Apparently there was some miscommunication between customer and repair depot. The part could not be procured to repair the TV and therefore the customer was offered a cash settlement for repair of TV and customer claim was fulfilled.
Hi [redacted],Please contact our claims department to provide details of your claim and denial by sending us an email at [email protected] and we will assist you with your claim by escalating your claim and for additional review to make sure it is approved or denied as per the terms &...
Mr. [redacted] The phone you filed a complaint for was an [redacted]. As you may or may not be aware the defect is related to the [redacted] touch disease based on the issue described in the video you provided. If you are not aware, you can [redacted] touch desease and you will...
notice that there's a manufacturer defects with the [redacted]. Our goal is your satisfaction. You notified us of the issue yesterday evening and you will be contacted today by our customer service representative to resolve your issue to your satisfaction. You can be rest assured that you will receive another replacement hopefully that will not have the issue repeating.Thank You for your understanding!
The TV is too old and beyond economic repair if the cost of the repair exceeds the current value of a device that is over 4.5 years old. We understand your concern, but one thing you are failing to factor in is the fact that you used the TV for 4.5 years and you feel that the depreciation of 4.5 years of use should not be factored in the settlement offer when that's a standard practice with service contracts in the industry.
We followed up with the claims administrator in regards to the status of your claim. You have a check in the amount of $329 for purchase of laptop being sent to you as the laptop was beyond repair. If you have any questions or need assistance to clarify the issue, please contact...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have not been using after market chargers. I will provide the information when I get home and can take a photo.This is all an excuse for sending bad replacement devices, that were probably sent in for repair by someone else. The first three devices were all the same IMEI, and they did not accept it was non functional until I sent a video of the problem. Apparently their inspection / device review does not detect all problems.At this point, If I was refunded just the cost of the warranty and deductible I would just take the loss and buy another phone.
Regards,
We are sorry to hear that your claim was not approved by the claims administrator. Please log into your account and submit a policy cancellation request and a refund in full be processed to you. Although the refund is to be pro-rated, we will make an exception and issue full refund....
[redacted] We do allow customers to do local repair at our discretion. Otherwise we will do a 5 day repair with postage paid by us. The claims administrator for reasons did not authorize local repair. We are happy to process your claim and we did make an exemption for you to...
have it repaired locally for reasons you stated with a $75 deductible. If both options are unacceptable to you, we are happy to cancel your plan issue a full refund of your plan.Please let us know how you wish to proceed. If you would have chosen the 5 day option after you filed the claim you would have had your phone repaired and back. We are willing to fully stand behind our commitment to have your phone repaired and have given you 2 options. Thank you and we appreciate your cooperation for a resolution and respect your concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I would like a full refund of 99$ to resolve this issue. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I placed a claim for a Iphone 9/2016. Since that time, the company sent me 4 new phones, none of which worked for more than a few weeks. The first three times, they sent me the same phone without fixing the problem I complained about. (screen issues). Finally I brought the phone to [redacted], who said it cannot be repaired. Securranty then sent me another Iphone 6. After 3 weeks, with normal use, and no physical damage, the phone stopped working. It does not turn on or take a charge. Again I went to [redacted] and they want to replace it for 299.00 plus tax. that is 4 phones in 4 months, all not working.I would like to be reimbursed for the phone to be repaired at a Local [redacted] store which was quoted to me as 299.99 plus tax. Their replacement phones clearly do not work, and waiting for a 5th replacement does not seem reasonable.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thanks.
Mr. [redacted],You purchased 2 plans though us back in 2012. On one of them you filed a claim in 2013 and your claim was processed for repair and you received a reimbursement of $176.75. Back in 2012 we were an agent reselling protection plans and the company whose protection we sold to you...
went out of business. We therefore took it upon ourselves to cancel policies and issue reimbursement. Your policy was cancelled and you have been issued s a prorated refund for the time your policy was active. You purchased a 5 year policy in 2012 that was set to expire in 2017. This policy was cancelled and you were issued a pro-rata refund in 2015 via [redacted] and since you contacted us and claimed you didn't receive the refund in 2015 when policy was cancelled, we verified and re-issue the reimbursement to you immediately upon you reaching out to us.We apologize any inconvenience this may have caused you, but our intent and actions clearly stand in contradiction to your claim. However, please contact our customer service and we will be happy to issue you a $100 dining gift card for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11789498, and have determined that this proposed action would not resolve my complaint.
