Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am disappointed that I had to escalate the issue to the Revdex.com in order to get a more timely resolution to the issue; thank you very much for your assistance
Sincerely,
*** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal regarding a *** dishwasher purchased from SearsMs*** purchased a heavily discounted *** dishwasher that we noted was purchased from Sears on February 25, for $The terms and conditions of the *** warranty call for repair, not replacementAs we stated in our initial correspondence, we stand behind the policy that was explained to Ms*** when she spoke with a member of our customer solutions department, we will provide her with a dollar for dollar store credit to be used to replace the dishwasher, she can continue with service or she can return the dishwasher for a full refundMs*** stated that the technician told her that if the repair is not successful she should ask for a replacementWhat the technician did not know is that the dishwasher was purchased as a clearance item, not a regularly priced item; therefore we reiterate that we will provide a dollar for dollar store credit if Ms*** chooses to exchange itWe would like to know what occurs when the *** technician is dispatched to her homeAs referenced in our initial correspondence, Ms*** can reach me at *** or via email at *** to advise of her decisionSince we have noted our response to Ms*** complaint, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
February 1, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding her dissatisfaction with
our customer service and non-receipt of her sears.com order It is unfortunate that we failed Mrs*** expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, our store manager contacted Mrs*** to discuss her concerns and confirmed that she received her order. At this time, we can only reiterate that we truly regret any inconvenience Mrs*** may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Mrs*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Kathleen H***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
August 26, Nita *** Revdex.com North Wabash Ave., Ste#*** Chicago, IL Re: #1***Sheri L***o Dear Ms***: We have completed the
investigation of Ms*** complaint regarding a recent transaction As clarification, the terms of this offer are listed on our site clearly and they note: “Get 10% More than the Cash Savings Back in a Gift Card When You Pay Regular Price Buy at regular price and receive a Sears Gift Card for 10% more than what your cash savings would be (e.g., if $off, you pay regprice but get a gift card for $550)To redeem this offer click the regular price option in Payment Options belowIf you are using a mobile device or if the Payment Options box doesn't display, please place your order through a desktop version of the site using a current, up to date web browser“ Under the pricing, it also says: “Learn about our regular price offer” and then: “Choose the price you want to pay: $xxx.xx Save $xx.xx today Pay this price & save on today's order $xxxx.xx & receive a gift card Pay this price & receive a Sears gift card for 10% more than you will save with the price aboveNot valid with discounts or couponsHow it works: Select this option & place your orderAfter your order is placed, email your salescheck #, first & last name, & telephone number to: *** Please allow up to days for processing.” As illustrated above, if any discounts or coupons were applied to an order, it would be disqualified from this promotion We apologize for any misunderstandingHer purchase had two promotions applied to itOne was for $off of Kenmore appliancesThe other was to save 5% off when a sears card was used as the method of paymentAccordingly, Ms*** purchase did not qualify for this promotion, which is why her request was denied That said, we are willing to provide her with an adjustment to her account equal to the difference she paid between the regular price and the sales price factoring in the aforementioned discountsThis means she would have paid $for the sales priceThe 5% percent discount would have been $off of that and then when you subtract the $coupon, she would have paid $plus percent sales tax ($128.10) which would make it $totalThe difference between these two transaction sis $and we are willing to provide Ms***o with a credit for that amount if she wishes to cancel the return that is currently scheduled for August 31, If not, the return will be completed and she will receive a refund for what she paidIn light of the aforementioned information, we respectfully ask that this matter be considered closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** Tammie.***@searshc.com
Initial Business Response /* (1000, 8, 2015/10/05) */
October 1,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Mr.*** complaint regarding
the pricing of his car battery
As clarification, the promotion Mr*** spoke of specifically noted that it was only valid for online purchasesWhile we realize he said there was some sort of issue and he could not place the order, his order was processed at the store and therefore, the purchase did not qualifyThat said, we can appreciate Mr.*** frustration and we are willing to provide him with a check for the difference between the regular price of $and the discounted price of $plus and additional $to make it $even as a courtesyThis check should arrive within 7-business daysIn light of the aforementioned information, we respectfully ask that this matter be considered closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
