Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I do not agree that my cc had to be charged that day in full, as the potential service of installing a new furnace was not to occur until the following dayI have days to reverse my decision and having them charge me a $'reversal fee' is wrongI will agree to pay the amount for what they call the 'service call' on the furnace, although no work was actually done to the furnace other than determining it was brokenMy credit card ought not to have been charged until all of the work was completed, regardless of when I gave them my cc information
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We were never offered an upgraded unit or a replacement system; they owner specifically contacted me and said he would personally install a new compressor for free but we would still have to pay for labor costsHe also told me that he had no clue that we had this problem; however, it does not acceptable that the owner of the company has no clue how his business is doingAlso, we had a year warranty the compressor and we had year warranty based on our proposal that is attached from country SuburbanAlso, they only reason why they said ti was the compressor was because all other things that it could have been failed because the leaks they found and the outside thermostat that they thought was the problem were fixed and did not fix the problem; so then it absolutely was the compressor that had to be fixedHowever, [redacted] and [redacted] technicians would disagreeThe [redacted] technician found nothing wrong with the compressor and it was working fine; and found that our whole system was disconnected and this was by Country SuburbanA technician from [redacted] specifically told us that a technician took a part of our system and it was a part that was need to run the system, and that would be by the Country Suburban technicianWho knows if the compressor was the problem with the system because the people at country Suburban had no clue what the problem was; one specific technician form Country Suburban came to the house times and specifically told my wife that he had no clue what was wrong with our system and that's why they called people from Syracuse but we had to wait days to a week for technicians to come out; so it was not quickWe are not satisified with the response that Country Suburban submittedThey don't take any responsibility for what happened.Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will accept this $check, however note that I am not 100% satisfied that the $was not credited back to me in full for the 'reversal fee'I provided plenty of notice of my decision to change my mind on having the furnace installed by Country Suburban
To Whom it may concern: Contacting you to let you know that we at County Suburban Heating & Air Conditioning have corrected everything and detailed the entire jobThere was a lack of communication of scheduling to complete the job.Thank youHarry G [redacted] /President
If you could please add this review for Country Suburban, I would appreciate it.Country Suburban fixed our broken Lennox AC unit on 6/22/, installed a new lining, new coil, metal work & a new compressorThe staff were very professional & worked hard all day to make sure everything was perfect for usI appreciate their time & hard work! Thank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.A system that costs $6,should not last ONLY yearsIf we knew that it would last ONLY years, I would not have purchased this systemAlso, they installed a compressor that was already years old when they installed in in A professional company should not be putting old equipment into a brand new systemNone of the documents say that it was only a year systemThe only documents we have is the proposal and it does not say anything about the compressor being a year warranty; right on the front page of the proposal; it says year compressor warranty; NOT yearsWe were not given a contract; it was a proposal that was signed and dated with what they were going to install and doI had them here for cleanings of the system; and what they saying is falseThey are trying to put the blame on others, when they are at faultThey were here multiple times and there was not refrigerant in the system, and the technicians could not find anything wrong; they said it COULD be a possible leakOther technicians came and said they fixed the small couple of leaks, and when the alert on the system showed back up, ell the findings changed and it was the compressorWhen one technician came and took the part, he never contacted meI had to call them and they told me that he had to get in contact with Bryant before he could come backI did not contact Country Suburban to have the condenser under warranty; why would I want a piece of equipment that was not the problem under warranty; when supposedly the compressor was the problemThey offered a new unit but at this point, Country Suburban had no clue what they were doing, and the probability of us having this installed and having problems would be highAlso, who would want to be a customer of Country Suburban when you have had problems with the system for that long and nobody knew what was wrong with itIts not my fault that Country Suburban technicians did not know how to find a problem with our system and these technicians and Country Suburban knew about this problem for months and months and then the actual Owner had no clue that we were even having this problem; the key to a good business is communicationWhen you have technicians and workers in a company that have no idea what is wrong with a central air system that they installed and they want to install a new one; its very likely that you will have problem again; which we wanted to avoidCountry Suburban thinks they did nothing wrong, so then why was I told that of the technicians that worked on our system were fired because they did not know what was wrong with our systemIf Country Suburban knew what they were doing, would they have fired of their workers, I don't think so.Regards, [redacted] ***
*** [redacted] *** [redacted] We will be sending a check to Debbie Manley for $We have charged $for the fireplace tune up and also the work completed on the furnaceThis check will be going out in the mail next weekIf you have any questions or concerns please let me knowThank you,Country Suburban
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
From: Lisa ***< [redacted] >Date: Tue, Jun 14, at 12:PMSubject: Complaint ID: [redacted] To: [redacted] To Whom it May Concern, Please see the attached documentsThis unit was not install by Country Suburban it was installed by [redacted] s [redacted] s can be reached at [redacted] and they can clarify that they installed this unitThank You,Country Suburban
