Geoff & Drew's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There has been no offer to refund the credit cardAs stated when asked I was not informed of other uses for the credit cardRequiring a group to ask for a cake during their own event is a scam that is why table service exists at the restaurantI never received a product and was charged for itAs a matter of fact I sent the initial form without filling out the dessert portion and was asked to send it backNo where does it indicate that order dessert is optional as it seems it is part of the reservation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern, Unfortunately we will not be able to honor a refund since everything is clearly stated in the brunch packet that each guest receives when making a brunch reservationThe following is copied directly from the brunch packet that every guest receives "If you are looking to order cake or cupcakes from us, we will pre-charge the cake to the credit card on filePlease ask your server for your order when you are ready for itRefunds will not be honored unless we do not have the items you ordered." I also attached a PDF file which goes out with every reservation that is madeThank you -- GRACE T [redacted] Business Manager Pranna Restaurant | Bar | Lounge [redacted] Tel: ###-###-#### / Fax: ###-###-#### [redacted]

To Whom It May Concern,
Unfortunately we will not be able to honor a refund since
everything is clearly stated in the brunch packet that each guest receives when
making a brunch reservationThe following is copied directly from the brunch
packet that every guest receives.
"If you are looking to order cake or cupcakes from us,
we will pre-charge the cake to the credit card on filePlease ask your server
for your order when you are ready for itRefunds will not be honored unless we
do not have the items you ordered."
I also attached a PDF file which goes out with every
reservation that is madeThank you.
--
GRACE T***
Business Manager
Pranna Restaurant | Bar | Lounge
** *** *** ***
Tel: ###-###-#### / Fax: ###-###-####
***

Whenever a customer makes a brunch reservation they receive a brunch packet that includes three separate credit card authorization forms1)The authorization form that is used to hold the reservation and is only charged when or more guests do not show up2)Bottle service authorization that is used
to reserve bottles3)Cake and/or cupcake order form.In that packet it also clearly states on the first page "If you are looking to order cake or cupcakes from us, we will pre-charge the cake to the credit card on filePlease ask your server for your order when you are ready for itRefunds will not be honored unless we do not have the items you ordered."She is correct as far as us saying the card will only be charged in case someone did not show up but she was asking us that question when she was completing form #not when she ordered the cake which was after the fact. Also we checked our pastry orders for the week and the cake was madeWe checked the cooler where all cakes are stored and it was not there on Monday which means the cake was served

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] There has been no offer to refund the credit cardAs stated when asked I was not informed of other uses for the credit cardRequiring a group to ask for a cake during their own event is a scam that is why table service exists at the restaurantI never received a product and was charged for itAs a matter of fact I sent the initial form without filling out the dessert portion and was asked to send it backNo where does it indicate that order dessert is optional as it seems it is part of the reservation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***