Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I remain very unhappy with the extensive delay in communication from my initial contact with the company, I nevertheless agree that final resolution is best sought with the owner of the property Sincerely, ***t ***
Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # - Clyde [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s rebuttal We have reviewed both our response and Mr [redacted] ’s rebuttal, and we do not find that he has brought any new information to his complaint While we understand that he was dissatisfied with the amount provided for to replace his vacuum cleaner the amount provided is in line with the Terms and conditions of his Master Protection AgreementThe case remains closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L[redacted] @searshc.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, David S***
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Ms [redacted] request regarding food loss coverage from an issue with her refrigerator in It is important to take a moment to explain the Food Loss coverage as it is laid out in the terms and conditions of the Master Protection AgreementSection of the terms and conditions of the Sears protection agreements state: FOOD LOSS REIMBURSEMENT FOR REFRIGERATORS AND FREEZERSDuring the Term of this Agreement we will reimburse you for any food spoilage that is the result of a mechanical failure of the Covered ProductThe mechanical failure must be verified by usYou must file your claim within fourteen (14) days from the date the loss was verified Ms [redacted] refrigerator was replaced in due to a structural defect; it was found that the refrigerator was lacking sufficient insulation on the left side of the cabinetThe tech notes state the temperature in the freezer to be degrees and degrees in the refrigerator indicating the refrigerator was not experiencing a mechanical failure meaning it was not able to keep food either frozen or refrigeratedAt no time did Ms [redacted] refrigerator stop working causing her to lose food therefore she did not qualify for food loss in Since our records indicate at no time did Ms [redacted] refrigerator suffer a mechanical defect and per the terms and conditions she did not qualify for food loss we have closed this case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Complaint: [redacted] I am rejecting this response because: Your company is refusing to take responsibility for what it's employees are promising it's customers in order to obtain a saleWe made this purchase with your company because we were told we would get the points for itThe man who sold us the washer and dryer promised we would receive the points and was also confirmed when we called the customer service line and we were assured that we would receive themYour Tucson mall sales representative also assured us I believe his name was MikeYour offer of points is very condescending and your response is cold and uncaringIf your company had actually done an investigation you would have pulled our profile and looked at the notes each representative made when we calledThis is the worst customer service experience I have ever had and I will be sharing my review on all social media, clearly your company is not honorable Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Susan J [redacted]
Nita [redacted] Revdex.com North Wabash Ave, Ste# [redacted] Chicago, IL Re: Rickie [redacted] #[redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] complaint regarding a washer purchased from the Rancho Cordova Sears Outlet Danielle [redacted] , Manager of the Rancho Cordova Sears Outlet, provide the following response: Mr [redacted] returned the washer noted in his complaint to the store with the shipping bolts still installedIf he would have removed the shipping bolts, as he was informed by our merchandise pick up and sales associate prior to leaving the store, he would not had any concernsWe removed the washer from where Mr [redacted] left it on the sales floor and have processed a credit to his Visa card ending in That said, we ask that this complaint be closed We apologize to and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
July 22, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] – Shemaria [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding the delay she experienced on her refrigerator As clarification, Cross Country Home Services is the administrator of Ms [redacted] extended warrantyShe would need to contact them regarding her request for any compensation for the loss of use of her unit as her manufacturer’s warranty makes no such provisionsWe attempt to expedite repair such as these with a source of refrigeration, but it is not always possibleIn the end, we were able to move the service date of the final appointment up days and our records reflect that Ms [redacted] repair was finalized on July 10, Since we have fulfilled the terms of Ms [redacted] manufacturer’s warranty, which was our only obligation in this matter, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation Tammie [redacted] @searshc.com
