George Gee Cadillac Kia

The customer called in today and was rude and belligerent with [redacted] when she was reminded that the refund of service contracts take to weeks until money is received The cancelation request was sent to the warranty company and we are awaiting the money to be returned to us before we cut a check back to the customer When the car was bought from us it was financed so the warranty company must first ensure that the original lien holder was paid off in full before they can release money as the service contract was included in the customers finance agreementI regret that she is upset but her refund is forth coming and it will be mailed to her directly from our Liberty Lake location once fully processed Thank you, [redacted]

When the customers took final delivery of the Subaru they were both aware of the fact that the check engine light was on and decided to move forward with the car in spite of that fact. The car was held up for about a week as we (George Gee) tried to fix the check engine light and then we
sent it to Parker Subaru our local factory dealership for their opinion. They had the car for several days in an attempt to find the cause, after or days they were also unable to find the cause. The customers purchased a service policy to cover themselves in the event a problem did evolve but as of yet it seems to be running fine. While the customer was here we changed the oil, filled their gas tank and replaced the bulbs all at no charge. As for the items that the service deptnoted for the customer, those are items to keep an eye on for future maintenance or repair, not items needing immediate attention. The client upon completion of work became very agitated and caused a scene in both the showroom and then service drive. She was making both customers and employees uncomfortable and using vulgar language. She was asked to leave the property after several attempts to solve her concerns but each time she only became more combative and disruptive to business

The customer called in today and was rude and belligerent with [redacted] when she was reminded that the refund of service contracts take 8 to 10 weeks until money is received.  The cancelation request was sent to the warranty company and we are awaiting the money to be...

returned to us before we cut a check back to the customer.  When the car was bought from us it was financed so the warranty company must first ensure that the original lien holder was paid off in full before they can release money as the service contract was included in the customers finance agreement. I regret that she is upset but her refund is forth coming and it will be mailed to her directly from our Liberty Lake location once fully processed.  Thank you, [redacted]

We were able to get the Service contract company to refund the customer in full for the products he bought.  Customer stated he was never upset with GEE but rather the service company involved, I am confused as to why were named in his complaint to begin with but I am glad this seems to have a...

resolution for all.Thanks, [redacted]

Review: I purchased the Platinum after market warranty from the company to cover my 2008 Dodge 2500 Ram for 45,000 miles for $2923.00. I have tried to use this on 3 separate occassions and have not been able to talk to anyone at the company concerning the problems with the truck. The last time I tried to get an answer about a problem, the service department was on hold for 30 - 45 minutes while I was there and then the next day they tried again. Neither time could they get anyone to answer a question at the company.Desired Settlement: I want a total refund due to not being able to use this service that I was lead to believe would cover the vehicle.

Business

Response:

We were able to get the Service contract company to refund the customer in full for the products he bought. Customer stated he was never upset with GEE but rather the service company involved, I am confused as to why were named in his complaint to begin with but I am glad this seems to have a resolution for all.Thanks, [redacted]

Review: My wife, [redacted] purchased a 2015 Kia Sorento on July 31st,2014. At that time she had agreed to trade her 2002 Chrysler 300 in on this new vehicle. Not knowing that I had reservations about trading the car in, she did so. The next day before she signed the final documents, I went with her to discuss the trade, IShe and I spoke with [redacted], the person in charge of the final documentation, She and I informed him that I wanted the car, He verbally agreed to sell me the car back for$1300 when her paperwork cleared on Monday. We agrred, shook hands. He said he would call me on Monday when so, On Monday I anticipated a call from him, So I called for him in the afternoon, was informed that he was not available, they took a message for him to call me, I drove down to their store, located the car in the back parking lot as agreed he was going to do. On Tuesday , I called for him again, was informed he was off . called again on Wednesday, no return call. Finally today I called again! He finally returned my phone call and informed me that another employee had sold the car on Tuesday morning!!!! I was assured that there was no problem!!!!! Had we known they were not people of there word, we would have not continued on the purchase, WE DESIRED TO KEEP OUR CAR!!!!! Now , I'll have to purchase another vehicle for my neice, whom was going to get the Chrysler, at a much greater cost than what they had allowed for my wifes trade..Desired Settlement: Due to miscommunication on George Gee's staff's behalf, I will now have to spend more money than originally agreed to purchase our trade back. Our agreed repurchase price was $1300/ we will now have to spend in excess of $3000 to buy a car of this condition and desireability. I would like to be compensated for for our frustrations and a reasonable apolgy, I was hung up on the phone by [redacted], and asked to leave the premises when I went to their facility or they call the police on me. called back and talked to [redacted], who represented himself as the manager, was also told there was nothing they could do about this and was quite rude.

