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GeoBlue Reviews (32)

Bought travel insurance amd file a damage luggage claim. Contacted Geoblue a month later said they did not receive claim, sent in another claim via email to the email address. followup a month later again said they did receive the claim. sent another claim last week again.

GeoBlue Response • Apr 07, 2020

We
are sorry that you had an unpleasant encounter with the filing of your
claim. We try to make our customers experiences easy and simple. We
reached out to our claim management team for investigation into your claim
submission. They were able to locate the claim for your damaged
luggage. The claim was never sent for processing. This issue
has been reviewed with the workflow technician and we will do everything we can
to ensure this does not happen again.

Regarding
the claim, according to your certificate of coverage - Baggage & Personal
Effects Coverage: Deductible is not applicable. Maximum benefit of $500 per
Trip Period and limited to $100 maximum benefit per bag or Personal
Effect. Based on the benefit we have processed the claim as a priority to
pay the $100 maximum per bag. The claim has finalized and the next cycle for payments
will issue the check this coming Monday, April 13th.

Once
again, we apologize for our failure to serve you well and any inconvenience
this has caused. Thank you for raising this to our attention.

Customer Response • Apr 08, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

Absolute waste of time and money. Go with a different company. They won't pay a $130 claim with an itemized bill and all paper work they asked for so I'm sure they would find anyway possible not to pay anything else.

We had a medical emergency while on a cruise and my wife had to be hospitalize on board. We received the "standard" medical records provided by the cruise ship and submitted a claim. While we did not receive acknowledgment that the claim had been received or processed ( this would have been very nice and was expected), we did receive full payment (less $50 deductible) from Geo Blue about 3 weeks after submitting the claim. Thank you GeoBlue.

GeoBlue Response • Mar 09, 2020

Thank you for sharing your recent experience with our GeoBlue. We sincerely appreciate your feedback and are happy to hear you had a good experience with us.

We hope to continue to provide great experiences for you.

HI Good Morning

I wondered if you may be able to help me?
I have been undergoing cognitive behavioral therapy with a therapist since 2017. My therapist is called Susan.*.E*** and is located at *** Suite *** Brighton, MA ***. Since I began my journey with Susan my costs have been covered entirely my health insurance plan (aside from the $20 copay) that I pay. I see Susan twice a month and her sessions are imperative. My Health insurance plan is with Geo Blue. I work full time, haven’t changed my health insurance provider at any stage.
I went to my session on Jan 22nd 2020 and all of a sudden Blue Cross are refusing to pay for my sessions. There was no notification about them no longer paying for my sessions or any reasons as to why they have suddenly decided that they are no longer covered on my insurance.
I called Geo Blue several times regarding this issue. First of all I was told that there wasn’t an issue and I should continue to see Susan, the second time I called I was told I wasn’t a member of Geo Blue (which is untrue as I am and have full coverage until August 2020), I’ve been told that Susan isn’t on the coverage (but when I search for her on the Geo Blue website as a provider – she comes up every time), I was then told that the payment submission has changed and Susan needs to get pre-authorization before my sessions, which she did and is still being denied payment.
I’m at a huge loss as to how to proceed with this. Each time I call Geo Blue I get a different answer, no one seems to help nor want to help me. I genuinely really need this support and treatment.
I believe there is an issue on Geo Blue’s end because two weeks ago I received an email (as did all staff) saying that that behavioral therapy costs which staff might have have been causing an issue and this is Geo Blue’s fault as there is an issue with their coding in terms of their billing system.
This situation is causing me a great deal of stress. I can’t continue to receive this treatment if I am expected

GeoBlue Response • Mar 11, 2020

GeoBlue had identified an issue where certain
outpatient behavioral health claims were denied in error due to a coding issue,
which has since been resolved. This coding issue also impacted Customer Service so that would have been why the member was advised previously that these services now required pre-certification. All impacted claims were reprocessed as a priority.

We outreached to the member advising that her claims were adjusted, as indicated in the email she received from her HR department that she attached. We also advised that
moving forward she should not have any issues with her mental health benefits and
that services do not require authorization. Member was satisfied.

