The "A" rating is a fake as when you go to this Revdex.com web site you will see an "F" rating for the same company https://www.Revdex.com.org/us/ga/roswell/profile/new-auto-parts/toyota-parts-onl...⇄ Their part prices are competitive but their shipping prices are very high and customer support is terrible There is no direct e-mail to this company They have removed the exploded view diagrams from their web site so you are forced to follow these tedious steps: You would have to contact a parts specialist to get this informationOur parts specialists can be contacted by following these steps: STEP 1: First, from the home page, enter your VIN or Make, Model and Year then click on "Find My Parts" STEP 2: Then on the following categories page, click on the blue "Parts Questions" link located on the upper right corner underneath the shopping cart STEP 3: Next, click on the black box located on the bottom right corner that says "If your questions are not answered, Email Us" STEP 4: Finally, enter all required information and click "Send" Our parts specialists support team is available Monday-Friday 6:am-5:pm PST The estimated response time is one to two business day You can contact your local dealer to obtain this information as well Sincerely, Customer Service Dept
I purchased a honda partThe website description was confusingIt is the wrong partThe company refuses to accept a return On Monday 3/I ordered a Sensor, Oxygen for $USD from HondaPartsNow.comI used PayPal the Transaction ID: O-2TXXXXXXXXXXXXXXB The order # is CHKXXXXXThe RMA ticket was created 3/26/3/they refused my request to returnThe actual part # is XXXXX-PAA-I selected my car on the website Accord XXXX X Door LX (ABS SIDE SRS) KA 4ATOnce I got the part and I went to install is on the car and the cable is clearly way shorter than I neededI did more research and come to find out the car I needed to select was Honda Accord Door LX (UL ABS SIDE SRS) KL 4ATHow was I suppose to know and now I am force to eat $I could see if the part is damaged, but it is not and the didn't even ask me any questions just refused the returnVery bad business practice customers should be aware of how they do businessI have ordered many p
I ordered a seat belt buckle for my son's carThey sent me the wrong partI never installed it, because it had the wrong electical connectionThey said they don't accept returns on air bag and seatbeltsI just wanted to exchange it for the correct partThey stated that I ordered the wrong part and would not take responsibility for sending me the wrong partThey actually had the Gawl to offer to sell me the correct partI offered to pay the difference in price but they refused Product_Or_Service: Hyundai part Order_Number: UXXXXXX Account_Number: UXXXXXX
I wanted to get these parts as quickly as possible, so I called a few places to ask if the parts I needed were in stockI chose hondapartsnow.com because they said everything I ordered was in stock I got an email that night saying that my order needed to be verified and that I had to call them before they would process my order (delaying me by a day)I called first thing the next morning and was put on hold for about minutes before having a recording tell me they couldn't take my call now and I should try calling back later After I finally got my order verified, I received an email saying that my parts are "on order", estimated to arrive at their facility next weekNow I'm getting an email saying that they are *expecting [redacted] to ship the order to me on Mondaydays after I placed an order for parts that were "in stock" I definitely do not recommend using this site
Don't be fooled by their Revdex.com on their web site very far from the truth I ordered parts for my Honda Pilot they arrived weeks later and one was defective and now one week later still no replacement parts every time I call to get an update I have to wait 24hrs for a response I will say this is the last time I will buy from this companyMy car is still down and not operable due to a month of waiting now and still have no time on when my parts will arriveThe worts customer serviceNOt recommended not a Revdex.com company
Needed to return a productThey authorized and sent along an RMA number for returningHave confirmation from the USPS that package was delivered to their front desk/reception on October 6, Company claims the return process takes business daysTo date, no further correspondence despite multiple phone calls and emails requesting status of return/refundThey now have initial payment, the physical part, and we are out additional shipping costs Product_Or_Service: Fan [redacted]
I tried to speak to someone in customer service and was told I had to email through their website which I have done times now and still haven't received a responseCustomer service is non-existent and if you happen to get the wrong part, as I did, there is a 20% restock fee and you pay to ship it backAbsolutely will not buy here again
By far the worst online purchasing experience I've ever hadShame on the Revdex.com for giving them an A ratingNon-existent customer serviceThey sent the wrong part and expect me to pay for return shipping and a 20% restocking feeThey approved the RMA, however, tried to pull a fast one by changing the reason for return from "wrong part sent" to "no longer needed"I've been trying to reach the RMA dept for days now, and the phone system keeps hanging up due "high call volume" DON'T WASTE YOUR TIME OR MONEY! LEARN FROM OUR MISTAKES!
