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George A. Shelburne, Attorney At Law - CPA

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George A. Shelburne, Attorney At Law - CPA Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
I asked for contact from the business, not the business explaining to the Revdex.com in numbered excuses to my complaints
*** ***

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Clarksville Spine and Rehabilitation Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] ...

Staff Member: [redacted] Response: We would like to respond to the above captioned complaint. The patient, [redacted], had made arrangements to pay for a series of treatments thru automatic deduction. The payment that has been sent for [redacted] was the last payment due for these services. The payment was due to be deducted on 11/14/2014 and was declined. The patient's last date of service was 11/21/2013, and we had not yet received the reports from [redacted] that would have shown the payment as declined. As is our office policy, when we receive notification that a payment has been declined, we attempted to contact the patient by phone, leaving messages with no response. We also sent out statements with no response. We mailed the first letter asking the patient to contact us to avoid [redacted] on 03/05/2014, with no response. The final collection letter giving the patient 10 days to respond before [redacted] was mailed on 4/15/2014, and was returned with "No Way To Contact" handwritten on the envelope on 5/7/2014. After five months of attempting to contact the Ms. [redacted], the account was turned over to [redacted]. Once an item is turned over to the collection agency, it is our policy, as with most medical practices, to refer any discussion of the balance to the collection service. This is what was recommended to the patient. To address specific complaints made by Ms. [redacted]: 1. Ms. [redacted] was not notified of the outstanding balance at the time of her last appointment. We were unaware of the status of the payment at that time. Even though the payment was set to come out on 11/14/2014, [redacted] will make 2 attempts to collect before changing the status from "Pending" to "declined", and we receive our reports weekly. 2. [redacted] refused to talk with her. Ms. [redacted] was referred to contact [redacted] and as [redacted] could not give any other information, [redacted] asked that we direct the patient to the collection agency. 3. Ms. [redacted] was not contacted by telephone or mail. We made several attempts and were unable to re[redacted] Ms. [redacted] by telephone. Statements and letters either received no response or were returned. Per Ms. [redacted]’s statement in her complaint, she has changed her address numerous times. 4. We refused to give her any information about the account. Ms. [redacted] was very upset. When we tried to explain to her the status of her account, she be[redacted]e even more upset and had a hard time with the explanations that were given to her. We did tell her that we tried to contact her several times, and received no response from either telephone message left, and that mail was returned. We make every effort to be accessible to our patients and to contact our patients when and if problems arise. We will attempt in-house resolutions before sending to [redacted], and send patients to [redacted] reluctantly. We contacted [redacted], and Ms. [redacted] has since contacted them and settled the account. If you have any questions, please contact us. Sent on: 10/20/2015 11:37:39 AM

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