Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Andrene [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms***’s complaint regarding repairs to her washer Sears stance on this issue remains unchangedAs we stated in our initial correspondence, per the terms and conditions of the Master Protection Agreement (MPA) covering the washer which state that a covered item is eligible for replacement once there have been service calls where functional parts have been replacedSince the washer does not meet the aforementioned criteria for replacement, we will not be replacing the washerSince we noted our response to Ms***’s concerns, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Therese Mcc [redacted]
September 21, 2016 Nita [redacted] RevDex.com 330 North Wabash Ave., Ste. # [redacted] Chicago, IL 60611 Re: [redacted] 7 – Robert [redacted] Dear Ms. [redacted] , We have completed the investigation of Mr. [redacted] ’s complaint regarding his online order experience... and his request for a refund of the cancelled order. We would first like to apologize for any inconvenience Mr. [redacted] experienced with this matter. We can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. After researching this further, we found that while the refund was processed the points had not bridged over to the account. We contacted the Shop Your Way Rewards team and they were able to return the points of 11,190 back to Mr. [redacted] ’s account on September 19, 2016. Additionally, we hope that in the future Mr. [redacted] will allow us another opportunity to provide him with the type of customer service that we have built our reputation upon. In the interim, since a full refund has been provided, we respectfully ask to have this matter closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
March 31, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] We have completed the investigation of [redacted] complaint regarding her dissatisfaction with the customer service at her local SearsIt is unfortunate that we failed [redacted] expectations when she recently visited her local Sears to return a pair of shoesWe value [redacted] patronage, but we can understand how the series of events noted in her complaint may have exacerbated her frustrationsWe regret that this incident occurred, but we can assure [redacted] that her concerns have been forwarded to management for review Store Manager [redacted] spoke with [redacted] on March 31, 2016, in regard to her concerns and apologized for the problems she experienced [redacted] has assured [redacted] that she will be provided with her refund It is our understanding that [redacted] will be returning to the store on Saturday to receive her refund; she can choose to receive a credit to her account or a cash refundAgain, we sincerely apologize for any inconvenience [redacted] may have experienced while trying to return her shoes We hope that [redacted] will allow us another opportunity in the future to provide her with the type of customer service that Sears has built its reputation upon and strives to provide to each of our customersIf [redacted] has any remaining concerns, she may contact [redacted] As a final conciliatory gesture, we have processed a gift card request for $25.00; [redacted] should receive it in the mail in the next two to three weeksIn the interim, we ask to have this matter closedAgain, we apologize to [redacted] for this issue and appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
Complaint [redacted] I am rejecting this response because: The only technicians from Sears that have ever shown up to my home was in May and JuneI have proof of the refrigerator being repairable by [redacted] before he "worked" on it, and proof of it not being repairable by another Sears technician Lee after Frank "worked" on itThe statements in your response are lies and I can and will prove itI will be contacting a lawyer from this point onThank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, I do not understand the Sears response by pointing out disclaimers or ADVERTISING links to third party sellersIt was not an advertisement link or item that I ordered from a third party, but directly off the Sears websiteIn fact, I just revisited the Sears website, looking to see if I had missed a disclaimer, but only saw the MARKETPLACE GUARANTEE that I've copied from the Sears website and pasted belowThe response I received from the third party seller, [redacted] LLC, on July 13, stated: "It appears the April contact date you are referencing is when you left us a seller reviewThis is not a form of contacting a seller and order issues cannot be resolved through reviewsIn fact sellers do not even get notified when buyers leave reviewsWe would have needed to be contacted through Sears messaging system, in which case we would have promptly provided return labelsThank you." However, it WAS the Sears message board review link, "Problem with order" I was using for all correspondence, both to Sears and [redacted] The fact that [redacted] LLC finally responded to me, on the very same message board as my first complaint, would reveal that they could see all the messages in chronicle order, as I could see them posted on my message board It is also discouraging that Sears "Marketplace Guarantee", as stated below, Guarantees they will step in and help if a customer isn't satisfiedYet it took me nearly months (MANY hours spent calling Sears online support, speaking with many online support members, different supervisors, different complaint claim numbers, calling Sears charge company, many Sears online correspondence reviews/problems with order) ALL trying to return the itemNot until I saw it necessary to file a complaint with the Revdex.com, before Sears would fulfill their Marketplace Guarantee and HELP me! SHAME ON YOU, SEARS.ALL BECAUSE I was shipped an item I DIDN'T ORDER and Sears third party seller, [redacted] LLC, wouldn't acknowledge my request for a return label and Sears wouldn't help resolve the issueTHANK YOU TO THE Revdex.com, FOR FINALLY GETTING RESULTS!!! Shop Marketplace with ConfidenceOur Marketplace sellers are backed by Sears with our Marketplace GuaranteeIf you're not satisfied with your experience, Sears will step in and helpIf we can't, we'll refund the cost of your order - including shippingLimitations applyLearn more Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10887148, and find that this resolution is satisfactory to me Sincerely, Kristen [redacted]
