Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10980823, and find that this resolution is satisfactory to me Sincerely, Hope ***
November 11, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** [redacted] We have completed the investigation of [redacted] complaint regarding the service he received on his dryer and his subsequent attempt to have service under his 90-day guarantee only to have the service call rescheduled.Our records indicate that prior to our receipt of [redacted] complaint he was assisted by our executive customer support group They offered to refund him in full as a one-time customer accommodation, and he acceptedOn October 6, 2015, they confirmed that the refund had posted to the accountSince it was our understanding this resolution met with [redacted] approval as it was what he requested, we have closed our file.We apologize to MrStephani and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Lindsey ***
January 26, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] rebuttal In accordance with our agreement with the payment car industry like most retailers, refunds are issued in the same form of tenderIf Ms [redacted] has a balance, she would need to contact ***, the administrator of her account, and request a checkUnfortunately, we cannot assist further with this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
June 22, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her online order of a pool table mistakenly listed for $ We strive to provide our Sears.com customers with accurate information, including pricing and availability, on all products available on Sears.com Should we uncover a pricing error, or if we determine that the merchandise is not in stock to be shipped to a customer’s area, we email the customer, and cancel the order If a customer's credit card is charged with a purchase and the order is cancelled, Sears promptly issues a credit to the card We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site With an online business, it is possible for mistakes of this nature to happen occasionally, with the possibility of many orders being placed before a correction can be made, which could result in a substantial loss for a retailer This is why most online merchants have similar terms and conditions Most online retailers post similar terms of use, and we stand by our disclaimer We sincerely apologize to Ms [redacted] for any inconvenience she may have experienced due to this error, and have included a copy of our disclaimer below, in the event that she is not completely familiar with it: Pricing errors may occur on the Sears Site from time to time, on items sold by Sears, or items sold by third party sellers on Sears MarketplaceSears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an errorSears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from SearsAny payments you make to Sears for orders that are cancelled due to pricing errors will be refundedWith that having been said, our records show that Ms [redacted] had previously been in contact with [redacted] ***, Sears’ escalated complaint departmentAs a gesture of goodwill, [redacted] offered $in Shop Your Way Reward points or a 20% discount which was declinedSince a resolution appropriate to our Terms of Use has been offered, we have closed our file regarding this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
May 5, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding Sears Home ServicesFirst, we would like to apologize to *** [redacted] for failing his expectations in regard to the repair of his dishwasher Additionally, we would like to assure [redacted] that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network We do not take these matters lightly and we sincerely regret any frustration we may have caused [redacted] Upon reviewing [redacted] service order, we find that on April 1, 2016, the technician arrived at [redacted] home at 10:am and left his residence at 10:38am The notes indicate that the technician dislodged a float The job code used was “to replace the float” While this is not completely accurate, it is the correct job code, as there is not one specifically for “dislodging a float” Although [redacted] was charged correctly, as a one-time courtesy, we have processed a $refund, which is half of what [redacted] requested A check request was submitted on May 5, 2016, so [redacted] should receive the check in the next two weeks We do not feel that [redacted] should only be charged a diagnostic fee as the technician did more than just diagnose his dishwasher; he provided a service and restored the dishwasher to proper working order With that said, since we have documented [redacted] concerns and processed the refund we feel is commensurate to the circumstances, we ask that this matter be closedAgain, we apologize to [redacted] and we appreciate the opportunity to address this matterSincerely, [redacted] Regulatory Complaints Specialist
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Patricia ***
(The consumer indicated he/she DID NOT accept the response from the business.)I do not agree with this. I called on September 28, 2015 at 8:10 a.m. and left a voicemail stating that we were still having an issue - in fact the original issue is still occurring and has not been resolved. I never... received a call back from Sears and called yet again this evening. My husband suggested that I look on our case status with BBB and saw Sears response of yesterday. It has been a month and we have a dishwasher that does not work. I'm not happy and do not considered this resolved.
