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George Chiropractic Clinic

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George Chiropractic Clinic Reviews (1)

I am writing in reference to a complaint letter dated 3/29/and received 4/1/ I have some concerns regarding the complaints from *** *** Patient stated she did not receive a bill for years Statements are sent out monthly to all patients I have different
addresses for the patient that do not match the customer information provided at top of this complaint letter It is possible that she did not receive statements, but due to her not providing an updated address As far as her insurance never being billed, that is incorrect Insurance claims were sent in a timely manner and response was received from insurance companies Between 4/18/14-5/12/14, H*** *** *** was billed On 7/9/14, insurance stated she had no chiropractic coverage Patient returned for treatment 4/29/and presented us with a new insurance card, *** Between 4/29/and 12/11/patient received treatment and latest response from insurance was 12/23/ Once again, all billed and responses received in timely mannerAgain, monthly statements are being sent but to last updated address of *** *** *** *** *** ** ***On 12/2/15, *** *** received a one hour massage *** *** did incorrectly bill for this massage When entering claim for massage into the system a box appears asking for number of units A (1) is automatically in the box and manually has to be deleted to add either a (2) for half hour massage or a (4) for a one hour massage Due to her error, the one hour massage that *** *** *eceived was billed for a (41) unit instead of a (4) unit It was simply a mistake and was not done intentionally The insurance company has been notified to see what this office needs to due to compensate for this errorA new and corrected claim has been sent for *** to review *** was very understanding of the error and said they will be in contact to tell us the reimbursement amount for incorrectly billed massage.I regret that *** ***l feels that anyone in this office would disregard her feelings or intentionally commit insurance fraudIt was an honest mistake and is being corrected following appropriate guidelines given by *** Thank You,DrBradley George

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Address: 368 West Main Street, Ripley, West Virginia, United States, 25271

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