February 4, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding a recent transaction While we try to make interactions for our consumers as painless as possible, our registers will not allow us to key in an account number; it must be scannedIf Ms [redacted] magnetic strip is worn out, she may want to consider having her card replacedHad the magnetic strip been active, it seems that we would have provided a refundAdditionally, our Kmart website clearly says concerning price matching: “Price Adjustments for In-Store Kmart Purchases: Price adjustments will be given on prior Kmart in-store purchases that go on sale within days of purchaseYou must bring in your original sales receipt to receive the adjustmentPrice adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.” As you can see, online prices are not matchedWe would be willing to examine the matter further if Ms [redacted] would email a copy of her receipt to: [redacted] or fax it to ( [redacted] However, we want to also point out that our return policy also notes: “No returns on Valentine, Easter, Christmas, and Halloween product after the holiday.” Ms [redacted] was trying to return a Christmas sweater on January 9, 2017, which is clearly after the holiday; therefore, we are not obligated to provide anything at this point in time, but may do so as a courtesy In light of the aforementioned information, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to say that the sales person told us if we waited till Sunday, we would get the Friends and Family discount of 15%Who is training these sales people? Previously we bought a tv, dvd player and surround system at the same Sears during Friends and Family The sales person told us that this was he best price they ever had on the [redacted] line We went back a week later because Sears had a sale, took the receipt in and received additional $back, the Friends and Family promotion is a joke I think this is why Sears is hurting, advertising and people are tired of being over charged or lied too.Also the delivery people should be better trained They wired the wrong wires up and blamed it on my breaker Also they did not put a wire bracket on the dryer, that is a fire hazard which will eventually catch up to Sears I am accepting the offer but after all these problems, you have lost me and my families business There are many appliance dealers out there so we won't have to experience this againDevin [redacted] Sincerely, Devin ***
July 25, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have reviewed Mr [redacted] rebuttal complaint regarding his rice cooker and request for assistance with tracking the item After researching Mr [redacted] order we show that the [redacted] tracking number is [redacted] Additionally, [redacted] shows that the item was delivered on July 22, 2016, at approximately 10:amSince we show that the order was delivered accordingly, we respectfully ask to have this matter remain closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: [redacted] I am rejecting this response because: The manager did not fully read my complaint and addressed issues that were not relevant to my complaint Sincerely, Lisa [redacted]
October 19, 2016 [redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr [redacted] complaint regarding his online order experience.... It is unfortunate that we failed Mr [redacted] expectations as we value his patronage. We can understand how the series of events noted in his complaint has caused him to lose faith in Sears. We regret that this incident occurred, and we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. Fortunately, the refund was reprocessed under three separate receipt numbers. Accordingly, a refund of $90.63 was processed under return receipt number [redacted] . Additionally, a refund of $250.00 was processed under return receipt number [redacted] Finally, the remaining $250.00 was processed under return receipt number [redacted] The checks should arrive in the mail within 7 to 10 business days from October 14, 2016. We hope that in the future Mr. [redacted] will allow us another opportunity to provide him with the type of customer service that we have built our reputation upon. In the interim, we have noted Mr [redacted] concerns and respectfully ask to have this matter closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, And thank you very much for your help as I have been trying to resolve this for almost a year and the BBB resolves it in just over a week. [redacted]
[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding Sears Home Services and repairs to her refrigeratorWe have authorized replacement of Ms [redacted] refrigerator per terms and conditions of the Repair Protection Agreement (RPA) that covers the refrigeratorAll Ms [redacted] needs to do is go to her local Sears and inform her sales associate that her refrigerator has been authorized for replacement; the sales associate will handle the restSears will cover the delivery and haul away charges as wellSince we have noted the authorization to replace Ms [redacted] refrigerator, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