Customer Response • Mar 11, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

I purchased health insurance for my step-son as he was visiting his grandfather in Germany. Certificate #***; Effective Date: July 01, 2019; Termination Date: August 09, 2019.
We submitted a claim for reimbursement for health services expenses incurred during the trip for an emergency visit to the ER, with supporting documentation.
The claim was submitted on November 27, 2019. I have been following up ever since without any new information from Customer Service, who keep giving us the run around.
Our claim does not appear on our customer portal, but Customer Service has confirmed "they are working on it".
It's not an exorbitant amount of money; I request that prompt reimbursement be issued.

GeoBlue Response • Mar 06, 2020

Please accept our sincere apology for delayed processing and payment of your claim. We are conscious of the fact that the delay was due to our representative not handling the request correctly. This issue has been addressed with the representative and we have taken the necessary steps to ensure this does not occur again.

We appreciate the inconvenience this must have caused you. We have requested immediate processing of the claim and confirm that the claim has been finalized and payment will be issued next week. A member of our Customer Service leadership team recently reached out to confirm demographic information for check payment, which has been verified.

We let ourselves down, but more importantly let you, our member, down and we deeply regret it.

If there is anything else we can do, please let us know.

Again, our sincere apologies for this mishandling.

GeoBlue Response • Mar 23, 2020

On 3/16 the following email was sent to the member regarding check payment :

Thank you for the follow up. Unfortunately, these check
payments for these plans are not sent with Tracking Numbers. Please note that
the claim does take about a day or two to complete once our Claims Team marks them
for reimbursement or denial. That being said the claim was marked for
reimbursement on 03/06 and finalized in our system in the latter part of 03/09.
Our Claim Payments via check are sent out in batch payments on Mondays and
Fridays. This check did miss the Monday cut off 03/09 and was mailed out on
03/13. The check should arrive at the address listed within the week.If you have any further questions or concerns, please
contact us via email at [email protected],
or via phone at either within the US, or at
when outside of the US – to contact us collect, please request through an
operator in the country of origin.

On 3/21 the below follow up email was sent:

Hello,Again, I would like to state that the check has been mailed
out to the address that was confirmed below on 03/13. Please confirm once the check
has been received or not received by 03/25. If it has not been received by that
date, I can work with our Claims Team to send a check priority overnight, with
a tracking number.

Response was received from member on 3/21 that check was received.

Customer Response • Mar 24, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

February 20, 2015Dear [redacted] ***: Please accept our response to complaint ID [redacted] The customer has two issues with the service provided by our company: 1) A guarantee of payment was not extended for care 2) Payment for the submitted claims In response to the first issue: It should be noted that given the initial urgency of the situation, a Guarantee of Payment (GOP) was issued for a three day stay in the hospital even though all required documentation for the member in need of care had not been submitted to usWhen the extension was requested we requested the proof of credible coverage which should have been obtained before the first GOP was issued and because it was not provided, we were unable to provide an extension for the guarantee.In response to the second issue: The claims submitted were expedited and went into processing almost immediatelyThe claims he sent were dated from 1/28/- 2/4/and all were paid by 2/9/Additional steps were taken to accommodate the customer because when he submitted the claims, he did not indicate that the wanted to be paid electronicallyHe then contacted us on 2/18/at 6:PM and said he wanted to be paid electronically and though the check had already been mailed, we agreed to and issued the electronic paymentAt this time, all claims have been paid, Due to the importance of protecting private health information, we will need the customer to sign a HIPAA release before providing any additional informationIf you require further documentation including timelines and protocols followed, please let me know and we will help facilitate getting that releaseWe are very sorry that the customer had a negative experience, but we did pay benefits according to the certificate of insurance and protocolsWe even went beyond our own protocols to accommodate the customerSincerely,Moira B

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is acceptable to me Thank you, [redacted] ***

Staggeringly difficult company with which to work.