Business

Response:

The complaint was handled with this person. We explained our position and he was not happy with the explanation. We gave him the opportunity to buy a car and he never called or came down to the dealership to complete the transaction. We then had the opportunity to retail the car to a different party at a later date. We feel we do not owe this gentlemen any money regarding the vehicle he wanted to purchase. He is welcome to call myself any time to discuss.

Thanks, [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Again as I said before, [redacted] the F&I closer who agreed to this transaction as a handshake deal , also had due diligence to contact me on MOnday as agreed, stated that There was no need to write up an agreement or purchase order that there would be no issue, only that the contract had to clear first on Monday before he could let me have the car.... Also I did call and stop by on Monday and was told that [redacted] was not available..... I therefore stand solid in my complaint and if you would like to call and talk to [redacted] @ ###-###-#### , she will verify this agrrement on repurchasing her car.... Where was my phone call from them?????

Regards,

Business

Response:

When the original deal was agreed to the trade in was never an issue and Mr [redacted] was not involved in the purchase in any way. The following day he showed up and was upset that his wife had traded in one of their vehicles without his approval apparently. He was not on any of the paperwork and he said he was in the automotive business. He was then offered to purchase it right then and there on a wholesale basis but he declined and said he would return and buy it personally instead. To the best of my knowledge he did not come back to the store for 3 or 4 days and by that time the car was purchased by another retail customer. When Mr [redacted] showed up on the showroom he was profane and yelling so we asked him to leave the dealership and cut off conversations as he was unreasonable.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There seems to be no resolution in this matter, I do know that there greed will cost them numerous car deals, as I will not recommend anyone to them... I will go out of my way to deter people based on the fact that they do not honor their verbal agrrement.... I was told there would be no need to do paperwork at that time... [redacted] appeared to be a man of his word... that I take to heart...apparently not he....Karma will catch up to him....

Regards,

About six months ago, I went to George Gee shopping for a new vehicle:

- I arrived at the dealership with a preapproval from my bank, which I made them aware of, but they insisted they could get a better deal for me from their lenders so I let them run my credit. Their rate was actually higher.

- The finance officer tried to convince me that it was the monthly payment that was important and not the APR! Shameful!

- According to my credit monitoring service,their "shopping around" dropped my credit score by TEN POINTS!

- I told the sales person that I was looking for an SUV and the price range that I wanted. He tried to sell a minivan to me for twice the amount.

- I did tell him I would consider the minivan but absolutely not in red which is what we test drove. "No problem, we can get it in any color." The finance officer kept asking "what's it going to take for you to buy IT today." I told him I wouldn't be buying THAT one, he becomes indignant and asks me why he's wasting his time pricing THAT one. I told him to ask his sales person because I already told him that I would not buy the red one.

- I was considering trading my current vehicle which had a loan balance of about $2k and a book of $1400-4300. He offered $2k in incentives but nothing for the trade. When I asked about that, he said it was a wash because the incentive would pay off the vehicle loan balance. I had to explain to him that even if I had no trade, I would still be entitled to the $2k incentives, so I expected to get something for my trade.

- While I was there they took my keys to appraise my car for the trade. I had to ask to get my keys back and no one knew where they were... I felt as if I was being held hostage.

It was such a frustrating experience that I swore I would never go back. But I conducted more research on SUVs and decided on a Kia Sorento - George Gee is the only dealership within 166 miles.

- Again, went in pre-approved, I made it abundantly clear that they were not to run my credit. The sales person still completed the application form - RED FLAG - but said it was "only a formality" and he would ensure that they did not run my credit.

- I found a vehicle that had all of the options I wanted and more. It was a Saturday and my bank was not open until Monday so before I could drive it off the lot, they had me sign a "temporary contract" that would be replaced as soon as they received the check from my bank. When the finance officer mentioned my credit score, I asked how he knew that as they were not to pull my credit. He said it was a "SOFT" pull.

- I received an email from my credit monitoring service stating that George Gee did do a HARD inquiry into my credit.

