George Waikem Ford, Inc.

Sorry for the delay, I was getting all involved to find out what exactly happened and one manager was offHere is his response and we would be happy to schedule the diagnostic at his convenience*** *** ..here is *** *** overview of the interaction; "The car came in on
a Saturday, the check engine light was on and no off codes were storedCustomer was told we may or may not be able to diagnoseWe had two techs review to do the diagnostic and they believed the issue was a mass air flow sensor, *** called the customer and advised of the issue and customer ok'd the jobWhen I came in on Monday and was going over all the cars worked on over-the-weekend and those pending the techs proceeded to explain to me why they recommended the mass flow sensor, I asked if the coils were checked? The mass flow air sensor part was installed and did not solve the problem, this part was taken off and we then checked the coils and found of them with corrosion on the electrical transfer spring ohm, the coils tested out goodWe put the car back together and test drove, lights never came back so by all accounts the issue was repairedCustomer was charged for diagnostic plus hourCalled customer and explained, he then asked us for a coolant flush which we performedHe came in and picked the vehicle up and as he drove away the light came back on and flashed but did not stay onOur tech went on a drive with the customer and was not able to diagnose the issue, at that point he suggested that maybe the Ford dealership should take a look at the problemCustomer called me the next day and I offered to take the vehicle to the Ford dealership and would pay for the 1-hour Ford diagnostic charge...there would be no additional charge, there was not a double pay on the diagnostic hourThe offer was made at least 3-times through the course of our conversation, customer said he would get back to me and that's the last I heard from him until this Revdex.com notification." Our offer to cover the charge of having the Ford dealership execute the diagnostic still standsIn addition we will refund the customer for the cost of the initial *** diagnostic of $which includes 1-hour plus tax. Please let us know if you need any additional information

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]9, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
The problem is that they are using the wrong address for me. I sent two emails to [redacted] (one on June 11th at 1:33PM and the other on August 4th at 11:17AM) trying to confirm that he was using the correct address. He did not reply to either email. He was clearly using the wrong address.
Please have them use this address to issue another check: 
 
[redacted]
 
And I would also like to add that the [redacted] handled this situation in an extremely timely manner, and I am extremely satisfied with their customer service.
 
Regards,
[redacted]

Dear [redacted]I am sorry about this but the check to [redacted] had been mailed to him back on July 14, 2015. I have enclosed a copy of the check and the good news is the amount is nearly double what he was expected ( $327.30 vs. $185.91 ). I am not sure if the postal service is that slow or the check...

was lost in the mail or his home, but we did as we promised and mailed the check out as soon as we could.Please let me know if [redacted]ould like us to get him another check, Thanks,[redacted]Owner, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted]9, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The problem is that they are using the wrong address for me. I sent two emails to [redacted] (one on June 11th at 1:33PM and the other on August 4th at 11:17AM) trying to confirm that he was using the correct address. He did not reply to either email. He was clearly using the wrong address.Please have them use this address to issue another check:  [redacted] And I would also like to add that the [redacted] handled this situation in an extremely timely manner, and I am extremely satisfied with their customer service. 
Regards,
[redacted]

Dear [redacted]I am sorry about this but the check to [redacted] had been mailed to him back on July 14, 2015. I have enclosed a copy of the check and the good news is the amount is nearly double what he was expected ( $327.30 vs. $185.91 ). I am not sure if the postal service is that slow or the...

check was lost in the mail or his home, but we did as we promised and mailed the check out as soon as we could.Please let me know if [redacted]ould like us to get him another check, Thanks,[redacted]Owner, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Sorry for the delay, I was getting all involved to find out what exactly happened and one manager was off. Here is his response and we would be happy to schedule the diagnostic at his convenience. [redacted]
 
margin: 0px; padding: 0px; font-size: 10pt; font-family: arial;">..here is [redacted] overview of the interaction;
 
"The car came in on a Saturday, the check engine light was on and no off codes were stored. Customer was told we may or may not be able to diagnose. We had two techs review to do the diagnostic and they believed the issue was a mass air flow sensor, [redacted] called the customer and advised of the issue and customer ok'd the job. When I came in on Monday and was going over all the cars worked on over-the-weekend and those pending the techs proceeded to explain to me why they recommended the mass flow sensor, I asked if the coils were checked? The mass flow air sensor part was installed and did not solve the problem, this part was taken off and we then checked the coils and found 2 of them with corrosion on the electrical transfer spring ohm, the coils tested out good. We put the car back together and test drove, lights never came back so by all accounts the issue was repaired. Customer was charged for diagnostic plus 1 hour. Called customer and explained, he then asked us for a coolant flush which we performed. He came in and picked the vehicle up and as he drove away the light came back on and flashed but did not stay on. Our tech went on a drive with the customer and was not able to diagnose the issue, at that point he suggested that maybe the Ford dealership should take a look at the problem. Customer called me the next day and I offered to take the vehicle to the Ford dealership and would pay for the 1-hour Ford diagnostic charge...there would be no additional charge, there was not a double pay on the diagnostic hour. The offer was made at least 3-times through the course of our conversation, customer said he would get back to me and that's the last I heard from him until this Revdex.com notification."
 
Our offer to cover the charge of having the Ford dealership execute the diagnostic still stands. In addition we will refund the customer for the cost of the initial [redacted] diagnostic of $106.45 which includes 1-hour plus tax.
 
Please let us know if you need any additional information.