Complaint: ***
I am rejecting this response because: This was the 3rd time in years they had to send a tech and I've lost food and timeAs u can read in there response they didn't address the other timesYes a drier was replaced this timeI feel it's just another bandaide till the next problemHow can a drier just clog up in a sealed system?? As for as I'm concerned this matter is not closed, they did not address the multiple issues I've hadI will no longer shop at Sears and have expressed this with friends and family and also on social media and have learned I'm not alone with my experience with there warranty dept and products they put there name on.
Sincerely,
Mark ***
February 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** ** *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding his ice maker repair It
is regrettable that we failed Mr*** expectations when he recently contacted Sears Home Services to repair his refrigerator ice makerWe value Mr*** patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted the local service unit for assistance. A different technician was sent to Mr*** home on February 7, 2017. The technician installed a new ice maker to address the water filling issue; completing the repair. With that said, since we have documented Mr*** concerns with the repair process and we have completed the repair to his refrigerator ice maker, albeit later than expected, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
June 29,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 9***- Gwen ***
Dear Ms***:
We have completed our investigation of Ms***'s complaint regarding the multiple repairs for her riding tractor
Upon
receipt of Ms***'s complaint, we found that she had previously been in contact with MsMelinda *** in our escalated complaint departmentMs*** was able to provide authorization from her manager for a replacement for the riding tractorMs*** confirmed with Ms*** on June 26, that she had possession of the new tractor and was pleased with the assistance that Ms*** providedSince we have replaced Ms***'s riding lawn tractor and this resolution was accepted by Ms*** we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.L.***@searshc.com
Complaint: ***
I am rejecting this response because: this was my response to the sears lady who called meevery store I go have some kind of an exception, store credit, or whateverI just could not understand why sears would not let me exchange onesiesI even asked the manager to process it as a non receipt return and I would pay the difference, but noyour online representative gave me the Hoffman heights address to send my complaint toif your company had good customer service, they would have at least acknowledge receipt of that item and or the complaint, but I never heard anythingI might not find that receipt since it has been two months, I will just count this as a loss and stay away from searsSince this experience, the only time I consider looking at sears now is if I see a posted deal for free points or something, but now I am considering staying away all togetherI know companies are supposed to document/scan all incoming mailit was a USPS package in a priority flat rate legal envelopIf it can be located fine, it not I will cut my lossesJust very disappointed at this kind of servicewhen I purchased those onesies, the return policy was not daysit was daysthats why I kept them for that longand I never said I attempted to return them on sep 2nd, it was in august, sept was when I mailed the complainif you can't locate them? what is a tracking number really going to do? other than prove I sent it in? anyways, you provide bad customer service and you have thieves in your officethe person who received that complain should have refused and resent the package back to me, but they kept itno one even acknowledged my complaintlike I said, sears will no longer be my go to placecheck your mail rosters for sept 9th, 10th or 11th
Sincerely,
Charlotte ***
February 17,
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Mr*** complaint regarding his recent online
experience We apologize for the delay in responding to this complaintWe forwarded this matter to Sears Outlet District Manager *** *** to research and are currently awaiting their responseWe are committed to providing a fair and equitable resolution and ask that Mr* *** allow us ten business days to come to a decisionIn the interim, should Mr* *** have any questions, he may contact the unit directly at *** *** We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
April 20, 2017 Nita ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: #12064071- Dawit W*** Dear Ms***: We have completed our investigation of MrWoldeyohanes’complaint regarding a billing
dispute According to our records, MrW*** returned the item he mentioned and purchased another setHe was given 50% off of the regular price on both sets, which is what the coupon offersThese coupons are offered to students participating in training be a mechanic or another other trade that might require tool useThe discount off of sale pricing is only 5%, not 50%As such, we will be unable to grant MrWoldeyohanes’ request and we have closed our file We apologize to MrW*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns. Sincerely, Tammie ***Regulatory Complaint SpecialistTammie.***@searshc.com Tell us why here
Complaint: ***
I am rejecting this response because:Sears repairs did come to my home and adjusted the issue, and followed up with me rather quickly which I appreciateThe issue is still going on, the fridge is not malfunctioning it is defected and I need a replacement fridgeI do not believe that this is how an appliance is suppose to workIt has been a truly frustrating ordealThis is now the 4th time some one has been out for the same issue, the fridge can not keep cool and DOES NOT WORK! I NEED a replacement fridge because obviously this is not a minor issue, the fridge it's self does not work and my food is going bad and I am unconvincing my self every day to use a fridge in my garage because my fridge inside my home does not work, this has been truly one of the worst experiences I have had with a companyI thought that sears had great appliances, and that I was doing the right thing from purchasing from them but that can not be far from the truth, buying a new fridge from Sears has very unpleasant to say the leastI hope the Revdex.com can help me with this for a solution that will help the customer
