Initial Business Response / [redacted] (1000, 5, 2016/08/08) */ We have been notifying our clients for over years that conventional landlines will be phased out by the telecom industry and this may impact alarm systemsClients have been advised that they need to investigate alternative communications, such as cellular communicatorsIn addition, clients have been advised that 2G cellular units will be obsolete by the cellular industry in the near future and those clients need to upgrade to 3G/4G units We have advised our clients that the failure would occur without notice based on whenever [redacted] decided to discontinue the service and recommend changing before that happens Mrs [redacted] took over service on May 14th on an owned system from a previous customer that had a 2G cell unit already on the systemMrs [redacted] was told on multiple occasions stating back to January that the reason her system was going in and out of service was due to the cell unit needing to be upgradedWe told her since she was in contract that the unit would be $with no monthly increase and that she could make paymentsWe did try to work with her and lowered the cost from $to $She had mentioned cancelling service in which she was informed that ending the contract would lead to an early termination fee of $She told us she did not know if she wanted to upgrade or to cancel her service and would let us know what she decides to do Her alarm system has not been disarmed but us in any way, is still active to the best of our knowledge, and she is still currently making paymentsWe are more than willing to work with Mrs [redacted] to settle any complaints she may have, but her contract does clearly state all terms and agreements as explained to her
Initial Business Response / [redacted] (1000, 11, 2015/07/01) */ George Alarm Company has a year contract with Penn Station please see the attached copy which is signed by Penn Station and approved by [redacted] , an officer, as required by the contractIf we had a year contract then how did I get a fully executed year contract? Our contracts are carbonless piece formsThe original white copy is signed by the subscriber and returned to our office for processing the yellow copy is left with the subscriberOnce the contact is returned it is reviewed by me and signed then it becomes valid as per the terms of the agreementPenn Station has an altered version of the copy of the contract and states that we agreed on the changeThat is not true, I made no such agreement and I am the one whom approves all contacts He contacted us to attempt to get out of the contract early and was told no since the term was yearsHe then tried to work with Michele Kasten to seek a change of opinion and the answer was again noWe offered to lower his rate a few dollars to match the bid from another company that he wanted to switch to and we did so and sent a revised invoice on June 1stIt is important to note we bill quarterly not monthlyThe rate was lowered as promised and the invoice was sentWhen Penn Station called claiming we did not lower his rate we again sent, via email this time, a copy of the invoice at the lower rate George Alarm holds to our position and shows an executed contract as our support Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Interesting how this company waited until the very last minute of their 2nd deadline to respond to our concernsThis is how it has been, dealing with them since April George Alarm is not speaking the truthMr [redacted] is being unethical We did not just get in touch with them to get out of the contract earlyWe were waiting for the years to end, since we were told from the beginning that this contract wasThe original monthly price was $39.95, and eventually went up to $41.15, and when that happened we told ourselves we would get in touch with them at the end of the yearsIt was our understanding and agreement from the beginning How can it be our fault that our copy was marked to years at the time of signing and their version still says Mr [redacted] may have seen just the contract stating year when it was reviewed by him before Mr [redacted] met with usBut again, MrBarger made the change to satisfy and us to sign the contract - yearIt appears he now doesn't remember doing thisWe understand how this could be possibleBut we ourselves did not alter the term of the contract from year to yearThat would be forgery and fraudThe company representative, MrBarger did that Now George Alarm should stay with the commitment that his representative made with us on his company's behalf Why would a customer like us make something like this up? If this had been an actual year contract in our knowledge, we would be happy to fulfill our obligationNot play games to get out of itBut in reality, it is notThis company is taking advantage of usDealing with a company like George Alarm makes us nervous for ourselves and other customers, and we hope that what goes around comes around to their business This is not right and not fairWe are requesting the Revdex.com assist us with this genuine and honest case on our behalf and help usWe will also further escalate to the Attorney General's office to see if we can stop [redacted] Alarm from such unfair practices with his customersWe are willing to go this extra mile for justicePeriod! And as mentioned before, Mr [redacted] tried to lure us into staying with his company by stating he would drop his price to $per month and will send in writing via email, which we never received This company needs to be further researched to see how many other cases they may exist that they are taking advantage ofThank you