While the appear to provide professional services, the billing and reimbursements department is nothing other than a shell game to keep from making any payments. Three relatively simple reimbursement have taken 4, 5 and 6 month respectively (SO FAR) to be and remain unpaid.

One dr. visit with a value of

GeoBlue Response • Dec 20, 2019

Your Revdex.com (Revdex.com) review has been brought to my attention. GeoBlue regrets that you have been experiencing difficulty with receiving reimbursement with your claims and wire payments. It is our intent to provide quality service to all of our members.
As noted on the back of the Member Claim form, payments are made to the Primary Participant/Insured Member on the plan. Payments cannot be made directly to a dependent or to a third party (other than the medical provider).
Upon return of these reimbursement payments, an outreach was made to validate your banking details.
I understand your frustration with the delays of receiving reimbursement payments and timely response and resolution. I regret that we provided you with a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Please be assured that corrective measures are being taken.
Overall, we have received the instructions you have forwarded from your banking institution along with the Third-Party authorization to reimburse your spouse’s account on your behalf. Our Finance department has initiated the resending of these payments through our bank. Payment will be issued in 5 to 7 business days. Upon payment transmittal, we will forward a copy of the electronic transaction tracer.
Again, we apologize that you experienced difficulties with claims payment. Our goal is to provide expedient, efficient service. Please do not hesitate to contact our office with any questions or concerns regarding the claims process, including payment.

They deserve minus stars. My partner and I tried to use their "travel insurance" for legit medical services abroad, in a cheap European country, so that the refund would be less than the cost of insurance we actually paid, and they refuse to pay on the excuse that the itemization for services provided is not standardized. To my inquiries online and by phone they keep resending the same generic email requesting the same things that I already sent them with our original submission in July! No one reads those emails, nor does anybody care. They are into the business of exhausting the client until they give up. Moreover, an insurance that promises to work anywhere around the globe should realize that multiple administrations abroad will have different standards in reporting expenses. I am sure they do know that, but the claim lack of standardized itemization is a very convenient excuse not to pay my refund. So, another insurance that only walks away with your money. Will never use again nor do I recommend them to anybody. It is really funny, though, that other websites are full of excellent reviews for this insurance, based merely on the clients paying for it and never using it, but having "a peace of mind"?!? I am seriously wondering what is going on there.

They deserve minus stars. My partner and I tried to use their "travel insurance" for legit medical services abroad, in a cheap country, so that the refund would be less than the cost of insurance we actually paid, and they refuse to pay on the excuse that the itemization for services provided is not standardized. To my inquiries online and by phone they keep resending the same generic email requesting the same things that I already sent them with our original submission in July! No one reads those emails, nor does anybody care. They are into the business of exhausting the client until they give up. Moreover, an insurance that promises to work anywhere around the globe should realize that multiple administrations abroad will have different standards in reporting expenses. I am sure they do know that, but the claim lack of standardized itemization is a very convenient excuse not to pay my refund. So, another insurance that only walks away with your money. Will never use again nor do I recommend them to anybody. It is really funny, though, that other websites are full of excellent reviews for this insurance, based merely on the clients paying for it and never using it, but having "a peace of mind"?!? I am seriously wondering what is going on there.