Sincerely,
*** ***
May 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** * *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our
customer service and alleged failure to provide a full refund for her cancelled order It is unfortunate that we failed Ms*** expectations when she cancelled her refrigerator order from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, Ms*** local Sears Store revealed that Sears Delivery cancelled the refrigerator, which resulted in a refund for this item, but did not cancel the Protection Agreement she purchased for the refrigerator. Therefore, on May 12, 2016, Ms*** account was refunded for this portion of her purchase. Ms*** is welcome to contact *** *** at *** *** if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience Ms*** may have experienced We respectfully ask to have this matter closed, since we have noted Ms*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Curtis M*** Dear *** *** We have completed our investigation of MrM*** complaint regarding his stove After reviewing the service history
and discussing the issue with MsM*** we have authorized a replacement of the stoveMsM*** had been informed of this offer and has been provided with the necessary information to select a new stoveAt this time we are waiting for MsM*** to make her selection and she has been provided with my direct contact informationSince it was our understanding that this resolution met with MsM*** approval, we have closed our file We apologize to MsM*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa *S*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
January 6, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # - Alescha *** Dear Ms***: We have completed our investigation of Ms***’ complaint regarding the service multiple services on her grandmother’s washerAfter
reviewing the service history and discussing the issue with Ms***, we authorized her for a replacement of the washer under the terms of the Master Protection Agreement (MPA)She has been provided with the necessary information to select a new washer, and she has my direct contact information in the event that she requires further assistanceAt this time, since it was our understanding that this resolution met with Ms***’ approval, we have closed our fileWe apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation *** direct Vanessa.L.***@searshc.com
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Kenneth *** #*** Dear Ms***: We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigeratorAfter receiving Mr
***’s complaint in my office on November 21, 2016, I emailed him at *** offering an in warranty exchangeA second email was sent on November 28, Since we have not heard from Mr*** we ask that this letter be our written request to speak with Mr*** so we can process an exchange so we can get this issue resolvedMy *** can reach me at *** or via email at ***@searshc.comThe emails sent are below: From: ***, Adam Sent: Monday, November 28, 12:PM To: '*** Subject: RE: Sears/Revdex.com Complaint Mr***, I emailed you on 11/regarding your complaint and have yet to hear from youPlease advise- see below Thanks, abc ADAM B*** REGULATORY SPECIALIST, regulatory complaints sears holdings corporation O: *** F: imx integrated member experience From: ***, Adam Sent: Monday, November 21, 10:AM To: '*** Subject: Sears/Revdex.com Complaint Importance: High Mr***, I have received your Revdex.com Complaint and agree with you that this unit needs to be replacedThat being said I will need you to go to your local Sears store and identify a comparable refrigeratorThe same unit is available- http://www.sears.com/kenmore-elite-32-cu-ft-super-capacity-french-door/p-0467409...⇄ If you want to select a different item, I will need the digit Sears item # of a comparable unit that you would like and I will process the exchange from my officeI’m in the office Monday thru Wednesday until 4pm central timeJust select a fridge and email me the digit item number and I’ll complete the transaction If you have any questions, please feel free to email or call me Thanks, abc ADAM B*** REGULATORY SPECIALIST, regulatory complaints sears holdings corporation O: *** F: imx integrated member experience We will provide an additional update once we have processed the exchangeWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation ***@searshc.com
December 17, 2017 Nita ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL
*** * *** * *** ** Washington Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator. We
apologize that we neglected to respond to this, but we did assist Mr*** months ago with his refrigerator issueWhen we could not resolve the problem via service, a warranty replacement was authorizedSince it was our understanding this resolved the issue, we have closed our file. We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,Dana ***Team Manager, Regulatory ComplaintsDirect Line: 512-248-7740Email: [email protected]
Nita Virghes Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Shawndra N *** #*** Dear Ms***: We have completed the investigation of Ms*** complaint regarding a washer and dryer purchased from Sears OutletSherri ***, Sears