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I do not agree that my cc had to be charged that day in full, as the potential service of installing a new furnace was not to occur until the following dayI have days to reverse my decision and having them charge me a $'reversal fee' is wrongI will agree to pay the amount for what they call the 'service call' on the furnace, although no work was actually done to the furnace other than determining it was brokenMy credit card ought not to have been charged until all of the work was completed, regardless of when I gave them my cc information
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We were never offered an upgraded unit or a replacement system; they owner specifically contacted me and said he would personally install a new compressor for free but we would still have to pay for labor costsHe also told me that he had no clue that we had this problem; however, it does not acceptable that the owner of the company has no clue how his business is doingAlso, we had a year warranty the compressor and we had year warranty based on our proposal that is attached from country SuburbanAlso, they only reason why they said ti was the compressor was because all other things that it could have been failed because the leaks they found and the outside thermostat that they thought was the problem were fixed and did not fix the problem; so then it absolutely was the compressor that had to be fixedHowever, [redacted] and [redacted] technicians would disagreeThe [redacted] technician found nothing wrong with the compressor and it was working fine; and found that our whole system was disconnected and this was by Country SuburbanA technician from [redacted] specifically told us that a technician took a part of our system and it was a part that was need to run the system, and that would be by the Country Suburban technicianWho knows if the compressor was the problem with the system because the people at country Suburban had no clue what the problem was; one specific technician form Country Suburban came to the house times and specifically told my wife that he had no clue what was wrong with our system and that's why they called people from Syracuse but we had to wait days to a week for technicians to come out; so it was not quickWe are not satisified with the response that Country Suburban submittedThey don't take any responsibility for what happened.Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will accept this $check, however note that I am not 100% satisfied that the $was not credited back to me in full for the 'reversal fee'I provided plenty of notice of my decision to change my mind on having the furnace installed by Country Suburban
To Whom it may concern: Contacting you to let you know that we at County Suburban Heating & Air Conditioning have corrected everything and detailed the entire jobThere was a lack of communication of scheduling to complete the job.Thank youHarry G [redacted] /President
If you could please add this review for Country Suburban, I would appreciate it.Country Suburban fixed our broken Lennox AC unit on 6/22/, installed a new lining, new coil, metal work & a new compressorThe staff were very professional & worked hard all day to make sure everything was perfect for usI appreciate their time & hard work! Thank you!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.A system that costs $6,should not last ONLY yearsIf we knew that it would last ONLY years, I would not have purchased this systemAlso, they installed a compressor that was already years old when they installed in in A professional company should not be putting old equipment into a brand new systemNone of the documents say that it was only a year systemThe only documents we have is the proposal and it does not say anything about the compressor being a year warranty; right on the front page of the proposal; it says year compressor warranty; NOT yearsWe were not given a contract; it was a proposal that was signed and dated with what they were going to install and doI had them here for cleanings of the system; and what they saying is falseThey are trying to put the blame on others, when they are at faultThey were here multiple times and there was not refrigerant in the system, and the technicians could not find anything wrong; they said it COULD be a possible leakOther technicians came and said they fixed the small couple of leaks, and when the alert on the system showed back up, ell the findings changed and it was the compressorWhen one technician came and took the part, he never contacted meI had to call them and they told me that he had to get in contact with Bryant before he could come backI did not contact Country Suburban to have the condenser under warranty; why would I want a piece of equipment that was not the problem under warranty; when supposedly the compressor was the problemThey offered a new unit but at this point, Country Suburban had no clue what they were doing, and the probability of us having this installed and having problems would be highAlso, who would want to be a customer of Country Suburban when you have had problems with the system for that long and nobody knew what was wrong with itIts not my fault that Country Suburban technicians did not know how to find a problem with our system and these technicians and Country Suburban knew about this problem for months and months and then the actual Owner had no clue that we were even having this problem; the key to a good business is communicationWhen you have technicians and workers in a company that have no idea what is wrong with a central air system that they installed and they want to install a new one; its very likely that you will have problem again; which we wanted to avoidCountry Suburban thinks they did nothing wrong, so then why was I told that of the technicians that worked on our system were fired because they did not know what was wrong with our systemIf Country Suburban knew what they were doing, would they have fired of their workers, I don't think so.Regards, [redacted] ***
*** [redacted] *** [redacted] We will be sending a check to Debbie Manley for $We have charged $for the fireplace tune up and also the work completed on the furnaceThis check will be going out in the mail next weekIf you have any questions or concerns please let me knowThank you,Country Suburban
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
From: Lisa ***< [redacted] >Date: Tue, Jun 14, at 12:PMSubject: Complaint ID: [redacted] To: [redacted] To Whom it May Concern, Please see the attached documentsThis unit was not install by Country Suburban it was installed by [redacted] s [redacted] s can be reached at [redacted] and they can clarify that they installed this unitThank You,Country Suburban