Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with the response from [redacted] of AmericInnI first do not agree with her response about giving me the a general phone number that is on her business cardI believe she may be correct when she stated the phone number she gave me for reservations was the number on her card, however; I asked Ms [redacted] for the phone number to directly contact their corporate office to voice a complaint about the way she spoke to myself and my friend when we called herShe stated that she did not mean for me to misinterpret the information she gave me, but as the hotel manager, there should be no reason why she should not have given me the phone number that I asked forAs I have previously stated in another response, the gentleman that I spoke with at the phone number she provided me said to me that that particular phone number is used only to book reservations, and that he could provide me with the correct number to contact corporateI think this was very misleading, and believe Ms [redacted] knew she was giving me the incorrect phone number because she didn't have the proper evidence that it was anyone with me that broke the bed frameAnd because when I asked for her name and the corporate number that I would be voicing a complaint about her specificallyI again disagree also with the fact that my male friend that she spoke with was rude and certainly did not swear in their conversationHe has a very deep and loud voice naturally and she may have mistaken that for being "mean", however; I was present during this conversation and he simply said to her that we would like to come to the hotel to view the damages, because we felt it was unfair to pay for damages that we knew we didn't causeI still believe that if there were indeed damages to the bed frame in the room we stayed in, how can they prove that it was from us and not from a previous visitor? I feel this is why she wouldn't allow us to come view the damagesAnd she didn't state the reason was because my friend was rude or anything of that reason, she simply said we weren't allowed to come view the damages because after she files a claim for damages the broken or damaged property is only able to be viewed as pictures and sent only to the credit/debit card companyI think that is unfair and leads me to feel that she was only making up the damages because she was upset that we had extra visitors for approximately an hour and felt they should charge us extra for that reason and made up the damagesThere was no date stated on the picture, which leads me to believe that the photos could have been taken of any bed frame from any time frame and attempt to charge me forI do not accept these charges and will continue to voice my concernNot only was Ms [redacted] rude to both myself and my friend, but she has changed her story and stated that she apologizes for misinterpretation of what she has said, but if she was telling the truth, there would be no need to apologize for misinterpretation if she had done her job of answering questions with the correct answers, as a hotel manager should and Ms [redacted] did speak to me I asked her name and informed her that I would be making a complaint against her and she stated go right ahead Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with the response from [redacted] of AmericInnI first do not agree with her response about giving me the a general phone number that is on her business cardI believe she may be correct when she stated the phone number she gave me for reservations was the number on her card, however; I asked Ms [redacted] for the phone number to directly contact their corporate office to voice a complaint about the way she spoke to myself and my friend when we called herShe stated that she did not mean for me to misinterpret the information she gave me, but as the hotel manager, there should be no reason why she should not have given me the phone number that I asked forAs I have previously stated in another response, the gentleman that I spoke with at the phone number she provided me said to me that that particular phone number is used only to book reservations, and that he could provide me with the correct number to contact corporateI think this was very misleading, and believe Ms [redacted] knew she was giving me the incorrect phone number because she didn't have the proper evidence that it was anyone with me that broke the bed frameAnd because when I asked for her name and the corporate number that I would be voicing a complaint about her specificallyI again disagree also with the fact that my male friend that she spoke with was rude and certainly did not swear in their conversationHe has a very deep and loud voice naturally and she may have mistaken that for being "mean", however; I was present during this conversation and he simply said to her that we would like to come to the hotel to view the damages, because we felt it was unfair to pay for damages that we knew we didn't causeI still believe that if there were indeed damages to the bed frame in the room we stayed in, how can they prove that it was from us and not from a previous visitor? I feel this is why she wouldn't allow us to come view the damagesAnd she didn't state the reason was because my friend was rude or anything of that reason, she simply said we weren't allowed to come view the damages because after she files a claim for damages the broken or damaged property is only able to be viewed as pictures and sent only to the credit/debit card companyI think that is unfair and leads me to feel that she was only making up the damages because she was upset that we had extra visitors for approximately an hour and felt they should charge us extra for that reason and made up the damagesThere was no date stated on the picture, which leads me to believe that the photos could have been taken of any bed frame from any time frame and attempt to charge me forI do not accept these charges and will continue to voice my concernNot only was Ms [redacted] rude to both myself and my friend, but she has changed her story and stated that she apologizes for misinterpretation of what she has said, but if she was telling the truth, there would be no need to apologize for misinterpretation if she had done her job of answering questions with the correct answers, as a hotel manager should and Ms [redacted] did speak to me I asked her name and informed her that I would be making a complaint against her and she stated go right ahead Regards, [redacted]