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Dear Ms [redacted] , This is in response to your January 26, correspondence to the Revdex.com regarding your automobile policyPlease accept my apology you did not previously receive an adequate explanation regarding the balance due on this policyWhile our records reflect you were billed appropriately for the balance owed, I am happy to respondMy hope is to provide the clarity you are looking for First, I will provide a little backgroundYour auto policy was created on April 29, and renewed on April 29, $2,was your renewal price for the policy, which we cancelled at your request on April 28, When you first set up the policy, you selected our Electronic Funds Transfer (EFT) option as your preferred payment method, which you kept in place throughout the life of the policyThere are twelve EFT payments (one per month) for each policy term, which amounted to $due each monthYou selected the 28th as your withdrawal dateThe first payment was scheduled May 28, and final payment scheduled April 28, Your policy term was in effect for one day short of months at the time it was cancelled, but you only made monthly payments because the last $payment on April 28, was returned due to non-sufficient funds When the payment was returned, a $returned payment service charge was assessed which increased the total due to $We issued a $bill to you on June 30, due July 20, for the dishonored paymentThis amount included a $bill fee We later cancelled this policy one day before the April 29, expiration of the policy termThe credit for the one day was $Your balance due adjusted to $A $bill issued to you on July 28, 2016, which included another $billing fee As we did not receive your final payment within days of its due date, we forwarded the balance to a third-party collections vendor, [redacted] (***), which is how all unpaid balances on cancelled policies are managed at [redacted] MutualI apologize if you were surprised by this course of action, but it is one we must take when we do not receive final payments on cancelled policies Our records reflect the balance was resolved with your payment to ***The amount you paid did not include the fees previously assessedThere is no longer a balance dueThere was no adverse credit reporting as a result of the prior collection activityI enclosed your billing history for your reference We acknowledge we could have set better expectations regarding your billingAt the same time this policy was expiring, you initiated a new automobile policy with usWe accepted a $down payment for the new policy on April 15, It must have been confusing for you since you also had a $payment withdrawn for your expiring policy two weeks later on April 28, You contacted us and advised us that you were charged returned payment fees by your bankOur records reflect we reimbursed you for the bank fees you incurred due to the confusion In summary, while the premium was owed, we are glad you reached out so we may review what we could have done differently to ensure you had a positive experience Ms [redacted] , thank you for contacting us with your billing questionsWe appreciate having you as a customer and we are truly sorry for the frustration you have experiencedI hope that I have answered all of your questions todayIf you have any other questions or feedback to share, please do not hesitate to reach out to me directly at any time—I will be more than happy to assist you Sincerely, [redacted] Associate Customer Care Specialist Customer Care Unit [redacted] Enclosure

Dear Ms [redacted] ,This is in response to additional correspondence to the Revdex.com I appreciate the opportunity to further respond First, please note that Liberty Mutual is unable issue a refund when the premium has not been paid and there is an outstanding balance due Any credit from changes to the policy are instead applied to the remaining balance owed which is consistent with what occurred with your policy.Second, your policy term was effective from November 20, through March 17, 2016, approximately four months Yet we only received three monthly payments which resulted in a final balance due after cancellation With the previous response, a billing history was enclosed detailing all the transactions and payments received Regarding your concern with the referral to collections, this action was taken only after we did not receive a response to the $final bill issued to you or the email reminder issued to you on April 7, The $balance remains due Ms [redacted] , thank you for reaching out with your billing concerns I hope that I have answered all of your questions today If you have any other questions or feedback to share, please do not hesitate to reach out to me directly at any time—I will be more than happy to assist you.Sincerely, [redacted] Associate Customer Care SpecialistCustomer Care UnitPhone: [redacted] Fax: [redacted]

