Unfortunately we will not be able to honor a refund since
everything is clearly stated in the brunch packet that each guest receives when
making a brunch reservation. The following is copied directly from the brunch
packet that every guest receives.
"If you are looking to order cake or cupcakes from us,
we will pre-charge the cake to the credit card on file. Please ask your server
for your order when you are ready for it. Refunds will not be honored unless we
do not have the items you ordered."
I also attached a PDF file which goes out with every
reservation that is made. Thank you.
--
GRACE T[redacted]
Business Manager
Pranna Restaurant | Bar | Lounge
[redacted]
Tel: ###-###-#### / Fax: ###-###-####
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] There has been no offer to refund the credit card. As stated when asked I was not informed of other uses for the credit card. Requiring a group to ask for a cake during their own event is a scam that is why table service exists at the restaurant. I never received a product and was charged for it. As a matter of fact I sent the initial form without filling out the dessert portion and was asked to send it back. No where does it indicate that order dessert is optional as it seems it is part of the reservation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom It May Concern,
Unfortunately we will not be able to honor a refund since
everything is clearly stated in the brunch packet that each guest receives when
making a brunch reservation. The following is copied directly from the brunch
packet that every guest receives.
"If you are looking to order cake or cupcakes from us,
we will pre-charge the cake to the credit card on file. Please ask your server
for your order when you are ready for it. Refunds will not be honored unless we
do not have the items you ordered."
I also attached a PDF file which goes out with every
reservation that is made. Thank you.
--
GRACE T[redacted]
Business Manager
Pranna Restaurant | Bar | Lounge
[redacted]
Tel: ###-###-#### / Fax: ###-###-####
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] There has been no offer to refund the credit card. As stated when asked I was not informed of other uses for the credit card. Requiring a group to ask for a cake during their own event is a scam that is why table service exists at the restaurant. I never received a product and was charged for it. As a matter of fact I sent the initial form without filling out the dessert portion and was asked to send it back. No where does it indicate that order dessert is optional as it seems it is part of the reservation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]