April 10, Dear [redacted] ***: This is in response to your inquiry of March 30, regarding the captioned case.This member was effective with GeoBlue as of May 1, through March 31, On March 13, we received correspondence from the member's broker on the member's behalf, requesting a termination of the policy effective March 13, 2015.On March 15, the GeoBlue Enrollment Department responded and advised that coverage would be terminated as of March 31, 2015, which represented the end of the last period for which premium payment had been receivedThe March 31, termination date was based on the following provision in the member's Certificate of Coverage:How Coverage Ends The benefits provided by this Certificate terminate at the end of the current Period of CoverageAt the beginning of the next Period of Coverage you may re-apply for coverageAny re-application is subject to submission of a properly completed application to the Insurer, the Insurer's approval of that application, and payment of the applicable premium to the Insurer by the Eligible ParticipantPremiums will be based upon the attained age of the Covered Person at the beginning of the Period of Coverage Insured Participants The Insured Participant's coverage ends without notice from the Insurer on the earlier of:the last day of the month after the date the Insured Participant no longer meets the definition of an Eligible Participant,the end of the last period for which premium payment has been made to the Insurer,3, the date the Policy terminates, the end of any Period of Coverage;the date of fraud or misrepresentation of a material fact by the Insured Participant, except as indicated in the Time Limit on Certain Defenses provisionOn March 15, 2015, the member contacted our office directly requesting the termination date be changed from March 31, to March 13, On March 19, he was advised that we are unable to reimburse partial monthsThe member responded indicating that his new company plan does not permit him to have their plan while also being covered under another planBased on this, his request was reviewed by the GeoBlue Management team and it was determined on March 27, that an exception would be made and the option of back dating the cancellation to February 28, was made to the member which he accepted On March 30, 2015, the member was sent confirmation that coverage was terminated as of February 28, and that he credit card was refunded the full monthly premium for March We are very sorry that the member had a negative experience, but we did follow the procedures set forth in the certificate of insurance and protocolsWe even went beyond our own protocols to accommodate the memberSincerely, Michelle C Administrative Appeals Department

January 26, 2018Dear [redacted] ***:This is in reference to the Bureau’s inquiry on behalf of [redacted] dated January 18, 2018.According to our records this family was covered under the [redacted] Group Plan as follows: [redacted] and Children from 8/15/– 1/14/ [redacted] was added to the policy as the spouse effective 11/13/– 1/12/2018We do have record of [redacted] contacting our office requesting cancellation of his coverage on December 20, Unfortunately, our customer service representative failed to forward the request to the appropriate department.We have verified that no claims have been presented for [redacted] and are therefore willing to refund the premium paid for his spousal coverageTo do so however, we need [redacted] to advise his mailing address as the only address we have on file is NY and he appears to be requesting that the refund check be sent to South KoreaOnce the address is provided, the refund check will be promptly issued.We are very sorry that the member had a negative service experienceUpon review of the above, please do not hesitate me with any additional questions.Sincerely,Karen MClaims Director

My family and I bought the Voyager Choice insurance after speaking with a GeoBlue agent, to whom I described our upcoming trekking trip in the Peruvian Andes. She mentioned that emergency evacuation expenses for life threatening conditions from the mountains would be covered under this policy. Unfortunately. we did develop severe high altitude sickness and had to be brought down from the mountains using a private car from a village, which cost us $750 - that was the only transport available.

GeoBlue refuses to pay, and the customer service agent explained that we should have used a "reputable transportation company". But in those remote mountains, with no cellular network, such companies are not present. We were lucky to get transport from the nearest village down to the city in the plains. And with severe high altitude mountain sickness, one has to descend as soon as possible, to avoid complications like HAPE and HACE (fluids in lungs and brain).

I feel GeoBlue should have clearly mentioned that "emergency evacuation for life-threatening conditions" has to be done by a "reputed company". We wouldn't have bought this, and gone for World Nomad instead, as remote regions do not have communications or on-demand emergency services.

GeoBlue Response • Nov 18, 2019

The member submitted a claim for trip interruption not emergency evacuation due to medical reasons (high altitude sickness).

The member and family were “evacuated” from the high altitude in the Huayhuash mountains in Peru to Queropalca. From there the member, and family had to take a taxi to Lima, a 15 hour journey, that cost them $750.
The member is submitting a claim for this amount without a receipt. The member does not have a receipt for the $750 he paid for the taxi and he stated on the phone that he paid in cash. Taxi rides are a non-covered service under this plan. Also, regarding the statement “reputable company”, the representative that handed this call and was just trying to explain he needed a receipt showing he had this travel expense from a specific company.

If GeoBlue were to receive a receipt showing they traveled from Queropalca to Lima and provide proof of trips dates, we can reimburse up to $500, which is the maximum benefit permitted for trip interruption as outlined in the member’s certificate of coverage.

