George P Helmer

We are very sorry to hear
about the concernsWith regard to the damage acquired in the *** car
wash, Mercedes-Benz of Sugar Land is not responsible for any further repairs to
the bumper on the vehicleAs previously shared with the client in conversations with our
staff, our gesture of
client dedication was demonstrated in the repair to the
bumper following the purchase from us in November 2014. We exceeded our
responsibility by repairing body damage found after the sale., but
unfortunately we cannot take any further responsibility for any damages that
could have occurred in the months since she has owned the vehicle
Thank you.Matt *** Client Experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Mercedes Benz of Sugar Land agreed to fix my car because they acknowledged that they sold me a car with a glued together front endThey NEVER fixed the carThey re glued the bumper and passed it off to me as if it had been properly repairedI would have never purchased a car in that condition if I had been awareTheir sales practice and repair practice we completely fraudulent
Regards,

We are disappointed to hear about this complaintIt has
been our objective from the moment we heard of the issue to
rectify the situationThe customer came in for service at our dealership on
his GL-April 21, At a later date the customer came by and we
inspected the vehicle together
and he asked that we pay to recoat the vehicle
with a special treatment due to a “free car wash” on his original service date
in AprilThe client informed us that the cost would be $dollars to recoat
the vehicle because it had been in an accident and needed other areas treated
which would be covered by an insurance claimAt that time I agreed to pay the
$dollars to recoat the vehicle as a goodwill gestureOver two and a half months later the customer supplied me
with an invoice that included a quote with additional services not a part of
our original agreement that stated we would cover the CQuartz recoat onlyI
instructed the vendor and the client that we would pay the agreed upon $
dollar charge but nothing more.We have fulfilled our agreement with the customer and
hand delivered the $dollar check to the vendor. Any additional services purchased are the
customers responsibility. Thank you.Steve S*Vice President of Fixed Operations
Mercedes-Benz of Sugar Land

Sent: Thursday, December 17, 11:AM Subject: RE: Houston Revdex.com Complaint Record Restoration Mercedes-Benz of Sugarland Per complaint ID *** we repaired the client’s vehicle at no costMatter resolved Derek MB*** Vice President of Marketing Mercedes-Benz of Sugar
Land * *** * ***

We have satisfied the customer's request for her vehicle records to be sent to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I just don't get it when Steve S*** says "Free Car Wash", when the sign posted in the vehicle says "DO NOT WASH THE CAR WITHOUT OWNERS WRITTEN PERMISSION"Don't know if he ever knows thatSecondly when he says that we agreed for recoat, he needs to know that I am not the detailer that performs the recoatSomebody else does that and he can give an exact quote based on inspecting the vehicle, which they found that a stage paint correction was requiredI as a customer did not purchase any additional services from the detailer and expect the dealer to pay itDealer is solely responsible for the entire amount for the paint correction and also the CQuartz Finest recoat, it was me who was considerate enough to collect a part of the recoat amount from the insurance company where in my vehicle was involved in an accident at a much later date than the dealer visitSteve S*** response is absolutely ridiculous and does not make any sense.Regards,***