Dear Mr [redacted] , This is in response to your January 23, correspondence to the Revdex.com regarding your auto and motorhome policiesI am truly sorry we have lost you as a customer, but am happy to answer your questions in the hope of providing you with the clarity you are looking for First, I will provide a little backgroundYour auto and motorhome policies were created on May 11, and renewed on May 11, $1,was your renewal price for the automobile policy and $1,for the motorhome When you first set up the policies, you selected payroll deduction as your preferred payment methodThe deductions occurred bi-weekly with each paycheck and continued with the renewal termsHowever, we notified you in December that payroll deduction was no longer an option offered through your employerYou therefore elected monthly Electronic Funds Transfer (EFT) for your new billing method on December 19, At the time, the balance owed was $for your auto and $for your motorhomeThere were four monthly EFT payments of $(auto) and $(motorhome) scheduled to pay your balances in full (with the final payments adjusted a few cents) Due to the remittance process on some payroll accounts, there may be a delay between our request for payment and the payment being applied to your policyAfter we changed the billing method, we received additional payroll payments totaling $Of this amount, $was applied to the auto and $to the motorhome policyThese payments plus the EFT payment received on January 16, 2017, further reduced your balances due to $(auto) and $(motorhome) You elected to cancel your policies effective January 18, We credited your policies’ balances for the unused portion of the policy terms in the amounts of $(auto) and $(motorhome)This resulted in credit balances of $(auto) and $(motorhome) which were refunded directly to your bank account on January 18th and 19th respectively An additional refund of $will issue to you by check in the next two business days due to a subsequent payroll payment received and applied to your auto policyWe waived a $bill fee previously applied to your motorhome policy after the payroll billing was discontinued which will also be refunded to you by checkPlease allow approximately two weeks for delivery of these checks Mr [redacted] , thank you for contacting us with your billing questionsAgain, I am truly sorry that we have lost you as a customer, but I hope that I have answered all of your concerns todayIf you have any other questions or feedback to share, please do not hesitate to reach out to me directly at any time—I will be more than happy to assist you Sincerely, [redacted] Associate Customer Care Specialist Customer Care Unit [redacted]

Re: Complaint #: [redacted] [redacted] To Whom It May Concern: Thank you for sending your inquiry regarding the above customer complaint Our records show the automobile policy was issued with two vehicles effective September 21, On March 5, 2013, the insured requested the second vehicle be deleted and we processed the change as requested Upon review, we agree to amend the [redacted] and [redacted] coverages to non-stacked limits per the endorsement and offer a refundThe refund will be mailed to the insured shortly If the customer needs any further information, please contact our customer service team at [redacted] Thank you for your time in this matterSincerely, [redacted] Senior Compliance Analyst

RE: Personal Automobile Policy: [redacted] Insurance Company/ NAIC: [redacted] Dear Mrs. ***,This is in response to your May 22, 2016 correspondence to the RevDex.com regarding your auto policy. I appreciate the opportunity to respond to your concerns.Please... accept my apology for the difficulty you encountered receiving an explanation regarding your automobile policy. We expect our representatives to provide complete and accurate information and be responsive to our customer’s needs. I regret this is not consistent with what occurred. Feedback has been provided to the appropriate management to address accordingly.At Liberty Mutual, we always strive to give our customers the best price possible—but sometimes factors like increasing costs of repairs, medical expenses, and extreme weather call for a review of our prices. Other factors such as fraud, attorney fees and litigation costs may also contribute to the cost of your policy. With that being said, your automobile policy does not specify a principal operator for each vehicle. Instead the factor for each operator, their associated discounts, and or surcharges, are applied to all of the vehicles. So while you and Mr. [redacted] Accident Prevention Course discount is accurately applied to each of the three vehicles, the charges for your daughter, including the incident charge and youthful operator status, are also applied to the policy as well.The current annual premium of $2,373 appropriately reflects your risk profile and driving history. There is no error in the calculation of the Accident Prevention Course discount on your policy. Therefore, no refund or credit will be issued. With regard to your desired settlement, I would appreciate the opportunity to review your policies with you and address any unanswered questions. I can be reached from 8 A.M. to 4 P.M. Eastern time at the phone number or email address below. However, please be advised, I am unable to release our rating calculations contained in our manuals as this information is proprietary. Mrs. ***, you are a valued customer and we appreciate that you have allowed us to provide for your insurance needs since 2009. If you have any further questions or concerns, please feel free to contact me directly. I will be happy to assist you.Sincerely, [redacted] Customer Care SpecialistCustomer Care UnitPhone: [redacted] [redacted] Clint [redacted]