Complaint: [redacted] I am rejecting this response because: you have not called and left a voicemail. I have received 2 emails. This matter is closed because the bank got involved. It should not have taken a month for this to be resolved. Shame on your business and customer service. I had been waiting on a refund for a month and a half! Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Wade [redacted]
May 27, [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL [redacted] Dear [redacted] We have been unable to complete the investigation of Mr [redacted] complaint regarding his recent online order experience and request for a refund We sent an email correspondence to Mr [redacted] on May 24, 2016, advising that our records showed pair of Men’s Jeans Core Regular Fit (item [redacted] ) for $each were returned and a refund of $was issued on April 18, However, Sears Online did not receive a record of any other items returned to the warehouseAs such, Sears Online has requested trac [redacted] numbers for each piece of merchandise that was returned in order for them to confirm this with the warehouseOnce the warehouse is able to verify the merchandise was returned then a refund can be processed at that timeUnfortunately, we have not received a response to dateUntil we have an opportunity to discuss this matter with him, and receive the necessary information to verify the return, we are unable to work toward a resolutionIf Mr [redacted] still requires assistance, he may contact Sears Online or reply to us via email at [redacted] We ask to have this matter closed in the interim, pending Mr [redacted] response We apologize to Mr [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
(The consumer indicated he/she ACCEPTED the response from the business.) Thank you for doing the right thingI accept the response and further internal review of customer serviceI appreciate the follow up and apology
[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding the installation of a range at a rental property Ms [redacted] was advised that due to the electrical wiring at the rental property not being up to code, our contractor was unable to install the range Sears contractor is not an electrician and was contracted by Sears to install the oven, not to make electrical changes or coded upgradesWe have informed Ms [redacted] that it would be best for her to have an electrician out to the property to address the aforementioned concernsWe have offered to reimburse Ms [redacted] the charges to have the oven installed, an offer Ms [redacted] has declined and she has stated that she will be filing suit against SearsMs [redacted] was provided with the contact information for our corporate officeSince Ms [redacted] is counsel and will be moving forward by filing suit against Sears, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
January 30, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] s complaint regarding her dissatisfaction with the delivery delay of her gas grill and her request for a refund of her delivery fee Firstly we would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedWe want to assure Ms [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further We researched and the grill arrived at the warehouse from the manufacturer on January 9, 2017, but it was not assembledSince the unit had to be assembled prior to the delivery, the delivery date was rescheduled for January 10, According to Ms [redacted] s order, the delivery fee was $and she was provided a $discount on the delivery fee; therefore, she was charged $for the deliveryWe would like to note that the delivery fee is nonrefundableHowever, for customer satisfaction, we offered to reimburse Ms [redacted] the $and she accepted the offerOn January 30, we issued the $credit to her credit card ending in The credit should post to her account within – business days depending on her banking instituteWith that being said, since we have addressed the issue brought forth in Ms [redacted] s complaint, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Cheryl [redacted] #Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s complaint regarding Sears Home Services and repairs to her refrigeratorMarion [redacted] , Sears Home Services, Customer Advocate provided the following response: On August 9, 2016, I had the pleasure of speaking with Ms [redacted] regarding her concernsWhile the technician was at the home he removed the control board and defrosted all of the ice that has accumulatedMs [redacted] was happy because the other technician did not defrost the unitIf the aforementioned repair does not resolve Ms [redacted] ’s concerns, we will escalate to Cross Country Home Services, the administrator of the Sears Home WarrantyMs [redacted] has my contact information and has agreed to contact me if any additional concerns existSince we have noted our response to Ms [redacted] ’s concerns, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted] @searshc.com