Outlet District Sales Manager provided the following response: It is unfortunate that we failed Ms*** expectations when she issues arose after the delivery of her washer and dryerWe value Ms*** patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms*** that her concerns have been forwarded to management for review, so future problems of this nature can be averted. We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms*** will allow us another opportunity in the future to provide her with the type of customer service that Sears Outlet has built our reputation upon, but we would understand if this is not possibleMs*** lease had been cancelled and moving forward, if we can be of any assistance to Ms***, she can contact Gerald *** at ***/***That said, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam***@searshc.com
October 1,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - Janet M ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding her allegation that damage was done to her residence upon
the delivery and install of her purchased appliance
After reviewing Ms***'s complaint and our records, we were able to determine that she was assigned Damage Claim 216395, which is currently pendingAs clarification, once the claimant has been assigned a claim number through our third party vendor *** *** ***, they provide an official response representing Sears*** *** *** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claimThe fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon *** *** ***'s actions; their decision on any claim is finalWe contacted the Carrier Manager Adam *** and were informed that they are working directly with Ms***Currently, they are waiting for estimates from Ms*** to proceed forward with her ClaimIn the interim, since Ms***'s issue is being handled through a standardized claim process with *** *** *** and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler Adam *** at 1-800-856-or a***@linnstar.com, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
REGULATORY SPECIALIST, regulatory complaints
sears holdings corporation
** ***
F:
imx integrated member experience
Complaint: ***
I am rejecting this response because: These are lies and it is sick the way this place operates I have all of my notes and can show my rewards but that's fine treat and lie to your customers some moreThis is why I filed the complaint with the Revdex.com because it's just them not being honestAnd funny thing your Roseville store offers me a $gift card why in the world would they do that? Of course I did not accept this I wanted it fixed correctly since the store tells me they have an item and I get a email but the email was sent in errorWOW! Great customer service.
Sincerely,
*** ***
May 2, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding her dishwasher
According to our records, the contractor that we had arranged to provide service missed the estimated time of arrival and Ms*** wanted us to narrow that time frame down furtherUnfortunately, that is not possible and it is an estimated time frameThere are many factors that can delay the arrival of a service person as they never know how long the previous job may take and they cannot control traffic or weather conditionsThat said, we did offer to send a Sears technician if possible, but Ms*** did not respond to our offerAt this time, Ms*** purchase has passed the time frame allowed under our return policy and service is her only option according to the terms of her manufacturer’s warrantyAlthough Ms*** manufacturer’s warranty expired as of April 6, 2017, we will cover this repair if she contacts us to schedule it within days from the date of this letter at the email address listed below; after that, out offer will be null and void and any repair or replacement costs will be her responsibility We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns. Sincerely, *** ***Regulatory Complaint Specialist*** Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I regret having to take your time with this matter - I feel the Sears Management made an acceptable offer in view of their negligent Signage - I was percent ready withphoto proof of the signs and the names of the Clerk who I said had a clear view of me in the dept - see I didn't switch signs ETC ETC (was Sears Mistake) I do thank you and Revdex.com for the opportunity to settle the case w/o the hassle of going to small claims - or further aggravation I did get a call from a *** number when I was on the other line - bI had a chance to put the party on hold and switch lines - the caller hung up - No Voice Message - Even though the system offered that - and No Call Back ---- Huh ??? OK - I was so happy to hear you resolved this and I don't think I would have had this cooperation w/o your assistance - KUDOS and Thanks Again Sincerely,
*** ***
September 4,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Shala ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her dissatisfaction with the delay in
receiving the part to complete the repair on her refrigerator or a refund for the service
Upon receipt of Ms*** complaint we reached out to Marion *** Customer Advocate for Unit 7194, to assist with Ms*** concernsMarion contacted Ms*** and they discussed the repair and the part orderedMs*** stated that she would prefer to have the refrigerator repaired if the part was availableMs*** researched and confirmed that the required part was no longer available and notified Ms*** We offered to issue Ms*** a refund for the service and she accepted the offerMs*** should receive it within business daysIf Ms*** has any questions regarding the refund, she can contact Marion *** at (732) ***With that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Matilda***@searshc.com
Complaint: ***
I am rejecting this response because: This was the 3rd time in years they had to send a tech and I've lost food and timeAs u can read in there response they didn't address the other timesYes a drier was replaced this timeI feel it's just another bandaide till the next problemHow can a drier just clog up in a sealed system?? As for as I'm concerned this matter is not closed, they did not address the multiple issues I've hadI will no longer shop at Sears and have expressed this with friends and family and also on social media and have learned I'm not alone with my experience with there warranty dept and products they put there name on.
