George Street Photo & Video

George Street is truly sorry to hear that [redacted] and [redacted] find any of their products from us anything less than satisfactory.  In looking through documentation, we see that their disappointment was expressed after initially receiving their video, and apologize if it was felt that not enough...

was done on George Street's side to remedy the situation. We did want to clarify that although we fully recognize and take responsibility for the fact multiple DVDs had to be sent in order for the client to be able to view their video properly, the initial wedding video was sent to the client well within our quoted time frame of 4 months.  In addition to video services, the Photo/Video Suite package also included photography services (lead photographer and 2nd photographer) as well as an album. Considering all the digital negatives have been provided to the client and downloaded multiple times, as well as the album being designed and delivered, a full refund for the entire amount won't be possible. George Street is happy to return all money that was paid toward video services.  The video service portion of the Photo/Video Suite package is $1550. We would also like to extend the ability to work on video revision to make this video the best possible version for the client.  If there are more than just quality issues, George Street would like the opportunity to attempt to correct, or revise as much as needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are truly sorry to hear that [redacted] and [redacted] are unhappy with any product they have received from George Street, as it is always are intention to deliver images and a video that will meet and exceed our client's expectations. We understand that the initial video did not meet the standards...

that [redacted] and [redacted] expected due to editing issues, and footage not captured, which is why we suggested working through the revision process to get their video to a better spot.  In now knowing that the video revision process has not only not helped the video get to a better spot, but rather has caused additional unhappiness, we are more than happy to discuss some fair monetary compensation in its place. We did want to clarify, that although we do quote a 6 week turn around for most intensive video revisions, neither of the two video revisions we have worked on for [redacted] and [redacted] have taken 6 weeks to get completed.  The first revision took 3 weeks, and the second revision took 3.5 weeks to complete. Even still, we understand this can be a long time to wait when you are anxious to see an improved video.The request for a full refund for [redacted] and [redacted] package of $3757.70 does include more than just video services.  [redacted] and [redacted] have had full access to their wedding images for downloading, as well as have the ability to design and print their wedding album, so a full refund isn't something we can offer.  However, we are more than happy to offer a full refund for all of the video services and materials considering this experience has been a stressful one for them. When we break down the Photography/Videography Suite package, the video portion comes out to $1703.10.  This includes the video services performed on their wedding day, as well as all video materials associated with delivering their wedding video.