- I returned it Monday morning. What they did was not illegal as I did sign the authorization form but it was unethical as they guaranteed me that they would not run my credit.

- I ripped up the contract and advised them that they had an opportunity to earn my business back and they blew it by doing the ONE thing I asked them NOT to do and the only way to salvage the transaction was to make a screamin' deal. I told them these type of tactics are why car salesmen have a bad reputation.

- Their response was that they were "all in" and "if there was was some money left to discount," they would. I would think they would take a little smaller profit margin to salvage a customer relationship than have NO revenue/profit/commission from a lost sale.

I will still get my Kia, even if I have to drive to MT or WA to get it. George Gee has disappointed one too many times and makes no concession for their actions - whether those actions were intentional or not.

Review: Two years ago this dealership did a minor repair on my vehicle. Ever since then, their computer has been calling my cell phone to "remind" me to come in for routine maintenance. I have called repeatedly trying to get this "service" to stop. It continues. I was just told (for the first time, out of ALL the times I've called and been assured it will stop) that it's up to me to call some national number and work through the computer service to get it removed. I fail to see why it's my job to fix this, and I fail to understand why the stories change every time I try to make the phone calls end. I'm disgusted with this business and want them to leave me alone. All this because I hired them to do a $200 repair two years ago.Desired Settlement: I want to be removed from their call list. Very simple. I just want ZERO CONTACT with George Gee Kia and their computerized phone calls. Additionally - I don't want a manager to call and follow up. I just want them to go away and leave me (and my cell phone) alone.

Business

Response:

We have removed the client from every list we have access to. The client may be getting calls from outside parties (third parties) related to Kia. Again, we have removed all associated possibilities with George Gee Cadillac and Kia will not be calling in the future.

Thank you,

General Sales Manager

George Gee Cadillac & KIA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would request that you tell the business that they should safeguard customer information, and I sincerely hope they have not passed my number along to anyone else.

Regards,

Review: Purchased a car 1/3/15. Did not get to drive it home until 1/16/15 for good. After getting my car back on 1/16/15 when they where unable to figure out why the check engine would not go off I was past my legal time to return the car. Took in for my free oil change 5 months later on 6/12/15 and shows it needs new tires, head gasket seeping, steering gasket leaking, bulbs replaced and they can't get the check engine light off.Desired Settlement: fixed

Business

Response:

When the customers took final delivery of the Subaru they were both aware of the fact that the check engine light was on and decided to move forward with the car in spite of that fact. The car was held up for about a week as we (George Gee) tried to fix the check engine light and then we sent it to Parker Subaru our local factory dealership for their opinion. They had the car for several days in an attempt to find the cause, after 4 or 5 days they were also unable to find the cause. The customers purchased a service policy to cover themselves in the event a problem did evolve but as of yet it seems to be running fine. While the customer was here we changed the oil, filled their gas tank and replaced the bulbs all at no charge. As for the items that the service dept. noted for the customer, those are items to keep an eye on for future maintenance or repair, not items needing immediate attention. The client upon completion of work became very agitated and caused a scene in both the showroom and then service drive. She was making both customers and employees uncomfortable and using vulgar language. She was asked to leave the property after several attempts to solve her concerns but each time she only became more combative and disruptive to business.