(XXX) XXX-XXXX
***@searshc.com
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
December 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his toolbox
We would like to sincerely apologize to Mr*** for this issueThere is a process in place to handle such instances expediently and with little inconvenience to the consumerSadly, it seems that process was not followed in this case we want to assure him that we will look into the matter furtherThat said, we have spoken with the manufacturer and a key has been sent to Mr*** home addressAs a conciliatory gesture, we have also added $worth of Shop Your Way Rewards (SYWR) points to his accountThese points are valid for one year from today’s dateIn light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Complaint: ***
I am rejecting this response because: the Sears corporation is not being honest about the ongoing issues with this manufacturer defect in this model dishwasher and similar models with the hose over the control board.I do not believe or trust their service techniciansI had a four month long issue with my gas stove purchased at the same time due to their incompetenceI hired an independent technician who has been out to service the machine twiceThis is also why I did not purchase extended warrantyI have never in my entire life dealt with such incompetence as I did with my stove issueIt is obvious Sears is no longer a company that has quality products or dependable serviceCase in point they have their own department to handle Revdex.com complaintsThe internet reviews are too numerous to countI request this complaint go on recordI believe that putting more money into this lemon of a dishwasher is unwiseI plan to replace it not repair itDon't forget all he needed parts are on bavkorderand it is unclear when they will be available againNow I'm washing my dishes by hand and have been for weeksIt's a sad situation when I dreamed of a kitchen with new stainless steel appliances for years and get Kenmore brand which I thought was top quality and much to my dismay I find they are inferior products and I would have need better off with my old appliances.
Sincerely,
*** ***
I purchased a ring 07/02/that said it was 10k white gold and a1/karat diamond plus warranty totaling$ 1006.24, My finger turned green, Ive been told that the numbers in the ring clarify the ring is silver not gold, its tarnishing flaking, the store says its over days so sorry, It took this
long to turn my finger green, or I would've returned it earlier
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Lynn G***
January 25,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #*** * *** * ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the problem she encountered when she attempted to return
a television
Upon receipt of Ms*** complaint we reached out to *** ***, Store Manager for Store *** to assist with her concernsAs a one-time courtesy, Mr*** contacted Ms*** and offered to return the television with a 15% restocking fee and she would be issued store credit; she accepted the offerWith that being said, since we have provided Ms*** with her requested resolution, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Reta H*** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Auto CenterJoseph Torres, Assistant Manager of the St
Petersburg Sears Auto Center, provided the following response: When Mr***’s vehicle was in the Auto Center, we used 5w-synthetic oil as called for by Nissan, the manufacture of the vehicleThe incorrect oil was not added into the engine of the vehicleThe plastic clips that hold down the battery were missing when the vehicle was presented at the Auto CenterWe did order a lug nut to replace the missing one; it was new and did not match the other lug nuts that are close to years oldIf Mr*** has any questions or concerns, I ask that he call me at 727-341-In closing we did not put the incorrect oil into Mr***’s vehicle, we ordered the plastic battery clips and replaced the chrome lug nutWe look forward to speaking with Mr***That said we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam Churchin Regulatory Claims Specialist Sears Holdings Corporation [email protected]
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Contact Name and Title: MELISSA ***
October 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Hank *** - #
Dear Ms***:
We have completed our investigation Mr***'s complaint regarding his dissatisfaction with
Sears Home Services
First, we would like to apologize to Ms*** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***'s concerns to the District Service Manager and Routing Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Mr***'s complaint, so that future problems can be avertedOn October 20, 2015, the technician returned to Mr***'s home to install a new control board and reconnect the condenser fan wiresOnce the repair was completed, the refrigerator was tested and found to be operating properlyAgain, we sincerely regret any inconvenience Mr*** may have experienced due to the delay in repairing his refrigeratorWith that said, since we have completed the repair to Mr***' refrigerator, albeit later than expected, and documented his concerns with the repair process, we *** to have this matter closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a call from the executive officeThe issue was 100% resolved well above what I had expectedThank you for your support
