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Geo-Teck Heating & Cooling Limited

33979 Bissonette Ave RR2, Zurich, Ontario, Canada, N0M 2T0

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Reviews Commercial Air Conditioning Contractors Geo-Teck Heating & Cooling Limited

Geo-Teck Heating & Cooling Limited Reviews (%countItem)

When given a bill for service, there was no breakdown of labour or part cost; just total amount due; would not provide when asked
We had GeoTeck replace a control board in an AC/heating unit; on Oct. 11, 2018 they gave us an quote of $847.50 .. no breakdown between labour and cost of part ..their work dispatch order #XXXXX. This was installed on November 5, 2018; when we went into their office to pay the bill, we got a receipt for $956.50 (847.50 plus $109 for service call on Oct. 5 to determine what was wrong with the unit); we asked for a breakdown of part cost and labour ..we were told by the office staff as well as the manager that they couldn't tell us.. how did they determine their price if they didn't have those numbers? We got no place after several visits to the office and my husband, on the latest visit (Nov. 14), was basically told by the manager (didn't get his name) that we didn't have to deal with them, we could go elsewhere.

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We have used this business several times in the past couple of years with absolutely zero issues ..their staff is courteous, helpful and professional; their service guys are on time and are also very professional and seem to know their stuff. Our issue is solely with not seeing the breakdown of costs and very puzzled why this can't or won't be provided .. do they just pick numbers out of the air when billing? Very unusual and in hindsight, we should have asked when given the quote .. we just assumed there would be a cost breakdown. We had this control board replaced in April 2015 as well with a different contractor who did give us a breakdown..cost of the board then was $399.71; labour $55 .. so you can see there is a fairly big gap. There doesn't seem to be any motivation on their part to comply with our request so that's why we are turning to you.

Geo-Teck Heating & Cooling Limited Response • Dec 05, 2018

The customer's complaint seems to be that we could not give a breakdown of the cost of the part. We use "flat rate billing system" which means the part & labour to install the part are combined. The customer was given a "flat rate" quote prior to us ordering and installing the part. The cost of the board installed in 2015, by another company, is irrelevant to this customer's complaint.

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Address: 33979 Bissonette Ave RR2, Zurich, Ontario, Canada, N0M 2T0

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+1 (519) 236-7499

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