George J. Grove & Son, Inc.

George G*** *** spoke with the customer on Tuesday, 10/10/and resolved the issueThe customer agreed to remove this complaint from Revdex.com

We have to continue to believe that a contract is worth more than the paper it is written onI have attached a copy of the email dated December 2, that we referred to in our earlier responseOnce again, this email specifically addresses the wall in question and states that renovating this wall is not included in the final contract proposal which at that time was $25,I have also included a subsequent email that adds $to the $25,for painting, spouting and changing the shingle roof to a rubber roof$was added to this total for a Manheim Township permit, hence, the total contract price of $27,Even though these emails occurred prior to the signing of the contract, they are the written documentation that clearly explains the contents of the final contract and proves that the work we are billing for was not included in the contract price.*** *** does have his own business, as is the case with all sub-contractors used in this industryIf they did not they would be considered an employee, not a sub-contractorWe have been working with *** for quite some time nowHe does outstanding workOnce it was decided that we could best serve the *** by using ***'s expertise, there were many meetings that occurred between him and Brian G*** to go over the drawings and the details of the contractBrian and *** also communicated on a daily basis while the job was in progressIt is not our practice to bill any customer until a job is complete, unless otherwise noted in the contractWe were not made aware of the private transaction between *** *** and the *** until after it occurredNevertheless, if proper protocol had been followed, the *** would not have been invoiced by George Grove & Son until the job was completed.Brian G***, our sales representative recalls a conversation with *** *** changing the windows to white to save moneyThey were indeed priced out and ordered in whiteHowever, our contract stated otherwiseIt clearly states that the windows would match as closely as possible to the same color and grid pattern as existing windowsThat would not be white! Therefore, we supported what our contract states and that is what we supplied at no additional cost or any attempt to recoup any of that cost from the ***Brian also recalls that the *** were negotiating with several contractors and he wasn’t so sure that the same information was always shared with every contractorThat is why we have to rely on the printed documentation, which appears to have been thoroughly reviewed by *** ***There are numerous correspondence discussing details.The additional charges are for additional work that was requested by the *** and not included in the contractIn reality, the additional charges should be even higher because there were no charges added for the removal of the outside wall or building the header once the wall was removed*** has informed us that he did other work for the ***'s at no additional chargeThe additional charges for the electrical work are a direct result of us receiving additional charges from *** *** for this work.The ***'s are accurate that there was only one outlet and one light on the exterior wall that was removed; however, there were feeds for the outlet that ran through that wall to the interior wallsAll of those wires had to be refed or replaced if they were not long enough once the exterior wall was removedThere was a double fan that was fed through the removed wallThese wires were not long enough, therefore, we also had to add a junction box for the fanThis had to be refed to the upstairsThe contract provided for one exterior light location and one fan locationThe exterior location, by code, had to be beside the doorThe motion light that the *** requested to have installed on the corner of the addition was not part of the contractThere was no breakdown in communication, we are simply fulfilling the terms of a contract that was agreed to by both parties.There just hasn't been any evidence presented to us that makes us believe that we are erroneously charging for the extra work that we performedIf there is any written documentation available that has not been presented to date that proves otherwise, we would be more than happy to credit the ***'s accountWe are, however, willing to offer the ***'s a 10% discount only if we can resolve this issue nowThat would be a credit of $93.43, leaving a balance due of $Otherwise, we sincerely regret that we will have to resort to some other means to resolve this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: ***I am rejecting this response because:
I would like to respectfully decline Grove's response for several reasons. 1. I sent an email on May 14, 2015, to Brian G*** noting that I received the invoice and I was disputing the additional $charge. I asked for a response. MrGrove did call several times. I did call and leave a message for MrGrove that I had gotten his message and that I had sent him an email with my concerns. There was no response to this email until after I sent him an email telling him that I was moving forward with contacting the Revdex.com since he had threatened to turn this over to collections