Sincerely,
Mark ***
February 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** ** *** ** *** Dear Ms*** We have completed our investigation of Mr*** complaint regarding his ice maker repair It
is regrettable that we failed Mr*** expectations when he recently contacted Sears Home Services to repair his refrigerator ice makerWe value Mr*** patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrationsAdditionally, we would like to assure Mr*** that we appreciate his valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted the local service unit for assistance. A different technician was sent to Mr*** home on February 7, 2017. The technician installed a new ice maker to address the water filling issue; completing the repair. With that said, since we have documented Mr*** concerns with the repair process and we have completed the repair to his refrigerator ice maker, albeit later than expected, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
June 29,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 9***- Gwen ***
Dear Ms***:
We have completed our investigation of Ms***'s complaint regarding the multiple repairs for her riding tractor
Upon
receipt of Ms***'s complaint, we found that she had previously been in contact with MsMelinda *** in our escalated complaint departmentMs*** was able to provide authorization from her manager for a replacement for the riding tractorMs*** confirmed with Ms*** on June 26, that she had possession of the new tractor and was pleased with the assistance that Ms*** providedSince we have replaced Ms***'s riding lawn tractor and this resolution was accepted by Ms*** we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa L***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.L.***@searshc.com
Complaint: ***
I am rejecting this response because: this was my response to the sears lady who called meevery store I go have some kind of an exception, store credit, or whateverI just could not understand why sears would not let me exchange onesiesI even asked the manager to process it as a non receipt return and I would pay the difference, but noyour online representative gave me the Hoffman heights address to send my complaint toif your company had good customer service, they would have at least acknowledge receipt of that item and or the complaint, but I never heard anythingI might not find that receipt since it has been two months, I will just count this as a loss and stay away from searsSince this experience, the only time I consider looking at sears now is if I see a posted deal for free points or something, but now I am considering staying away all togetherI know companies are supposed to document/scan all incoming mailit was a USPS package in a priority flat rate legal envelopIf it can be located fine, it not I will cut my lossesJust very disappointed at this kind of servicewhen I purchased those onesies, the return policy was not daysit was daysthats why I kept them for that longand I never said I attempted to return them on sep 2nd, it was in august, sept was when I mailed the complainif you can't locate them? what is a tracking number really going to do? other than prove I sent it in? anyways, you provide bad customer service and you have thieves in your officethe person who received that complain should have refused and resent the package back to me, but they kept itno one even acknowledged my complaintlike I said, sears will no longer be my go to placecheck your mail rosters for sept 9th, 10th or 11th
Sincerely,
Charlotte ***
February 17,
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Mr*** complaint regarding his recent online
experience We apologize for the delay in responding to this complaintWe forwarded this matter to Sears Outlet District Manager *** *** to research and are currently awaiting their responseWe are committed to providing a fair and equitable resolution and ask that Mr* *** allow us ten business days to come to a decisionIn the interim, should Mr* *** have any questions, he may contact the unit directly at *** *** We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
April 20, 2017 Nita ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: #12064071- Dawit W*** Dear Ms***: We have completed our investigation of MrWoldeyohanes’complaint regarding a billing
dispute According to our records, MrW*** returned the item he mentioned and purchased another setHe was given 50% off of the regular price on both sets, which is what the coupon offersThese coupons are offered to students participating in training be a mechanic or another other trade that might require tool useThe discount off of sale pricing is only 5%, not 50%As such, we will be unable to grant MrWoldeyohanes’ request and we have closed our file We apologize to MrW*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns. Sincerely, Tammie ***Regulatory Complaint SpecialistTammie.***@searshc.com Tell us why here
Complaint: ***
I am rejecting this response because:Sears repairs did come to my home and adjusted the issue, and followed up with me rather quickly which I appreciateThe issue is still going on, the fridge is not malfunctioning it is defected and I need a replacement fridgeI do not believe that this is how an appliance is suppose to workIt has been a truly frustrating ordealThis is now the 4th time some one has been out for the same issue, the fridge can not keep cool and DOES NOT WORK! I NEED a replacement fridge because obviously this is not a minor issue, the fridge it's self does not work and my food is going bad and I am unconvincing my self every day to use a fridge in my garage because my fridge inside my home does not work, this has been truly one of the worst experiences I have had with a companyI thought that sears had great appliances, and that I was doing the right thing from purchasing from them but that can not be far from the truth, buying a new fridge from Sears has very unpleasant to say the leastI hope the Revdex.com can help me with this for a solution that will help the customer
