Genuine Parts

Hello, We never heard about any damages and this move was a full pack.We truly feel that the client is trying to squeeze money from usFor the whole process they were busy talking about future events something that brought our concerns from the beginning.These clients received VIP treatment for the entire process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This business’s response is not accurate and misstates key facts.First, this move was not a “FULL PACK” by client.” We agreed to pack all personal items, but all large and/or fragile items, including furniture, lamps, and bottles of wine and liquor, were packed by the movers, as stipulated in our agreement. These items were among those broken and damaged. It is a clear misstatement to suggest that any of the items we packed ourselves were broken. The broken/damaged items were wrapped, packed, and moved solely by the movers.Several walls of our new home were damaged by the movers. One of the dents made in a stairway wall was discussed and resolved with a $reduction of the cost of the move. All others wall damage was not resolved.Perhaps most troubling about this moving experience is the defensive (and a bit offensive) response from the movers upon learning about our claims of damage. A detailed e-mail, including photographs of all damaged items, was sent to the movers. They claim they did not receive that e-mail. Even if they did not receive the e-mail, upon learning of the issues with our move, the movers’ only response was righteous indignation, as well as angry e-mails accusing us of being ungrateful for all he had done for us, and how our complaint caused damage to his business. The mover told us that he was disappointed in us for not repeatedly attempting to contact him about our complaints. At no time did the business offer to compensate us for our losses in any way, or do anything to resolve the issues. Clearly, we did not wish to harm his business, but that concern seemed to be much more important to him than dealing with our claims
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Sincerely,
*** ***

To whom it may concern,This is the first time we get any complaint from this client.Since they moved we never received an email or a call regarding any matter.In fact, this people received excellent attention and service and to our knowledge were extremely satisfiedWe can provide email
communication with them before the move showing our quick respond to their emails.Packing - this move was a FULL PACK by clientIn order to save money they used unprofessional boxes that were not the right fit for the items packedIf we packed something for them it was in one of the boxes they insisted we use and wed let them know they can't pack certain items in itThey simply did not listen to us.Wall marks - it is not the first time that clients find marks on the wall after they unpackWe per their instructions did not unpack even one box but simply placed it in a designated area given by themHving said that the client brought up the marks the day of the moveThe building super gave a price of $to painted it and so we immediatelly took off $from the clients bill per his request.We are totally shocked by getting this complained