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her refrigeratorSears Home Services
records indicate that a new filter head assembly was installed into Ms*** refrigerator on October 10, Once the new filter head was installed the unit was tested and was found to be operating as designedThe unit was also found to be leak freeWe value Ms*** patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms*** that her concerns have been forwarded to management for review, so future problems of this nature can be averted. We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms*** will allow us another opportunity in the future to provide her with the type of customer service that Sears has built our reputation upon, but we would understand if this is not possibleSince we have noted the completion of repairs, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Complaint* ***
I am rejecting this response because: To date I have not received ANY response directly from Sears.com or the multiple chats/phone calls/feedback requests. I received ONLY an email that the washer had finally arrived, NO message indicating that the dryer was present. Thankfully upon arriving on December 16th to pick up the washer I had a truck large enough to pick up both. On top of this even prior to December 9th I received multiple emails asking me to rate and review items that I had yet to receive and TWO separate calls asking me to extend a warranty on items I had still not received. I find it appalling that ONLY did you find time to respond days after my items were picked up with no one ever over the course of my hours plus trying to get an answer having any clue where my items were
Sincerely,
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** # *** Dear Ms***: We have completed the investigation of Ms***’s complaint charges incurred when she had repairs to her refrigerator compelledWe have
submitted a refund request to our accounting center requesting that Ms*** be refunded in full for the repairs to her refrigeratorTypically a credit to a credit card will post to the account within 5-days of the request In the event Ms*** has any additional concerns, I ask that she contact me directly at ***.***@searshc.com We apologize to Ms*** for the inconvenience noted in her complaint and ask that this complaint be closed pending further contactWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am disappointed that I had to escalate the issue to the Revdex.com in order to get a more timely resolution to the issue; thank you very much for your assistance
Sincerely,
*** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** rebuttal regarding a *** dishwasher purchased from SearsMs*** purchased a heavily discounted *** dishwasher that we noted was purchased from Sears on February 25, for $The terms and conditions of the *** warranty call for repair, not replacementAs we stated in our initial correspondence, we stand behind the policy that was explained to Ms*** when she spoke with a member of our customer solutions department, we will provide her with a dollar for dollar store credit to be used to replace the dishwasher, she can continue with service or she can return the dishwasher for a full refundMs*** stated that the technician told her that if the repair is not successful she should ask for a replacementWhat the technician did not know is that the dishwasher was purchased as a clearance item, not a regularly priced item; therefore we reiterate that we will provide a dollar for dollar store credit if Ms*** chooses to exchange itWe would like to know what occurs when the *** technician is dispatched to her homeAs referenced in our initial correspondence, Ms*** can reach me at *** or via email at *** to advise of her decisionSince we have noted our response to Ms*** complaint, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
February 1, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Mrs*** complaint regarding her dissatisfaction with
our customer service and non-receipt of her sears.com order It is unfortunate that we failed Mrs*** expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, our store manager contacted Mrs*** to discuss her concerns and confirmed that she received her order. At this time, we can only reiterate that we truly regret any inconvenience Mrs*** may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted Mrs*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Kathleen H***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
August 26, Nita *** Revdex.com North Wabash Ave., Ste#*** Chicago, IL Re: #1***Sheri L***o Dear Ms***: We have completed the