Sincerely,
*** ***
May 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** * *** Dear *** *** We have completed the investigation of Ms*** complaint regarding her dissatisfaction with our
customer service and alleged failure to provide a full refund for her cancelled order It is unfortunate that we failed Ms*** expectations when she cancelled her refrigerator order from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be averted. As a result of this action, Ms*** local Sears Store revealed that Sears Delivery cancelled the refrigerator, which resulted in a refund for this item, but did not cancel the Protection Agreement she purchased for the refrigerator. Therefore, on May 12, 2016, Ms*** account was refunded for this portion of her purchase. Ms*** is welcome to contact *** *** at *** *** if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience Ms*** may have experienced We respectfully ask to have this matter closed, since we have noted Ms*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** - Curtis M*** Dear *** *** We have completed our investigation of MrM*** complaint regarding his stove After reviewing the service history
and discussing the issue with MsM*** we have authorized a replacement of the stoveMsM*** had been informed of this offer and has been provided with the necessary information to select a new stoveAt this time we are waiting for MsM*** to make her selection and she has been provided with my direct contact informationSince it was our understanding that this resolution met with MsM*** approval, we have closed our file We apologize to MsM*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa *S*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
January 6, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # - Alescha *** Dear Ms***: We have completed our investigation of Ms***’ complaint regarding the service multiple services on her grandmother’s washerAfter
reviewing the service history and discussing the issue with Ms***, we authorized her for a replacement of the washer under the terms of the Master Protection Agreement (MPA)She has been provided with the necessary information to select a new washer, and she has my direct contact information in the event that she requires further assistanceAt this time, since it was our understanding that this resolution met with Ms***’ approval, we have closed our fileWe apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation *** direct Vanessa.L.***@searshc.com
Complaint* ***
I am rejecting this response because:
Sincerely,
T*** J***
Complaint: ***
I am rejecting this response because:
Sincerely,
Carlieda ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Kenneth *** #*** Dear Ms***: We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigeratorAfter receiving Mr
***’s complaint in my office on November 21, 2016, I emailed him at *** offering an in warranty exchangeA second email was sent on November 28, Since we have not heard from Mr*** we ask that this letter be our written request to speak with Mr*** so we can process an exchange so we can get this issue resolvedMy *** can reach me at *** or via email at ***@searshc.comThe emails sent are below: From: ***, Adam Sent: Monday, November 28, 12:PM To: '*** Subject: RE: Sears/Revdex.com Complaint Mr***, I emailed you on 11/regarding your complaint and have yet to hear from youPlease advise- see below Thanks, abc ADAM B*** REGULATORY SPECIALIST, regulatory complaints sears holdings corporation O: *** F: imx integrated member experience From: ***, Adam Sent: Monday, November 21, 10:AM To: '*** Subject: Sears/Revdex.com Complaint Importance: High Mr***, I have received your Revdex.com Complaint and agree with you that this unit needs to be replacedThat being said I will need you to go to your local Sears store and identify a comparable refrigeratorThe same unit is available- http://www.sears.com/kenmore-elite-32-cu-ft-super-capacity-french-door/p-0467409...⇄ If you want to select a different item, I will need the digit Sears item # of a comparable unit that you would like and I will process the exchange from my officeI’m in the office Monday thru Wednesday until 4pm central timeJust select a fridge and email me the digit item number and I’ll complete the transaction If you have any questions, please feel free to email or call me Thanks, abc ADAM B*** REGULATORY SPECIALIST, regulatory complaints sears holdings corporation O: *** F: imx integrated member experience We will provide an additional update once we have processed the exchangeWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation ***@searshc.com
December 17, 2017 Nita ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL
*** * *** * *** ** Washington Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator. We
apologize that we neglected to respond to this, but we did assist Mr*** months ago with his refrigerator issueWhen we could not resolve the problem via service, a warranty replacement was authorizedSince it was our understanding this resolved the issue, we have closed our file. We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,Dana ***Team Manager, Regulatory ComplaintsDirect Line: 512-248-7740Email: [email protected]
Nita Virghes Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Shawndra N *** #*** Dear Ms***: We have completed the investigation of Ms*** complaint regarding a washer and dryer purchased from Sears OutletSherri ***, Sears
