Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Michael F Reynolds #*** Dear Ms***: We have not completed the investigation of Mr*** complaint regarding appliances purchased from Sears Outlet CentersRichard ***,
manager of the Fairview Heights Sears Outlet provided the following response: We have left voice mail messages and emailed Mr*** to no availThat said, we ask that Mr*** contact me at the store, I can be reached at 618/398-or via email at Richard.***@shos.comWe shall provide an update once we have additional information to reportWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
May 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** *** *** Dear Ms*** We have completed our investigation of Ms
*** complaint regarding a recent purchase As clarification, we only saw one order placed online for Ms*** and it was for the “Lil Sew & Sew Desktop Sewing Machine.” Since that order was placed online, the online price was honoredWe can only assume that Ms*** wanted the local store to match a price she online for something she bought in storeHowever, the Kmart policy regarding matching is listed online and it notes: Price adjustments will be given on prior Kmart in-store purchases that go on sale within days of purchaseYou must bring in your original sales receipt to receive the adjustmentPrice adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.” As you can see, online pricing is not honored for store made purchases and as our records only show one item as being ordered online, we are unable to grant Ms*** request We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear *** *** We have completed the investigation of *** *** complaint regarding Sears Home Services and repairs to her microwaveSears Home Services
records indicate that repairs to *** *** microwaveDuring the service call the technician assigned to the call indicated that he reset the control boardIf *** *** encounters an additional problem with the microwave I invite her to contact me directly at ***That said we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
July 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order and request
for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms*** case, the order was fulfilled by *** *** located at *** ** *** *** ** *** ** *** email: *** and telephone number *** *** We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order we show that Ms*** made several attempts to work with the seller with no successTherefore, to resolve this matter we processed a refund request today July 5, Ms*** should see the refund post to her original form of payment within to business daysAdditionally, she may either keep or dispose of the item to her discretionIn closure, since a refund has been provided, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
June 15,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding the expedited shipping
costs for his part
We have received Mr*** complaint and apologize that his part ordered is taking longer than anticipated. We absolutely understand his frustration and agree that his expedited shipping fee should be refunded. We therefore refunded Mr*** $per his request. That being said, because we have provided Mr*** with his requested resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Hello,After filing the original complaint, I did some research and found out that I could return my online order at the store, with no extra feesThe situation has been taken care of already.Jason ***
September 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Jose D*** Dear ***
*** We have completed the investigation of MrD*** complaint regarding his camera We have spoken with MrD*** and his requested resolution was granted; therefore, we have closed our fileWe apologize to MrD*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation ***
March 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding her refrigerator repair
It is regrettable that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her refrigeratorWe value Ms***s patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsAdditionally, we would like to assure Ms*** that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms*** Upon researching Ms*** complaint, we found that she was assisted by our escalated customer service group, Executive Member Services (EMS). EMS attempted to obtain sooner service for Ms*** but our Routing department was unable to move up her repairWith that said, the repair to her refrigerator was completed on March 8, 2017, with the installation of compressor, evaporator, valve kit and inverter. Additionally, our records show that Ms*** was sent a $food loss check on February 10, 2017, by our Protection Agreement department. Lastly, due to the delay in repair, Ms*** was offered reimbursement for a rental refrigerator, but she was unable to accept the offer due to space restrictions in her home. In summary, since we have documented Ms*** concerns with the repair process and we have confirmed that the repair to her refrigerator has been completed, albeit later than expected, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kimberly S***
Revdex.com:
Thank you for your help in this matter. I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Sincerely,
*** ***
July 7, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms* *** complaint regarding the delay she has experienced in