2. I dispute MrGrove's claim that the exterior wall renovation was not part of the contract. The email he is referring to occurred before we signed the contract. We met with Grove's rep, Brian G***, one final time after that to finalize the project. We reiterated that we wanted the addition to attach to the existing room to create one big room. I believe the break down in communication occured because Grove took the job but then subbed out the majority of the work to a contractor
Grove's crew did the roof, siding, and windows only.The subcontractor, *** ***, did the interior work. *** *** owns his own business,
*** *** *** *** ***. It is to his company that I paid an additional cost of $for footer work because he told us the construction would stop if we didn't pay it. I have no dispute with him. I think he was trying to do the best that he could. During most of the job, he was here with one other worker. He also told us that he would charge us separately to avoid having Grove bill us and mark it up.
The reason I am providing this background info is that I believe the break down in communication of what the job was to entail was due to lack of communication between Grove's salesman and the person actually doing the work - *** *** I have an example of this. Grove ordered and installed white windows. We have tan windows throughout our house. We were told that they had to eat the cost for their mistake. It is my perception that they are trying to pass along some of this cost to us in the form of this extra charge.
As for having to move the wires in the wall they removed, this is very misleading. There was only existing outlet on this wall. The wall, which was only feet long, was comprised mostly of a foot sliding patio door and a foot wide window & casing. The wall that MrGrove is claiming to have renovated to our satisfaction was actually due to their error. When we defined the scope of the project with the Salesman, Brian G***, we wanted to add on our existing sunroom by enclosing our deck. We explained that the 11' wall that currently contained a window and sliding glass door was to be removedThe window was to be kept for our later use. The sliding glass door was to be moved to the new exterior wall. The remaining section of the wall was only feet and it was the part that contained the existing outlet that had to be removed
The re-wire work by the electrician was actually due to widening the opening of the existing case opening between the dining room and old sunroomI was off work that day that the electricians were here to do this work. In order to widen the current case opening to feet, they needed to move an outlet on the dining room side (left side of the opening) as well as a light switch/fan combination and outlet on the right side of the case opening on the dining room side. The electricians were working on moving the wires and were upstairs in our loft at the outlet up there as they were re-working the wires through the wall. The outlet on the existing sunroom side also had a switch that worked a ceiling fan
This also had to be re-worked. I agree this was very time consuming but not due to the exterior wall outlet but due to existing, known work directly related to widening the existing case opening
We were told that we were getting outside light and ceiling fan to be bought by the customer. We purchased a ceiling fan and light. As they were getting ready to install these items, we were told to leave them out for *** *** to install. When we got home from work, he had installed the old light that was to be disgarded instead of the new motion detector light. When asked why, he said that code requires a light outside the patio door so that is what he installedWe told him that we understood that we were going to be able to determine the placement of the light and that is why we purchased and set out the motion detector light to be installed on the outside corner that would provide lighting in to the back yard as well as by the new patio door landing. I believe this is another breakdown in communication because we had a third party delivering on a contract signed with Grove
I am firm that we paid the contract at $27,on time and in full plus the additional $1,to *** ***. I feel that Grove is simply trying to cover some of his costs in ordering the incorrect windows as well as having the electricians on site for longer than they had planned due to the complexity of opening up the existing case opening at the dining room
If this was legitimate work, why was no change order issued in a timely fashion? When *** *** did additional work for the footers, he was only to quick to have the invoice in hand for the work to proceed. My perception is that no change order was issued because the work was not a legitimate to charge.
I respectfully request that this matter be settled and that no further money is due. I propose that we call it even as your sales person Brian G*** promised when we signed the contract that they would be able to deliver this project by my daughter's birthday on April 12th
I signed the contract in mid-January on his word. I will forever have memories of my daughter's 6th birthday party with a blue tarp hanging over the opening where a finished sunroom was supposed to be
Regards,*** ***

