Gentle Dental of New England

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand and am thankful that as a courtesy I will have zero balance on my account I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Thank you for the opportunity to address our patientWe take all of your concerns very seriously.I understand your frustration and your feedback is important to us and this is what will help us to re-educate and train our staffWhen we give a patient the amount of their co- payment it is a estimate only based on the insurance information that is given to us.Your account balance is $As a courtesy you will have no balance on your account to facilitate good patient relations.Any other questions please e-mail me @ [redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, [redacted]

Yes you only owe $to complete the crownThis would leave you with no balanceIf you need any other treatment then you would have a co-payment

Thank you for the opportunity to address our patientWe take all of your concerns very seriouslyThe patient had orthodontic treatment for $5000.for which the patient paid $We have no problem refunding the $but we asked the patient to sign a refund releaseThe patient did not want
sign.We also have no problem giving the patient her dental/medical records and x-rays but we need a sign release stating where she would like them sent toThe patient does not want to sign.I offered the patient to send me an e-mail with her signature since she did not want to sign our dental/medical formI still have not received that.The patient has called several times to come in but then changes her mindShe went to *** and sent us an e-mail that because of there care she no longer needs oursI reached out to the patient on November 23,2016.and she sent me an e-mail today November 25,that she will reach out to me at a more convenient time

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
My name is *** ***I am sending this message to request that the investigation be reopenedI apologize for not answering soonerI was having health issues, which my primary care provider can validateIt is true, that I stopped trying to get my medical records from Gentle Dental. That is my doctor did not require the records to treat meI was never offered a " refund release", as Gentle Dental claimsI would challenge their statement and ask for a copy of their standard "refund release form." I have provided evidence below to support my claims. I was only offered a "release of records " form, which I did not sign because of its conspicuous languageDue to the fact Gentle Dental already breached our contract and asked me to sign an invalid form stating, "I was warned of all negative consequences of removing my braces prior to its a removal" and " I release Dr*** of all negative consequences," I proceeded all forms with caution afterwardsThe release form emailed to me stated I agree to the "information given to me verbally." When I asked what verbal information they were referring to, they would not respondI have a screenshot of our emails attached to this emailI also noted that their business's name was different on this form than the one in my contractIn my contract, they are referred to as "Gentle Dental." In the release form they asked me to sign, they refer to themselves as "Gentle Dental Associated and Gentle Communications,LLC." They refuse to refund me until they can protect themselves legallyWell, I'm trying to protect myself as wellDuring the duration of receiving outside medical care, I discovered that my orthodontist prescribing braces to treat jaw grinding was both unethical and impossibleMy teeth are chipped and cracked as a result of the orthodontic treatment, and they refuse to refund me. That's the least they owe me. I am contacting Revdex.com for help retrieving the refund I'm owed. I would greatly appreciate the assistanceBelow is evidence I believe will validate all my claims.Provided EvidenceContract : to prove breachRelease form: to showcase ominous language and failure to mention refundPhoto of my teeth taken a month prior to braces: to prove I was not in need of braces and showcase the condition of my teethPhoto of my teeth days after the removal of my braces: to prove my teeth were damaged by the bracesA Screenshot of a review of my review: to prove Gentle Dental had knowledge of my dental issues, but chose to leave a review on *** instead of scheduling me to see an orthodontist or refunding meThey were more concerned with their *** reviews. Screenshots of the emails between a Gentle Dental manager and myself: to prove 1) I attempted several times to retrieve answers I needed prior to singing the release form2) I sent her photos of my teeth hoping she'd help me by scheduling me to see my orthodontist3) I gave up trying to find a resolution on my own November 18th, after a month of no progress from Gentle Dental. I have more evidence if requiredPlease feel free to email me or call meMy phone number is ***Thank you so much for taking my caseI greatly appreciate it!Respectfully,*** ***

Thank you for the opportunity to address our patientWe take all of your concerns very seriouslyWe continue to treat all of our patients with kindness and respect for over years.The patients insurance is administered thru his employer.His insurance rep should be explaining his plan benefits
The insurance plan he has is a significant discounted fee for each procedure.,which is set by the Insurance companyThose fees per his plan are paid at the time of serviceWe treat the needs of the patient not the Insurance company. The patient came to us as an emergency and chooses the procedures he wants to have doneWhen the patient had the treatment done he did not return back for a few monthsThe tooth had fractured and he needed another procedure in which he signed a consent formPatient had the option of saving his tooth or having an extraction.No additional discount will be givenHis balance remains $

We would of liked to have resolved this with the patient but she has decided to take it to another level..At anytime we can revisit the concern

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Even though there are some inconsistencies with the response as they said that the employer should go over my benifitsThis is true, but the business should mention this when a patient asks for an estimateThey should not provide a estimate, ASSUMING that the insurance will cover itI agree to the terms ONLY if I owe them $and no other amount is owed whatsoeverIf the business can confirm this, I can then close the complaint
Regards,
*** ***

Thank you for the opportunity to address our patientWe take all of your concerns very seriouslyI understand your frustration and your feedback is important to us and this is what will help re-educate and train our staffWe will be refunding you a check in the amount of $for the over
payment on your co-pay for services rendered from the Belmont office.Any other questions please feel free to e-mail me at ***

Thank you for the opportunity to address our patient concern. I understand your frustration and your feedback is important to us. This is what will help us to re-educate and train our staff for better customer service. We will be refunding your insurance company $134.18 for the payment made on your...

treatment rendered March 14,2015. We will be contacting your for your flex spending card to refund you the $68.00.If you have any other questions or concerns please call Robyn at ###-###-####.

Thank you for the opportunity to address our patient. We take all of your concerns very seriously.I understand your frustration and your feedback is important to us and this is what will help us to re-educate and train our staff. When we give a patient the amount of their co- payment it is a...

estimate only based on the insurance information that is given to us.Your account balance is $224.50. As a courtesy you will have no balance on your account  to facilitate good patient relations.Any other questions please e-mail me @[redacted].

Thank you for the opportunity to address our patient. We take all of your concerns very seriously. I understand your frustration and your feedback is important to us and this is what will help re-educate and train our staff. We ask that you return the ill fitting retainers to our Beverly practice...

and a refund then will be given to you for $500 on your credit card.Any other questions or concerns please e-mail me [redacted]

Thank you for the opportunity to address our patient.We take all of your concerns seriously.I have spoken to our Practice Manager [redacted] and I understand you will be receiving another copy of your x-ray. As a courtesy we will be refunding you a check in the amount of the $25.00 that you...

paid for the duplication.If you have any other questions or concerns please feel free to call me ([redacted]) at [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand and am thankful that as a courtesy I will have zero balance on my account.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]