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Ms [redacted] complaint regarding extended warranty service for her Kenmore refrigerator It is important to note that we have no service history for Ms [redacted] refrigeratorWe do show that Ms [redacted] contacted Sears on December 7, with questions regarding repair service but no service order was set up at that time Ms [redacted] does indeed have a rive (5) year extended warranty on the sealed system of her refrigerator which will expire on October 22, and a ten (10) year warranty on the compressor which will expire on October This information is listed on page of her owner’s manualIt also states to arrange for warranty service to call [redacted] ( [redacted] Ms [redacted] will need to have a Sears service technician out to confirm the parts she states are needed by her third party technician The service order will be set up as a cash call until our service tech has confirmed the needed repairs are covered under the extended warranty as indicated in her owner’s manual, once done he will proceed with part orders and completion of the serviceIf it is found that any of the parts needed to repair the refrigerator are not covered under the extended parts warranties Ms [redacted] will be provided with an estimate to complete the repairs Since we have explained that Ms [redacted] will need to set service with a Sears service technician to receive the warranty service she indicates she needs we have closed our case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Contact Name and Title: Eligia [redacted] Contact Phone: [redacted] September 11, Nita [redacted] Revdex.com North Wabash Ave, Ste# [redacted] Chicago, IL Re: - Sydney [redacted] Dear Ms [redacted] : We have not fully completed our investigation of Ms [redacted] 's complaint regarding her online experience We apologize for the delay in responding to this complaintWe forwarded this matter to the Store and District Manager of Sears Outlet Unit to research and are currently awaiting their responseWe are committed to providing a fair and equitable resolution and ask that Ms [redacted] allow us ten business days to come to a decisionIn the interim, should Ms [redacted] have any questions, she may contact the unit directly at (480) [redacted] We apologize again and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
May 4, [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL *** [redacted] We have been unable to complete the investigation of [redacted] complaint regarding his recent visit to one of our auto centers Upon receiving [redacted] complaint, we escalated his concerns to [redacted] ***, Auto Center Manager of store# *** [redacted] has attempted to reach [redacted] via telephone and I have left contact information on his voicemail; however, at this time he has not responded We are unable to resolve [redacted] issue until we have the opportunity to discuss the matter with him He may contact [redacted] at [redacted] *t his earliest convenience if he still requires assistance with his issue In the interim, we will consider [redacted] matter closed, pending his response We apologize to [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me We have agreed on the settlement and I am waiting to receive their check [redacted] was great to work with and they have satisfied my request to get something besides their choice of my replacement I appreciate Sears Holdings for their prompt attention to this matter Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10980823, and find that this resolution is satisfactory to me Sincerely, Hope ***
November 11, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** [redacted] We have completed the investigation of [redacted] complaint regarding the service he received on his dryer and his subsequent attempt to have service under his 90-day guarantee only to have the service call rescheduled.Our records indicate that prior to our receipt of [redacted] complaint he was assisted by our executive customer support group They offered to refund him in full as a one-time customer accommodation, and he acceptedOn October 6, 2015, they confirmed that the refund had posted to the accountSince it was our understanding this resolution met with [redacted] approval as it was what he requested, we have closed our file.We apologize to MrStephani and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Lindsey ***
January 26, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] rebuttal In accordance with our agreement with the payment car industry like most retailers, refunds are issued in the same form of tenderIf Ms [redacted] has a balance, she would need to contact ***, the administrator of her account, and request a checkUnfortunately, we cannot assist further with this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
June 22, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her online order of a pool table mistakenly listed for $ We strive to provide our Sears.com customers with accurate information, including pricing and availability, on all products available on Sears.com Should we uncover a pricing error, or if we determine that the merchandise is not in stock to be shipped to a customer’s area, we email the customer, and cancel the order If a customer's credit card is charged with a purchase and the order is cancelled, Sears promptly issues a credit to the card We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site With an online business, it is possible for mistakes of this nature to happen occasionally, with the possibility of many orders being placed before a correction can be made, which could result in a substantial loss for a retailer This is why most online merchants have similar terms and conditions Most online retailers post similar terms of use, and we stand by our disclaimer We sincerely apologize to Ms [redacted] for any inconvenience she may have experienced due to this error, and have included a copy of our disclaimer below, in the event that she is not completely familiar with it: Pricing errors may occur on the Sears Site from time to time, on items sold by Sears, or items sold by third party sellers on Sears MarketplaceSears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an errorSears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from SearsAny payments you make to Sears for orders that are cancelled due to pricing errors will be refundedWith that having been said, our records show that Ms [redacted] had previously been in contact with [redacted] ***, Sears’ escalated complaint departmentAs a gesture of goodwill, [redacted] offered $in Shop Your Way Reward points or a 20% discount which was declinedSince a resolution appropriate to our Terms of Use has been offered, we have closed our file regarding this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