receiving a refund for a returned item As clarification, whenever most retail stores ring up a purchase and charge a customer’s credit card, the purchase is immediately applied because the credit card company issues an approval and electronically debits the account. If the merchandise is subsequently returned, the credit card company does not electronically credit the account. Instead, they research to ensure it is a valid refund, and then once confirmed, they post a credit to the cardholder’s account. This process can take days or weeks and is entirely dependent on the financial institution’s policies. We do try to expedite this process as much as possible, but it can sometimes take a few days. Unfortunately, in Ms* *** case, it was somewhat longerWe apologize for any inconvenience Ms*** may have experienced as a result of this issueWith that said, our records indicate that Ms* *** refund for $was issued on July 5, Previously, her account had been credited $towards this purchaseMs*** may want to contact the administrator of her account once again and inquire as to the status of her credit Ms*** has asked for an additional credit due to the delayHowever, we cannot issue a credit to her account if there is no corresponding sale However, we are willing to send Ms*** a $gift card as a courtesyWe ask that Ms*** allow 10-business days for the arrival of that gift cardSince we have issued the credit due to Ms***, we respectfully ask that this matter be considered closed. Again, we apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Ralph C***
Complaint: ***
I am rejecting this response because: I have not received a refund for the remaining amount owed me totaling $that Sears says was paid on November with check number ***weeks should be sufficient time for the mail service to deliver it if the check was mailed
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorMichael ***, A&E Factory Service,
Technical Manager provided the following response: On January 6, 2017, a technician was dispatched to Mr*** home to install a previously ordered compressorThe repairs were completed shortly after 5pmPrior to the technician leaving the home he cycled the unit, the compressor came on and the unit started cookingAfter the service call was completed Mr*** purchased a one year Master Protection Agreement that will expire on January 6, If I can be of any additional assistance to Mr*** he can reach me at *** Since we have noted the completion of the repairs to Mr*** refrigerator, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Nita ***s
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Clayton * *** #945***
Dear Ms***s:
We have completed the investigation of Mr*** rebuttal regarding Sears
Over the last two days I have worked with Sears Delivery Solutions and Mr*** to resolve his complaint to his satisfactionThe following concessions have been offered and accepted by Mr***
Mr*** has a $Sears store credit to be used to replace his refrigerator, the credit is noted under his phone number ending in
Mr*** will be receiving a $Sears electronic gift card, the aforementioned gift card should be received within the next business days
Once Mr*** new refrigerator has been delivered to his home, Sears will provide him with a 30% sales adjustment which will be credited to the form of payment used to complete the purchase
Moving forward, Mr*** has my email address and my direct office phone number and I ask that he contact me if I can be of any further assistanceAt this time, since it is my understanding that Mr*** is satisfied with concessions noted, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: David M *** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding a refrigerator purchased from Sears OutletAngel ***, Assistant Store
Manager of the Hendersonville Sears Outlet provided the following response: A refrigerator has been identified and has been picked up from the souring location and is expected to be delivered to Mr***’s home on approximately September 30, If I can be of any additional assistance to Mr***, he can reach me at ***-***-*** or via email at Angela.***@shos.comSince we have confirmed that a new refrigerator has been ordered and is being shipped to Mr***, we ask that this complaint be closed pending additional contactWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
May 17,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear Ms***
We have been unable to complete the investigation of Mr*** complaint regarding his dissatisfaction with the quality of
his chainsaw and that it failed too soon and his request for an exchange
We made multiple attempts to contact Mr*** and left voicemails with our contact informationSince he has not responded, we are unable to resolve Mr*** issue until we have the opportunity to discuss the matter with himHe may contact me at (*** ***In the interim, we will consider this matter closed, pending his response
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
May 8,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ***
Dear Ms***
We have completed our investigation of Ms* *** complaint regarding her vacuum cleaner repair service
Upon receipt of Ms* *** complaint we reached out to our carry in repair service and found that her vacuum had been repaired but was unfortunately lost in transit back to the storeWe have moved forward with a replacement for Ms***I have contacted Ms*** and informed her of the replacement process as well as provided her with my direct contact number if she needs further assistanceSince we have replaced Ms* *** lost vacuum cleaner and this resolution was accepted by her we have closed our case
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Michael F Reynolds #*** Dear Ms***: We have not completed the investigation of Mr*** complaint regarding appliances purchased from Sears Outlet CentersRichard ***,