Thank you for giving me the opportunity to respond to the complaint regarding Mr [redacted] ’s claimIt is my understanding the complaint is regarding American Fire and Casualty’s handling of the claimThis claim was reported to us on Friday, April 8th at 5:26pm The adjuster assigned, [redacted] ***, spoke with our insured at 11:17am on Monday, April 11th and confirmed that our insured driver had rear-ended Mr [redacted] She then contacted Mr [redacted] via telephone at 11:32am She discussed the claims and rental process at that time That conversation included a discussion regarding when repairs were to begin (on a Monday or Tuesday) to mitigate rental costs Mr [redacted] agreed to have his vehicle repaired at a network shop, [redacted] Unfortunately, there was a miscommunication between Liberty and [redacted] [redacted] informed Mr [redacted] that he could drop his car off on a Thursday Since repairs would not be completed by Friday (requiring two days down-time over the weekend), Ms [redacted] declined to pay for the rental Mr [redacted] confirmed he was aware of the Monday/Tuesday drop-off requirement, but was understandably confused when our network shop told him he could drop off on ThursdayMr [redacted] decided to repair through a different shop Ms [redacted] had previously set up a rental reservation through [redacted] Typically, we do not pay for insurance on the rental car, unless the renter does not have physical damage insurance on their own vehicle, which transfers to the rental when their own car is in a shop for repairs Again, it appears there was a miscommunication between Mr [redacted] and Ms*** When Ms [redacted] understood that Mr [redacted] did not have his own physical damage coverage, and once he’d provided her proof of this, she approved the additional insurance on the rental carMs [redacted] spoke with Mr [redacted] on 5/2/and confirmed that the rental was in order and he was scheduled to drop his car off at [redacted] at 1pm that day We spoke with [redacted] today and confirmed vehicle repairs are ongoing Supplemental damage was found and the estimated completion date is 5/13/ Liberty will continue to pay for Mr [redacted] ’s rental until repairs are completed

Dear Ms. ***,This is in response to your November 7, 2016 correspondence to the RevDex.com. I regret any misunderstanding regarding your homeowner policy deductible and I am happy to answer your questions in the hope of providing you with the clarity you are looking... for.First, I would like to provide a little background. Your homeowner policy was created on January 31, 2013 and renewed each following year, most recently on January 31, 2016. At policy inception, you chose a $1,000 basic deductible, 1% of Coverage A deductible for Wind/Hail losses, and 2% of Coverage A deductible for Hurricane losses. As you expressed, you contacted us regarding your policy premium on February 2, 2015 soon after the policy renewed. During the phone call, you elected to change all deductibles to $5,000 which resulted in a premium savings. Prior to this change, the Declarations page outlined that if Section I losses are the result of Wind/Hail, they are subject to a deductible of 1% of your dwelling limit. The Declarations page issued to you after this change outlined that: Losses covered under Section I are subject to a deductible of $5,000.In addition, you received another Declarations page with the following renewal packet along with a notification requesting that you review the information carefully and contact us with any questions. The enclosed Guide to Your Declarations Page stipulated the following:"The provisions, limitations and exclusions of your insurance policy, including your Policy Declarations, will determine whether a claim is covered. You should carefully review your contract for specific details pertaining to your policy."However, our records do not reflect any concerns were brought to our attention prior to the loss on April 12, 2016. With respect to the coverage that applies if your house has to be rebuilt from the ground up, this is in reference to your dwelling limit, not the deductible. The dwelling limit is currently $139,500. Regarding your request that we find the recorded transcript of the call in 2015, please note that not all calls are recorded. Incoming calls are randomly recorded for quality assurance purposes and are typically only retained for one to two months. These recordings are proprietary and used for coaching and training only. There is no recording of the interaction you referenced. In summary, we are obligated to investigate and pay all covered losses under the policy. However, we are unable to extend coverage beyond what is specifically outlined in your policy contract. With that said, we encourage you to contact us with your questions. Representatives are available seven days a week to assist you and we hope to prevent any future misunderstandings regarding your policy.Ms. ***, we appreciate having you as a customer and thank you for reaching out. Again, I am sorry you had an unfavorable experience but hope that all your questions have been answered today. If you have any other questions or feedback to share, please do not hesitate to contact me directly at any time—I will be more than happy to assist you.Sincerely, [redacted] Associate Customer Care SpecialistCustomer Care Unit [redacted] [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Hi - I appreciate the response However, after years of loyalty to Liberty Mutual, I feel I deserve a better response than it was my responsibility to make sure I was not overcharged It is true that the inflated charge slipped past our household without being caught until this year, however that does not excuse companies from taking advantage of folks I have family, friends and neighbors all within the same area where I live, it did not take me long to get numbers for their past years of home insurance for comparison Per my internet research, the rate increases Liberty Mutual applied to my account were not consistent with increases taking place in Michigan Here are the rate increases broken down again: 20% - 201228% - 20133% - 201433% - 2015Looking at the rates above, I am convinced that a clerical or electronic mistake occurred I am asking for an explanation and a correction.] Regards, [redacted]

