George Webb Termite & Pest Control

Revdex.com:I have reviewed the response made by the consumer in reference to complaint ID [redacted] ,and find that arbitration is necessarySincerely, [redacted]

Reference: Supplemental report dated 09/16/performed on [redacted] ***: Dear sir: 1: protocol for responding to a communication is days, not 2: An original inspection was ordered by real estate agent [redacted] on the above reference property and said inspection was performed on 05/08/by George Webb Terminte Control, henceforth in this statement of facts listed as GWTCInspection was performed by the licensee, George Webb 3: At some time after 05/08/14, complainant pre-viewed the house and made the decision to purchase the propertyComplainant then ordered a "Whole House Inspection" from some company unknown to GWTC, if substantiated, would have been visible and accessible to the person who performed the "Whole House Inspection" 4: The sub-area flooring is insulated, making the sub-flooring inaccessibleThe complainant discovered the decay above the insulation while installing some wiringInsulation was removed by complainant to expose the decay 5: Pursuant to a phone call from the complainant, a supplemental report was performed on 09/16/The supplemental inspection & report was performed by the licenseeGeorge WebbPer request of complainant, Item 1A on that original report was completed on 09/19/Notice of Completion is pending completion of 1B 6: The drain assembly for a Roman style tub shower is a one piece component with a stopper that locks in place for the purchase of filling the tubThe original inspection performed on 05/08/states that "NOTE: Roman style tub shower was not water tested due to lack of drain stopper assembly." Neither the agent representing the complainant nor the complainant himself requested a further inspection of this area, and neither offered to supply a stopper for the drain assembly to perform a water testHad a further inspection been requested and had a water test of the unit been performed, the decay would have been discovered pursuant to water dripping into the sub-area Page #dated 10/19/Response to Complaint on [redacted] *** 7: The purported "BID" submitted by complainant is not a contract, but some information on a letter with company letter-head from Brush Strokes, Inc, dated 09/29/This purported bid was received with a letter from the complainant demanding monetary compensation by certified mail on October 14, with a demand to respond in days 8: On Tuesday, October 14, GWTC received an e-mail transmission from complainant stating that: "George, Please see attachmentIt has now been beyond the day timelineI expect to hear a response from you by the end of the day on Wednesday October 15, After which time, I will proceed to the next stage for this demand of payment if." GWTC responded by e-mail that days had not yet expired since receiving complainant's certified letter 9: Complainant's request for $16,as compensation for not making a complaint to the Strucutural Pest Control Board is categorically rejected 10: Offer by GWTC to repair the damage still stands, but shall not be contrued as an admission of liability or negligence that the insulation should have been removed and this area inspected during the course of the Wood Destroying Organism inspection performed by GWTC 11: Complainant is requested to respond with a day & time to start the repairsIf repairs are commenced by this company, complainant is requested to refrain from creating a hostile working environment, refrain from trying to micro manage the repairs, and, for insurance purposes stay out of the work area while work is in progress 12: If work on the Roman style tub shower is commenced by this company, work would be performed as stipulated in the supplemental reportAll work would conform to stand building practices 13: If request to perform the repairs is denied and access to the house is not granted, then the offer to perform the repairs at no cost to the complainant will be rescinded, and whatever compensation or required conduct, if any, determined by any judicial or quasi-judicial agency shall take precedent Yours truly, [redacted] Termite Control

In California, going after small a small business is a sport There is no downside to the complainant, no negative consequences, no adverse consequences All the adverse consequences are suffered by the business owner Mr [redacted] , a law enforcement officer, sees an opportunity to have his bathroom re-modeled at my expense, and he is more than willing to use all the consumer protection laws to his advantage to extort the money that he wants The fact that he may destroy my business and my life in the process means nothing to himOnly his ego matters to him He has been to court over times in Fresno The bottom line now is he wants me to pay him $16,or he will do his best to destroy the business that I have created over the last years During those years I have performed over 15,inspections He has now made a complaint to the [redacted] ***This is the 3rd complaint during those years Mr [redacted] wants his pound of flesh, and a pound may be OK, but not two legs and an arm So, shall I "suffer the slings and arrows of outrageous fortune, or take up arms against a sea of troubles, and so oppose them." I shall oppose Mr [redacted] 's extortion attempt

Complainant is requested to respond with a day & time to start the repairsIf repairs are commenced by this company, complainant is requested to refrain from creating a hostile working environment, refrain from trying to micro manage the repairs, and, for insurance purposes stay out of the work area while work is in progress

