George Leszko Floor Sanding

Hello,We hereby confirm receipt of your letter dated 1/2/regarding the complaint of [redacted] from the address: [redacted] Transaction ID number [redacted] Dolphin Express has no any direct contact with the claim as indicated in the pastThe additional company operating at the same location, www.usaddress.com is a company that provides a US address to overseas customers who wish to purchase products from US vendors or local sellers, to receive them at the US address provided by that company at the Hillside, NJ location and to send them through the company to their abroad residenceFor the purpose of shipping the items received to the warehouse, Usaddress processes the packages of its customers, sent from vendors and sellers, stores the packages, prepares the packages for shipping abroad and contacts with international forwarding companies such as [redacted] & [redacted] in order to deliver the packages to the customer's home abroadUsaddress contract is solely between the company and its overseas customers who purchase items in the United States and wish to send them abroadThe Company's responsibility is towards its customers and the company does not contact various vendors or sellers who sell their goods to other people abroadUsaddress does not know these vendors or sellers, it is not responsible for the quality of their products or transactions, for the security of their transactions, for filtering their agreements with their customers, for fraud conducted by these customers who purchase directly from these vendors or sellersFurther to the above said, the company emphasizes that there is no any connection between the company and [redacted] , who is the seller, who sells his merchandise on the Internet [redacted] is not a customer of the company and he is neither a supplier nor a service provider to the companyThe company is not involved in any fraud that [redacted] 's clients have entered into in a deal with him [redacted] have to review his clients and the manner of securing his transactions with them and not to transfer responsibility to the companyFurthermore, the company does not act as a supervising entity or a complaint address for claims regarding the quality of the transactions of various sellers on the InternetThe company does not act as a decision maker regarding allegations of fraud between sellers and various customers, its business is not hearing the parties arguments and clarifying them, and apparently also does not charge a fee for itAs stated, all the company's business is being a receiving and storing station for items purchased by a customers from abroad who contacted vendors or local sellers, preparing them for shipping and sending them abroad via international forwarding companiesIn addition to all the above, it is to be noted that the company does not hold [redacted] 's product [redacted] must contact his client in an attempt to get the goods back or payment for the goodsIt should be noted that even if all of the information provided by [redacted] is true and accurate regarding the conversations he had with a customer service representative, the company can not be held responsible for a transaction between [redacted] and his buyer which happen to be registered to the company serviceAfter all, the responsibility for the transaction between the seller ( [redacted] and the buyer is [redacted] who shipped the package to the company location prior to seeing secured payment funds in his account and should not be “pushed” toward the companyThank you very much,Mordechai M [redacted]

Hello,Items (Rawlings Batting Tees) were not delivered by *** to our location at *** *** *** *** ** ***Items were delivered somewhere else according to *** and were declared as lost / stolenWe had an additional incident with *** wrong delivery on the same day and
time.Shipper - *** *** did not know they items were delivered but to the wrong placeEventually when his party called Ayelet Organization received the order abroad, there items were missing.*** *** holds us at fault without us having any way of knowing about the items which were delivered to the wrong location.FEDEX claims that if an insurance claim is filed by the vendor themselves, it will still be rejected as too much time left and are claiming they will try after to get involved and maybe the account manager we are communication with might help.The bottom line, we are not at fault but simply accused my *** ***After communication and explaining to *** ***, our company decided to still go ahead and purchase the battling tees and ship them on our company account and make sure they are safely delivered to client abroadWe informed *** *** about it and are now waiting his confirmation about sending an additional shipment with us and we will add the batting tees to the shipment.*** *** is supposed, if he did not do that yet, to contact the Revdex.com and remove the claim he initiated.Attached please find our e-mail communications so far.Thank you,Mordechai M***Dolphin Express Inc

Hello,1. We hereby confirm receipt of your letter dated 1/2/2018 regarding the complaint of [redacted] from the address: [redacted] Transaction ID number [redacted]2. Dolphin Express has no any direct contact with the claim as indicated in the past. The...

additional company operating at the same location, www.usaddress.com is a company that provides a US address to overseas customers who wish to purchase products from US vendors or local sellers, to receive them at the US address provided by that company at the Hillside, NJ location and to send them through the company to their abroad residence.3. For the purpose of shipping the items received to the warehouse, Usaddress processes the packages of its customers, sent from vendors and sellers, stores the packages, prepares the packages for shipping abroad and contacts with international forwarding companies such as [redacted] & [redacted] in order to deliver the packages to the customer's home abroad.4. Usaddress contract is solely between the company and its overseas customers who purchase items in the United States and wish to send them abroad. The Company's responsibility is towards its customers and the company does not contact various vendors or sellers who sell their goods to other people abroad. Usaddress does not know these vendors or sellers, it is not responsible for the quality of their products or transactions, for the security of their transactions, for filtering their agreements with their customers, for fraud conducted by these customers who purchase directly from these vendors or sellers.5. Further to the above said, the company emphasizes that there is no any connection between the company and [redacted], who is the seller, who sells his merchandise on the Internet. [redacted] is not a customer of the company and he is neither a supplier nor a service provider to the company. The company is not involved in any fraud that [redacted]'s clients have entered into in a deal with him. [redacted] have to review his clients and the manner of securing his transactions with them and not to transfer responsibility to the company.6. Furthermore, the company does not act as a supervising entity or a complaint address for claims regarding the quality of the transactions of various sellers on the Internet. The company does not act as a decision maker regarding allegations of fraud between sellers and various customers, its business is not hearing the parties arguments and clarifying them, and apparently also does not charge a fee for it. As stated, all the company's business is being a receiving and storing station for items purchased by a customers from abroad who contacted vendors or local sellers, preparing them for shipping and sending them abroad via international forwarding companies.7. In addition to all the above, it is to be noted that the company does not hold [redacted]'s product. [redacted] must contact his client in an attempt to get the goods back or payment for the goods. It should be noted that even if all of the information provided by [redacted] is true and accurate regarding the conversations he had with a customer service representative, the company can not be held responsible for a transaction between [redacted] and his buyer which happen to be registered to the company service. After all, the responsibility for the transaction between the seller ([redacted] and the buyer is [redacted] who shipped the package to the company location prior to seeing secured payment funds in his account and should not be “pushed” toward the company. Thank you very much,Mordechai M[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]