I have gone through a number of their fountain pumpsThey get clogged and just break down, now matter how often you clean themWith my next purchase I registered the product in order to get a free filter for the pump, but it never cameI contacted the company (not an easy thing to do when the pump is on the bottom of the fountain) as asked them to follow through on their promise of a filter This time they did, but when I asked them to send a second because I have fountains, they refusedThis to me is just lousy customer serviceGiven that they didn't send the first one, a good customer service agent would have gladly compensated me for the delay and having to track them down, but sending a second Customer service is important to me, and I won't be recommending them to my friends
I have gone through a number of their fountain pumps. They get clogged and just break down, now matter how often you clean them. With my next purchase I registered the product in order to get a free filter for the pump, but it never came. I contacted the company (not an easy thing to do when the pump is on the bottom of the fountain) as asked them to follow through on their promise of a filter.
This time they did, but when I asked them to send a second because I have 2 fountains, they refused. This to me is just lousy customer service. Given that they didn't send the first one, a good customer service agent would have gladly compensated me for the delay and having to track them down, but sending a second.
Customer service is important to me, and I won't be recommending them to my friends.
I have gone through a number of their fountain pumpsThey get clogged and just break down, now matter how often you clean themWith my next purchase I registered the product in order to get a free filter for the pump, but it never cameI contacted the company (not an easy thing to do when the pump is on the bottom of the fountain) as asked them to follow through on their promise of a filter This time they did, but when I asked them to send a second because I have fountains, they refusedThis to me is just lousy customer serviceGiven that they didn't send the first one, a good customer service agent would have gladly compensated me for the delay and having to track them down, but sending a second Customer service is important to me, and I won't be recommending them to my friends
I have gone through a number of their fountain pumps. They get clogged and just break down, now matter how often you clean them. With my next purchase I registered the product in order to get a free filter for the pump, but it never came. I contacted the company (not an easy thing to do when the pump is on the bottom of the fountain) as asked them to follow through on their promise of a filter.
This time they did, but when I asked them to send a second because I have 2 fountains, they refused. This to me is just lousy customer service. Given that they didn't send the first one, a good customer service agent would have gladly compensated me for the delay and having to track them down, but sending a second.
Customer service is important to me, and I won't be recommending them to my friends.