[[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]I am rejecting this response because:
I would like to respectfully decline Grove's response for several reasons. 1.  I sent an email on May 14, 2015, to Brian G[redacted] noting that I received the invoice and I was disputing the additional $900 charge.  I asked for a response.  Mr. Grove did call several times.  I did call and leave a message for Mr. Grove that I had gotten his message and that I had sent him an email with my concerns.  There was no response to this email until after I sent him an email telling him that I was moving forward with contacting the Revdex.com since he had threatened to turn this over to collections.
 
2.   I dispute Mr. Grove's claim that the exterior wall renovation was not part of the contract.  The email he is referring to occurred before we signed the contract.  We met with Grove's rep, Brian G[redacted], one final time after that to finalize the project.  We reiterated that we wanted the addition to attach to the existing room to create one big room.  I believe the break down in communication occured because Grove took the job but then subbed out the majority of the work to a contractor.
 
Grove's crew did the roof, siding, and windows only.The subcontractor, [redacted], did the interior work.  [redacted]
[redacted] owns his own business,
 
[redacted].  It is to his company that I paid an additional cost of $1500 for footer work because he told us the construction would stop if we didn't pay it.  I have no dispute with him.  I think he was trying to do the best that he could.  During most of the job, he was here with one other worker.  He also told us that he would charge us separately to avoid having Grove bill us and mark it up. 
 
The reason I am providing this background info is that I believe the break down in communication of what the job was to entail was due to lack of communication between Grove's salesman and the person actually doing the work - [redacted].  
 
I have an example of this.  Grove ordered and installed white windows.  We have tan windows throughout our house.  We were told that they had to eat the cost for their mistake.  It is my perception that they are trying to pass along some of this cost to us in the form of this extra charge.
 
3. As for having to move the wires in the wall they removed, this is very misleading.  There was only 1 existing outlet on this wall.  The wall, which was only 11 feet long, was comprised mostly of a 6 foot sliding patio door and a 3 foot wide window & casing.  The wall that Mr. Grove is claiming to have renovated to our satisfaction was actually due to their error.  When we defined the scope of the project with the Salesman, Brian G[redacted], we wanted to add on our existing sunroom by enclosing our deck.  We explained that the 11' wall that currently contained a window and sliding glass door was to be removed. The window was to be kept for our later use.  The sliding glass door was to be moved to the new exterior wall.  The remaining section of the wall was only 2 feet and it was the part that contained the existing outlet that had to be removed.
 
4. The re-wire work by the electrician was actually due to widening the opening of the existing case opening between the dining room and old sunroom. I was off work that day that the electricians were here to do this work.  In order to widen the current case opening to 9 feet, they needed to move an outlet on the dining room side (left side of the opening) as well as a light switch/fan combination and outlet on the right side of the case opening on the dining room side.  The electricians were working on moving the wires and were upstairs in our loft at the outlet up there as they were re-working the wires through the wall.  The outlet on the existing sunroom side also had a switch that worked a ceiling fan.
 
This also had to be re-worked.  I agree this was very time consuming but not due to the exterior wall outlet but due to existing, known work directly related to widening the existing case opening.
 
5. We were told that we were getting 1 outside light and 1 ceiling fan to be bought by the customer.  We purchased a ceiling fan and light.  As they were getting ready to install these items, we were told to leave them out for [redacted] to install.  When we got home from work, he had installed the old light that was to be disgarded instead of the new motion detector light.  When asked why, he said that code requires a light outside the patio door so that is what he installed. We told him that we understood that we were going to be able to determine the placement of the light and that is why we purchased and set out the motion detector light to be installed on the outside corner that would provide lighting in to the back yard as well as by the new patio door landing.  I believe this is another breakdown in communication because we had a third party delivering on a contract signed with Grove.
 
I am firm that we paid the contract at $27,000 on time and in full plus the additional $1,500 to [redacted].  I feel that Grove is simply trying to cover some of his costs in ordering the incorrect windows as well as having the electricians on site for longer than they had planned due to the complexity of opening up the existing case opening at the dining room.
 
If this was legitimate work, why was no change order issued in a timely fashion?  When [redacted] did additional work for the footers, he was only to quick to have the invoice in hand for the work to proceed.  My perception is that no change order was issued because the work was not a legitimate to charge. 
 
I respectfully request that this matter be settled and that no further money is due.  I propose that we call it even as your sales person Brian G[redacted] promised when we signed the contract that they would be able to deliver this project by my daughter's birthday on April 12th.
 