Not provided a full refund for an item being returned to shipper This the description on the website of what I ordered Part NoPTXXX-XXX Part Description Spare Tire Cover Attribute or 18" TYPE : Hard Replaced By PTXXX-XXX Manufacturer ToyotaThis genuine Toyota part is guaranteed by Toyota's factory warranty Imagine my surprise when I received my Spare Tire Cover in the color of Primer Black! The Replaced By part number has no physical description listed in the order, and it was told to me by the merchant that I was responsible for painting it to match the description listed aboveAnd that Toyota no longer makes this item in any other colorThen why is that Part NoPTXXX-XXXstill listed for sale on their site? The merchant said they would reimburse me for the cost of the item, but none of the shipping costI am going to be out $for an item that I never would have purchased if they h
On 10/19/2017, I placed an order with your company for Heated Oxygen Sensors (see Order NXXXXXX) and was correspondingly billed $which was charged to my Visa cardAt the time I placed the order, I was under the impression you were an authorized Nissan Dealer as the information appearing on your website goes to great lengths to convey just such an impressionUpon receiving the order, I was dismayed to find that both Sensors were defective and contacted you regarding reimbursement for the defective itemsIn response to my inquiry, you directed me to visit my local Nissan dealer's service department to confirm the defect in a written diagnostic report and then to forward that report to you at **@nissanpartsdeal.com at which time you would issue an RMA to return the item for replacement or refundActing upon your directive, I visited Mossy Nissan at Auto Park Place, Chula Vista, CA XXXXX and spoke with Moises Mendez, the Parts Consultant at the dealership, at which time I
Parts "shipped" but never arrivedNo explanation has been given as to where they wentNo real attempt to rectify the situation I ordered parts on 10/28/They supposedly shipped out on 11/1/17, but never arrivedI contacted customer service who initiated an "investigation"On 11/10/I received an email saying the parts were lost and I would receive a replacement orderThe replacement order never showed up so I checked the tracking infoIt has not shipped yetWhen I contact customer service they ask for my order number, submit a replacement order, and then nothing happensIt has now been days since I placed that orderI paid $for ground delivery of lightweight items and I am still waiting for them three weeks laterEverything was listed as in-stock and the ETA was days from the order date Order Number: CHNXXXXX Order Date: 10/28/ Order Summary Subtotal $ Tax $ S & H $ Total $
Shipping practices are misleadingNo follow up at all by themDid not let me know an item was missing causing a delay in shipping Order # [redacted] Order May 16th, shipped May 18thAfter not seeing any movement on my package from the tracking number I contacted FedEx using the number providedThey advised me that there was one item missing from the totalIt was listed on the box as being in the shipment but was missing and they were now waiting for the missing item to be sent before sending it on June 1st, weeks after FedEx initially received the package, they finally received the last item from HondaPartsNowThe item was shipped out by FedEx on June 2ndI finally received the package June 18th, weeks after I ordered the items The items were not received from FedExHondaPartsNow advertises they use FedEx and fast reliable shippingThe item may have been initially received by FedEx from the Company but clearly use a third party shipping company which in turns
On 10/17/I ordered Part No.: XXXXXXXX RETAINER-TUBE TO SPEED SENSOR Part No.: XXXXXXXX LINE-BRAKE which totaled and I paid to have them delivered by 10/25/I was told by UPS that they never received the partsSo I want my parts and the difference between the regular delivery price and what I paid for the parts to be overnighted Product_Or_Service: Brake line/speed sensor retainer Order_Number: CCXXXXX
This business "NissanPartsDeal.com" sent me a fraudulent part, a cheap knock off, packaged as it was an actual Nissan OEM part with a part numberProblem is, it is not a Nissan part, does not correspond to the part number, and there is nothing genuine about itCounterfeit parts is a huge problem in the auto parts worldThis is an illegal practise
I paid through PAYPAL for the part and for shippingThe day after the part was due, they tried to collect an extra $5+ before shipping On the 24th of March 2018, I purchased a Honda part # XXXXX-SHJ-AI payed through PayPal and was given an estimated delivery date between 26-March On the 30th of March, I received an email stating that the price was wrong, and stating that I would have to pay an additional $before they would ship the part This is after receiving the confirmation that the part was paid for
Terrible website and even worse customer service Ordered a seat belt for a truck, received a non compatible seat belt for a Scion due to a mislabel on the website Customer service refused to exchange part or refund money as the part ordered "wasn't the correct part for our vehicle" something we figured out after installation and the airbag light kept flashing error DON'T WASTE YOUR MONEY!!