July 14, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: # [redacted] 8-Kevin [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] complaint regarding his recent automotive service Assistant Manager Jessica [redacted] provided the following response: We have spoken with Mr [redacted] in regard to his issueApparently, there was a misunderstanding regarding the coupon and it is our procedure that we get customer approval for repairs before proceedingThis will be reviewed with the staff to prevent further such occurrencesThat said, we have issued a credit for $to Mr [redacted] as he had requestedAccordingly, we respectfully ask that this matter be considered closed for the time being We apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation (512) [redacted] Tammie[redacted] @searshc.com
July 19, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding the problem she encountered when she attempted to exchange the [redacted] Play Pen after the 30-day return period It is unfortunate that we failed Ms [redacted] expectations when she recently requested to exchange the playpenWe value Ms [redacted] patronage, but can understand her frustration due to the series of events noted in her complaintWe would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedWe want to assure Ms [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further As clarification, Sears does have a 30-day Satisfaction Guarantee on most itemsThe return policy is posted on registers, online, or a customer can ask an associate for detailsSince Ms [redacted] purchased the playpen on May 30, and attempted to exchange the item on July 9, 2016, she was clearly over the day exchange periodWe contacted Ms [redacted] and she stated that she was requesting an exchange because the playpen was defectiveShe also mentioned that since we had not exchange it, then she sold it for a lesser valueStore Manager [redacted] contacted Ms [redacted] to discuss her store experienceHe apologized for any inconvenience this may have caused her and offered her $worth of Shop Your Way Reward pointsMs [redacted] accepted the offer and the points were added to her accountWith that being said, since we have addressed the issue brought forth in Ms [redacted] complaint, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHopefully my washer is finally fixed and I never have to deal with your company again because unfortunately it was a very poor customer service experience Sincerely, [redacted]
December 1, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and request for a return and refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms [redacted] case, the order was fulfilled by [redacted] located at [redacted] , [redacted] and Email: [redacted] and telephone number [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order, we found that the merchandise was returned to the seller on Friday November 25, Accordingly, Sears Online issued a refund of $under return receipt number [redacted] and $under return receipt number [redacted] In closure, since a full refund has been provided to Ms***, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
July 21, Revdex.com Attn: [redacted] North Wabash Ave., Ste Chicago, IL Our File No: [redacted] Revdex.com Case #: [redacted] Via [redacted] Dear Ms [redacted] This letter serves to provide you a response to Mr [redacted] concerns regarding Sales practicesWe are grateful that Mr [redacted] brought this matter to our attentionI have forwarded his concerns to the appropriate level of management to address immediately If you have any questions or concerns, please contact me at [redacted] or via email at [redacted] Thank you, [redacted] SHIP/HI Regulatory Complaint Specialist cc [redacted]
August 24, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: [redacted] ***Dear Ms [redacted] We have completed the investigation of MsB [redacted] complaint regarding the recent purchase of a fridge.After reviewing MsB [redacted] complaint and our records, we were able to determine that two days after delivering her purchased fridge, July 24, 2017, she called customer service to report that the delivered fridge had some cosmetic damage and requested an exchangeThe requested exchange was processed and scheduled for August 07, Due to the manufacture not being able to fill MsB [redacted] order, her delivery date was rescheduled on several occasions and we apologize for thisUnfortunately MsB [redacted] decided to cancel the exchange and requested a return of the delivered fridgeSince MsB [redacted] was outside the return window, customer service denied her request.Upon receipt of her complaint, we called her on August 24, to offer a $sales adjustment towards the delivered fridge or a pick up since we had documentation on file that she called and reported the cosmetic damageMsB [redacted] declined the sales adjustment and requested a returnAt this time, there is a pending pick up for August 26, Once the merchandise is returned back to our warehouse, a credit in the original amount charged of $will be issued back to the original form of paymentSince we were able to provide MsB [redacted] with her requested resolution, we have closed our files.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted] Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: [redacted] F: [redacted] imx integrated member experience
Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Andrene [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms***’s complaint regarding repairs to her washer Sears stance on this issue remains unchangedAs we stated in our initial correspondence, per the terms and conditions of the Master Protection Agreement (MPA) covering the washer which state that a covered item is eligible for replacement once there have been service calls where functional parts have been replacedSince the washer does not meet the aforementioned criteria for replacement, we will not be replacing the washerSince we noted our response to Ms***’s concerns, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Therese Mcc [redacted]
September 21, 2016 Nita [redacted] RevDex.com 330 North Wabash Ave., Ste. # [redacted] Chicago, IL 60611 Re: [redacted] 7 – Robert [redacted] Dear Ms. [redacted] , We have completed the investigation of Mr. [redacted] ’s complaint regarding his online order experience... and his request for a refund of the cancelled order. We would first like to apologize for any inconvenience Mr. [redacted] experienced with this matter. We can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. After researching this further, we found that while the refund was processed the points had not bridged over to the account. We contacted the Shop Your Way Rewards team and they were able to return the points of 11,190 back to Mr. [redacted] ’s account on September 19, 2016. Additionally, we hope that in the future Mr. [redacted] will allow us another opportunity to provide him with the type of customer service that we have built our reputation upon. In the interim, since a full refund has been provided, we respectfully ask to have this matter closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
March 31, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] We have completed the investigation of [redacted] complaint regarding her dissatisfaction with the customer service at her local SearsIt is unfortunate that we failed [redacted] expectations when she recently visited her local Sears to return a pair of shoesWe value [redacted] patronage, but we can understand how the series of events noted in her complaint may have exacerbated her frustrationsWe regret that this incident occurred, but we can assure [redacted] that her concerns have been forwarded to management for review Store Manager [redacted] spoke with [redacted] on March 31, 2016, in regard to her concerns and apologized for the problems she experienced [redacted] has assured [redacted] that she will be provided with her refund It is our understanding that [redacted] will be returning to the store on Saturday to receive her refund; she can choose to receive a credit to her account or a cash refundAgain, we sincerely apologize for any inconvenience [redacted] may have experienced while trying to return her shoes We hope that [redacted] will allow us another opportunity in the future to provide her with the type of customer service that Sears has built its reputation upon and strives to provide to each of our customersIf [redacted] has any remaining concerns, she may contact [redacted] As a final conciliatory gesture, we have processed a gift card request for $25.00; [redacted] should receive it in the mail in the next two to three weeksIn the interim, we ask to have this matter closedAgain, we apologize to [redacted] for this issue and appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
Complaint [redacted] I am rejecting this response because: The only technicians from Sears that have ever shown up to my home was in May and JuneI have proof of the refrigerator being repairable by [redacted] before he "worked" on it, and proof of it not being repairable by another Sears technician Lee after Frank "worked" on itThe statements in your response are lies and I can and will prove itI will be contacting a lawyer from this point onThank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, I do not understand the Sears response by pointing out disclaimers or ADVERTISING links to third party sellersIt was not an advertisement link or item that I ordered from a third party, but directly off the Sears websiteIn fact, I just revisited the Sears website, looking to see if I had missed a disclaimer, but only saw the MARKETPLACE GUARANTEE that I've copied from the Sears website and pasted belowThe response I received from the third party seller, [redacted] LLC, on July 13, stated: "It appears the April contact date you are referencing is when you left us a seller reviewThis is not a form of contacting a seller and order issues cannot be resolved through reviewsIn fact sellers do not even get notified when buyers leave reviewsWe would have needed to be contacted through Sears messaging system, in which case we would have promptly provided return labelsThank you." However, it WAS the Sears message board review link, "Problem with order" I was using for all correspondence, both to Sears and [redacted] The fact that [redacted] LLC finally responded to me, on the very same message board as my first complaint, would reveal that they could see all the messages in chronicle order, as I could see them posted on my message board It is also discouraging that Sears "Marketplace Guarantee", as stated below, Guarantees they will step in and help if a customer isn't satisfiedYet it took me nearly months (MANY hours spent calling Sears online support, speaking with many online support members, different supervisors, different complaint claim numbers, calling Sears charge company, many Sears online correspondence reviews/problems with order) ALL trying to return the itemNot until I saw it necessary to file a complaint with the Revdex.com, before Sears would fulfill their Marketplace Guarantee and HELP me! SHAME ON YOU, SEARS.ALL BECAUSE I was shipped an item I DIDN'T ORDER and Sears third party seller, [redacted] LLC, wouldn't acknowledge my request for a return label and Sears wouldn't help resolve the issueTHANK YOU TO THE Revdex.com, FOR FINALLY GETTING RESULTS!!! Shop Marketplace with ConfidenceOur Marketplace sellers are backed by Sears with our Marketplace GuaranteeIf you're not satisfied with your experience, Sears will step in and helpIf we can't, we'll refund the cost of your order - including shippingLimitations applyLearn more Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10887148, and find that this resolution is satisfactory to me Sincerely, Kristen [redacted]
