Gentile Hyundai

Review: Purchased new 2014 Honda Accord at an agreed cost of $23148 which included $500 financing incentive AND removing/crediting their $245 service fee. Not paying the $245 service fee was a major point of contention. However, both sales person & sales manager agreed to "bury" service fee. While discussing the contract numbers, they misrepresented how the numbers are calculated. They specifically said that although the service fee would be shown on the contract, it would be added to the discount to make the "walk away" price of the vehicle $23148 + tax/title/license. We did review the contract together, I took their word that the service fee was offset (buried) by the discount. They flew through the numbers. In reviewing the contract the next morning with a calculator, I noticed that they had not increased the discount to offset the service fee. I contacted the sales person and sales manager the next morning. The said they did add the $245 fee back into the cost on the contract and there is nothing I can do about it now. They misrepresented their actions within the contract. The agreed upon "walk away" cost $23148 is what they represented as being in the contract when it was not.Desired Settlement: I would be happy to get the $245 refund of the overcharged amount that they misrepresented.

Business

Response:

I have issued a refund to the customer.