Genuine Lube & Tune

We appreciate your businessI have talked with our managers and have reviewed your complaintWhen a customer is dissatisfied with our services and/or has issues they believe were caused by our services we reserve the right to inspect our work, diagnose and come to an appropriate conclusion that
verifies our work and/or fixes any issueWithout this opportunity we have no way to protect our work or ourselvesMy manager shared that you called us and then brought the car by after driving the vehicle miles and taking it to another shop to resolve the issues you were havingBecause of this we were not able to confirm or dispute whether or not the issues you described were the result of our services or other factorsNonetheless, customer service is important to usBecause we were not allowed an opportunity to look at your vehicle and assess our work we cannot pay both the bills you incurredIn order to help alleviate some of your inconvenience we are willing to pay you the larger of the two amounts ($143.93)Sincerely, *** *** Owner