Contact Name and Title: MELISSA [redacted] August 17, 2015 Nita [redacted] RevDex.com 330 North Wabash Ave., Ste. # [redacted] Chicago, IL 60611 Re: Russell [redacted] - # 94 [redacted] Dear Ms. [redacted] : We have completed... our investigation Mr. [redacted] complaint regarding his dissatisfaction with Sears Parts Direct. Upon receiving Mr. [redacted] complaint, we contacted Penny [redacted] with Parts Direct for assistance. Ms. [redacted] immediately called Mr. [redacted] regarding his concerns. Ms. [redacted] explained to Mr. [redacted] that the part was on backorder from the manufacturer, Whirlpool, until at least August 13, 2015. Although Mr. [redacted] should have received an automated email stating that the part is on backorder, Mr. [redacted] states he never received the email. Ms. [redacted] further explained to Mr. [redacted] that all orders are charged to a credit card when the order is placed; otherwise, the manufacturer will not process the order or ship the part. Ms. [redacted] checked with the manufacturer again on August 14, 2015, and found that the part is still on backorder. She subsequently spoke with Mr. [redacted] and he indicated that he did not want to wait any longer for the part; therefore, she canceled the order and processed a refund for $55.94, which should post to his account within the next few days. Mr. [redacted] advised Ms. [redacted] that he was very disappointed with Sears and then disconnected the call. With that said, since Mr. [redacted] has been issued a refund for his canceled part order that was on backorder from the manufacturer, we ask that this matter be closed. We apologize to Mr. [redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
October 18, 2017 [redacted] RevDex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: [redacted] – Carol B*** Dear [redacted] :We have completed the investigation of Ms. B [redacted] complaint regarding her customer service experience upon the delivery and install... of her purchased appliance.After reviewing Ms. B***’ complaint, we contacted the District Store Manager Jim T [redacted] to inquire the status of Ms. B [redacted] damage claim. It our understanding that Ms. B [redacted] claim has been turned over to the sub-contractor’s insurance to resolve legally. Our office was advised that if Ms. B [redacted] has any questions or concerns regarding her claim status, she may contact the Store Owner Phillip B [redacted] at [redacted] Since we were able to confirm with the Store Owner that Ms. B [redacted] claim is being investigated, we have closed our files.We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,Ema C***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: [redacted] F: [redacted] imx integrated member experience
June 29, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have been unable to complete the investigation of Ms [redacted] complaint regarding the problem she encountered when she attempted to return the cordless leaf blower As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyThe receipt that Ms [redacted] was provided clearly states the following “Most items have a return policy of days from purchase but may vary by itemAll returns require a receipt and may be looked up in the storeRestrictions ApplySee Sears.com, signs posted at registers, or an associate for details.” With that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...”Since Ms [redacted] purchased the leaf blower on May 16, 2016, and attempted to return it on June 19, she was clearly over the 30-day “hassle-free” return period However, after the Sears hassle-free 30-day return/exchange period has expired, the leaf blower is covered by the manufacturer’s warrantySince Ms [redacted] mentioned in her complaint that the leaf blower was malfunctioningThe leaf blower does have a year warranty on the battery and year warranty on the unitThe warranty states that with proof of sale, a defective product will be replacedMs [redacted] cannot return the leaf blower but if it is malfunctioning then we will exchange it as per the warranty [redacted] Store Manager for store [redacted] made multiple attempts to contact Ms [redacted] and left voicemails with his contact informationSince she has not responded, we are unable to resolve Ms [redacted] issue until we have the opportunity to discuss the matter with herShe may contact Store Manager [redacted] In the interim, we will consider this matter closed, pending her response We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] - Jeff D A [redacted] Dear [redacted] We have completed our investigation of MrA [redacted] complaint regarding his Sears Home Warranty We would first like to point out that [redacted] Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of [redacted] (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of MrA [redacted] contract CCHS informed us the following: We spoke with MrsA [redacted] and advised her we will reimburse her for the repair performed on the furnaceThe reimbursement will be $minus $deductible for a reimbursement of $We also advised MrsA [redacted] she would be reimbursed for the washer repair at our cost in the amount of $ Since it is our understanding that MrA [redacted] accepted this resolution we have closed this case We apologize to MrA [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Vanessa.L.S [redacted]
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have not completed our investigation of MsG [redacted] complaint regarding her rusting stainless steel appliances It is important to take a moment to explain Stainless Steel as it applies to all residential appliances: Stainless Steel is a slightly misleading nameA more accurate description would be Harder to Stain SteelThe largest single component of stainless steel is steelSteel will rustThe chromium in stainless steel when exposed to oxygen in the atmosphere forms a thin invisible layer called chromium oxideThis invisible layer covering the entire surface gives stainless steel its ability to resist stains and rustIf this layer is damaged rust is formed on the surface at the point of that damageThe good news is, with a little cleaning and care the chromium oxide layer is self-healing as long as the rust has not gotten to the point of deep penetration into in steel We were unable to make contact with MsG [redacted] nor were we able to locate any information regarding a recent appliance purchase with the information provided to us in her complaintWe will be happy to assist her but we will need more detailed information of exactly what problems she is experiencing with her new appliance as well as a copy of her purchase receiptMsG [redacted] can contact me directly via email at [redacted] or via phone at [redacted] At this point we will consider the matter closed pending MsG***’s reply We apologize to MsG [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , even though it took about one month after I bought my dryer to solved the problem but I find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Hans B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Bernadette D***