I sent back the item via FEDEX It was received by the company I have contacted them at least times and they tell me I would receive a refund Order # CHKXXXXX Purchased: 01/25/ Part No: 08U35-S9V- Cover, CArgo *NH351L [redacted] Paid by AMEX $plus shipping Returned by FEDEX- Received by company Tracking number XXXXXXXXXXXX
Ordered a set of front floor mats for a Toyota HighlanderThey arrived in an open plastic bag in a simple box Tried them out in the Highlander and they did not come close to fitting Got on the website and subsequent phone call and did get an RMA to return the items for 100% creditI sent them back at my own expense Waited several weeks for credit to be applied to my account and discovered it was still not there Started an email dialogue with them and they surprisingly have changed their mind about the refundReason...I did not return the items in the original shipping materialAs a reminder, the mats arrived in an open clear plastic bag Additionally, they now say I ordered the wrong mats So beware...looks like I'm in a line of many that have been taken advantage of
The "A" rating is a fake as when you go to this Revdex.com web site you will see an "F" rating for the same company https://www.Revdex.com.org/us/ga/roswell/profile/new-auto-parts/toyota-parts-onl...⇄ Their part prices are competitive but their shipping prices are very high and customer support is terrible There is no direct e-mail to this company They have removed the exploded view diagrams from their web site so you are forced to follow these tedious steps: You would have to contact a parts specialist to get this informationOur parts specialists can be contacted by following these steps: STEP 1: First, from the home page, enter your VIN or Make, Model and Year then click on "Find My Parts" STEP 2: Then on the following categories page, click on the blue "Parts Questions" link located on the upper right corner underneath the shopping cart STEP 3: Next, click on the black box located on the bottom right corner that says "If your questions are not answered, Email Us" STEP 4: Finally, enter all required information and click "Send" Our parts specialists support team is available Monday-Friday 6:am-5:pm PST The estimated response time is one to two business day You can contact your local dealer to obtain this information as well Sincerely, Customer Service Dept
I purchased a honda partThe website description was confusingIt is the wrong partThe company refuses to accept a return On Monday 3/I ordered a Sensor, Oxygen for $USD from HondaPartsNow.comI used PayPal the Transaction ID: O-2TXXXXXXXXXXXXXXB The order # is CHKXXXXXThe RMA ticket was created 3/26/3/they refused my request to returnThe actual part # is XXXXX-PAA-I selected my car on the website Accord XXXX X Door LX (ABS SIDE SRS) KA 4ATOnce I got the part and I went to install is on the car and the cable is clearly way shorter than I neededI did more research and come to find out the car I needed to select was Honda Accord Door LX (UL ABS SIDE SRS) KL 4ATHow was I suppose to know and now I am force to eat $I could see if the part is damaged, but it is not and the didn't even ask me any questions just refused the returnVery bad business practice customers should be aware of how they do businessI have ordered many p
I ordered a seat belt buckle for my son's carThey sent me the wrong partI never installed it, because it had the wrong electical connectionThey said they don't accept returns on air bag and seatbeltsI just wanted to exchange it for the correct partThey stated that I ordered the wrong part and would not take responsibility for sending me the wrong partThey actually had the Gawl to offer to sell me the correct partI offered to pay the difference in price but they refused Product_Or_Service: Hyundai part Order_Number: UXXXXXX Account_Number: UXXXXXX
I wanted to get these parts as quickly as possible, so I called a few places to ask if the parts I needed were in stockI chose hondapartsnow.com because they said everything I ordered was in stock I got an email that night saying that my order needed to be verified and that I had to call them before they would process my order (delaying me by a day)I called first thing the next morning and was put on hold for about minutes before having a recording tell me they couldn't take my call now and I should try calling back later After I finally got my order verified, I received an email saying that my parts are "on order", estimated to arrive at their facility next weekNow I'm getting an email saying that they are *expecting [redacted] to ship the order to me on Mondaydays after I placed an order for parts that were "in stock" I definitely do not recommend using this site
