George's Auto Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , This is Landmark’s second response to complaint ID # [redacted] submitted by [redacted] ***Ms***, We are sincerely sorry to hear that your experience with a Landmark associate(s) has not been a positive oneOur associates always strive to provide the best service and are always willing to help our members, and I apologize if you feel we did not live up to those standardsWe take your concerns seriously; please specify what rights under Regulation E you are referencing so we are able to review your situation in that contextPlease feel free to contact me at [redacted] if you have any additional questionsKind regards, [redacted] Legal Analyst Landmark Credit Union [redacted] @landmarkcu.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt appears there was a typo in Landmark's message...should read, there was "not" enough time to reply Nonetheless, their actions have corrected that issue on late postage and the defective computerThank you very much for your help, Revdex.com! Regards, [redacted] ***

We resolved this issue for him We pretty much redid the work and he was happy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowFor your information, both disbursements from my pension fund were preset one the same date to occur on both months and top stop only for March, conditioned on the fact that Landmark would fulfill its side of the contractI kindly ask that you reconsider your stance before I have to take further actions to enforce the contract Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree because I was already paid Allstate for liability so therefore I should not have to pay Landmark for full insuranceIf anything, I should only have had to pay them for collision only and for only months of coverageThat does not average out to $dollarsAgain, this is not fair to me and it was a waste of my moneySo far, I have paid Landmark a total of $3,so my balance should not still be over a thousand dollars considering the fact that my original loan was only for $3,I have not had the loan a whole year so interest should be minimal Regards, [redacted]

August 18, Dear [redacted] , This is a response to the complaint ID [redacted] submitted by [redacted] on 08/17/Review of Ms [redacted] ’s account indicates she requested Landmark’s Courtesy Pay service and relied heavily on this service since account openingActivating Courtesy Pay allows Landmark to pay a check or electronic withdrawal from your account even if it causes the account to become overdrawn; overdraft fees apply and your account cannot be overdrawn more than $including the overdraft feesChecking account disclosures regarding Courtesy Pay are provided at account openingOn July 7, 2017, Ms [redacted] utilized Courtesy Pay, bringing her account balance to a negative $On July 12, courtesy pay was again utilized for an ATM withdrawal, bringing the account balance to a negative $Ms [redacted] received her monthly electronic deposits on August which brought her account to a positive balanceHowever, on the same day, Ms [redacted] withdrew cash at two ATMs as well as a share draft cleared, bringing her account balance to a negative $Ms [redacted] did not maintain a positive checking account balance for at least hours, as indicated in the checking account disclosures, so Courtesy Pay was revoked on August 9, In reference to Ms [redacted] ’s desired outcome, Landmark allows members days to bring the account positive before the account is closed due to an outstanding overdraftHowever, Ms [redacted] cannot request courtesy pay to be reinstated until she maintains a positive account balance for a minimum of monthsThank you, [redacted] Legal Analyst Landmark Credit Union [redacted] ***

I have received the response stating that they have not had a return phone call After initial contact with the cardholder I have called on numerous occasions and left messages for the cardholder to call me back I can be reached at the number I left on the messages and would be glad to help them get this resolved

Dear [redacted] , This response is in regards to the complaint submitted on 04/05/with complaint ID regarding [redacted] ***Per Landmark Credit Union and Allied Solutions procedure, three notices were sent via USPS following the loan origination date of 04/24/requesting documentation proving insurance was obtained on the BMW S1000RRAdditionally, following the third notice, a phone call is attempted; Allied Solutions received no responseForce-placed Insurance was then placed on the motorcycle loan on 07/09/in the amount of $1,Prior to the motorcycle loan payoff, a refund of the force-placed insurance was issued in the amount of $1,on 04/14/Final payment made to the loan was conducted on 04/27/Do not hesitate to contact me regarding further information in this [redacted] Thank you, [redacted] Legal Analyst Landmark Credit Union [redacted] @landmarkcu.com Tel: ###-###-####