April 11, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding a recent order As clarification, most mattress manufacturers do not make king foundations in one piece; they use two of the twin Xl foundations to support a king sized mattressThe page in question says “Twin XL/King.” It also says “Twin Xl” in the specifications As such [redacted] only ordered and paid for one Twin Xl foundation, which would only fit one side of her mattressAs a courtesy, we offered to provide [redacted] with a 15% discount off the other foundation as well as waive/refund the shipping fee, but she declinedShould [redacted] decide to reconsider, I may be reached during business hours via email at [redacted] In light of the aforementioned information, we respectfully ask that this matter be closedWe apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
November 2, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Corinne A [redacted] Dear [redacted] We have completed the investigation of MsA [redacted] complaint regarding her online order experience and her request for a full refund It is unfortunate that we failed MsA [redacted] expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter forwarding this matter to Sears Detail Control Center, a refund of $was processed on October 28, For MsA [redacted] records the return receipt number is [redacted] We hope that in the future MsA [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted MsA [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia C [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Thomas [redacted]
October 20, Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # - Cameron [redacted] Dear Ms [redacted] : We have completed our investigation of Ms [redacted] 's complaint regarding service for her Kenmore oven Upon receipt of Mr [redacted] 's complaint, we found that she had previously been in contact with MsShelby [redacted] in our escalated complaint departmentWhen Ms [redacted] contacted Ms [redacted] she spoke to Mr [redacted] who confirmed that the oven had been repaired and all was working wellIf Mr [redacted] is still in need of assistance they can contact Ms [redacted] directly at 888-266-ext**Since it is our understanding that the oven is now in working order and we have provided the contact information of Ms [redacted] 's case manager if she is still in need of assistance we have closed our case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L[redacted] @searshc.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I remain very unhappy with the extensive delay in communication from my initial contact with the company, I nevertheless agree that final resolution is best sought with the owner of the property Sincerely, ***t ***
Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # - Clyde [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’s rebuttal We have reviewed both our response and Mr [redacted] ’s rebuttal, and we do not find that he has brought any new information to his complaint While we understand that he was dissatisfied with the amount provided for to replace his vacuum cleaner the amount provided is in line with the Terms and conditions of his Master Protection AgreementThe case remains closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L[redacted] @searshc.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, David S***
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Ms [redacted] request regarding food loss coverage from an issue with her refrigerator in It is important to take a moment to explain the Food Loss coverage as it is laid out in the terms and conditions of the Master Protection AgreementSection of the terms and conditions of the Sears protection agreements state: FOOD LOSS REIMBURSEMENT FOR REFRIGERATORS AND FREEZERSDuring the Term of this Agreement we will reimburse you for any food spoilage that is the result of a mechanical failure of the Covered ProductThe mechanical failure must be verified by usYou must file your claim within fourteen (14) days from the date the loss was verified Ms [redacted] refrigerator was replaced in due to a structural defect; it was found that the refrigerator was lacking sufficient insulation on the left side of the cabinetThe tech notes state the temperature in the freezer to be degrees and degrees in the refrigerator indicating the refrigerator was not experiencing a mechanical failure meaning it was not able to keep food either frozen or refrigeratedAt no time did Ms [redacted] refrigerator stop working causing her to lose food therefore she did not qualify for food loss in Since our records indicate at no time did Ms [redacted] refrigerator suffer a mechanical defect and per the terms and conditions she did not qualify for food loss we have closed this case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Complaint: [redacted] I am rejecting this response because: Your company is refusing to take responsibility for what it's employees are promising it's customers in order to obtain a saleWe made this purchase with your company because we were told we would get the points for itThe man who sold us the washer and dryer promised we would receive the points and was also confirmed when we called the customer service line and we were assured that we would receive themYour Tucson mall sales representative also assured us I believe his name was MikeYour offer of points is very condescending and your response is cold and uncaringIf your company had actually done an investigation you would have pulled our profile and looked at the notes each representative made when we calledThis is the worst customer service experience I have ever had and I will be sharing my review on all social media, clearly your company is not honorable Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Susan J [redacted]