Outlet District Sales Manager provided the following response: It is unfortunate that we failed Ms*** expectations when she issues arose after the delivery of her washer and dryerWe value Ms*** patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms*** that her concerns have been forwarded to management for review, so future problems of this nature can be averted. We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms*** will allow us another opportunity in the future to provide her with the type of customer service that Sears Outlet has built our reputation upon, but we would understand if this is not possibleMs*** lease had been cancelled and moving forward, if we can be of any assistance to Ms***, she can contact Gerald *** at ***/***That said, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam***@searshc.com
October 1,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: - Janet M ***
Dear Ms***:
We have completed the investigation of Ms***'s complaint regarding her allegation that damage was done to her residence upon
the delivery and install of her purchased appliance
After reviewing Ms***'s complaint and our records, we were able to determine that she was assigned Damage Claim 216395, which is currently pendingAs clarification, once the claimant has been assigned a claim number through our third party vendor *** *** ***, they provide an official response representing Sears*** *** *** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claimThe fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon *** *** ***'s actions; their decision on any claim is finalWe contacted the Carrier Manager Adam *** and were informed that they are working directly with Ms***Currently, they are waiting for estimates from Ms*** to proceed forward with her ClaimIn the interim, since Ms***'s issue is being handled through a standardized claim process with *** *** *** and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler Adam *** at 1-800-856-or a***@linnstar.com, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Ema ***
REGULATORY SPECIALIST, regulatory complaints
sears holdings corporation
** ***
F:
imx integrated member experience
Complaint: ***
I am rejecting this response because: These are lies and it is sick the way this place operates I have all of my notes and can show my rewards but that's fine treat and lie to your customers some moreThis is why I filed the complaint with the Revdex.com because it's just them not being honestAnd funny thing your Roseville store offers me a $gift card why in the world would they do that? Of course I did not accept this I wanted it fixed correctly since the store tells me they have an item and I get a email but the email was sent in errorWOW! Great customer service.
Sincerely,
*** ***
May 2, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** *** *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding her dishwasher
According to our records, the contractor that we had arranged to provide service missed the estimated time of arrival and Ms*** wanted us to narrow that time frame down furtherUnfortunately, that is not possible and it is an estimated time frameThere are many factors that can delay the arrival of a service person as they never know how long the previous job may take and they cannot control traffic or weather conditionsThat said, we did offer to send a Sears technician if possible, but Ms*** did not respond to our offerAt this time, Ms*** purchase has passed the time frame allowed under our return policy and service is her only option according to the terms of her manufacturer’s warrantyAlthough Ms*** manufacturer’s warranty expired as of April 6, 2017, we will cover this repair if she contacts us to schedule it within days from the date of this letter at the email address listed below; after that, out offer will be null and void and any repair or replacement costs will be her responsibility We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns. Sincerely, *** ***Regulatory Complaint Specialist*** Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I regret having to take your time with this matter - I feel the Sears Management made an acceptable offer in view of their negligent Signage - I was percent ready withphoto proof of the signs and the names of the Clerk who I said had a clear view of me in the dept - see I didn't switch signs ETC ETC (was Sears Mistake) I do thank you and Revdex.com for the opportunity to settle the case w/o the hassle of going to small claims - or further aggravation I did get a call from a *** number when I was on the other line - bI had a chance to put the party on hold and switch lines - the caller hung up - No Voice Message - Even though the system offered that - and No Call Back ---- Huh ??? OK - I was so happy to hear you resolved this and I don't think I would have had this cooperation w/o your assistance - KUDOS and Thanks Again Sincerely,
*** ***
September 4,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Shala ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her dissatisfaction with the delay in
receiving the part to complete the repair on her refrigerator or a refund for the service
Upon receipt of Ms*** complaint we reached out to Marion *** Customer Advocate for Unit 7194, to assist with Ms*** concernsMarion contacted Ms*** and they discussed the repair and the part orderedMs*** stated that she would prefer to have the refrigerator repaired if the part was availableMs*** researched and confirmed that the required part was no longer available and notified Ms*** We offered to issue Ms*** a refund for the service and she accepted the offerMs*** should receive it within business daysIf Ms*** has any questions regarding the refund, she can contact Marion *** at (732) ***With that being said, since we have addressed the issue brought forth in Ms*** complaint, we have closed our file
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Matilda ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Matilda***@searshc.com