I agree with their statement they repeated what I have said and gone throughWhat they have not touched on is the fact that they only said I needed to send in my diploma to make sure the discounts are activatedThe sales rep knew I would only be purchasing renters insurance but unknown to me he still applied discounts that I would not be able to fulfill Regards, [redacted] ***

Dear Mr [redacted] ,This is in response to your March 22, correspondence to the Revdex.com I appreciated the opportunity to speak with you on March 29, After reviewing your policy I am hopeful your concerns have been resolved.As we discussed, our records reflect you spoke with our customer service department on May 21, and this policy was cancelled effective June 10, at your request However, we were later notified by you on June 2, that the closing had been postponed and this policy was reinstatedWe asked you to contact us again after the closing so we could cancel the policy based on the new closing date Since we did not hear back from you, this policy remained active and eventually cancelled for non-payment of premium effective January 26, After cancellation, a final $bill issued to you February 2, due February 22, for coverage provided through the cancellation date.As we did not receive your final payment within days of its due date, we forwarded the balance to a third-party collections vendor, [redacted] ( [redacted] ), which is how all unpaid balances on cancelled policies are managed at Liberty MutualI apologize if you were surprised by this course of action, but it is one we must take when we do not receive final payments on cancelled policies.After our conversation, I amended the cancellation date to November 1, at your request Please disregard the $bill previously issued Instead, a $refund will issue to your [redacted] card ending in *** Please allow three to five business days for receiptI enclosed a billing history detailing all the transactions on the policy [redacted] will also be notified of this adjustment and there has been no adverse credit reporting as a result of the prior collection activity Mr [redacted] , we appreciate the time you allowed us to provide for your insurance needsI hope that I have answered all of your questions today If you have any other questions or feedback to share, please do not hesitate to reach out to me directly at any time—I will be more than happy to assist you.Sincerely, [redacted] Associate Customer Care SpecialistCustomer Care UnitPhone: [redacted] Fax: [redacted]

Dear Ms [redacted] ,This is in response to your additional correspondence to the Revdex.com I appreciate the opportunity to further respondYou indicated the [redacted] was added to your policy after the divorce was finalizedAlthough the divorce was finalized in 2012, we spoke with you on March 5, You indicated at this time Mr [redacted] was still the registered owner of at least one of the vehicles and therefore we confirmed he must remain named insured When the [redacted] was added two months later, Mr [redacted] was therefore still a named insured on the policy As I have previously indicated, we attempted to reach Mr [redacted] by phone and mail to obtain his permission to cancel this policy; however, we were unsuccessful If you allow the policy to lapse due to non-payment, you will have a final bill due for coverage provided through the cancellation date If there was no longer a need for coverage as of an earlier date, we are more than happy to assist you with a retroactive cancellation However, we are unable to do so without the appropriate documentation Please provide a bill of sale, title, vehicle registration or other documentation confirming coverage was no longer required by the named insured You may forward the information to me by facsimile to [redacted] , email attachment to [redacted] or mail to [redacted] *** Once received, I will cancel the policy for the date specified Ms [redacted] , we appreciate the time you allowed us to insure your vehicles, but please understand this we are unable to waive this requirement It is a process intended to protect our customers and prevent a lapse in insurance coverage If you have further questions or concerns I am always glad to assist if you contact me directly Sincerely, [redacted] Associate Customer Care SpecialistCustomer Care UnitPhone: [redacted] Fax: [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I consider coverage for this policy canceled 1/2/due to non paymentI had obviously chosen the WRONG INSURANCE COMPANYI will not be overpaying your company $unnecessarily it is unreasonable for you to expect me to accept your denial of an applicable discount that should have never been removed, regardless of the excuses you've givenany future billing will be ignored as you have ignored the reasonable request to reinstate a discount that had been applied for years without any written documentation and will be considered as harassment Regards, [redacted]