manager of the Fairview Heights Sears Outlet provided the following response: We have left voice mail messages and emailed Mr*** to no availThat said, we ask that Mr*** contact me at the store, I can be reached at 618/398-or via email at Richard.***@shos.comWe shall provide an update once we have additional information to reportWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
May 11, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** *** *** Dear Ms*** We have completed our investigation of Ms
*** complaint regarding a recent purchase As clarification, we only saw one order placed online for Ms*** and it was for the “Lil Sew & Sew Desktop Sewing Machine.” Since that order was placed online, the online price was honoredWe can only assume that Ms*** wanted the local store to match a price she online for something she bought in storeHowever, the Kmart policy regarding matching is listed online and it notes: Price adjustments will be given on prior Kmart in-store purchases that go on sale within days of purchaseYou must bring in your original sales receipt to receive the adjustmentPrice adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.” As you can see, online pricing is not honored for store made purchases and as our records only show one item as being ordered online, we are unable to grant Ms*** request We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear *** *** We have completed the investigation of *** *** complaint regarding Sears Home Services and repairs to her microwaveSears Home Services
records indicate that repairs to *** *** microwaveDuring the service call the technician assigned to the call indicated that he reset the control boardIf *** *** encounters an additional problem with the microwave I invite her to contact me directly at ***That said we ask that this complaint be closedWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
July 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order and request
for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms*** case, the order was fulfilled by *** *** located at *** ** *** *** ** *** ** *** email: *** and telephone number *** *** We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order we show that Ms*** made several attempts to work with the seller with no successTherefore, to resolve this matter we processed a refund request today July 5, Ms*** should see the refund post to her original form of payment within to business daysAdditionally, she may either keep or dispose of the item to her discretionIn closure, since a refund has been provided, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
June 15,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding the expedited shipping
costs for his part
We have received Mr*** complaint and apologize that his part ordered is taking longer than anticipated. We absolutely understand his frustration and agree that his expedited shipping fee should be refunded. We therefore refunded Mr*** $per his request. That being said, because we have provided Mr*** with his requested resolution, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***
Hello,After filing the original complaint, I did some research and found out that I could return my online order at the store, with no extra feesThe situation has been taken care of already.Jason ***
September 22, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Jose D*** Dear ***
*** We have completed the investigation of MrD*** complaint regarding his camera We have spoken with MrD*** and his requested resolution was granted; therefore, we have closed our fileWe apologize to MrD*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation ***
March 21, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding her refrigerator repair
It is regrettable that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her refrigeratorWe value Ms***s patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrationsAdditionally, we would like to assure Ms*** that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms*** Upon researching Ms*** complaint, we found that she was assisted by our escalated customer service group, Executive Member Services (EMS). EMS attempted to obtain sooner service for Ms*** but our Routing department was unable to move up her repairWith that said, the repair to her refrigerator was completed on March 8, 2017, with the installation of compressor, evaporator, valve kit and inverter. Additionally, our records show that Ms*** was sent a $food loss check on February 10, 2017, by our Protection Agreement department. Lastly, due to the delay in repair, Ms*** was offered reimbursement for a rental refrigerator, but she was unable to accept the offer due to space restrictions in her home. In summary, since we have documented Ms*** concerns with the repair process and we have confirmed that the repair to her refrigerator has been completed, albeit later than expected, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kimberly S***
Revdex.com:
Thank you for your help in this matter. I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Sincerely,
*** ***
July 7, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** Dear Ms*** We have completed the investigation of Ms* *** complaint regarding the delay she has experienced in
