pick up pet urine? Maybe wipe up or clean up needs to be added to your rule....Now, I have called 3 times and emailed 2 times to be able to speak with the Owner K.O. He is the one who came to my home and spoke with me for 90 minutes and promised me my baseboards would be cleaned. He met my four dogs and was fully aware of what I expected. Now about your 24 hr guarantee. I advised your office manager about my streaked stainless steel appliances and the water puddles left on my kitchen floor. So again, your 24 guarantee is bogus to say the least.Your definition....any waste matter excreted from THE HUMAN OR ANIMAL BODY. really, you clean up human waste off of toilets Urine and Feces. HMMMMM. yes P.O. you told me its an OSA LAW! Remember you hung up on me when I told you that I contacted OSHA myself. You might want to read my first letter about your lie. AGAIN I AM REQUESTING TO SPEAK WITH THE OWNER WHO CAME TO MY HOME FOR 90 MINUTES ....WHY WON'T K.O. CONTACT ME TO CLEAR UP THIS MATTER? TO DO WHAT HE PROMISED ME? HE WAS THE ONLY ONE IN MY HOME THAT CAN EXPLAIN WHY MY EXPECTATIONS WER NOT MET...WAITING TO HEAR FROM THE OWNER ... THANK YOU[redacted]