Revdex.com:I have reviewed the response made by the business in reference to complaint ID .***,and find that arbitration is necessarySincerely,*** ***

I have retained counsel to try and negotiate a settlement with the complainant

Revdex.com:I have reviewed the response made by the consumer in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]

Reference: Supplemental report dated 09/16/14 performed on [redacted]:
Dear sir:
1: Normal protocol for responding to a communication is 10 days, not 7.
2: An original inspection was ordered by real estate agent [redacted] on the above reference...

property and said inspection was performed on 05/08/14 by George Webb Terminte Control, henceforth in this statement of facts listed as GWTC. Inspection was performed by the licensee, George Webb.
3: At some time after 05/08/14, complainant pre-viewed the house and made the decision to purchase the property. Complainant then ordered a "Whole House Inspection" from some company unknown to GWTC, if substantiated, would have been visible and accessible to the person who performed the "Whole House Inspection".
4: The sub-area flooring is insulated, making the sub-flooring inaccessible. The complainant discovered the decay above the insulation while installing some wiring. Insulation was removed by complainant to expose the decay.
5: Pursuant to a phone call from the complainant, a supplemental report was performed on 09/16/14. The supplemental inspection & report was performed by the licensee. George Webb. Per request of complainant, Item 1A on that original report was completed on 09/19/14. Notice of Completion is pending completion of 1B.
6: The drain assembly for a Roman style tub shower is a one piece component with a stopper that locks in place for the purchase of filling the tub. The original inspection performed on 05/08/14 states that "NOTE: Roman style tub shower was not water tested due to lack of drain stopper assembly." Neither the agent representing the complainant nor the complainant himself requested a further inspection of this area, and neither offered to supply a stopper for the drain assembly to perform a water test. Had a further inspection been requested and had a water test of the unit been performed, the decay would have been discovered pursuant to water dripping into the sub-area.
Page #2 dated 10/19/14 Response to Complaint on [redacted].
7: The purported "BID" submitted by complainant is not a contract, but some information on a letter with company letter-head from Brush Strokes, Inc, dated 09/29/14. This purported bid was received with a letter from the complainant demanding monetary compensation by certified mail on October 14, 2014 with a demand to respond in 7 days.
8: On Tuesday, October 14, GWTC received an e-mail transmission from complainant stating that: "George, Please see attachment. It has now been beyond the 7 day timeline. I expect to hear a response from you by the end of the day on Wednesday October 15, 2014. After which time, I will proceed to the next stage for this demand of payment if." GWTC responded by e-mail that 7 days had not yet expired since receiving complainant's certified letter.
9: Complainant's request for $16,400 as compensation for not making a complaint to the Strucutural Pest Control Board is categorically rejected.
10: Offer by GWTC to repair the damage still stands, but shall not be contrued as an admission of liability or negligence that the insulation should have been removed and this area inspected during the course of the Wood Destroying Organism inspection performed by GWTC.
11: Complainant is requested to respond with a day & time to start the repairs. If repairs are commenced by this company, complainant is requested to refrain from creating a hostile working environment, refrain from trying to micro manage the repairs, and, for insurance purposes stay out of the work area while work is in progress.
12: If work on the Roman style tub shower is commenced by this company, work would be performed as stipulated in the supplemental report. All work would conform to stand building practices.
13: If request to perform the repairs is denied and access to the house is not granted, then the offer to perform the repairs at no cost to the complainant will be rescinded, and whatever compensation or required conduct, if any, determined by any judicial or quasi-judicial agency shall take precedent.
Yours truly,[redacted] [redacted] [redacted] Termite Control

