George Everett Mechanical

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Please mail a check to [redacted] I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

When the customer returned to my shop with his mower approximately (five) weeks after the return of the mower, he stated that it had never ran correctlyI asked why he didn't return it immediatelyI told him that I stood behind my labor and had a (thirty) day warranty, policy
signage is & has been posted in multiple locations in the shopI told him that I would be glad to take a look at itCustomer became agitated, stating that he wasn't going to pay anymore and that he would take the mower somewhere to get it repairedI agreed to look at the mower again to calm him down. I found a hairline crack in the carburetor (it's plastic)The mower ran very well when he originally picked it up - I always check the equipment twice to ensure proper and safe operation, and again if requested with the customer at pick up. Since there was a valid question about the invoice (policy was not stated on the invoice), I will refund the customers moneyThe invoices have been updated to reflect the policies posted. Since this is my first complaint, I feel my work and customer service speaks for itself

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please mail a check to [redacted] I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: Took my lawn mower in for repair. After picking it up it still ran awful. I took it back for him to try again but he said his warranty expires after 30 days. No where on his invoice does it say anything about 30 days. After a heated discussion he said he would look at it again. I took it back in mid may and haven't heard a word. I don't expect I ever will. I had to buy a new mower. Not sure how he has an a+ ratingDesired Settlement: Would like a refund of $62.58 for the non repair on ticket number354097 He can keep the mower since I have bought a new one.

Business

Response:

When the customer returned to my shop with his mower approximately 5 (five) weeks after the return of the mower, he stated that it had never ran correctly. I asked why he didn't return it immediately. I told him that I stood behind my labor and had a 30 (thirty) day warranty, policy signage is & has been posted in multiple locations in the shop. I told him that I would be glad to take a look at it. Customer became agitated, stating that he wasn't going to pay anymore and that he would take the mower somewhere to get it repaired. I agreed to look at the mower again to calm him down. I found a hairline crack in the carburetor (it's plastic). The mower ran very well when he originally picked it up - I always check the equipment twice to ensure proper and safe operation, and again if requested with the customer at pick up. Since there was a valid question about the invoice (policy was not stated on the invoice), I will refund the customers money. The invoices have been updated to reflect the policies posted. Since this is my first complaint, I feel my work and customer service speaks for itself.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Please mail a check to [redacted] I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,