The Service Manager at George Harte Nissan has been in touch with [redacted] *** We have agreed to order and install a new oil drain plug and new front brake pads George Harte Nissan will also order a new in-cabin filter that [redacted] *** will install himself Please feel free to contact me should you require additional information Sincerely, [redacted]
From: [redacted] [ [redacted] Sent: Wednesday, March 25, 1:PMTo: [redacted] Subject: [redacted] Hi [redacted] , I wanted to reach out to you regarding the complaint filed by [redacted] The actual customer involved in the transaction was [redacted] I personally spoke with [redacted] today and he has informed me that he is completely satisfied with the resolution I would like to see if we can get this removed as it was not from the customer directly involved? I am sure [redacted] would be happy to speak with you directly as well- I can provide you with his information should you require it Thank you, [redacted] Director of Communications [redacted]
[redacted] returned to the dealership yesterdayThe Service Manager personally re-did the services and also provided him with a complimentary one-year maintenance agreement [redacted] has indicated that he is satisfied with this outcome
[redacted] ***s warranty had just expired when she inquired about extending it At the time, Nissan allowed us to sell the warranty and process it through the Nissan system We were under the impression at time of sale that she would qualify Nissan has since come back and said that since there was a lapse in coverage she would not be able to qualify for the warranty benefits Nissan has stated that they will reimburse [redacted] for the two payments she had already made We are working with Nissan to understand why they will not allow [redacted] to qualify for the extended warranty and we are trying to find other options to assist [redacted] *** This is not a dealership decision, it is the manufacturer, and we are trying everything we can do assist Thank you Erin Touponse
The Service Manager at George Harte Nissan has been in touch with [redacted] *** We have agreed to order and install a new oil drain plug and new front brake pads George Harte Nissan will also order a new in-cabin filter that [redacted] *** will install himself Please feel free to contact me should you require additional information Sincerely, [redacted]
From: [redacted] [ [redacted] Sent: Wednesday, March 25, 1:PMTo: [redacted] Subject: [redacted] Hi [redacted] , I wanted to reach out to you regarding the complaint filed by [redacted] The actual customer involved in the transaction was [redacted] I personally spoke with [redacted] today and he has informed me that he is completely satisfied with the resolution I would like to see if we can get this removed as it was not from the customer directly involved? I am sure [redacted] would be happy to speak with you directly as well- I can provide you with his information should you require it Thank you, [redacted] Director of Communications [redacted]
[redacted] returned to the dealership yesterdayThe Service Manager personally re-did the services and also provided him with a complimentary one-year maintenance agreement [redacted] has indicated that he is satisfied with this outcome
[redacted] ***s warranty had just expired when she inquired about extending it At the time, Nissan allowed us to sell the warranty and process it through the Nissan system We were under the impression at time of sale that she would qualify Nissan has since come back and said that since there was a lapse in coverage she would not be able to qualify for the warranty benefits Nissan has stated that they will reimburse [redacted] for the two payments she had already made We are working with Nissan to understand why they will not allow [redacted] to qualify for the extended warranty and we are trying to find other options to assist [redacted] *** This is not a dealership decision, it is the manufacturer, and we are trying everything we can do assist Thank you Erin Touponse