I signed the contract in mid-January on his word.  I will forever have memories of my daughter's 6th birthday party with a blue tarp hanging over the opening where a finished sunroom was supposed to be.
Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I would like to respectfully decline Grove's response for several reasons.1.  In regards to the windows, we called Brian the day the windows were installed and told him he had installed the wrong color windows.  He told us on the phone that he would have to eat the costs of his error but that was the Christian thing to do.  His team did in fact order new windows and replaced them quickly which we are appreciative of.  However, this was their error and should be corrected at their cost.2. We did in fact meet with 3 total contractors.  We had exploratory meetings with them all.   I can attest personally that we told Grove and the 2nd contractor (my husband met with 3rd contractor on his one) the same thing as I was there.  As Mr. Grove was not there at the meeting with his team, it is hard for him to talk about what did or did not happen.  The initial quote that was given to us was so generic it basically said they would put on a sunroom.  I asked them to re-write the contract to include more detail as I was afraid that there were too many details not included.As has proven true, they are trying to add in costs that were included in the initial contract.  If it was truly a changeorder, why was it not presented at the time it was completed?  The electrical was still fairly early in the process.  The drywall was not up.  There was plenty of time to present a change order if in fact it was a change.  [redacted] had no problemproducing a bill for his private work on the footers the day after the event.  It is my experience that a change orderis issued as soon as any additional work is done to prevent exactly what happened here - the bill gets padded at the end.If he had issued the change order when he claims it occurred, we could have discussed it then and I believe it wouldhave been resolved.  I know for a fact that the bill they are trying to pass along is significantly marked up. This is just insult to injury.  When [redacted] did the footer work, he told us - he can bill you direct or put it through Grove whichwill significantly mark it up.  This is why we paid him direct the $1500 for the footer work.3.  As for extra work done, what about what wasn't done on this job.  The doorway between the dining room and old sunroom was not opened to the full extent that we asked for. It is just 2 inches over 7 feet wide when the contract calls for a full 9 feet.This was due to an unexpected A/C vent in the wall.  We did not receive credit for this. How about credit for the fact that this job was delivered almost a full month behind schedule? The only reason I elected this contractor was the salesman, Brian G[redacted]'s, repeated assurances that this project could and would be done by April 12th which was the date of my daughter's birthday. We signed the contract in January as he said that there wasnot much work ahead of us and we would be able to start in a few weeks.  Instead, we had a house full of people with a blue tarp over the opening that was to be our completed sunroom.  Before he writes back to talk of weather delays, there were no delays on this project.   The week that the roof went on was the only time there was a delay - Grove's team was behind.  His crew came out on a Saturday to finish up the flashing that had not gotten done the prior week to keep it on schedule.  There were no weather delays.  The room was on before footers were dug so there was no delay to wait for the ground to thaw for that.  This was simply a result of Grove subbing out too big of a job to a one-man contractor with a helper.  There were many days when it was just [redacted] and his helper.  This job progressed glacially slow due to this.  We didn't receive credit for a delivery a month after promised.  Again, I have no dispute with [redacted].  It was not his fault that he was given a job too large for him.I respectfully request that this matter be settled and that no further money is due.
Regards,
[redacted]

6/18/2015We have made several attempts to contact the [redacted]’s by
phone only to be condemned for calling them too often.  I do believe that communication could have
resolved this matter.In re-reading the email sent to us on May 14, 2015 from
[redacted] disputing the electrical charges, I...

