Please be advised that the matter, with Reference to: [redacted] has been resolved to the satisfaction of the customerThe product that was purchased by the customer was an R&D product.The delivery date that we quoted was weeks.Unfortunately, due to the complexity of the product it required more time than the customer was willing to wait.Even though the product was ready to be shipped, the customer insisted on a Refund.It’s is NOT our standard policy to make returns as all the products that we manufacture a Custom Special, design to the unique specifications of THAT customer and has very little, if NO value, to anyone other customer.Therefore, NO Refunds are madeHowever, in this particular case, because I was ill and out of the office, for some time, a full Refund was granted and made to the customer, on November 4th, 2017, by [redacted] *** on our behalfTherefore this matter is settledBest Regards, Joe M***PresidentFerrisphere, Inc
Please be advised that the matter, with Reference to: [redacted] has been resolved to the satisfaction of the customerThe product that was purchased by the customer was an R&D product.The delivery date that we quoted was weeks.Unfortunately, due to the complexity of the product it required more time than the customer was willing to wait.Even though the product was ready to be shipped, the customer insisted on a Refund.It’s is NOT our standard policy to make returns as all the products that we manufacture a Custom Special, design to the unique specifications of THAT customer and has very little, if NO value, to anyone other customer.Therefore, NO Refunds are madeHowever, in this particular case, because I was ill and out of the office, for some time, a full Refund was granted and made to the customer, on November 4th, 2017, by [redacted] *** on our behalfTherefore this matter is settledBest Regards, Joe M***PresidentFerrisphere, Inc