Nita [redacted] Revdex.com North Wabash Ave, Ste# [redacted] Chicago, IL Re: Rickie [redacted] #[redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] complaint regarding a washer purchased from the Rancho Cordova Sears Outlet Danielle [redacted] , Manager of the Rancho Cordova Sears Outlet, provide the following response: Mr [redacted] returned the washer noted in his complaint to the store with the shipping bolts still installedIf he would have removed the shipping bolts, as he was informed by our merchandise pick up and sales associate prior to leaving the store, he would not had any concernsWe removed the washer from where Mr [redacted] left it on the sales floor and have processed a credit to his Visa card ending in That said, we ask that this complaint be closed We apologize to and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
July 22, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] – Shemaria [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding the delay she experienced on her refrigerator As clarification, Cross Country Home Services is the administrator of Ms [redacted] extended warrantyShe would need to contact them regarding her request for any compensation for the loss of use of her unit as her manufacturer’s warranty makes no such provisionsWe attempt to expedite repair such as these with a source of refrigeration, but it is not always possibleIn the end, we were able to move the service date of the final appointment up days and our records reflect that Ms [redacted] repair was finalized on July 10, Since we have fulfilled the terms of Ms [redacted] manufacturer’s warranty, which was our only obligation in this matter, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation Tammie [redacted] @searshc.com
Contact Name and Title: MELISSA [redacted] August 17, 2015 Nita [redacted] RevDex.com 330 North Wabash Ave., Ste. # [redacted] Chicago, IL 60611 Re: Russell [redacted] - # 94 [redacted] Dear Ms. [redacted] : We have completed... our investigation Mr. [redacted] complaint regarding his dissatisfaction with Sears Parts Direct. Upon receiving Mr. [redacted] complaint, we contacted Penny [redacted] with Parts Direct for assistance. Ms. [redacted] immediately called Mr. [redacted] regarding his concerns. Ms. [redacted] explained to Mr. [redacted] that the part was on backorder from the manufacturer, Whirlpool, until at least August 13, 2015. Although Mr. [redacted] should have received an automated email stating that the part is on backorder, Mr. [redacted] states he never received the email. Ms. [redacted] further explained to Mr. [redacted] that all orders are charged to a credit card when the order is placed; otherwise, the manufacturer will not process the order or ship the part. Ms. [redacted] checked with the manufacturer again on August 14, 2015, and found that the part is still on backorder. She subsequently spoke with Mr. [redacted] and he indicated that he did not want to wait any longer for the part; therefore, she canceled the order and processed a refund for $55.94, which should post to his account within the next few days. Mr. [redacted] advised Ms. [redacted] that he was very disappointed with Sears and then disconnected the call. With that said, since Mr. [redacted] has been issued a refund for his canceled part order that was on backorder from the manufacturer, we ask that this matter be closed. We apologize to Mr. [redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
October 18, 2017 [redacted] RevDex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: [redacted] – Carol B*** Dear [redacted] :We have completed the investigation of Ms. B [redacted] complaint regarding her customer service experience upon the delivery and install... of her purchased appliance.After reviewing Ms. B***’ complaint, we contacted the District Store Manager Jim T [redacted] to inquire the status of Ms. B [redacted] damage claim. It our understanding that Ms. B [redacted] claim has been turned over to the sub-contractor’s insurance to resolve legally. Our office was advised that if Ms. B [redacted] has any questions or concerns regarding her claim status, she may contact the Store Owner Phillip B [redacted] at [redacted] Since we were able to confirm with the Store Owner that Ms. B [redacted] claim is being investigated, we have closed our files.We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,Ema C***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: [redacted] F: [redacted] imx integrated member experience
June 29, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have been unable to complete the investigation of Ms [redacted] complaint regarding the problem she encountered when she attempted to return the cordless leaf blower As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyThe receipt that Ms [redacted] was provided clearly states the following “Most items have a return policy of days from purchase but may vary by itemAll returns require a receipt and may be looked up in the storeRestrictions ApplySee Sears.com, signs posted at registers, or an associate for details.” With that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below)For most items, you have days from the date of your original purchase to make a return with the following exceptions...”Since Ms [redacted] purchased the leaf blower on May 16, 2016, and attempted to return it on June 19, she was clearly over the 30-day “hassle-free” return period However, after the Sears hassle-free 30-day return/exchange period has expired, the leaf blower is covered by the manufacturer’s