think there may be a
misunderstanding about which wall the additional charges refer to.  The wires that were moved when the INTERIOR
wall opening was widened were most definitely part of the contract price.  The additional wiring charge refers to the
existing EXTERIOR wall that was not included in the contract.There are two documents in particular that support our
position on the additional electrical charge:The first is our contract with the [redacted]s accepted on January
17, 2015. The contract doesn’t include any work on the existing exterior wall
with the exception of relocating the existing patio door to the opposite side
of the new room and to remove and discard the existing double hung window.The second is an email to [redacted] on December 2, 2014
that specifically states “renovating this wall is not included in my final
contract proposal” referring to the exterior wall.  During construction, [redacted] realized the oversight and
became very upset.  In an attempt to keep
everyone happy, we honored her request to remove this wall.  We did not charge to remove the wall even
though the contract and email state otherwise. 
We understand that this was a very large project; however, we are not
electricians and incurred additional out-of-pocket expenses for this work which
we would like to be compensated accordingly. 
There were light switches, receptacles, switch legs and additional
wiring that was running through this wall that had to be rewired once the wall
was removed.  The existing wires were not
long enough so new wires had to be run in some instances.  This was a very time consuming process.  There was also an additional charge to install the motion light.  The [redacted]’s supplied the motion light and
requested that it be installed.  The
electrician had to drill the holes, run the wire, cut the hole in the soffit,
assemble the light fixture and hang the light.  Once again, this is not included in our
contract.  Our contract states that we
would supply and install one (1) exterior light location.  This light was installed according to
code.  Code does not require a motion
light.We already, in good faith have provided a great deal of
additional work at no charge to the [redacted]s. 
We hope this matter can be resolved amicably.  Respectfully,George J. Grove, Jr.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I would like to respectfully decline Grove's response for several reasons.
1.  In regards to the windows, we called Brian the day the windows were installed and told him he had installed the wrong color windows.  He told us on the phone that he would have to eat the costs of his error but that was the Christian thing to do.  His team did in fact order new windows and replaced them quickly which we are appreciative of.  However, this was their error and should be corrected at their cost.
2. We did in fact meet with 3 total contractors.  We had exploratory meetings with them all.   I can attest personally that we told Grove and the 2nd contractor (my husband met with 3rd contractor on his one) the same thing as I was there.  As Mr. Grove was not there at the meeting with his team, it is hard for him to talk about what did or did not happen.  The initial quote that was given to us was so generic it basically said they would put on a sunroom.  I asked them to re-write the contract to include more detail as I was afraid that there were too many details not included.
As has proven true, they are trying to add in costs that were included in the initial contract.  If it was truly a changeorder, why was it not presented at the time it was completed?  The electrical was still fairly early in the process.  The drywall was not up.  There was plenty of time to present a change order if in fact it was a change.  [redacted] had no problemproducing a bill for his private work on the footers the day after the event.  It is my experience that a change orderis issued as soon as any additional work is done to prevent exactly what happened here - the bill gets padded at the end.If he had issued the change order when he claims it occurred, we could have discussed it then and I believe it wouldhave been resolved.  I know for a fact that the bill they are trying to pass along is significantly marked up. This is just insult to injury.  When [redacted] did the footer work, he told us - he can bill you direct or put it through Grove whichwill significantly mark it up.  This is why we paid him direct the $1500 for the footer work.
3.  As for extra work done, what about what wasn't done on this job.  The doorway between the dining room and old sunroom was not opened to the full extent that we asked for. It is just 2 inches over 7 feet wide when the contract calls for a full 9 feet.
This was due to an unexpected A/C vent in the wall.  We did not receive credit for this.
How about credit for the fact that this job was delivered almost a full month behind schedule? The only reason I elected this contractor was the salesman, Brian G[redacted]'s, repeated assurances that this project could and would be done by April 12th which was the date of my daughter's birthday. We signed the contract in January as he said that there wasnot much work ahead of us and we would be able to start in a few weeks.  Instead, we had a house full of people with a blue tarp over the opening that was to be our completed sunroom.  Before he writes back to talk of weather delays, there were no delays on this project.   The week that the roof went on was the only time there was a delay - Grove's team was behind. 
His crew came out on a Saturday to finish up the flashing that had not gotten done the prior week to keep it on schedule.  There were no weather delays.  The room was on before footers were dug so there was no delay to wait for the ground to thaw for that.  This was simply a result of Grove subbing out too big of a job to a one-man contractor with a helper.  There were many days when it was just [redacted] and his helper.  This job progressed glacially slow due to this.  We didn't receive credit for a delivery a month after promised.  Again, I have no dispute with [redacted].  It was not his fault that he was given a job too large for him.
I respectfully request that this matter be settled and that no further money is due.
Regards,
[redacted]