investigation of Ms*** complaint regarding a recent transaction As clarification, the terms of this offer are listed on our site clearly and they note: “Get 10% More than the Cash Savings Back in a Gift Card When You Pay Regular Price Buy at regular price and receive a Sears Gift Card for 10% more than what your cash savings would be (e.g., if $off, you pay regprice but get a gift card for $550)To redeem this offer click the regular price option in Payment Options belowIf you are using a mobile device or if the Payment Options box doesn't display, please place your order through a desktop version of the site using a current, up to date web browser“ Under the pricing, it also says: “Learn about our regular price offer” and then: “Choose the price you want to pay: $xxx.xx Save $xx.xx today Pay this price & save on today's order $xxxx.xx & receive a gift card Pay this price & receive a Sears gift card for 10% more than you will save with the price aboveNot valid with discounts or couponsHow it works: Select this option & place your orderAfter your order is placed, email your salescheck #, first & last name, & telephone number to: *** Please allow up to days for processing.” As illustrated above, if any discounts or coupons were applied to an order, it would be disqualified from this promotion We apologize for any misunderstandingHer purchase had two promotions applied to itOne was for $off of Kenmore appliancesThe other was to save 5% off when a sears card was used as the method of paymentAccordingly, Ms*** purchase did not qualify for this promotion, which is why her request was denied That said, we are willing to provide her with an adjustment to her account equal to the difference she paid between the regular price and the sales price factoring in the aforementioned discountsThis means she would have paid $for the sales priceThe 5% percent discount would have been $off of that and then when you subtract the $coupon, she would have paid $plus percent sales tax ($128.10) which would make it $totalThe difference between these two transaction sis $and we are willing to provide Ms***o with a credit for that amount if she wishes to cancel the return that is currently scheduled for August 31, If not, the return will be completed and she will receive a refund for what she paidIn light of the aforementioned information, we respectfully ask that this matter be considered closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** Tammie.***@searshc.com
Initial Business Response /* (1000, 8, 2015/10/05) */
October 1,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Mr.*** complaint regarding
the pricing of his car battery
As clarification, the promotion Mr*** spoke of specifically noted that it was only valid for online purchasesWhile we realize he said there was some sort of issue and he could not place the order, his order was processed at the store and therefore, the purchase did not qualifyThat said, we can appreciate Mr.*** frustration and we are willing to provide him with a check for the difference between the regular price of $and the discounted price of $plus and additional $to make it $even as a courtesyThis check should arrive within 7-business daysIn light of the aforementioned information, we respectfully ask that this matter be considered closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
(XXX) XXX-XXXX
***@searshc.com
Initial Consumer Rebuttal /* (2000, 10, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
December 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his toolbox
We would like to sincerely apologize to Mr*** for this issueThere is a process in place to handle such instances expediently and with little inconvenience to the consumerSadly, it seems that process was not followed in this case we want to assure him that we will look into the matter furtherThat said, we have spoken with the manufacturer and a key has been sent to Mr*** home addressAs a conciliatory gesture, we have also added $worth of Shop Your Way Rewards (SYWR) points to his accountThese points are valid for one year from today’s dateIn light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Complaint: ***
I am rejecting this response because: the Sears corporation is not being honest about the ongoing issues with this manufacturer defect in this model dishwasher and similar models with the hose over the control board.I do not believe or trust their service techniciansI had a four month long issue with my gas stove purchased at the same time due to their incompetenceI hired an independent technician who has been out to service the machine twiceThis is also why I did not purchase extended warrantyI have never in my entire life dealt with such incompetence as I did with my stove issueIt is obvious Sears is no longer a company that has quality products or dependable serviceCase in point they have their own department to handle Revdex.com complaintsThe internet reviews are too numerous to countI request this complaint go on recordI believe that putting more money into this lemon of a dishwasher is unwiseI plan to replace it not repair itDon't forget all he needed parts are on bavkorderand it is unclear when they will be available againNow I'm washing my dishes by hand and have been for weeksIt's a sad situation when I dreamed of a kitchen with new stainless steel appliances for years and get Kenmore brand which I thought was top quality and much to my dismay I find they are inferior products and I would have need better off with my old appliances.