I sent George Webb an estimate and demand for payment for $16,400. If he wants to negotiate on that I would be willing to see what we could work out. There are also attorney fees, inconvenience fees, and time from work fees, which are involved which I have not yet included in any bills as of yet. I want to get this work done ASAP as we are without use of our home which we bought in this condition based on his inspection.
The entire roman tub needs to be removed as the hot mop and pan is cracked and needs to be replaced. this entails going a minimum of 6" above the top of the tub ridge and over any and all steps. All new tiles must match. Water fixtures may need to be replaced to conform with code.This needs to be completed per code.
The wall between the bathroom and bedroom needs to be removed and replaced due to rot within the wall.
The subfloor needs to be removed and replaced due to rot.
floor joists need to be removed and replaced due to rot.
The toilet needs to be removed and replaced as it can not be placed back in due to code.
Any unforeseen damage that is uncovered during demo must also be properly fixed.
Any testing required by code must be completed.
Any and all permits must be pulled.
The owner of the home will retain the right to make changes to the area/s involved as needed during construction as long as they are within code. This may include the use of different materials, floor plan, plumbing, and/or electrical.
Construction will only take place through the entry of the sliding glass door of the master bedroom and everything will be returned to normal when completed. There will be no access to the main house. Any and all access points to other areas of the house will be separated by protective coverings in order to prevent the spread of any dust, debris, or hazards.
The property will be kept in a clean fashion daily.
The owner has the rights to have a general contractor inspect at any point along with county officials.
The work must be completed within 14 calendar days from start. Penalty for each day after 14 days in which it is not completed. There will be no delays in starting work and it must be started within 1 week.
A minimum of a 25 year warranty will be given for all work performed which includes leaks. This must be a documented warranty which will include any manufacturers warranty. Installation must be performed by a certified company by the manufacturer.
Also if any other items need to be replaced once the permits are pulled in order to pass code (ie. replacement of other toilets for water saving ones, water fixtures in other areas of the home need water saving features) those will also be performed.
Any homeowner fees, time off work, relocation, inconvience, or damage to property will be paid by company doing the work to the homeowner.
I retain the right to add or remove items from this list.
These are the terms given by the contractors which have given estimates.
Thank you,
      [redacted]

If you are really interested, then please read my statement of facts in the attached document.  Thank you.

In California, going after small a small business is a sport.  There is no downside to the complainant, no negative consequences, no adverse consequences.  All the adverse consequences are suffered by the business owner.  Mr [redacted], a law enforcement officer, sees an opportunity to have his bathroom re-modeled at my expense, and he is more than willing to use all the consumer protection laws to his advantage to extort the money that he wants.  The fact that he may destroy my business and my life in the process means nothing to him. Only his ego matters to him.  He has been to court over 40 times in Fresno.  The bottom line now is he wants me to pay him $16,400 or he will do his best to destroy the business that I have created over the last 17 years.  During those 17 years I have performed over 15,000 inspections.  He has now made a complaint to the [redacted]. This is the 3rd complaint during those 17 years.  Mr [redacted] wants his pound of flesh, and a pound may be OK, but not two legs and an arm.  So, shall I "suffer the slings and arrows of outrageous fortune, or take up arms against a sea of troubles, and so oppose them."  I shall oppose Mr [redacted]'s extortion attempt.

I am rejecting this response because: George Webb replied with the same statement as he previously did. This complaint is not resolved and George Webb is not acting in good faith.

Complainant is requested to respond with a day & time to start the repairs. If repairs are commenced by this company, complainant is requested to refrain from creating a hostile working environment, refrain from trying to micro manage the repairs, and, for insurance purposes stay out of the work area while work is in progress.

I am rejecting this response because: George Webb Failed to do his due diligence for section 1 clearance. He fradulently signed off the clearance without proper reinspection that was documented in the original inspection and incomplete on the final inspection by George Webb. He admitted that he missed this damage somehow and that he had trainees with him that day that may have overlooked it. There was no insulation covering the area of damage as he states. I have proof that the area was not covered at the time or for quite some time before this inspection. Water stains and and rot were also around this area that should have been an indicator for a reputable licensed inspector. A formal complaint has been filed with the Structural Pest Board of California. George Webb continues to try to add blame onto other people for his error. George Webb is a paid licensed business that is to locate and detect damage. George Webb Termite and Pest has failed in their job and their roll as a licensed entity and refuses to pay for damages. They want to address the issue with patchwork and improper structural support. I will not release this complaint until George Webb Termite and Pest pays for the repairs to be done related to their failure to perform their job correctly.

Review: George Webb was the company used for the escrow pest report for my home purchase. This service was paid for by the seller of the home. George Webb signed off the section 1 clearance without a proper second inspection and failed to recheck areas that he initially maked as a section 1 issue. George Webb also failed to recognize the fact that the sub floor beneath the master shower/tub was completely rotted away and falling through the floor into the 3' crawl space below the house. After escrow close I went under the house to run some cable wire and noticed this damage. After contacting George Webb he came out and reinspected the sub floor. He stated that somehow he must of overlooked this. He offered to replace the the sub floor by lifting the tub and sliding out and in the new sub floor or giving me $1,200.00. In order to do this work correctly the bathroom needs to be gutted as there is also rot in the walls around the shower and on the main support beams under the house. His fix would be a bandaid that will just reoccur as there is still a leak in the shower pan that needs to be replaced also (which he said doesnt need to be replaced). I had a professional leak test company come out which stated that the shower pan is leaking. The estimate cost for this fix is just over $16,000 (this will more than likely increase once demo begins). George Webb instead of taking blame for not doing his due diligence for a job he was paid to do, has tried to place the blame on other people including myself. I let him fix a fascia board that was rotted that he also missed in the inspection. His company not only did poor work that can be seen visually but, also left the old wood and their scrap wood behind for me to clean up. Their worker lost traction backing up on the lawn in the front yard and dug a hole with the tire about 6" deep which he left like that. Furthermore this was a VA home loan which requires a section 1 clearance in order to prevent things of this nature from occuring on these types of loans.Desired Settlement: I am requesting that George Webb pay the damages as requested in a letter sent to him which included the construction estimate. I also stated that if he did not pay by the dealine, and I needed procede with further actions, that he would then be responsible for any fees incurred prior and post the request. There are current attorney fees and inconvienence fees that are now due on top of the estimate, and that will continue to accrue until this is rectified.