Customer Response • Nov 26, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because:

3 reasons:

1. Initially, while deciding which travel insurance to purchase for the high altitude hiking trip in the Peruvian Andes (4000-5000 meters above sea level), I had explained to the GeoBlue agent that I was looking for insurance that would cover evacuation from the high remote mountains due to High Altitude Mountain Sickness, and/or medical costs if any complications were to happen, like fluid in the lungs or brain (HAPE). She suggested I select VOYAGER CHOICE for my family and me. Now, GeoBlue is going back on their word, on technicalities which were not mentioned by the agent before purchasing insurance.

2. This trip was in a very remote and isolated part of the Peruvian Andes - roadless, hardly any villages, no cellular reception. Under severe high altitude mountain sickness, there is only one solution - to descend as quickly as possible to low altitude to allow more oxygen to enter the lungs and blood. The first part of the descent was on horseback, to a village Queropalca, from where a private car was used to travel further down to the plains. There is no ambulance service or "reputable transport company" in these areas. Furthermore, it was imperative to descend further without waiting. The customer service agent mentioned that because this was not a reputable company, GeoBlue cannot honor the claim. This means that GeoBlue falsely promises worldwide support, when in reality, they refuse to pay for situations in areas that lack "reputable companies". Perhaps they have never travelled to remote areas.

3. The customer service agent mentioned that evacuation is considered only by ambulance or helicopter to a hospital. Firstly the Huayhuash mountain range area does not have these facilities - this is not Everest Base Camp or some mountains in the US. Secondly, hospitalization is required for injuries like avalanches, falls and not for High Altitude Mountain Sickness, whose treatment is prompt descent to low altitudes. GeoBlue being a travel medical insurance, should know this.

3. I chose GeoBlue because I have been with Blue Cross Blue Shield health insurance for more than 12 years, and I thought as geoBlue is affiliated with BcBS, I could trust it. That is why I feel cheated by GeoBlue. I asked for $750, the cost of the evacuation, for the three of us ( my family and me). It is not a large sum. Indeed, I have never, ever had to file a health claim with Blue Cross Blue Shield (luckily).

Anyway, I do not have the time to keep pursuing this. I just want to show that in my experience, this company promises one thing and then backs out of the promises. Thank you.

When I spoke with customer service, she mentioned that emergency medical evacuation has to be by am ambulance or helicopter to a hospital, else it does not count as evacuation. Now this is why I filed the complaint -

Regards

GeoBlue's customer service is strongly lacking. The do not follow up when they say they will. They deny claims with no specific information why and do not followup to give you this information, as they promise. They do not respond timely, or at all to emails. Every time I call I spend at least an hour on the phone with them, and get less than half of my questions answered because their answers are generic and not informative or helpful. They have agreed to cover services, and then denied the claim halfway through services.

GeoBlue Response • Nov 05, 2019

Hello,

Thank you for your patience in awaiting this response. We have fully reviewed this member’s complaints regarding the processing of their claims and their issues with contacting CS. A member of the Customer Service Management Team reached out to the member directly to address their complaints; we were unable to get in contact with the member via their listed phone number, so a detailed email was sent addressing each of their questions regarding claims and coverage directly with detailed information. The member was given the option to respond directly back to the email so that Management may follow-up with them if any additional clarification is needed.

At this point we have addressed each of the member’s stated issues, as well as conducted an internal review to improve our processes so that members receive proper follow-up in the future.