Initial Business Response / [redacted] (1000, 5, 2016/08/08) */ We have been notifying our clients for over years that conventional landlines will be phased out by the telecom industry and this may impact alarm systemsClients have been advised that they need to investigate alternative communications, such as cellular communicatorsIn addition, clients have been advised that 2G cellular units will be obsolete by the cellular industry in the near future and those clients need to upgrade to 3G/4G units We have advised our clients that the failure would occur without notice based on whenever [redacted] decided to discontinue the service and recommend changing before that happens Mrs [redacted] took over service on May 14th on an owned system from a previous customer that had a 2G cell unit already on the systemMrs [redacted] was told on multiple occasions stating back to January that the reason her system was going in and out of service was due to the cell unit needing to be upgradedWe told her since she was in contract that the unit would be $with no monthly increase and that she could make paymentsWe did try to work with her and lowered the cost from $to $She had mentioned cancelling service in which she was informed that ending the contract would lead to an early termination fee of $She told us she did not know if she wanted to upgrade or to cancel her service and would let us know what she decides to do Her alarm system has not been disarmed but us in any way, is still active to the best of our knowledge, and she is still currently making paymentsWe are more than willing to work with Mrs [redacted] to settle any complaints she may have, but her contract does clearly state all terms and agreements as explained to her
Initial Business Response / [redacted] (1000, 11, 2015/07/01) */ George Alarm Company has a year contract with Penn Station please see the attached copy which is signed by Penn Station and approved by [redacted] , an officer, as required by the contractIf we had a year contract then how did I get a fully executed year contract? Our contracts are carbonless piece formsThe original white copy is signed by the subscriber and returned to our office for processing the yellow copy is left with the subscriberOnce the contact is returned it is reviewed by me and signed then it becomes valid as per the terms of the agreementPenn Station has an altered version of the copy of the contract and states that we agreed on the changeThat is not true, I made no such agreement and I am the one whom approves all contacts He contacted us to attempt to get out of the contract early and was told no since the term was yearsHe then tried to work with Michele Kasten to seek a change of opinion and the answer was again noWe offered to lower his rate a few dollars to match the bid from another company that he wanted to switch to and we did so and sent a revised invoice on June 1stIt is important to note we bill quarterly not monthlyThe rate was lowered as promised and the invoice was sentWhen Penn Station called claiming we did not lower his rate we again sent, via email this time, a copy of the invoice at the lower rate George Alarm holds to our position and shows an executed contract as our support Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Interesting how this company waited until the very last minute of their 2nd deadline to respond to our concernsThis is how it has been, dealing with them since April George Alarm is not speaking the truthMr [redacted] is being unethical We did not just get in touch with them to get out of the contract earlyWe were waiting for the years to end, since we were told from the beginning that this contract wasThe original monthly price was $39.95, and eventually went up to $41.15, and when that happened we told ourselves we would get in touch with them at the end of the yearsIt was our understanding and agreement from the beginning How can it be our fault that our copy was marked to years at the time of signing and their version still says Mr [redacted] may have seen just the contract stating year when it was reviewed by him before Mr [redacted] met with usBut again, MrBarger made the change to satisfy and us to sign the contract - yearIt appears he now doesn't remember doing thisWe understand how this could be possibleBut we ourselves did not alter the term of the contract from year to yearThat would be forgery and fraudThe company representative, MrBarger did that Now George Alarm should stay with the commitment that his representative made with us on his company's behalf Why would a customer like us make something like this up? If this had been an actual year contract in our knowledge, we would be happy to fulfill our obligationNot play games to get out of itBut in reality, it is notThis company is taking advantage of usDealing with a company like George Alarm makes us nervous for ourselves and other customers, and we hope that what goes around comes around to their business This is not right and not fairWe are requesting the Revdex.com assist us with this genuine and honest case on our behalf and help usWe will also further escalate to the Attorney General's office to see if we can stop [redacted] Alarm from such unfair practices with his customersWe are willing to go this extra mile for justicePeriod! And as mentioned before, Mr [redacted] tried to lure us into staying with his company by stating he would drop his price to $per month and will send in writing via email, which we never received This company needs to be further researched to see how many other cases they may exist that they are taking advantage ofThank you