Don't be fooled by their Revdex.com on their web site very far from the truth I ordered parts for my Honda Pilot they arrived weeks later and one was defective and now one week later still no replacement parts every time I call to get an update I have to wait 24hrs for a response I will say this is the last time I will buy from this companyMy car is still down and not operable due to a month of waiting now and still have no time on when my parts will arriveThe worts customer serviceNOt recommended not a Revdex.com company
Needed to return a productThey authorized and sent along an RMA number for returningHave confirmation from the USPS that package was delivered to their front desk/reception on October 6, Company claims the return process takes business daysTo date, no further correspondence despite multiple phone calls and emails requesting status of return/refundThey now have initial payment, the physical part, and we are out additional shipping costs Product_Or_Service: Fan [redacted]
I tried to speak to someone in customer service and was told I had to email through their website which I have done times now and still haven't received a responseCustomer service is non-existent and if you happen to get the wrong part, as I did, there is a 20% restock fee and you pay to ship it backAbsolutely will not buy here again
By far the worst online purchasing experience I've ever hadShame on the Revdex.com for giving them an A ratingNon-existent customer serviceThey sent the wrong part and expect me to pay for return shipping and a 20% restocking feeThey approved the RMA, however, tried to pull a fast one by changing the reason for return from "wrong part sent" to "no longer needed"I've been trying to reach the RMA dept for days now, and the phone system keeps hanging up due "high call volume" DON'T WASTE YOUR TIME OR MONEY! LEARN FROM OUR MISTAKES!
Not provided a full refund for an item being returned to shipper This the description on the website of what I ordered Part NoPTXXX-XXX Part Description Spare Tire Cover Attribute or 18" TYPE : Hard Replaced By PTXXX-XXX Manufacturer ToyotaThis genuine Toyota part is guaranteed by Toyota's factory warranty Imagine my surprise when I received my Spare Tire Cover in the color of Primer Black! The Replaced By part number has no physical description listed in the order, and it was told to me by the merchant that I was responsible for painting it to match the description listed aboveAnd that Toyota no longer makes this item in any other colorThen why is that Part NoPTXXX-XXXstill listed for sale on their site? The merchant said they would reimburse me for the cost of the item, but none of the shipping costI am going to be out $for an item that I never would have purchased if they h
On 10/19/2017, I placed an order with your company for Heated Oxygen Sensors (see Order NXXXXXX) and was correspondingly billed $which was charged to my Visa cardAt the time I placed the order, I was under the impression you were an authorized Nissan Dealer as the information appearing on your website goes to great lengths to convey just such an impressionUpon receiving the order, I was dismayed to find that both Sensors were defective and contacted you regarding reimbursement for the defective itemsIn response to my inquiry, you directed me to visit my local Nissan dealer's service department to confirm the defect in a written diagnostic report and then to forward that report to you at **@nissanpartsdeal.com at which time you would issue an RMA to return the item for replacement or refundActing upon your directive, I visited Mossy Nissan at Auto Park Place, Chula Vista, CA XXXXX and spoke with Moises Mendez, the Parts Consultant at the dealership, at which time I