receiving a refund for a returned item As clarification, whenever most retail stores ring up a purchase and charge a customer’s credit card, the purchase is immediately applied because the credit card company issues an approval and electronically debits the account. If the merchandise is subsequently returned, the credit card company does not electronically credit the account. Instead, they research to ensure it is a valid refund, and then once confirmed, they post a credit to the cardholder’s account. This process can take days or weeks and is entirely dependent on the financial institution’s policies. We do try to expedite this process as much as possible, but it can sometimes take a few days. Unfortunately, in Ms* *** case, it was somewhat longerWe apologize for any inconvenience Ms*** may have experienced as a result of this issueWith that said, our records indicate that Ms* *** refund for $was issued on July 5, Previously, her account had been credited $towards this purchaseMs*** may want to contact the administrator of her account once again and inquire as to the status of her credit Ms*** has asked for an additional credit due to the delayHowever, we cannot issue a credit to her account if there is no corresponding sale However, we are willing to send Ms*** a $gift card as a courtesyWe ask that Ms*** allow 10-business days for the arrival of that gift cardSince we have issued the credit due to Ms***, we respectfully ask that this matter be considered closed. Again, we apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Ralph C***
Complaint: ***
I am rejecting this response because: I have not received a refund for the remaining amount owed me totaling $that Sears says was paid on November with check number ***weeks should be sufficient time for the mail service to deliver it if the check was mailed
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding repairs to his refrigeratorMichael ***, A&E Factory Service,
Technical Manager provided the following response: On January 6, 2017, a technician was dispatched to Mr*** home to install a previously ordered compressorThe repairs were completed shortly after 5pmPrior to the technician leaving the home he cycled the unit, the compressor came on and the unit started cookingAfter the service call was completed Mr*** purchased a one year Master Protection Agreement that will expire on January 6, If I can be of any additional assistance to Mr*** he can reach me at *** Since we have noted the completion of the repairs to Mr*** refrigerator, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Nita ***s
Revdex.com
North Wabash Ave, Ste#***
Chicago, IL
Re: Clayton * *** #945***
Dear Ms***s:
We have completed the investigation of Mr*** rebuttal regarding Sears
Over the last two days I have worked with Sears Delivery Solutions and Mr*** to resolve his complaint to his satisfactionThe following concessions have been offered and accepted by Mr***
Mr*** has a $Sears store credit to be used to replace his refrigerator, the credit is noted under his phone number ending in
Mr*** will be receiving a $Sears electronic gift card, the aforementioned gift card should be received within the next business days
Once Mr*** new refrigerator has been delivered to his home, Sears will provide him with a 30% sales adjustment which will be credited to the form of payment used to complete the purchase
Moving forward, Mr*** has my email address and my direct office phone number and I ask that he contact me if I can be of any further assistanceAt this time, since it is my understanding that Mr*** is satisfied with concessions noted, we ask that this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Adam ***
Regulatory Claims Specialist
Sears Holdings Corporation
Adam.***@searshc.com
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: David M *** #*** Dear Ms***: We have completed the investigation of Mr***’s complaint regarding a refrigerator purchased from Sears OutletAngel ***, Assistant Store
Manager of the Hendersonville Sears Outlet provided the following response: A refrigerator has been identified and has been picked up from the souring location and is expected to be delivered to Mr***’s home on approximately September 30, If I can be of any additional assistance to Mr***, he can reach me at ***-***-*** or via email at Angela.***@shos.comSince we have confirmed that a new refrigerator has been ordered and is being shipped to Mr***, we ask that this complaint be closed pending additional contactWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
May 17,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear Ms***
We have been unable to complete the investigation of Mr*** complaint regarding his dissatisfaction with the quality of
his chainsaw and that it failed too soon and his request for an exchange
We made multiple attempts to contact Mr*** and left voicemails with our contact informationSince he has not responded, we are unable to resolve Mr*** issue until we have the opportunity to discuss the matter with himHe may contact me at (*** ***In the interim, we will consider this matter closed, pending his response
We apologize to Mr*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
May 8,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** ***
Dear Ms***
We have completed our investigation of Ms* *** complaint regarding her vacuum cleaner repair service
Upon receipt of Ms* *** complaint we reached out to our carry in repair service and found that her vacuum had been repaired but was unfortunately lost in transit back to the storeWe have moved forward with a replacement for Ms***I have contacted Ms*** and informed her of the replacement process as well as provided her with my direct contact number if she needs further assistanceSince we have replaced Ms* *** lost vacuum cleaner and this resolution was accepted by her we have closed our case
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***