September 6, Revdex.com of Eastern MA, ME, RI & VT Donald Lynch Boulevard, Suite Marlborough, MA Re: Our Insured: [redacted] Date of Loss: May 5th, Claim Number: [redacted] Policy Number: [redacted] Underwriting Company: Liberty Mutual Fire Insurance Company Dear Revdex.com, Please accept this letter in response to your complaint from Mr***, which was received by our Presidential Service TeamAccording to the explanation included in the complaint, Mr [redacted] expressed concerns regarding the handling of his claim First and foremost, I would like to apologize on behalf of Liberty Mutual for any frustration that Mr [redacted] may have experienced during our handling of his claim and appreciate the opportunity to address his concerns The results of our review As a result of your email and the investigation completed by our Presidential Service Team, I have confirmed that on September 6th, Claims Adjuster [redacted] contacted Mr [redacted] to discuss his claim Mr [redacted] was involved in an accident with a [redacted] ***The above mentioned claim is in regards to a [redacted] Mr [redacted] is inquiring about his accident with the [redacted] During the phone conversation between Adjuster [redacted] and Mr***, Adjuster [redacted] inquired about a claim through a third party carrier? Mr [redacted] does not recall the third party carrier and does not recall filing a claim with them We do not have a claim on file for Mr [redacted] regarding the [redacted] Therefore, we cannot move forward in assisting Mr [redacted] until a claim for his [redacted] is reported to Liberty Mutual InsuranceThe above mentioned claim has been settled and is closedIf you have any questions or concerns, please do not hesitate to contact me directly Thank you again for contacting Liberty Mutual and providing the valuable feedback for us to continue our commitment Very Respectfully, [redacted] Presidential Service Team Phone Number: ###-###-#### Fax: ###-###-#### Email Address: [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I find Liberty Mutual's explanation incredibility stupid I understand the delicate balance between assets and liabilities and the company needing to make a profit, yes it's called capitalism To state that I will be receiving certain discounts for years to come is laughable when they have raised my rates approximately 20% each year for two years in a row Liberty Mutual stated that they had sustained considerable losses in Minnesota and that they needed to recoup their losses This again is understandable, what I have a problem with is their decision to soak the policyholders that did not file a claim Hey, here's a thought, why not just raise those policyholders policy's that cost Liberty Mutual the most Why is it that I am paying for other policyholders misfortunes and for Liberty Mutual's mismanagement and over extension of their ability to make a profit I will be sure to tell everyone I meet about my experience I had with Liberty Mutual and all the discounts I received I will also tell everyone I meet about the insurance company I found that provided better coverage for half the price I can only hope that every other Liberty Mutual policyholder that is in my position feels the same as I do.] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am sorry, but your explanation provides no relevant justification or context In the past, I have been with the same insurance company over several years and never seen a rate increase anywhere this significant If you look at mine and my wifes history, neither one of us have accidents or citations for the past years The only data point that holds water is the fact that she was in an accident and the rate went up You claim that without accident forgiveness the rate would have gone up more I find that hard to believe that anyone would actually stay with an insurance company when their rates go up 20-30% I had the same policy from to and there was no increase My wife now gets in an accident and the rate increases I think the news and social media will find that interesting Regards, [redacted]

RE: [redacted] Gift Card Promotion Dear ** [redacted] , This is in response to your June 22, correspondence to the Revdex.com regarding our [redacted] gift card promotionI appreciate the opportunity to respond to your concerns Thank you for taking the time to detail your experienceWe regret that your initial experience has been less than favorableYour feedback will be used in our continued efforts to improve our customer experience An email was issued to you June 23, containing the $ [redacted] gift codeI trust your concerns have now been resolved ** [redacted] , we appreciate you thinking of Liberty Mutual Insurance for your insurance needsIf you have further questions or concerns, please contact me directly and I will be happy to assist you Sincerely, [redacted] Customer Care Specialist Customer Care Unit Personal Insurance Distribution Operations