Parts "shipped" but never arrivedNo explanation has been given as to where they wentNo real attempt to rectify the situation I ordered parts on 10/28/They supposedly shipped out on 11/1/17, but never arrivedI contacted customer service who initiated an "investigation"On 11/10/I received an email saying the parts were lost and I would receive a replacement orderThe replacement order never showed up so I checked the tracking infoIt has not shipped yetWhen I contact customer service they ask for my order number, submit a replacement order, and then nothing happensIt has now been days since I placed that orderI paid $for ground delivery of lightweight items and I am still waiting for them three weeks laterEverything was listed as in-stock and the ETA was days from the order date Order Number: CHNXXXXX Order Date: 10/28/ Order Summary Subtotal $ Tax $ S & H $ Total $
Shipping practices are misleadingNo follow up at all by themDid not let me know an item was missing causing a delay in shipping Order # [redacted] Order May 16th, shipped May 18thAfter not seeing any movement on my package from the tracking number I contacted FedEx using the number providedThey advised me that there was one item missing from the totalIt was listed on the box as being in the shipment but was missing and they were now waiting for the missing item to be sent before sending it on June 1st, weeks after FedEx initially received the package, they finally received the last item from HondaPartsNowThe item was shipped out by FedEx on June 2ndI finally received the package June 18th, weeks after I ordered the items The items were not received from FedExHondaPartsNow advertises they use FedEx and fast reliable shippingThe item may have been initially received by FedEx from the Company but clearly use a third party shipping company which in turns
On 10/17/I ordered Part No.: XXXXXXXX RETAINER-TUBE TO SPEED SENSOR Part No.: XXXXXXXX LINE-BRAKE which totaled and I paid to have them delivered by 10/25/I was told by UPS that they never received the partsSo I want my parts and the difference between the regular delivery price and what I paid for the parts to be overnighted Product_Or_Service: Brake line/speed sensor retainer Order_Number: CCXXXXX
This business "NissanPartsDeal.com" sent me a fraudulent part, a cheap knock off, packaged as it was an actual Nissan OEM part with a part numberProblem is, it is not a Nissan part, does not correspond to the part number, and there is nothing genuine about itCounterfeit parts is a huge problem in the auto parts worldThis is an illegal practise
I paid through PAYPAL for the part and for shippingThe day after the part was due, they tried to collect an extra $5+ before shipping On the 24th of March 2018, I purchased a Honda part # XXXXX-SHJ-AI payed through PayPal and was given an estimated delivery date between 26-March On the 30th of March, I received an email stating that the price was wrong, and stating that I would have to pay an additional $before they would ship the part This is after receiving the confirmation that the part was paid for
Terrible website and even worse customer service Ordered a seat belt for a truck, received a non compatible seat belt for a Scion due to a mislabel on the website Customer service refused to exchange part or refund money as the part ordered "wasn't the correct part for our vehicle" something we figured out after installation and the airbag light kept flashing error DON'T WASTE YOUR MONEY!!
I sent back the item via FEDEX It was received by the company I have contacted them at least times and they tell me I would receive a refund Order # CHKXXXXX Purchased: 01/25/ Part No: 08U35-S9V- Cover, CArgo *NH351L [redacted] Paid by AMEX $plus shipping Returned by FEDEX- Received by company Tracking number XXXXXXXXXXXX
Ordered a set of front floor mats for a Toyota HighlanderThey arrived in an open plastic bag in a simple box Tried them out in the Highlander and they did not come close to fitting Got on the website and subsequent phone call and did get an RMA to return the items for 100% creditI sent them back at my own expense Waited several weeks for credit to be applied to my account and discovered it was still not there Started an email dialogue with them and they surprisingly have changed their mind about the refundReason...I did not return the items in the original shipping materialAs a reminder, the mats arrived in an open clear plastic bag Additionally, they now say I ordered the wrong mats So beware...looks like I'm in a line of many that have been taken advantage of