[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I would like to respectfully decline Grove's response for several reasons In regards to the windows, we called Brian the day the windows were installed and told him he had installed the wrong color windows He told us on the phone that he would have to eat the costs of his error but that was the Christian thing to do His team did in fact order new windows and replaced them quickly which we are appreciative of However, this was their error and should be corrected at their costWe did in fact meet with total contractors We had exploratory meetings with them all I can attest personally that we told Grove and the 2nd contractor (my husband met with 3rd contractor on his one) the same thing as I was there As MrGrove was not there at the meeting with his team, it is hard for him to talk about what did or did not happen The initial quote that was given to us was so generic it basically said they would put on a sunroom I asked them to re-write the contract to include more detail as I was afraid that there were too many details not includedAs has proven true, they are trying to add in costs that were included in the initial contract If it was truly a changeorder, why was it not presented at the time it was completed? The electrical was still fairly early in the process The drywall was not up There was plenty of time to present a change order if in fact it was a change [redacted] had no problemproducing a bill for his private work on the footers the day after the event It is my experience that a change orderis issued as soon as any additional work is done to prevent exactly what happened here - the bill gets padded at the end.If he had issued the change order when he claims it occurred, we could have discussed it then and I believe it wouldhave been resolved I know for a fact that the bill they are trying to pass along is significantly marked upThis is just insult to injury When [redacted] did the footer work, he told us - he can bill you direct or put it through Grove whichwill significantly mark it up This is why we paid him direct the $for the footer work As for extra work done, what about what wasn't done on this job The doorway between the dining room and old sunroom was not opened to the full extent that we asked forIt is just inches over feet wide when the contract calls for a full feetThis was due to an unexpected A/C vent in the wall We did not receive credit for this How about credit for the fact that this job was delivered almost a full month behind schedule? The only reason I elected this contractor was the salesman, Brian G***'s, repeated assurances that this project could and would be done by April 12th which was the date of my daughter's birthdayWe signed the contract in January as he said that there wasnot much work ahead of us and we would be able to start in a few weeks Instead, we had a house full of people with a blue tarp over the opening that was to be our completed sunroom Before he writes back to talk of weather delays, there were no delays on this project The week that the roof went on was the only time there was a delay - Grove's team was behind His crew came out on a Saturday to finish up the flashing that had not gotten done the prior week to keep it on schedule There were no weather delays The room was on before footers were dug so there was no delay to wait for the ground to thaw for that This was simply a result of Grove subbing out too big of a job to a one-man contractor with a helper There were many days when it was just [redacted] and his helper This job progressed glacially slow due to this We didn't receive credit for a delivery a month after promised Again, I have no dispute with *** It was not his fault that he was given a job too large for himI respectfully request that this matter be settled and that no further money is due Regards, [redacted] ***
[ [redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I would like to respectfully decline Grove's response for several reasons In regards to the windows, we called Brian the day the windows were installed and told him he had installed the wrong color windows He told us on the phone that he would have to eat the costs of his error but that was the Christian thing to do His team did in fact order new windows and replaced them quickly which we are appreciative of However, this was their error and should be corrected at their costWe did in fact meet with total contractors We had exploratory meetings with them all I can attest personally that we told Grove and the 2nd contractor (my husband met with 3rd contractor on his one) the same thing as I was there As MrGrove was not there at the meeting with his team, it is hard for him to talk about what did or did not happen The initial quote that was given to us was so generic it basically said they would put on a sunroom I asked them to re-write the contract to include more detail as I was afraid that there were too many details not includedAs has proven true, they are trying to add in costs that were included in the initial contract If it was truly a changeorder, why was it not presented at the time it was completed? The electrical was still fairly early in the process The drywall was not up There was plenty of time to present a change order if in fact it was a change [redacted] had no problemproducing a bill for his private work on the footers the day after the event It is my experience that a change orderis issued as soon as any additional work is done to prevent exactly what happened here - the bill gets padded at the end.If he had issued the change order when he claims it occurred, we could have discussed it then and I believe it wouldhave been resolved I know for a fact that the bill they are trying to pass along is significantly marked upThis is just insult to injury When [redacted] did the footer work, he told us - he can bill you direct or put it through Grove whichwill significantly mark it up This is why we paid him direct the $for the footer work As for extra work done, what about what wasn't done on this job The doorway between the dining room and old sunroom was not opened to the full extent that we asked forIt is just inches over feet wide when the contract calls for a full feetThis was due to an unexpected A/C vent in the wall We did not receive credit for this How about credit for the fact that this job was delivered almost a full month behind schedule? The only reason I elected this contractor was the salesman, Brian G***'s, repeated assurances that this project could and would be done by April 12th which was the date of my daughter's birthdayWe signed the contract in January as he said that there wasnot much work ahead of us and we would be able to start in a few weeks Instead, we had a house full of people with a blue tarp over the opening that was to be our completed sunroom Before he writes back to talk of weather delays, there were no delays on this project The week that the roof went on was the only time there was a delay - Grove's team was behind His crew came out on a Saturday to finish up the flashing that had not gotten done the prior week to keep it on schedule There were no weather delays The room was on before footers were dug so there was no delay to wait for the ground to thaw for that This was simply a result of Grove subbing out too big of a job to a one-man contractor with a helper There were many days when it was just [redacted] and his helper This job progressed glacially slow due to this We didn't receive credit for a delivery a month after promised Again, I have no dispute with *** It was not his fault that he was given a job too large for himI respectfully request that this matter be settled and that no further money is due Regards, [redacted] ***
[ [redacted] [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]