We have to continue to believe that a contract is worth more than the paper it is written on. I have attached a copy of the email dated December 2, 2014 that we referred to in our earlier response. Once again, this email specifically addresses the wall in question and states that renovating this wall is not included in the final contract proposal which at that time was $25,257.60. I have also included a subsequent email that adds $1912.50 to the $25,257.60 for painting, spouting and changing the shingle roof to a rubber roof. $148.01 was added to this total for a Manheim Township permit, hence, the total contract price of $27,318.11. Even though these emails occurred prior to the signing of the contract, they are the written documentation that clearly explains the contents of the final contract and proves that the work we are billing for was not included in the contract price.
[redacted] does have his own business, as is the case with all sub-contractors used in this industry. If they did not they would be considered an employee, not a sub-contractor. We have been working with [redacted] for quite some time now. He does outstanding work. Once it was decided that we could best serve the [redacted] by using [redacted]'s expertise, there were many meetings that occurred between him and Brian G[redacted] to go over the drawings and the details of the contract. Brian and [redacted] also communicated on a daily basis while the job was in progress. It is not our practice to bill any customer until a job is complete, unless otherwise noted in the contract. We were not made aware of the private transaction between [redacted] and the [redacted] until after it occurred. Nevertheless, if proper protocol had been followed, the [redacted] would not have been invoiced by George Grove & Son until the job was completed.
Brian G[redacted], our sales representative recalls a conversation with [redacted] changing the windows to white to save money. They were indeed priced out and ordered in white. However, our contract stated otherwise. It clearly states that the windows would match as closely as possible to the same color and grid pattern as existing windows. That would not be white! Therefore, we supported what our contract states and that is what we supplied at no additional cost or any attempt to recoup any of that cost from the [redacted]. Brian also recalls that the [redacted] were negotiating with several contractors and he wasn’t so sure that the same information was always shared with every contractor. That is why we have to rely on the printed documentation, which appears to have been thoroughly reviewed by [redacted]. There are numerous correspondence discussing details.
The additional charges are for additional work that was requested by the [redacted] and not included in the contract. In reality, the additional charges should be even higher because there were no charges added for the removal of the outside wall or building the header once the wall was removed. [redacted] has informed us that he did other work for the [redacted]'s at no additional charge. The additional charges for the electrical work are a direct result of us receiving additional charges from [redacted] for this work.
The [redacted]'s are accurate that there was only one outlet and one light on the exterior wall that was removed; however, there were feeds for the outlet that ran through that wall to the interior walls. All of those wires had to be refed or replaced if they were not long enough once the exterior wall was removed. There was a double fan that was fed through the removed wall. These wires were not long enough, therefore, we also had to add a junction box for the fan. This had to be refed to the upstairs. The contract provided for one exterior light location and one fan location. The exterior location, by code, had to be beside the door. The motion light that the [redacted] requested to have installed on the corner of the addition was not part of the contract. There was no breakdown in communication, we are simply fulfilling the terms of a contract that was agreed to by both parties.There just hasn't been any evidence presented to us that makes us believe that we are erroneously charging for the extra work that we performed. If there is any written documentation available that has not been presented to date that proves otherwise, we would be more than happy to credit the [redacted]'s account. We are, however, willing to offer the [redacted]'s a 10% discount only if we can resolve this issue now. That would be a credit of $93.43, leaving a balance due of $840.82. Otherwise, we sincerely regret that we will have to resort to some other means to resolve this matter.

6/18/2015We have made several attempts to contact the [redacted]’s by
phone only to be condemned for calling them too often.  I do believe that communication could have
resolved this matter.In re-reading the email sent to us on May 14, 2015 from
[redacted] disputing the...

electrical charges, I think there may be a
misunderstanding about which wall the additional charges refer to.  The wires that were moved when the INTERIOR
wall opening was widened were most definitely part of the contract price.  The additional wiring charge refers to the
existing EXTERIOR wall that was not included in the contract.There are two documents in particular that support our
position on the additional electrical charge:The first is our contract with the [redacted]s accepted on January
17, 2015. The contract doesn’t include any work on the existing exterior wall
with the exception of relocating the existing patio door to the opposite side
of the new room and to remove and discard the existing double hung window.The second is an email to [redacted] on December 2, 2014
that specifically states “renovating this wall is not included in my final
contract proposal” referring to the exterior wall.  During construction, [redacted] realized the oversight and
became very upset.  In an attempt to keep
everyone happy, we honored her request to remove this wall.  We did not charge to remove the wall even
though the contract and email state otherwise. 
We understand that this was a very large project; however, we are not
electricians and incurred additional out-of-pocket expenses for this work which
we would like to be compensated accordingly. 
There were light switches, receptacles, switch legs and additional
wiring that was running through this wall that had to be rewired once the wall
was removed.  The existing wires were not
long enough so new wires had to be run in some instances.  This was a very time consuming process.  There was also an additional charge to install the motion light.  The [redacted]’s supplied the motion light and
requested that it be installed.  The
electrician had to drill the holes, run the wire, cut the hole in the soffit,
assemble the light fixture and hang the light.  Once again, this is not included in our
contract.  Our contract states that we
would supply and install one (1) exterior light location.  This light was installed according to
code.  Code does not require a motion
light.We already, in good faith have provided a great deal of
additional work at no charge to the [redacted]s. 
We hope this matter can be resolved amicably.  Respectfully,George J. Grove, Jr.