+1

February 26, 2016Dear *** ***:This is in response to your correspondence of February 19, relative to the referenced file.According to our records, *** *** was covered under the GeoBlue Voyager Choice plan from December 25, until January 5, We have reviewed the information
submitted and have found the following:o Claim *** for services rendered to *** *** on November 29, totaling $50, will be reprocessed as the incorrect date of service was keyed*** *** should receive payment for the adjusted claim within the next two weeks.o When an individual applies for short term travel insurance, one must enter the names of all individuals to be covered and their date of birthThe only information provided at time of application was for *** *** *** was listed as the beneficiary, however, not as an individual travelerOnce coverage was issued, a Welcome email was sent to *** *** which outlined the "insured" and only showed his name as coveredA copy of the email is attached.As such, claims received for *** were correctly denied as coverage was not in effect.o We take seriously all comments received from our members and will look to see if there is an opportunity to provider further clarify on the website relative to the enrollment processHowever, we are unable to reimburse *** ***'s premiums as he did incur claims for which we are accountable and liable to pay.We trust the above answers all points raised, however, should you have any additional questions or require additional information please do not hesitate to contact our officeeSincerely,Karen M.Administrative Appeals Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
the requirement of the proof of credible coverage has not been explained or justifiedit is not clear that all reimbursements have been made, including one mentioned in GeoBlue's response on February 4th.
the proper instructions for reimbursement were actually sent earlierDelays in reimbursement related to GeoBlue not receiving instructions in a timely manner are false; GeoBlue overlooked them and now seems to be blaming me for thatThe date of the 18th mentioned is the date that I resent the same payment instructions that had been sent three weeks before.*** ***

March 4, 2015Dear *** ***:
Please accept our response to the additional concerns submitted for complaint ID ***The customer has three issues with the service provided by our company:1) The requirements for the proof of credible coverage had not been explained or justified
2) It is not clear that all reimbursements have been made
3) There were delays in reimbursements despite follow up instructions being sent
In response to the first issue: Proof of credible coverage is always required and this is explained during both the enrollment and fulfillment processWe are not sure what information was conveyed to the member by our employee at the time of the medical incidentWe now have the required letter for future use and are scheduling a time to talk with the customer to try to better understand what was miscommunicated priorIn response to the second issue: Here is a list of paid claimsOne is pending because we are working to make an exception to the process to try to accommodate the member's needs:Date Date of Date of Comments
Received service Payment01/28/ 01/20/ 02/09/
01/28/ 01/26/ 02/09/
02/01/ 01/28/ 02/09/
02/01/ 01/28/ 02/09/201502/01/ 01/29/ 02/09/
2/20/ 2/4/ Pending Sorting out payment method with customer due to name differential between policy and bank account
In response to the third issue: Yes, the customer did email us with the request to pay electronically, but the claims were being processed based in accordance with the information on the actual claim formAs it turns out, the member had been given the wrong claim form to completeThe customer now has the proper claim form for future useDue to the importance of protecting private health information, we will need the customer to sign a HIPAA release before providing any additional informationIf you require further documentation including timelines and protocols followed, please let me know and we will help facilitate getting that releaseWe are very sorry that the customer had a negative experience, but we did pay benefits according to the certificate of insurance and protocolsWe even went beyond our own protocols to accommodate the customerSincerely,Moira B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Dear *** ***:
Thank you for
your assistance in the above-referenced complaintHowever, I am writing to
inform you that I am rejecting the response that you received from GeoBlue for
the following reasons:
The copy of
the email dated December proves nothingIt is certainly true that I
did not list my wife as a co-traveler; however, what Geo-Blue failed to make
clear in its response is that by adding her to this policy the cost of the
premium would have been effectively doubled
Furthermore, designating her as a co traveler when
purchasing Geo-Blue insurance, absent the certainty that not only would I need
to seek medical attention (I purchased this insurance because of a possibility, not because of a certainty), but that also that my wife would become a co-patient and integral part of my treatment, would have required a level of
prescience that I do not have, nor do I think anyone else has
And to reiterate, the reason for this part of my complaint
is exactly that: she did, in fact, become a co-patient during Dr***’s
diagnostic reviewShe accompanied me to his office at his request and her
laboratory examinations were ordered entirely because of his desire to either
confirm or reject a possible cause of my own conditionAs it turns out, he did
prescribe medication for her but for a medical condition that had no bearing on
meOut of fairness, I did not include that amount and
pertinent documentation in my original claim
However, because of the above reasons, and out of fairness,
I expect Geo-Blue to pay for this portion of my claim
That nearly two months have passed without receiving
reimbursement for the now-undisputed part of my claim only serves to confirm my
suspicions that GeoBlue is apparently not in the business of settling claims to
the satisfaction of its customersWe all make mistakes, so it is
understandable that perhaps someone incorrectly read the date on Dr***’s
handwritten receiptBut when I first contacted GeoBlue by telephone, I was told
that the entire claim had been rejected because, and I quote, “it fell outside
of the policy period.” And this, when even the printed pharmaceutical receipts
clearly read Diciembre 2015? And also this, even in possession of all of my
contact information, that no one at GeoBlue thought to even reach out to me about
this?
I, of course, am not in possession of GeoBlue case files
other than my own, nor am I familiar with other similar cases that you, Ms
S***, have worked on in your capacity at the Revdex.com
However, I am very dissatisfied with GeoBlue’s actions and response to this
matter, and am hesitant, but will contact the Pennsylvania Insurance Department
should it become necessary
I want my money back
Sincerely, *** *** ** ***
PS Please allow me to make clear that my endorsement of any settlement check received or to be received, for the purpose of negotiating such check or checks, does not in any way constitute an agreement, implicit or otherwise, that these values represent payment in full or satisfaction in the above-referenced claim

