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Gentry Home and Gardens

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Gentry Home and Gardens Reviews (4)

There should be no complaint at all because *** *** voided all guarantees when he failed to pay his invoicewithin days, as his signed contract with us clearly has written in our guarantee.An invoice was emailed and mailed to him at the time of the completed work he requestedAfter days,
asecond e-mail was sent reminding *** that payment had not been received and was past dueTwenty-five daysafter work was completed and the original invoice mailed, another past-due invoice was mailed.Not only did *** *** wait until after days to pay an invoice that was due days earlier, he deliberatelyhad the check he mailed, POST DATED, so it could not be deposited even after it was receivedAccording to theactions taken by *** ***, we had no reason to continue any conversations or doing future work for someonewho does not pay there invoice in a reasonable time frame.If this had been the first time the ***'s had paid an invoice late, we would have looked past our guarantee andcontinued our relationship with this customerWhich we did, the first time.Which is where his complaint gets foggyYes, I was training some new employees how to build a pondMoreimportantly, I was teaching them that the good employees get the better projects and an employee that is notperforming as well as he should be, gets to dig a big holeI was penalizing himWhen the hole was dug I was onsite the remainder of the construction process.The pond and shelving were dug properly and the project looks beautifulThere were some waterfall leakingissues, which we gladly worked on until everything worked properlyOver the first fall, winter and spring, heavyrains and snow melt caused the pond to overflow many timesThe pond has an overflow outlet and the water exitedthe pond as designedThe many freeze and thaws during the winter caused the ground where the water was exitingto move which toppled some stones inside the pond*** *** called me and I came over to see what washappeningI recommended adding additional piping to the overflow exit outlet which would drain any overflow furtherfrom the pondI said I would come back in the spring and adjust some of the fallen rocks*** *** was sent aquote for the extra plumbing on his oveflow valveHe accepted and signed a contract for this work to be completed.We completed this work and an invoice was mailedThis is when the ***'s deliberately waited until allguarantees where void and mailed us a postdated check.Because of the deliberate actions taken by the ***'s to be rude, we felt no obligation to rearrange there stonesbecause of our previous verbal conversationHis request far a 50% refund for a completed project that is working100% fine is ridiculousIf he would like his stones rearranged, then I suggest the person who deliberately had thecheck post dated jump right in.*** ***President