Then I request another replacement if I cannot get it fixed at a local store.This phone is non functional, and is within the 30 days of the replacement warranty
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The tv is not to old to be repaired. The repair person in the area is no longer available. It can be repaired and repairing it would be acceptable. There is no reason to have insurance if they are just going to refund you the purchase amount of the insurance. I requested to speak with a supervisor but this did not happen. I also do not know how they figured a 72 inch 1080 tv would only be valued at $130.00
Regards,
[redacted]You currently have 2 active policies with Securranty. The policy that you filed a claim on is a monthly policy with a premium of $5.99/month. The monthly policies have always come with a deductible. You have another pre-pay policy where you pre-paid for 2 years of...
coverage for, which does not have a deductible. We did have a promotion on 2 year prepaid policies last year that came with a zero deductible. In reviewing your account history, you had 3 other policies that you purchased back in 2012 that have expired, that came with a deductible. We hope this clarifies any confusion and resolves the matter. If you still have questions, please do not hesitate to contact our [redacted] with your contact information and the subject and they will call you to explain the details of your policy to eliminate any confusion.Thank you for your business and being a customer.
The customer is in contact with our service agents and we have asked the customer provide proof/pictures of charger/power supply used to charge so we can determine if the issue is a result of customer using an after market charger/power supply. Upon receiving we will determine if the failure is due to the customer using an after market charger. We have a software that verifies every single functionality of the device during QA process and the phone had no issue what so ever when it left our facility.Between the time customer received the replacement and today, the customer may have damaged the phone or exposed it to weather conditions where it may have been damaged. We have done our best to resolve and we regretfully do not see resolving this issue to customers satisfaction, unfortunately in this case with all the attempts we have made.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I contacted securranty today at 2:59 CST and asked for the dining card to be sent to me. I was told "accounting will be notified" and I provided my address. I will contact the Revdex.com if the card hasn't arrived in 7 days. Thanks again for your prompt assistance in this matter. [redacted]
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Apparently there was some miscommunication between customer and repair depot. The part could not be procured to repair the TV and therefore the customer was offered a cash settlement for repair of TV and customer claim was fulfilled.
Hi [redacted],Please contact our claims department to provide details of your claim and denial by sending us an email at [email protected] and we will assist you with your claim by escalating your claim and for additional review to make sure it is approved or denied as per the terms &...
conditions. Thank You!
Mr. [redacted] The phone you filed a complaint for was an [redacted]. As you may or may not be aware the defect is related to the [redacted] touch disease based on the issue described in the video you provided. If you are not aware, you can [redacted] touch desease and you will...
notice that there's a manufacturer defects with the [redacted]. Our goal is your satisfaction. You notified us of the issue yesterday evening and you will be contacted today by our customer service representative to resolve your issue to your satisfaction. You can be rest assured that you will receive another replacement hopefully that will not have the issue repeating.Thank You for your understanding!
The TV is too old and beyond economic repair if the cost of the repair exceeds the current value of a device that is over 4.5 years old. We understand your concern, but one thing you are failing to factor in is the fact that you used the TV for 4.5 years and you feel that the depreciation of 4.5 years of use should not be factored in the settlement offer when that's a standard practice with service contracts in the industry.
We followed up with the claims administrator in regards to the status of your claim. You have a check in the amount of $329 for purchase of laptop being sent to you as the laptop was beyond repair. If you have any questions or need assistance to clarify the issue, please contact...
[email protected] for assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I have not been using after market chargers. I will provide the information when I get home and can take a photo.This is all an excuse for sending bad replacement devices, that were probably sent in for repair by someone else. The first three devices were all the same IMEI, and they did not accept it was non functional until I sent a video of the problem. Apparently their inspection / device review does not detect all problems.At this point, If I was refunded just the cost of the warranty and deductible I would just take the loss and buy another phone.
Regards,
We are sorry to hear that your claim was not approved by the claims administrator. Please log into your account and submit a policy cancellation request and a refund in full be processed to you. Although the refund is to be pro-rated, we will make an exception and issue full refund....
Thank You!