Business

Response:

Reference: Supplemental report dated 09/16/14 performed on [redacted]:

Dear sir:

1: Normal protocol for responding to a communication is 10 days, not 7.

2: An original inspection was ordered by real estate agent [redacted] on the above reference property and said inspection was performed on 05/08/14 by George Webb Terminte Control, henceforth in this statement of facts listed as GWTC. Inspection was performed by the licensee, George Webb.

3: At some time after 05/08/14, complainant pre-viewed the house and made the decision to purchase the property. Complainant then ordered a "Whole House Inspection" from some company unknown to GWTC, if substantiated, would have been visible and accessible to the person who performed the "Whole House Inspection".

4: The sub-area flooring is insulated, making the sub-flooring inaccessible. The complainant discovered the decay above the insulation while installing some wiring. Insulation was removed by complainant to expose the decay.

5: Pursuant to a phone call from the complainant, a supplemental report was performed on 09/16/14. The supplemental inspection & report was performed by the licensee. George Webb. Per request of complainant, Item 1A on that original report was completed on 09/19/14. Notice of Completion is pending completion of 1B.

6: The drain assembly for a Roman style tub shower is a one piece component with a stopper that locks in place for the purchase of filling the tub. The original inspection performed on 05/08/14 states that "NOTE: Roman style tub shower was not water tested due to lack of drain stopper assembly." Neither the agent representing the complainant nor the complainant himself requested a further inspection of this area, and neither offered to supply a stopper for the drain assembly to perform a water test. Had a further inspection been requested and had a water test of the unit been performed, the decay would have been discovered pursuant to water dripping into the sub-area.

Page #2 dated 10/19/14 Response to Complaint on [redacted].

7: The purported "BID" submitted by complainant is not a contract, but some information on a letter with company letter-head from Brush Strokes, Inc, dated 09/29/14. This purported bid was received with a letter from the complainant demanding monetary compensation by certified mail on October 14, 2014 with a demand to respond in 7 days.

8: On Tuesday, October 14, GWTC received an e-mail transmission from complainant stating that: "George, Please see attachment. It has now been beyond the 7 day timeline. I expect to hear a response from you by the end of the day on Wednesday October 15, 2014. After which time, I will proceed to the next stage for this demand of payment if." GWTC responded by e-mail that 7 days had not yet expired since receiving complainant's certified letter.

9: Complainant's request for $16,400 as compensation for not making a complaint to the Strucutural Pest Control Board is categorically rejected.

10: Offer by GWTC to repair the damage still stands, but shall not be contrued as an admission of liability or negligence that the insulation should have been removed and this area inspected during the course of the Wood Destroying Organism inspection performed by GWTC.

11: Complainant is requested to respond with a day & time to start the repairs. If repairs are commenced by this company, complainant is requested to refrain from creating a hostile working environment, refrain from trying to micro manage the repairs, and, for insurance purposes stay out of the work area while work is in progress.

12: If work on the Roman style tub shower is commenced by this company, work would be performed as stipulated in the supplemental report. All work would conform to stand building practices.

13: If request to perform the repairs is denied and access to the house is not granted, then the offer to perform the repairs at no cost to the complainant will be rescinded, and whatever compensation or required conduct, if any, determined by any judicial or quasi-judicial agency shall take precedent.

Yours truly,[redacted]

[redacted] Termite Control

Business

Response:

Complainant is requested to respond with a day & time to start the repairs. If repairs are commenced by this company, complainant is requested to refrain from creating a hostile working environment, refrain from trying to micro manage the repairs, and, for insurance purposes stay out of the work area while work is in progress.

Business

Response:

If you are really interested, then please read my statement of facts in the attached document. Thank you.