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] *

Dear Mr. ***, This is in response to your February 20, 2017 correspondence to the RevDex.com regarding the above referenced homeowner policy. I appreciated the opportunity to speak with you on multiple occasions. Please accept my apology for your recent service experience. We expect... our representatives to provide complete and accurate information and to be responsive to our customers’ needs. I regret this is not consistent with what you described. Your feedback will be used to review what we could have done differently to ensure a positive experience. To provide some background, our records show the homeowner policy initiated effective September 13, 2016 with an annual premium of $1,089. A new business packet issued to you after the policy initiated and your mortgagee was issued a $1,089 bill on September 19, 2016 due October 9, 2016. When this bill was not paid a $1,089 past due bill issued October 18, 2016 due November 7, 2016. In addition, notification was issued to you advising payment for the policy was not received. Since the mortgagee did not remit payment, a $1,089 bill issued to you on November 18, 2016 due December 8, 2016. No payment was received. Therefore, a cancellation notice issued to you on December 12, 2016 advising a minimum payment of $1,089 was due prior to December 27, 2016 to avoid cancellation. When we did not receive payment, this policy cancelled effective December 27 2016 for non-payment of premium. After the cancellation, a $776 credit was applied to the policy balance for the unused portion of the policy term and the balance due was adjusted to $313. On January 3, 2017, we issued a $313 bill due January 23, 2017. When payment was not received, we forwarded the $313 balance to a third-party collections vendor, [redacted] ( [redacted] ) on February 13, 2017, which is how all unpaid balances on cancelled policies are managed at Liberty Mutual. This course of action is one we must take when we do not receive final payments on cancelled policies. Upon receipt of the Declarations pages showing continuous coverage since September 13, 2016, I amended the cancellation date retroactive to September 13, 2016 and the balance due was adjusted to zero. [redacted] will be notified of this adjustment and there has been no adverse credit reporting as a result of the prior collection activity. I attached a billing history for your review.Mr. ***, we are sorry to have lost you as a customer. I hope all your questions have been answered today. However, if you have any other questions or feedback to share, please do not hesitate to reach out to me directly at any time—I will be more than happy to assist you.Sincerely, [redacted] Associate Customer Care SpecialistCustomer Care Unit [redacted] Enclosure

Dear Mrs [redacted] , This is in response to the January 5, correspondence to the Revdex.com I have been asked to respond to your concernsPlease accept my apology for any miscommunication regarding your mailing address If a check issues to an incorrect address, this is typically resolved by reissuing the check to an alternate address It is disappointing to hear that an unauthorized party cashed your check I received confirmation from our accounting department that the forgery affidavit was received on November 24, We opened up the bank investigation on November 25, As confirmed by the November 12, letter we issued to you, forgery investigations may take anywhere from 6-months to resolve while the bank investigates the fraud This is an investigation completed externally and Liberty Mutual Insurance is not involvedMrs [redacted] , we value you as a customer and appreciate you taking the time to discuss your concerns We are truly sorry for the inconvenience and will provide an update as soon as the bank concludes their investigationIf you have any further questions or feedback to share, please contact me directly I will be happy to assist youSincerely, [redacted] Associate Customer Care Specialist Customer Care Unit Personal Insurance Distribution Operations Phone: [redacted] Fax: [redacted]

This is in response Complaint # [redacted] that was filed on 3/22/by [redacted] ***The complaint was received 3/23/by the Presidential Service Team.Ms [redacted] previously contacted the Presidential Service TeamThe response to the inquiry was:"After a thorough review, we have determined the email address: [redacted] is not an email listed in our databaseWe have attempted to contact you in reference to your concern but did not receive an answerIf you are concerned with the notifications being a Liberty Mutual Insurance or Safeco Insurance error, please return my call."Upon receiving this complaint, I verified your name is not on our contact list and any affiliate partner referral listYour email address is not available for electronic mailingsThe physical address was also listed in our Do Not Solicit fileIn the unlikely event any promotional mailings were pre-scheduled prior to today, there may be a final communication from us in the next 6-weeks