warrantySince Ms [redacted] mentioned in her complaint that the leaf blower was malfunctioningThe leaf blower does have a year warranty on the battery and year warranty on the unitThe warranty states that with proof of sale, a defective product will be replacedMs [redacted] cannot return the leaf blower but if it is malfunctioning then we will exchange it as per the warranty [redacted] Store Manager for store [redacted] made multiple attempts to contact Ms [redacted] and left voicemails with his contact informationSince she has not responded, we are unable to resolve Ms [redacted] issue until we have the opportunity to discuss the matter with herShe may contact Store Manager [redacted] In the interim, we will consider this matter closed, pending her response We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] - Jeff D A [redacted] Dear [redacted] We have completed our investigation of MrA [redacted] complaint regarding his Sears Home Warranty We would first like to point out that [redacted] Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of [redacted] (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of MrA [redacted] contract CCHS informed us the following: We spoke with MrsA [redacted] and advised her we will reimburse her for the repair performed on the furnaceThe reimbursement will be $minus $deductible for a reimbursement of $We also advised MrsA [redacted] she would be reimbursed for the washer repair at our cost in the amount of $ Since it is our understanding that MrA [redacted] accepted this resolution we have closed this case We apologize to MrA [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Vanessa.L.S [redacted]
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have not completed our investigation of MsG [redacted] complaint regarding her rusting stainless steel appliances It is important to take a moment to explain Stainless Steel as it applies to all residential appliances: Stainless Steel is a slightly misleading nameA more accurate description would be Harder to Stain SteelThe largest single component of stainless steel is steelSteel will rustThe chromium in stainless steel when exposed to oxygen in the atmosphere forms a thin invisible layer called chromium oxideThis invisible layer covering the entire surface gives stainless steel its ability to resist stains and rustIf this layer is damaged rust is formed on the surface at the point of that damageThe good news is, with a little cleaning and care the chromium oxide layer is self-healing as long as the rust has not gotten to the point of deep penetration into in steel We were unable to make contact with MsG [redacted] nor were we able to locate any information regarding a recent appliance purchase with the information provided to us in her complaintWe will be happy to assist her but we will need more detailed information of exactly what problems she is experiencing with her new appliance as well as a copy of her purchase receiptMsG [redacted] can contact me directly via email at [redacted] or via phone at [redacted] At this point we will consider the matter closed pending MsG***’s reply We apologize to MsG [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , even though it took about one month after I bought my dryer to solved the problem but I find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Hans B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Bernadette D***
April 11, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding a recent order As clarification, most mattress manufacturers do not make king foundations in one piece; they use two of the twin Xl foundations to support a king sized mattressThe page in question says “Twin XL/King.” It also says “Twin Xl” in the specifications As such [redacted] only ordered and paid for one Twin Xl foundation, which would only fit one side of her mattressAs a courtesy, we offered to provide [redacted] with a 15% discount off the other foundation as well as waive/refund the shipping fee, but she declinedShould [redacted] decide to reconsider, I may be reached during business hours via email at [redacted] In light of the aforementioned information, we respectfully ask that this matter be closedWe apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
November 2, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Corinne A [redacted] Dear [redacted] We have completed the investigation of MsA [redacted] complaint regarding her online order experience and her request for a full refund It is unfortunate that we failed MsA [redacted] expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter forwarding this matter to Sears Detail Control Center, a refund of $was processed on October 28, For MsA [redacted] records the return receipt number is [redacted] We hope that in the future MsA [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted MsA [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia C [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Thomas [redacted]
October 20, Nita [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # - Cameron [redacted] Dear Ms [redacted] : We have completed our investigation of Ms [redacted] 's complaint regarding service for her Kenmore oven Upon receipt of Mr [redacted] 's complaint, we found that she had previously been in contact with MsShelby [redacted] in our escalated complaint departmentWhen Ms [redacted] contacted Ms [redacted] she spoke to Mr [redacted] who confirmed that the oven had been repaired and all was working wellIf Mr [redacted] is still in need of assistance they can contact Ms [redacted] directly at 888-266-ext**Since it is our understanding that the oven is now in working order and we have provided the contact information of Ms [redacted] 's case manager if she is still in need of assistance we have closed our case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct Vanessa.L[redacted] @searshc.com