Consumer

Response:

I am rejecting this response because: George Webb Failed to do his due diligence for section 1 clearance. He fradulently signed off the clearance without proper reinspection that was documented in the original inspection and incomplete on the final inspection by George Webb. He admitted that he missed this damage somehow and that he had trainees with him that day that may have overlooked it. There was no insulation covering the area of damage as he states. I have proof that the area was not covered at the time or for quite some time before this inspection. Water stains and and rot were also around this area that should have been an indicator for a reputable licensed inspector. A formal complaint has been filed with the Structural Pest Board of California. George Webb continues to try to add blame onto other people for his error. George Webb is a paid licensed business that is to locate and detect damage. George Webb Termite and Pest has failed in their job and their roll as a licensed entity and refuses to pay for damages. They want to address the issue with patchwork and improper structural support. I will not release this complaint until George Webb Termite and Pest pays for the repairs to be done related to their failure to perform their job correctly.

Consumer

Response:

I am rejecting this response because: George Webb replied with the same statement as he previously did. This complaint is not resolved and George Webb is not acting in good faith.

Consumer

Response:

I sent George Webb an estimate and demand for payment for $16,400. If he wants to negotiate on that I would be willing to see what we could work out. There are also attorney fees, inconvenience fees, and time from work fees, which are involved which I have not yet included in any bills as of yet. I want to get this work done ASAP as we are without use of our home which we bought in this condition based on his inspection.

The entire roman tub needs to be removed as the hot mop and pan is cracked and needs to be replaced. this entails going a minimum of 6" above the top of the tub ridge and over any and all steps. All new tiles must match. Water fixtures may need to be replaced to conform with code.This needs to be completed per code.

The wall between the bathroom and bedroom needs to be removed and replaced due to rot within the wall.

The subfloor needs to be removed and replaced due to rot.

floor joists need to be removed and replaced due to rot.

The toilet needs to be removed and replaced as it can not be placed back in due to code.

Any unforeseen damage that is uncovered during demo must also be properly fixed.

Any testing required by code must be completed.

Any and all permits must be pulled.

The owner of the home will retain the right to make changes to the area/s involved as needed during construction as long as they are within code. This may include the use of different materials, floor plan, plumbing, and/or electrical.

Construction will only take place through the entry of the sliding glass door of the master bedroom and everything will be returned to normal when completed. There will be no access to the main house. Any and all access points to other areas of the house will be separated by protective coverings in order to prevent the spread of any dust, debris, or hazards.

The property will be kept in a clean fashion daily.

The owner has the rights to have a general contractor inspect at any point along with county officials.

The work must be completed within 14 calendar days from start. Penalty for each day after 14 days in which it is not completed. There will be no delays in starting work and it must be started within 1 week.

A minimum of a 25 year warranty will be given for all work performed which includes leaks. This must be a documented warranty which will include any manufacturers warranty. Installation must be performed by a certified company by the manufacturer.

Also if any other items need to be replaced once the permits are pulled in order to pass code (ie. replacement of other toilets for water saving ones, water fixtures in other areas of the home need water saving features) those will also be performed.

Any homeowner fees, time off work, relocation, inconvience, or damage to property will be paid by company doing the work to the homeowner.

I retain the right to add or remove items from this list.

These are the terms given by the contractors which have given estimates.

Thank you,

[redacted]

Business

Response:

I have retained counsel to try and negotiate a settlement with the complainant.

Business

Response:

In California, going after small a small business is a sport. There is no downside to the complainant, no negative consequences, no adverse consequences. All the adverse consequences are suffered by the business owner. Mr [redacted], a law enforcement officer, sees an opportunity to have his bathroom re-modeled at my expense, and he is more than willing to use all the consumer protection laws to his advantage to extort the money that he wants. The fact that he may destroy my business and my life in the process means nothing to him. Only his ego matters to him. He has been to court over 40 times in Fresno. The bottom line now is he wants me to pay him $16,400 or he will do his best to destroy the business that I have created over the last 17 years. During those 17 years I have performed over 15,000 inspections. He has now made a complaint to the [redacted]. This is the 3rd complaint during those 17 years. Mr [redacted] wants his pound of flesh, and a pound may be OK, but not two legs and an arm. So, shall I "suffer the slings and arrows of outrageous fortune, or take up arms against a sea of troubles, and so oppose them." I shall oppose Mr [redacted]'s extortion attempt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]

Business

Response:

I have reviewed the response made by the consumer in reference to complaint ID .[redacted], , and find that arbitration is necessary. Sincerely,[redacted]