[redacted] We do allow customers to do local repair at our discretion. Otherwise we will do a 5 day repair with postage paid by us. The claims administrator for reasons did not authorize local repair. We are happy to process your claim and we did make an exemption for you to...
have it repaired locally for reasons you stated with a $75 deductible. If both options are unacceptable to you, we are happy to cancel your plan issue a full refund of your plan.Please let us know how you wish to proceed. If you would have chosen the 5 day option after you filed the claim you would have had your phone repaired and back. We are willing to fully stand behind our commitment to have your phone repaired and have given you 2 options. Thank you and we appreciate your cooperation for a resolution and respect your concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I would like a full refund of 99$ to resolve this issue. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I placed a claim for a Iphone 9/2016. Since that time, the company sent me 4 new phones, none of which worked for more than a few weeks. The first three times, they sent me the same phone without fixing the problem I complained about. (screen issues). Finally I brought the phone to [redacted], who said it cannot be repaired. Securranty then sent me another Iphone 6. After 3 weeks, with normal use, and no physical damage, the phone stopped working. It does not turn on or take a charge. Again I went to [redacted] and they want to replace it for 299.00 plus tax. that is 4 phones in 4 months, all not working.I would like to be reimbursed for the phone to be repaired at a Local [redacted] store which was quoted to me as 299.99 plus tax. Their replacement phones clearly do not work, and waiting for a 5th replacement does not seem reasonable.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Thanks.
Mr. [redacted],You purchased 2 plans though us back in 2012. On one of them you filed a claim in 2013 and your claim was processed for repair and you received a reimbursement of $176.75. Back in 2012 we were an agent reselling protection plans and the company whose protection we sold to you...
went out of business. We therefore took it upon ourselves to cancel policies and issue reimbursement. Your policy was cancelled and you have been issued s a prorated refund for the time your policy was active. You purchased a 5 year policy in 2012 that was set to expire in 2017. This policy was cancelled and you were issued a pro-rata refund in 2015 via [redacted] and since you contacted us and claimed you didn't receive the refund in 2015 when policy was cancelled, we verified and re-issue the reimbursement to you immediately upon you reaching out to us.We apologize any inconvenience this may have caused you, but our intent and actions clearly stand in contradiction to your claim. However, please contact our customer service and we will be happy to issue you a $100 dining gift card for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11789498, and have determined that this proposed action would not resolve my complaint.
Then I request another replacement if I cannot get it fixed at a local store.This phone is non functional, and is within the 30 days of the replacement warranty
Regards,
We will issue a full refund as indicated previously
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
The tv is not to old to be repaired. The repair person in the area is no longer available. It can be repaired and repairing it would be acceptable. There is no reason to have insurance if they are just going to refund you the purchase amount of the insurance. I requested to speak with a supervisor but this did not happen. I also do not know how they figured a 72 inch 1080 tv would only be valued at $130.00
Regards,
[redacted]You currently have 2 active policies with Securranty. The policy that you filed a claim on is a monthly policy with a premium of $5.99/month. The monthly policies have always come with a deductible. You have another pre-pay policy where you pre-paid for 2 years of...
coverage for, which does not have a deductible. We did have a promotion on 2 year prepaid policies last year that came with a zero deductible. In reviewing your account history, you had 3 other policies that you purchased back in 2012 that have expired, that came with a deductible. We hope this clarifies any confusion and resolves the matter. If you still have questions, please do not hesitate to contact our [redacted] with your contact information and the subject and they will call you to explain the details of your policy to eliminate any confusion.Thank you for your business and being a customer.
The customer is in contact with our service agents and we have asked the customer provide proof/pictures of charger/power supply used to charge so we can determine if the issue is a result of customer using an after market charger/power supply. Upon receiving we will determine if the failure is due to the customer using an after market charger. We have a software that verifies every single functionality of the device during QA process and the phone had no issue what so ever when it left our facility.Between the time customer received the replacement and today, the customer may have damaged the phone or exposed it to weather conditions where it may have been damaged. We have done our best to resolve and we regretfully do not see resolving this issue to customers satisfaction, unfortunately in this case with all the attempts we have made.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I contacted securranty today at 2:59 CST and asked for the dining card to be sent to me. I was told "accounting will be notified" and I provided my address. I will contact the Revdex.com if the card hasn't arrived in 7 days. Thanks again for your prompt assistance in this matter. [redacted]
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.