May 5, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding Sears Home ServicesFirst, we would like to apologize to *** [redacted] for failing his expectations in regard to the repair of his dishwasher Additionally, we would like to assure [redacted] that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network We do not take these matters lightly and we sincerely regret any frustration we may have caused [redacted] Upon reviewing [redacted] service order, we find that on April 1, 2016, the technician arrived at [redacted] home at 10:am and left his residence at 10:38am The notes indicate that the technician dislodged a float The job code used was “to replace the float” While this is not completely accurate, it is the correct job code, as there is not one specifically for “dislodging a float” Although [redacted] was charged correctly, as a one-time courtesy, we have processed a $refund, which is half of what [redacted] requested A check request was submitted on May 5, 2016, so [redacted] should receive the check in the next two weeks We do not feel that [redacted] should only be charged a diagnostic fee as the technician did more than just diagnose his dishwasher; he provided a service and restored the dishwasher to proper working order With that said, since we have documented [redacted] concerns and processed the refund we feel is commensurate to the circumstances, we ask that this matter be closedAgain, we apologize to [redacted] and we appreciate the opportunity to address this matterSincerely, [redacted] Regulatory Complaints Specialist
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Patricia ***
(The consumer indicated he/she DID NOT accept the response from the business.)I do not agree with this. I called on September 28, 2015 at 8:10 a.m. and left a voicemail stating that we were still having an issue - in fact the original issue is still occurring and has not been resolved. I never... received a call back from Sears and called yet again this evening. My husband suggested that I look on our case status with BBB and saw Sears response of yesterday. It has been a month and we have a dishwasher that does not work. I'm not happy and do not considered this resolved.
Complaint: [redacted] I am rejecting this response because: you have not called and left a voicemail. I have received 2 emails. This matter is closed because the bank got involved. It should not have taken a month for this to be resolved. Shame on your business and customer service. I had been waiting on a refund for a month and a half! Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Wade [redacted]
May 27, [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL [redacted] Dear [redacted] We have been unable to complete the investigation of Mr [redacted] complaint regarding his recent online order experience and request for a refund We sent an email correspondence to Mr [redacted] on May 24, 2016, advising that our records showed pair of Men’s Jeans Core Regular Fit (item [redacted] ) for $each were returned and a refund of $was issued on April 18, However, Sears Online did not receive a record of any other items returned to the warehouseAs such, Sears Online has requested trac [redacted] numbers for each piece of merchandise that was returned in order for them to confirm this with the warehouseOnce the warehouse is able to verify the merchandise was returned then a refund can be processed at that timeUnfortunately, we have not received a response to dateUntil we have an opportunity to discuss this matter with him, and receive the necessary information to verify the return, we are unable to work toward a resolutionIf Mr [redacted] still requires assistance, he may contact Sears Online or reply to us via email at [redacted] We ask to have this matter closed in the interim, pending Mr [redacted] response We apologize to Mr [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
(The consumer indicated he/she ACCEPTED the response from the business.) Thank you for doing the right thingI accept the response and further internal review of customer serviceI appreciate the follow up and apology
[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding the installation of a range at a rental property Ms [redacted] was advised that due to the electrical wiring at the rental property not being up to code, our contractor was unable to install the range Sears contractor is not an electrician and was contracted by Sears to install the oven, not to make electrical changes or coded upgradesWe have informed Ms [redacted] that it would be best for her to have an electrician out to the property to address the aforementioned concernsWe have offered to reimburse Ms [redacted] the charges to have the oven installed, an offer Ms [redacted] has declined and she has stated that she will be filing suit against SearsMs [redacted] was provided with the contact information for our corporate officeSince Ms [redacted] is counsel and will be moving forward by filing suit against Sears, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
