Genuine USA Truck

Genuine USA Truck, LLC received the above-referenced customer complaint and appreciates the opportunity to respond Specifically, [redacted] complains that we installed LED lights in the wheel wells and undercarriage of his truck that he did not ask for He further complains that we took it upon ourselves to do this work because we thought it would look good Finally he complains that work we did for him caused an electrical fire resulting in extensive damage to his vehicle and is demanding that we financially compensate him for any repairs at the shop of his choice While we sympathize with [redacted] current situation, his claim is false We do not feel we hold any responsibility in the matter for the following reasons: All work done by us on the vehicle in question, a Ford F-350, was requested by and performed for the previous owner in March and April of This was approximately months prior to [redacted] ownership of the vehicle No work has been performed by us on this vehicle since April We have never worked on this vehicle for [redacted] since he gained ownership on or about November nor have we been compensated by [redacted] for any work on this vehicle [redacted] asked for and was provided estimates for various work to be done by us, but ultimately chose not to proceed With respect to this vehicle [redacted] is neither our customer, nor our client.There have been at least three known instances of additional electrical modifications performed on this vehicle by multiple parties since we last worked on it months ago The nature of these subsequent modifications indicate our original work for the previous owner was compromised, altered, or disturbed In effect it is no longer our work.All original work to the vehicle by us for the previous owner was custom in nature There was no warranty on the original work written or implied at the time for the previous owner Currently our warranty on custom work is days, non-transferable, and void if the vehicle is further modified; This would be void since the time time frame is long expired, the ownership of the vehicle changed, and the vehicle has since been modified multiple times The manufacturer’s warranties on the products originally installed are also all expired and are non-transferable as well Non-transferable warranties are standard in the aftermarket automotive industry [redacted] contacted us about his current situation on January 9th in a hostile, threatening, and demanding manner While we sympathized with his position and said we’d be happy to look at his vehicle we addressed the known and documented fact this vehicle was electrically modified multiple times by multiple parties since we worked on it in April for the previous owner If our work was compromised in any form we felt it wasn’t fair to hold us responsible In response he threatened to sue us Despite his demeanor, we continued the conversation, agreeing to inspect his vehicle, and work with him to address his issue He asked at a minimum for us to look at it and uninstall whatever had caused his problem He said he just wanted his truck back, which we could understand We told him we could not do anything without first seeing the vehicle We asked him for pictures in the meantime so we could at least get a preliminary assessment to which he said he had none Ultimately, we agreed to inspect the vehicle on January 11th and set an appointment to do so On January 10th, [redacted] cancelled that appointment He took it upon himself to file an insurance claim on the vehicle and bring it to another shop to work on it We consulted with our attorney about the situation and were advised to cease further contact with [redacted] , but to work with the insurance company if contacted We were contacted by [redacted] insurance on January 12th After cooperating with the agent, and answering all her questions, it became clear that [redacted] misled his insurance company to believe we did this directly work for him and that it was done recently The insurance company informed us they could not understand why he made his claim against our business, and that they had no reason to seek any reimbursement from us Despite the fact [redacted] is not our customer and threatened us, we feel we made a reasonable attempt to help him with no obligation to do so.He decided on his own accord to pursue alternative courses of action.That was his choice.The justifications above are well documented via invoices, estimates, email chains, and text message chains.If required, we are happy to provide all supporting documents in their entirety as well as a far more detailed narrative and sequence of events

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Genuine USA Truck, LLC received the above-referenced customer complaint and appreciates the opportunity to respond.  Specifically, [redacted] complains that we installed LED lights in the wheel wells and undercarriage of his truck that he did not ask for.  He further complains...

that we took it upon ourselves to do this work because we thought it would look good.  Finally he complains that work we did for him caused an electrical fire resulting in extensive damage to his vehicle and is demanding that we financially compensate him for any repairs at the shop of his choice.  While we sympathize with [redacted] current situation, his claim is false.  We do not feel we hold any responsibility in the matter for the following reasons:   All work done by us on the vehicle in question, a 2014 Ford F-350, was requested by and performed for the previous owner in March and April of 2015.   This was approximately 18 months prior to [redacted] ownership of the vehicle.  No work has been performed by us on this vehicle since April 2015.    We have never worked on this vehicle for [redacted] since he gained ownership on or about November 2016 nor have we been compensated by [redacted] for any work on this vehicle.  [redacted] asked for and was provided estimates for various work to be done by us, but ultimately chose not to proceed.  With respect to this vehicle [redacted] is neither our customer, nor our client.There have been at least three known instances of additional electrical modifications performed on this vehicle by multiple parties since we last worked on it 33 months ago.  The nature of these subsequent modifications indicate our original work for the previous owner was compromised, altered, or disturbed.  In effect it is no longer our work.All original work to the vehicle by us for the previous owner was custom in nature.  There was no warranty on the original work written or implied at the time for the previous owner.  Currently our warranty on custom work is 30 days, non-transferable, and void if the vehicle is further modified; This would be void since the time time frame is long expired, the ownership of the vehicle changed, and the vehicle has since been modified multiple times.  The manufacturer’s warranties on the products originally installed are also all expired and are non-transferable as well.  Non-transferable warranties are standard in the aftermarket automotive industry. [redacted] contacted us about his current situation on January 9th 2018 in a hostile, threatening, and demanding manner.  While we sympathized with his position and said we’d be happy to look at his vehicle we addressed the known and documented fact this vehicle was electrically modified multiple times by multiple parties since we worked on it in April 2015 for the previous owner.  If our work was compromised in any form we felt it wasn’t fair to hold us responsible.  In response he threatened to sue us.  Despite his demeanor, we continued the conversation, agreeing to inspect his vehicle, and work with him to address his issue.  He asked at a minimum for us to look at it and uninstall whatever had caused his problem.  He said he just wanted his truck back, which we could understand.  We told him we could not do anything without first seeing the vehicle.  We asked him for pictures in the meantime so we could at least get a preliminary assessment to which he said he had none.  Ultimately, we agreed to inspect the vehicle on January 11th and set an appointment to do so.  On January 10th, [redacted] cancelled that appointment.  He took it upon himself to file an insurance claim on the vehicle and bring it to another shop to work on it.  We consulted with our attorney about the situation and were advised to cease further contact with [redacted], but to work with the insurance company if contacted.  We were contacted by [redacted] insurance on January 12th.  After cooperating with the agent, and answering all her questions, it became clear that [redacted] misled his insurance company to believe we did this directly work for him and that it was done recently.  The insurance company informed us they could not understand why he made his claim against our business, and that they had no reason to seek any reimbursement from us.   Despite the fact [redacted] is not our customer and threatened us, we feel we made a reasonable attempt to help him with no obligation to do so.He decided on his own accord to pursue alternative courses of action.That was his choice.The justifications above are well documented via invoices, estimates, email chains, and text message chains.If required, we are happy to provide all supporting documents in their entirety as well as a far more detailed narrative and sequence of events.