February 4, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding a recent transaction While we try to make interactions for our consumers as painless as possible, our registers will not allow us to key in an account number; it must be scannedIf Ms [redacted] magnetic strip is worn out, she may want to consider having her card replacedHad the magnetic strip been active, it seems that we would have provided a refundAdditionally, our Kmart website clearly says concerning price matching: “Price Adjustments for In-Store Kmart Purchases: Price adjustments will be given on prior Kmart in-store purchases that go on sale within days of purchaseYou must bring in your original sales receipt to receive the adjustmentPrice adjustments will not be given on online prices, door busters, holiday or seasonal merchandise or merchandise that is on clearance.” As you can see, online prices are not matchedWe would be willing to examine the matter further if Ms [redacted] would email a copy of her receipt to: [redacted] or fax it to ( [redacted] However, we want to also point out that our return policy also notes: “No returns on Valentine, Easter, Christmas, and Halloween product after the holiday.” Ms [redacted] was trying to return a Christmas sweater on January 9, 2017, which is clearly after the holiday; therefore, we are not obligated to provide anything at this point in time, but may do so as a courtesy In light of the aforementioned information, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to say that the sales person told us if we waited till Sunday, we would get the Friends and Family discount of 15%Who is training these sales people? Previously we bought a tv, dvd player and surround system at the same Sears during Friends and Family The sales person told us that this was he best price they ever had on the [redacted] line We went back a week later because Sears had a sale, took the receipt in and received additional $back, the Friends and Family promotion is a joke I think this is why Sears is hurting, advertising and people are tired of being over charged or lied too.Also the delivery people should be better trained They wired the wrong wires up and blamed it on my breaker Also they did not put a wire bracket on the dryer, that is a fire hazard which will eventually catch up to Sears I am accepting the offer but after all these problems, you have lost me and my families business There are many appliance dealers out there so we won't have to experience this againDevin [redacted] Sincerely, Devin ***
July 25, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have reviewed Mr [redacted] rebuttal complaint regarding his rice cooker and request for assistance with tracking the item After researching Mr [redacted] order we show that the [redacted] tracking number is [redacted] Additionally, [redacted] shows that the item was delivered on July 22, 2016, at approximately 10:amSince we show that the order was delivered accordingly, we respectfully ask to have this matter remain closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: [redacted] I am rejecting this response because: The manager did not fully read my complaint and addressed issues that were not relevant to my complaint Sincerely, Lisa [redacted]
October 19, 2016 [redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr [redacted] complaint regarding his online order experience.... It is unfortunate that we failed Mr [redacted] expectations as we value his patronage. We can understand how the series of events noted in his complaint has caused him to lose faith in Sears. We regret that this incident occurred, and we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. Fortunately, the refund was reprocessed under three separate receipt numbers. Accordingly, a refund of $90.63 was processed under return receipt number [redacted] . Additionally, a refund of $250.00 was processed under return receipt number [redacted] Finally, the remaining $250.00 was processed under return receipt number [redacted] The checks should arrive in the mail within 7 to 10 business days from October 14, 2016. We hope that in the future Mr. [redacted] will allow us another opportunity to provide him with the type of customer service that we have built our reputation upon. In the interim, we have noted Mr [redacted] concerns and respectfully ask to have this matter closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, And thank you very much for your help as I have been trying to resolve this for almost a year and the BBB resolves it in just over a week. [redacted]
[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding Sears Home Services and repairs to her refrigeratorWe have authorized replacement of Ms [redacted] refrigerator per terms and conditions of the Repair Protection Agreement (RPA) that covers the refrigeratorAll Ms [redacted] needs to do is go to her local Sears and inform her sales associate that her refrigerator has been authorized for replacement; the sales associate will handle the restSears will cover the delivery and haul away charges as wellSince we have noted the authorization to replace Ms [redacted] refrigerator, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
