George T. Stevens Company

We are contacting customer to get him into service, here is our email to him from the sales manager involvedI will keep you up to date on the results of his visit.*** *** *** I am contacting you concerning your Revdex.com complaint about
the purchase of your Jeep Wrangler, I would like our technicians to re-diagnose your shocks and make sure they are not leaking or are badIn so far as the muffler, I would consider replacing it as a goodwill gesture on Waikem's part since you seem to feel we are not standing behind the vehicle we sold youWaikem Auto Group has been part of this community for over years and we are very aware of the importance of repeat business and taking care of our customersI also left a message on your cell phone to contact me. My opinion is lets start this relationship over and go over the areas of concern and get them handledI promise we will be fair with youPlease contact me as soon as you schedule allowsRegards* *** ***
"Faith is taking the first step even when you don't see the whole staircase.." *** *** Waikem MotorsMitsubishi New Car Manager/Used car director

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize for the charges you are not happy with. A car dealership has many laws and regulations as well as numerous small items that are dealt with everyday: oil removal and disposal as well as numerous nuts and bolts, hand towels, rags and other items not itemized on repair orders.The State of...

Ohio as every State allows us dealers to just average out what a typical repair will take and charge them out on a repair order that way. It is not to exceed a dollar or percentage amount on any one repair order. This is a common procedure from every car dealer and repair facility, but as a one time goodwill gesture, we are refunding the $6.00 you were charged.  The check is being mailed out today, thank you for you contacting us on this,[redacted]Waikem Auto Family