Mr***,Our claims department will be contacting you to resolve the issue to your satisfaction by providing you a replacement We apologize the inconvenience you experienced, but our goal is your satisfaction and we are making an exception in your case to resolve the issue to your
satisfaction.Thank you We will be reaching out to you shortly for a resolution
***,You were sent an email of your claim denial which may have ended up in your spam folder We apologize for any inconvenience caused We suggest you log into your account and request a cancellation of your policy for a refund
","sans-serif">This claim was not eligible for coverageThe coverage bought was for a
gray market item from a selling retailer overseas with no manufacturer
warrantyThe terms and conditions stipulate that the product must
manufacturer’s warranty to be eligible for coverage The terms & conditions clearly state that the Extended warranty purchased for an item must come with a manufacturer's warranty A copy of the terms and conditions are available for you within your account
WHAT IS NOT COVERED:
a) ANY EQUIPMENT LOCATED
OUTSIDE THE UNITED STATES OF AMERICA
b) EQUIPMENT SOLD WITHOUT A MANUFACTURER’S
WARRANTY, unless an “out of warranty plan was purchased OR SOLD “AS IS;”
We referred the customer back to *** the manufacturer because the customer stated she washed the phone in water several times as the phone is suppose to be waterproof If the manufacturer, according to customer, offers such warranty then we have to refer the customer for such mfgdefect to
the manufacturer.The customer also submitted a cancellation request in her account, we will proceed with cancel her policy to issue a refund as per the terms & conditions We do apologize for any inconvenience to the customer this may have caused, but we have to refer customer to the manufacturer when the customer washes the phone in water several times knowingly as per her understanding of its durability in water
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thanks
We are sorry to hear that your claim was not approved by the claims administrator Please log into your account and submit a policy cancellation request and a refund in full be processed to you Although the refund is to be pro-rated, we will make an exception and issue full refund
Thank You!
Hi ***,Please contact our claims department to provide details of your claim and denial by sending us an email at [email protected] and we will assist you with your claim by escalating your claim and for additional review to make sure it is approved or denied as per the terms &
conditions. Thank You!
We will issue a full refund as indicated previously
Mr***,Our claims department will be contacting you to resolve the issue to your satisfaction by providing you a replacement We apologize the inconvenience you experienced, but our goal is your satisfaction and we are making an exception in your case to resolve the issue to your
satisfaction.Thank you We will be reaching out to you shortly for a resolution
***,You were sent an email of your claim denial which may have ended up in your spam folder We apologize for any inconvenience caused We suggest you log into your account and request a cancellation of your policy for a refund
","sans-serif">This claim was not eligible for coverageThe coverage bought was for a
gray market item from a selling retailer overseas with no manufacturer
warrantyThe terms and conditions stipulate that the product must
manufacturer’s warranty to be eligible for coverage The terms & conditions clearly state that the Extended warranty purchased for an item must come with a manufacturer's warranty A copy of the terms and conditions are available for you within your account
WHAT IS NOT COVERED:
a) ANY EQUIPMENT LOCATED
OUTSIDE THE UNITED STATES OF AMERICA
b) EQUIPMENT SOLD WITHOUT A MANUFACTURER’S
WARRANTY, unless an “out of warranty plan was purchased OR SOLD “AS IS;”
We referred the customer back to *** the manufacturer because the customer stated she washed the phone in water several times as the phone is suppose to be waterproof If the manufacturer, according to customer, offers such warranty then we have to refer the customer for such mfgdefect to
the manufacturer.The customer also submitted a cancellation request in her account, we will proceed with cancel her policy to issue a refund as per the terms & conditions We do apologize for any inconvenience to the customer this may have caused, but we have to refer customer to the manufacturer when the customer washes the phone in water several times knowingly as per her understanding of its durability in water
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thanks
We are sorry to hear that your claim was not approved by the claims administrator Please log into your account and submit a policy cancellation request and a refund in full be processed to you Although the refund is to be pro-rated, we will make an exception and issue full refund
Thank You!
Hi ***,Please contact our claims department to provide details of your claim and denial by sending us an email at [email protected] and we will assist you with your claim by escalating your claim and for additional review to make sure it is approved or denied as per the terms &
conditions. Thank You!