Review: I purchased a 2012 Cadillac on Saturday November 8, 2014, while in the office with [redacted] he offered what they call the "northwest package" which includes an interior and exterior product applied to the vehicle, a product applied to the windshield, and also a clear bra. When asked about this product I said I didn't want it because I didn't want to have to drive back to the dealership in the winter, [redacted] insisted that I get this product and even when we left his office he told our sales guy that he "talked me into it even though I didn't want to drive back". I contacted the dealership on Monday November 10, 2014 to ask about getting a refund on this package since the work had not been completed yet and I did not want to drive there in the winter and in the dark if I didn't want to take days off of work to get this completed. I was told by [redacted] that we signed papers and there was no way to refund this money, I pointed out that out of the papers we signed there are only 2 one for the luxcare and one for the windshield but not one for the clear bra. Both of the papers we signed stated that these products had already been applied to my car and none of this work has been done. [redacted] then continued to let us know that we were adults and and needed to just schedule to get the work done or it was going to be a waste of a lot of money. After talking with the service manager I then found out that this work could not even be done a weekend like what [redacted] implied, I then asked to talk to the General Manager and was told they would get him the message and he would call back. The next call I received from the dealership was from the service manager to schedule my appointment I told him I hadn't heard from the General Manager yet and was not going to schedule my appointment because I wanted a refund of this package, I was then told that [redacted] the general manager would call me. I received a message from the general manager that everything was taken care of and I had an appointment scheduled. I called [redacted] back to let him know I had been waiting on his call for the last 5 days and he stated this was the first he had heard of it. I asked for a refund and he said they can't because it was policy to not give out refunds. Also he felt the need to point out that if they did a refund that it wouldn't change my payment amount because they seem to think that is all I am worried about. He then offered to have the work completed in Helena where I live instead of the refund, I asked wouldn't it be cheaper to give me a refund than to pay other people to complete work I already paid them for? [redacted] stated he would contact the CFO about the refund and get back to me and asked if I would be available the rest of the day, I advised yes I would be able to take his call. I did not receive a callback from [redacted] on Friday, I called and left him a message on his cell ###-###-#### for a callback and never received a callback on Monday either. I waited until about noon his time to call him again and left another message on his cell because I still have not received a callback. I would like a refund of this amount that was paid half out of a debit card transaction and half applied to the loan.Desired Settlement: I would like a refund of the amount $2,851.00 for products/services that were never completed, either credited to the loan or sent to me.

Business

Response:

Hello. I am, responding to the complaint. Our store has decided to refund the customer. We have processed the refund and the monies are due back to the bank in the next week or so.

Thank you

George Gee Cadillac

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID 10312322 and find that this resolution is satisfactory to me.

Regards,

Jenny Betcher

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I am contacting you hoping you can help, I had complaint [redacted] resolved with George Gee stating they would refund the money but I have yet to see the refund (they said I would see it in a week or so and that the check would be mailed on 11/24 at the latest). I emailed [redacted] at George Gee yesterday and never received a response, I also called today and his cell phone voice mail is full. I did leave a message at the dealership for a call back but do not expect to receive one. Is there anything else we can do with this complaint or will I need to open a new one? Regards,

[redacted] I am contacting you hoping you can help, I had complaint [redacted] resolved with George Gee stating they would refund the money but I have yet to see the refund (they said I would see it in a week or so and that the check would be mailed on 11/24 at the latest). I emailed [redacted] at George Gee yesterday and never received a response, I also called today and his cell phone voice mail is full. I did leave a message at the dealership for a call back but do not expect to receive one. Is there anything else we can do with this complaint or will I need to open a new one?

Review: Warranty was purchased. Car was traded in elsewhere; and paid off, in full. Warranty contract was cancelled electronically by [redacted] at George Gee on January 18, 2016. Refund check should come directly FROM George Gee to customer ([redacted])..in calling [redacted] at George Gee, he skirted the issue, stating, "well, you need to call the warranty company; that is where the refund checks are issued" -- called them, three times -- NO CHECKS are refunded from the WARRANTY company to the consumer. He continued to skirt the issue; even lying in saying that, "I have no idea where the checks are issued from" - "I'm assuming the warranty company" -- again, he lies. I have now called George Gee, Liberty Lake; left message for Warranty Clerk.Desired Settlement: We PAID for the warranty in FULL - we since canceled the WARRANTY. [redacted] canceled the warranty on January 18, 2016. He is skirting the issue as to where and how the refund is handed back to the consumer! He is a FINANCE MANAGER at George GEE in Coeur d' Alene. He obviously knows the process in which these things are handled but continues to choose to blatantly LIE to us.

We want the refund immediately. Just as we paid for the warranty, immediately. Also, George GEE needs to redirect [redacted] to another job description or let him go. He does NOT belong in the business of dealing with consumers whatsoever.

Business

Response:

The customer called in today and was rude and belligerent with [redacted] when she was reminded that the refund of service contracts take 8 to 10 weeks until money is received. The cancelation request was sent to the warranty company and we are awaiting the money to be returned to us before we cut a check back to the customer. When the car was bought from us it was financed so the warranty company must first ensure that the original lien holder was paid off in full before they can release money as the service contract was included in the customers finance agreement. I regret that she is upset but her refund is forth coming and it will be mailed to her directly from our Liberty Lake location once fully processed. Thank you, [redacted]