Sincerely,
*** ***
I purchased a ring 07/02/that said it was 10k white gold and a1/karat diamond plus warranty totaling$ 1006.24, My finger turned green, Ive been told that the numbers in the ring clarify the ring is silver not gold, its tarnishing flaking, the store says its over days so sorry, It took this
long to turn my finger green, or I would've returned it earlier
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Lynn G***
January 25,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #*** * *** * ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the problem she encountered when she attempted to return
a television
Upon receipt of Ms*** complaint we reached out to *** ***, Store Manager for Store *** to assist with her concernsAs a one-time courtesy, Mr*** contacted Ms*** and offered to return the television with a 15% restocking fee and she would be issued store credit; she accepted the offerWith that being said, since we have provided Ms*** with her requested resolution, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Reta H*** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Auto CenterJoseph Torres, Assistant Manager of the St
Petersburg Sears Auto Center, provided the following response: When Mr***’s vehicle was in the Auto Center, we used 5w-synthetic oil as called for by Nissan, the manufacture of the vehicleThe incorrect oil was not added into the engine of the vehicleThe plastic clips that hold down the battery were missing when the vehicle was presented at the Auto CenterWe did order a lug nut to replace the missing one; it was new and did not match the other lug nuts that are close to years oldIf Mr*** has any questions or concerns, I ask that he call me at 727-341-In closing we did not put the incorrect oil into Mr***’s vehicle, we ordered the plastic battery clips and replaced the chrome lug nutWe look forward to speaking with Mr***That said we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam Churchin Regulatory Claims Specialist Sears Holdings Corporation [email protected]
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Contact Name and Title: MELISSA ***
October 21,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Hank *** - #
Dear Ms***:
We have completed our investigation Mr***'s complaint regarding his dissatisfaction with
Sears Home Services
First, we would like to apologize to Ms*** for failing his expectations in regard to the repair of his refrigeratorAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service networkWe do not take these matters lightly and we have forwarded Mr***'s concerns to the District Service Manager and Routing Manager for further reviewWe appreciate the opportunity to address the customer service/scheduling issues outlined within Mr***'s complaint, so that future problems can be avertedOn October 20, 2015, the technician returned to Mr***'s home to install a new control board and reconnect the condenser fan wiresOnce the repair was completed, the refrigerator was tested and found to be operating properlyAgain, we sincerely regret any inconvenience Mr*** may have experienced due to the delay in repairing his refrigeratorWith that said, since we have completed the repair to Mr***' refrigerator, albeit later than expected, and documented his concerns with the repair process, we *** to have this matter closed
Again, we apologize to Mr*** and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a call from the executive officeThe issue was 100% resolved well above what I had expectedThank you for your support
Complaint:
I am rejecting this response because:
Sincerely,
Tamaira ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her refrigeratorSears Home Services
records indicate that a new filter head assembly was installed into Ms*** refrigerator on October 10, Once the new filter head was installed the unit was tested and was found to be operating as designedThe unit was also found to be leak freeWe value Ms*** patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms*** that her concerns have been forwarded to management for review, so future problems of this nature can be averted. We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms*** will allow us another opportunity in the future to provide her with the type of customer service that Sears has built our reputation upon, but we would understand if this is not possibleSince we have noted the completion of repairs, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Complaint* ***
I am rejecting this response because: To date I have not received ANY response directly from Sears.com or the multiple chats/phone calls/feedback requests. I received ONLY an email that the washer had finally arrived, NO message indicating that the dryer was present. Thankfully upon arriving on December 16th to pick up the washer I had a truck large enough to pick up both. On top of this even prior to December 9th I received multiple emails asking me to rate and review items that I had yet to receive and TWO separate calls asking me to extend a warranty on items I had still not received. I find it appalling that ONLY did you find time to respond days after my items were picked up with no one ever over the course of my hours plus trying to get an answer having any clue where my items were
Sincerely,
*** ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** # *** Dear Ms***: We have completed the investigation of Ms***’s complaint charges incurred when she had repairs to her refrigerator compelledWe have
submitted a refund request to our accounting center requesting that Ms*** be refunded in full for the repairs to her refrigeratorTypically a credit to a credit card will post to the account within 5-days of the request In the event Ms*** has any additional concerns, I ask that she contact me directly at ***.***@searshc.com We apologize to Ms*** for the inconvenience noted in her complaint and ask that this complaint be closed pending further contactWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***.***@searshc.com