Timeline Of Events Contract was signed and a deposit for materials was paid September 1, 2012Materials were ordered and arrived after five weeksConstruction began in October and completed in OctoberWe allowed the waterfall and pond to run constantly for two days before invoicing.This allows for adjustments to the waterfall rocks, to minimize splashing outside the pond liner areaas well as double checking that the pond is not loosing water and functioning properly.With the owners satisfaction that everything was working property, an invoice was presentedand a partial payment was receivedPaid in Full / Except missing liner October 31,2012We made several attempts to contact *** ***, by phone, e-mail and writing, about paymentfor the liner that he was to provide, but was missing when construction was in progress.The issue was finally resolved when *** *** called, ( 12-27-2012), and said the liner was in his garage.Gentry Home & Gardens eliminated the extra charge invoice when the liner was received January 11, 2013We received a call from *** stating some rocks had shifted September 12,2013I made an appointment to stop by and determine what the problem might be.The problem was that heavy rains had caused the pond to overflow many times as well as saturate thesurrounding soilsI explained to *** that any extreme act of mother nature such as flooding, is notsomething our guarantee covers but a simple, inexpensive solution would cure the problem.A overflow extension hose installation was quoted and approved September 14,2013We were six weeks out at the time so the overflow extension was installed in late OctoberWhile I wasinstalling the overflow extension pipe, *** asked if I would readjust the stones inside the pondThis wasnot part of our contractual agreement, and it was also very cold at this time of year, so I said I would returnin the spring to readjust his stonesReadjusting the stones required climbing into the pond which is 1/2'deepAn invoice for the work completed was mailed November 1, 2013Terms of days for payment are printed dearly on all guarantees and invoicesAfter ten days went by,A second invoice was mailed as well as an e-mail reminder and a third at days.Payment was mailed after days and the check was deliberately post dated so it could not been cashedwhen received December 2, 2014Gentry Home & Gardens e-mailed *** *** about how rude we thought sending us a post dated checkwasAnd that because of his actions, we no longer would be servicing his landscape projects in the future.December 16,2014*** *** and Gentry Home & Gardens began negotiating a pond project in August of 2012, ( see exhibit A,page )Mr*** wanted to keep costs down as much as possible by providing two pond liners, one streamliner, one pump, one discharge outlet and over a ton of rocks which he had in his back yardAll this information isdocumented on the original contract, ( Exhibit A, page ).We began construction after the contract was signed and a deposit for materials was receivedAfter the pond holewas dug, thirteen additional cubic yards of soil was required to build up the waterfall and back side of pond as ***desiredWith the pond being larger than originally designed, two additional tons of river rock were provided also, aswell as two cubic yards of black hardwood mulch and a pond lighting kit, all at no additional charge, ( see exhibit A,page )The $1,extra charge was because Mr*** decided not to provide the pump and asked GentryHome & Gardens to provide itI personally looked all over Mr***'s garage, three times, and only was able tolocate one pond liner I tried to contact Mr*** severa! times to find out where the missing liner was, ( Exhibit A,page )Mr*** never attempted to return and e-mail or phone message so I went out and purchased anotherpond liner to complete the projectThe project was completed and an invoice was mailed with the extras describedin detail and a receipt provided for the new liner purchasedA partial payment was made that excluded payment forthe linerAnother invoice was mailed for the liner Gentry Home & Gardens had to purchase with a completeexplanation.Ten days went by without payment or hearing from Mr***Another invoice was mailed explaining thatpayment was past dueWhen twenty days past and Mr*** had still failed to make payment or contact me, afinal invoice was mailed, as well as e-mail and a phone callThis is when *** *** called and said the missingliner was in his garageI went to his home and there it was, clear as could be, in a box in the garageOnly problemis, the liner was not in his garage when we looked for it days earlierAs an owner, I did not confront *** ***on why the liner mysterioudy showed up after missing for a monthI just credited his account $andconsidered his invoice paid in full.If I was a confrontational person, I would have asked the following :Why did Mr*** avoid contacting us for days ? Why did Mr*** wait days to tell me the linerwas in his garage? Why would Mr*** accuse Gentry Home & Gardens of not contacting him whenthere is clear proof that he was the one avoiding us ? Why would Mr*** lie to the Better BusinessBureau about Gentry Home & Gardens raising the cost in the middle of the project ? Mr*** asked mehow much a new pump would be and I quoted him a price which he acceptedHe was not invoiced for that pumpuntil the project was completed, ( see exhibit A, page ).Payment was received days after the original invoice was mailedAccording to the terms of Mr***'scontract, he had voided all guarantees on his pondBut, as a good business owner, when Mr*** called me thefall of with concerns, I agreed to continue working with him because the missing pond liner caused somecommunication issues that were a direct cause of his tardy invoice payment.*** ***'s pond concerns were that some of his rocks had shifted over one years timeI explained tohim that the excessive rains we were experiencing in central Ohio that year had caused the pond to overflowAnoveflow hole in the skimmer box allows the water to escape the pond, and then it drains into the surrounding soil.So much water had saturated into the soil that some rocks shiftedGentry Home & Gardens does not guaranteeagainst acts of nature such as floodingBut I explained to *** that a discharge hose could be attached to theskimmer box and excavated into the perimeter of his pond which will move water away from the pond area and cureany soil saturation problems in the futureAn inexpensive repair quote was provided and *** agreed to have thework done.Materials were purchased and the work was completed as specifiedTemperatures were just above freezing at thetime work was being doneWhile we were working, *** asked me if I would readjust the rocks that had shiffed.Because it was so cold and climbing into the pond and moving rocks was not a part of our current contractI verballyagreed to come back in the spring of and adjust the shifted stones, about minutes work.An invoice was mailed for the work that had been completedTen days went by without payment so a polite emailwas sent explaining that payment was past dueAnother ten days went buy so another e-mail was sent and asecond invoice was mailed*** *** chose not to call, e-mail or writeA third invoice was mailed on thetwenty-fith day highlighting the guarantee deadline.Finally, after over days, a payment was receivedBut the check was deliberately post dated so it could not becashedIt was obvious that the ***'s wanted to send a message that they have no intentions of paying in theterms that were agreed upon in writing*** *** had every opportunity to contact me if something was notsatisfactoryBut instead, he chose to prove, for the second time, that he is not the type of customer we are lookingto continue a relationship with.Gentry Home & Gardens e-mailed *** *** two weeks after payment was received and let him know that we felthis actions were deliberate and rude and we no longer would be available to service his landscape projectsSince***'s wife, *** ***, was the name on the post dated check, I asked that the person who deliberately hadthe check post dated, be responsible for readjusting the stones that had shifted.I assumed that because we have not herd from *** *** since, that he understood we do not wish to do anymore work on his property.If *** *** had something "real* to complain about, wouldn't have come much sooner ?If *** *** had a "real" complaint, then why did his facts change from one letter to another ?( Please read page Four for more information about Mr***'s inconsistencies)*** ***PresidentGentry Home & Gardens, lnc