January 30, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] s complaint regarding her dissatisfaction with the delivery delay of her gas grill and her request for a refund of her delivery fee Firstly we would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedWe want to assure Ms [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further We researched and the grill arrived at the warehouse from the manufacturer on January 9, 2017, but it was not assembledSince the unit had to be assembled prior to the delivery, the delivery date was rescheduled for January 10, According to Ms [redacted] s order, the delivery fee was $and she was provided a $discount on the delivery fee; therefore, she was charged $for the deliveryWe would like to note that the delivery fee is nonrefundableHowever, for customer satisfaction, we offered to reimburse Ms [redacted] the $and she accepted the offerOn January 30, we issued the $credit to her credit card ending in The credit should post to her account within – business days depending on her banking instituteWith that being said, since we have addressed the issue brought forth in Ms [redacted] s complaint, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
(The consumer indicated he/she ACCEPTED the response from the business.) No longer have e-mails saying dollar minimum charge
Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Cheryl [redacted] #Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s complaint regarding Sears Home Services and repairs to her refrigeratorMarion [redacted] , Sears Home Services, Customer Advocate provided the following response: On August 9, 2016, I had the pleasure of speaking with Ms [redacted] regarding her concernsWhile the technician was at the home he removed the control board and defrosted all of the ice that has accumulatedMs [redacted] was happy because the other technician did not defrost the unitIf the aforementioned repair does not resolve Ms [redacted] ’s concerns, we will escalate to Cross Country Home Services, the administrator of the Sears Home WarrantyMs [redacted] has my contact information and has agreed to contact me if any additional concerns existSince we have noted our response to Ms [redacted] ’s concerns, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted] @searshc.com
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Ms [redacted] complaint regarding extended warranty service for her Kenmore refrigerator It is important to note that we have no service history for Ms [redacted] refrigeratorWe do show that Ms [redacted] contacted Sears on December 7, with questions regarding repair service but no service order was set up at that time Ms [redacted] does indeed have a rive (5) year extended warranty on the sealed system of her refrigerator which will expire on October 22, and a ten (10) year warranty on the compressor which will expire on October This information is listed on page of her owner’s manualIt also states to arrange for warranty service to call [redacted] ( [redacted] Ms [redacted] will need to have a Sears service technician out to confirm the parts she states are needed by her third party technician The service order will be set up as a cash call until our service tech has confirmed the needed repairs are covered under the extended warranty as indicated in her owner’s manual, once done he will proceed with part orders and completion of the serviceIf it is found that any of the parts needed to repair the refrigerator are not covered under the extended parts warranties Ms [redacted] will be provided with an estimate to complete the repairs Since we have explained that Ms [redacted] will need to set service with a Sears service technician to receive the warranty service she indicates she needs we have closed our case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Contact Name and Title: Eligia [redacted] Contact Phone: [redacted] September 11, Nita [redacted] Revdex.com North Wabash Ave, Ste# [redacted] Chicago, IL Re: - Sydney [redacted] Dear Ms [redacted] : We have not fully completed our investigation of Ms [redacted] 's complaint regarding her online experience We apologize for the delay in responding to this complaintWe forwarded this matter to the Store and District Manager of Sears Outlet Unit to research and are currently awaiting their responseWe are committed to providing a fair and equitable resolution and ask that Ms [redacted] allow us ten business days to come to a decisionIn the interim, should Ms [redacted] have any questions, she may contact the unit directly at (480) [redacted] We apologize again and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
May 4, [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL *** [redacted] We have been unable to complete the investigation of [redacted] complaint regarding his recent visit to one of our auto centers Upon receiving [redacted] complaint, we escalated his concerns to [redacted] ***, Auto Center Manager of store# *** [redacted] has attempted to reach [redacted] via telephone and I have left contact information on his voicemail; however, at this time he has not responded We are unable to resolve [redacted] issue until we have the opportunity to discuss the matter with him He may contact [redacted] at [redacted] *t his earliest convenience if he still requires assistance with his issue In the interim, we will consider [redacted] matter closed, pending his response We apologize to [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me We have agreed on the settlement and I am waiting to receive their check [redacted] was great to work with and they have satisfied my request to get something besides their choice of my replacement I appreciate Sears Holdings for their prompt attention to this matter Sincerely, [redacted] ***