On 10/12/18 I went for an optical appointment at ***. I had an eye exam which was $91 and I bought eye wear up to the value of $444.99. On my health insurance plan I am allowed up to $500 on eye wear. On the day of my appointment I paid for everything myself and received receipts for everything I had paid for. On that same day I sent my receipts to Geo-blue for my refund to be processed. We are now on January 4th and I have to say that I am absolutely disgusted at how I have been treated. I have called now over 10 times between October and December to get this issue resolved. I received my check for my eye test of $91 but have yet to receive my $444.99 check. I last called them again on 12/17/18 and was told by a senior team leader that my check would be in the next post. I have come back from my vacation and I still don't have it. On top of the ten calls I have made, and the complaint I have made to them I have had to email and re submit all my receipts countless times. This is very stressful and to be continuously told this is being dealt with and it is in hand is an absolute lie. I have email evidence of all my correspondence - this is an absolute disgrace. At one point one of the staff members tried to say they had the wrong zip code for my address, which is totally untrue as they send me invoices for other treatment I have every month. What will it take exactly for my issue to be resolved?????

GeoBlue Response • Jan 07, 2019

An outbound call was made to the member/complainant today 1/7/19. Claim finalized 12/24/18 and payment is currently outstanding under check ***. Awaiting call back from member.

Customer Response • Jan 09, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

Hi good afternoonI wanted to let you know, that I have finally received my cheque from Geo Blue after much stress it is now here so my issue is resolved.I wanted to take this opportunity to thank you for all your help and assistance with this.Kind regards*** Sent from my ***

Regards

I was in *** last summer as part of my education w the ***. The college had purchased health insurance for our stay in *** w *** While in *** I had an accident rock climbing which required emergency surgery. The Hospital asked for 2000 euros as a deposit before I left the Hospital. I first contacted *** on July 5th and send documentation about the different bills. I was very clear during more than one of many lengthy phone calls that I had pain the 2000 euros.I was afraid that *** would pay the whole amount of my stay which is exactly what they did. I had send a receipt from the Hospital, a copy of my credit card that showed that I had paid. This accident happened 7 months ago!!!! *** now tells me that they have nothing more to do with this case and they wish me good luck trying to get my money back. The staff at the hospital doesn't speak English.The first time I called *** I was told that they specializes w dealing with other countries and they had interpreters and all would be taken care of.Can someone please help me???Thank you

GeoBlue Response • Jan 15, 2019

Please consider this email confirmation that this complaint has been received. We have reached out to the hospital and spoken with one of our contacts, who advised us that she is reviewing the situation. No update to provide at this time.

GeoBlue Response • Jan 16, 2019

We confirmed with the facility today, 1/15/19, that they are in the process of reimbursing the member. They have all the payment information necessary to complete the transaction. We will be following up with the facility at the end of this week (1/18/19) to confirm the transaction has been completed. Joe D | Director, Customer Service*** |

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