While I appreciate a response from Mr***, his response is completely inaccurate
I was specifically looking for a professional, local, well known and highly rated team to install my pond There were multiple contractors interviewed for this project and Mr*** was selected What started out to be an entrusting relationship quickly turned into a hassle, for multiple reasons
Initially, Mr*** seemed to be a professional businessman with creative ideas and genuine interest in the job However, once we paid the down payment ($2,000) he seemed to change Multiple things started happening that caused me great concern First, I was quoted a price just a little over $4,136 for the entire project (see attachment) Within a month, I was sent an invoice charging me an additional $ This brought the total to $5, Mr*** was halfway complete when he said it would take the additional $1,to complete the job. That is 35% of the contracted price. Someone that has installed ponds for years doesn’t miss a quote by that much. We felt like we had no choice but to pay the additional amount since the job was halfway complete.
Without providing complete instruction, Mr*** dropped off two of his team members to complete this project while he ran errands and tended to other projects At first I didn't mind, however when I wasn't able to get Mr*** to return my phone messages or email messages, I became upset with his lack of responsibility, professionalism and dedication to my project There were many days (three at least) I had to try to catch him before he'd run off after dropping off his team members And still, two of the three times he said he'd be right back but never returned until late afternoon to pick up the team members I felt it should've been a priority for him to return my messages and provide the service he originally guaranteed
Finally, Mr*** and I exchanged correspondence debating an additional charge of $for a pond liner that was installed in my pond from his inventory when I specifically agreed and signed a contract stating I would provide two pond liners (see attachment) Both were stacked on top of each other in the garage I was completely confused as to why they got and used only one of my pond liners stacked together in the garage and then used one from Mr***’ inventory. When the project was complete, Mr*** then charged me for the second liner. The contract specifically states I would supply two pond liners. If there were questions regarding the liners or any other item I was to supply, wouldn’t a good business person contact the home owner for clarification? Instead, Mr*** sent me an invoice charging me an additional $to replace his liner. I attempted numerous times to contact Mr*** however, I never received a returned phone call or response to my emails I will admit, this payment was made later than requested however, I waited to pay that invoice because I didn't authorize his liner being used for my pond After several e-mails back and forth and accusations from Mr*** to me, he realized he made the mistake and he came to pick up my second liner to replace his. This simply could’ve been avoided had his team followed the contract instructions It's unfortunate Mr*** failed to respond to my many attempts to communicate as he could've simply picked up my pond liner that same day, voided out the invoice and used that liner for another project.
I’m ultimately disappointed with the service provided by Mr*** and his team. He offered to come out and fix the leak created when the pond was incorrectly installed (see attachment) but when I reached out for this to happen at his convenience, he just blew off my email and neglected to respond. If he truly wasn’t going to come out to fix where the install was done incorrectly then he shouldn’t have sent an e-mail after the invoice was paid telling me he would be out in the spring (2014) to fix his errors.
As a businessman myself, I take great pride in completing a project with accuracy, professionalism and constant communication with my customer All of these qualities that were portrayed but quickly diminished by Mr***, President Gentry Home and Gardens, Inc
Regards,*** ***

Complaint: *** I have attached two emails that show ***'s inaccuarte statements. He admitts in the second email he was incorrect about the liner. My reason for this complaint is that *** said he would come out in the spring to fix my pond. My email was attached showing where he said he would be out at no additional charge. I started calling him last spring throughout the summer and never received a call or email back. That is the reason for this complaint. Please feel free to reach out to me with any questions.Regards,*** ***

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Address: 3681 Chapman Rd, Delaware, Ohio, United States, 43015-9373

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