July 14, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: # [redacted] 8-Kevin [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] complaint regarding his recent automotive service Assistant Manager Jessica [redacted] provided the following response: We have spoken with Mr [redacted] in regard to his issueApparently, there was a misunderstanding regarding the coupon and it is our procedure that we get customer approval for repairs before proceedingThis will be reviewed with the staff to prevent further such occurrencesThat said, we have issued a credit for $to Mr [redacted] as he had requestedAccordingly, we respectfully ask that this matter be considered closed for the time being We apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation (512) [redacted] Tammie[redacted] @searshc.com
July 19, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding the problem she encountered when she attempted to exchange the [redacted] Play Pen after the 30-day return period It is unfortunate that we failed Ms [redacted] expectations when she recently requested to exchange the playpenWe value Ms [redacted] patronage, but can understand her frustration due to the series of events noted in her complaintWe would like to apologize for the inconvenience and disappointment that Ms [redacted] may have experiencedWe want to assure Ms [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further As clarification, Sears does have a 30-day Satisfaction Guarantee on most itemsThe return policy is posted on registers, online, or a customer can ask an associate for detailsSince Ms [redacted] purchased the playpen on May 30, and attempted to exchange the item on July 9, 2016, she was clearly over the day exchange periodWe contacted Ms [redacted] and she stated that she was requesting an exchange because the playpen was defectiveShe also mentioned that since we had not exchange it, then she sold it for a lesser valueStore Manager [redacted] contacted Ms [redacted] to discuss her store experienceHe apologized for any inconvenience this may have caused her and offered her $worth of Shop Your Way Reward pointsMs [redacted] accepted the offer and the points were added to her accountWith that being said, since we have addressed the issue brought forth in Ms [redacted] complaint, we have closed our file We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHopefully my washer is finally fixed and I never have to deal with your company again because unfortunately it was a very poor customer service experience Sincerely, [redacted]
December 1, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and request for a return and refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms [redacted] case, the order was fulfilled by [redacted] located at [redacted] , [redacted] and Email: [redacted] and telephone number [redacted] We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the notes in the order, we found that the merchandise was returned to the seller on Friday November 25, Accordingly, Sears Online issued a refund of $under return receipt number [redacted] and $under return receipt number [redacted] In closure, since a full refund has been provided to Ms***, we have closed our file We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
July 21, Revdex.com Attn: [redacted] North Wabash Ave., Ste Chicago, IL Our File No: [redacted] Revdex.com Case #: [redacted] Via [redacted] Dear Ms [redacted] This letter serves to provide you a response to Mr [redacted] concerns regarding Sales practicesWe are grateful that Mr [redacted] brought this matter to our attentionI have forwarded his concerns to the appropriate level of management to address immediately If you have any questions or concerns, please contact me at [redacted] or via email at [redacted] Thank you, [redacted] SHIP/HI Regulatory Complaint Specialist cc [redacted]
August 24, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: [redacted] ***Dear Ms [redacted] We have completed the investigation of MsB [redacted] complaint regarding the recent purchase of a fridge.After reviewing MsB [redacted] complaint and our records, we were able to determine that two days after delivering her purchased fridge, July 24, 2017, she called customer service to report that the delivered fridge had some cosmetic damage and requested an exchangeThe requested exchange was processed and scheduled for August 07, Due to the manufacture not being able to fill MsB [redacted] order, her delivery date was rescheduled on several occasions and we apologize for thisUnfortunately MsB [redacted] decided to cancel the exchange and requested a return of the delivered fridgeSince MsB [redacted] was outside the return window, customer service denied her request.Upon receipt of her complaint, we called her on August 24, to offer a $sales adjustment towards the delivered fridge or a pick up since we had documentation on file that she called and reported the cosmetic damageMsB [redacted] declined the sales adjustment and requested a returnAt this time, there is a pending pick up for August 26, Once the merchandise is returned back to our warehouse, a credit in the original amount charged of $will be issued back to the original form of paymentSince we were able to provide MsB [redacted] with her requested resolution, we have closed our files.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted] Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: [redacted] F: [redacted] imx integrated member experience