December 15, [redacted] ** [redacted] RE: Revdex.com Complaint # [redacted] Dear [redacted] : I received your customer complaint from the Revdex.com and will attempt to address your concerns regarding your issues with setting up an outside bank account to make a loan payment and the $fee assessed for payments made by phoneI had [redacted] ***, [redacted] ’s e-channel, research the issues with establishing an external transfer from UW Credit Union Here is what [redacted] found the following: On 10/2/2015, member enrolled for External Transfer in Online BankingShe received two emails with instructions on completing the setup of her email, [redacted] , which was completed She attempted to setup her account at UWCU Checking #***-***-***but I see the current status of this account is deletedOn 10/25/she attempted to sExternal Transfer for UWCU Checking #***-***-*** The security step of sending two trail deposits to the UWCU for verification was not completed Reminder emails were sent to her on 10/25/and 10/28/The current status is requires approval To complete this process, she would need to request new trail deposits to be sent to her UWCU accountInside the External Transfer portal she should click on Settings in the top right corner then select accountsLocate the UWCU account from the list of My Other Accounts and select the blue arrow icon on the left side to reveal the account detailSelect to have the trial deposits resent (allow business days) She should enter the two small deposit amounts in the field found in the account detail screen (Settings>Accounts>My Other Accounts> blue arrow left side)The member could also use our new loan payment product This can found under the Move Money tab in Online Banking This option does not require the trail deposit security step described in the external transfer optionAlso, this option is only a one step process because it will post directly to the Landmark loanI refunded two of your $fees assessed for a total of $to your savings account This should cover the timeframe when you attempted to set up the External TransferPlease follow the instructions above to complete your External Transfer If you need help, please contact our e-channel at ###-###-####Sincerely, [redacted] Encl*** [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Landmark listed three companies that attempted to withdraw from this accountLandmark allowed about $dollars of overdraft charges on an account that was not being usedWhat is the average amount of withdraws attempts does one get? Also, the representative that I spoke with was not interested in negations or ways to resolve issue [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and yes they did refund the money yesterday, but I would like it to be noted that [redacted] , Branch Manager at the Germantown Branch, did tell me that he was going to waive the fee and then called me an hour later stating that he didn't have the authority to do it and someone in billing and collections would have to do itThis was not credited in good faith this was a credit that was promised to meI had to go back into the branch yesterday because I found out they had cut my debit card off too and no one ever told me thatLandmark credit union could use some classes in customer serviceSo I am only accepting this on the fact that they did reverse the fee for meBut I will be closing my accounts with them due to their customer service and how they treated meRegards, [redacted]

I reviewed the letter sent to us by the Revdex.com The phone number to reach the individual at was incorrect Once I located a correct number I called to find out more information regarding the account and the situation I started identifying myself and the call was disconnected Upon calling back the call went straight to voice mail I would be more than happy to review the situation and reverse any fees if warranted but I need cooperation from the individual regarding the account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I still have no idea why landmark sent the account to collections as the gentleman said the account was set up on autopay without a missed payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***landmark fails to realize that to date bureaus still shows negative ratings I've been denied credit cannot apply for credit periodMy loan was not due until December 2017.So how is scheduling the due date to November is a convenience to meLandmark fails to provide proof of any contact to me making me aware of this reversed transaction as asked in my previous rejection.Again I am asking this loan be waivedlandmark legal rep is indicating this had no negative impactWhen I advised I was turned down for credit.
[To assist us in bringing this *** to a close, we would like to know your view on the ***.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaintI am not happy with the way things are, as the info provided to me on my account is inaccurate and lead me to believe I was totally paying off my loan.*** *** ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 19, Dear *** ***, This is a response to the complaint ID *** submitted by *** H *** on May 18, In December 2016, Landmark Credit Union held a promotion offering a $cash bonus for opening a checking account at Landmark and meeting certain other requirements, as
disclosedUpon review of Mr***’s account, it appears that he had not met one of the requirements to qualify him for the $creditSpecifically, at the time of the 60-day review, Mr*** had not set up the requisite recurring monthly direct deposit of at least $into his new account and, as a result, did not qualify for the promotional offerTerms for receiving the $credit were disclosed as follows: Limited time offerPlease refer to promotional email for expiration date and promo codeTo receive the $cash bonus, you must open any new Landmark Checking Account (“New Account”) with e-statements (valid email address required) and recurring monthly direct deposit Direct deposit is defined as a minimum of $per month in ACH deposits, which may include payroll, pension or government benefit payments, such as Social SecurityLandmark will review your New Account days after opening and deposit the $cash bonus within days of the review if the direct deposit and e-statement requirements have been metAccounts closed within the first months will be charged a $penaltyBonus will be reported as interest on a 1099-INTNot valid with any other offers. Minimum deposit required to open an account is $Landmark associates are not eligibleDepending upon checking opened, annual percentage yield could range from 0% to 7.5% Based on this information, Landmark believes this issue has been resolved and no further action is needed on its part Thank you, *** *** Legal Analyst Landmark Credit Union ***@landmarkcu.com Tel: ###-###-####

August 24, Dear *** ***, This is a response to the complaint ID *** submitted by *** *** on August 8, 2016, with additional comment by *** *** received on August 23, Landmark Credit Union has updated its credit bureau reporting of Ms***’ activity associated with this loan to no longer reflect derogatory information. It may take several business days for the bureaus to display the updated informationAs a result, Landmark’s error in applying of the funds to the loan and the correction of this error will have no negative effect on Ms***’ credit standingThere is an outstanding balance of $1,that remains unpaid on this loan. On more than one occasion, Landmark has communicated with Ms*** as well as provided Ms*** documentation for a Gap Insurance claim that would pay off this balanceA Landmark Associate advised Ms*** in a phone conversation that, as an accommodation to her, the deadline for making these or other payment arrangements has been extended to November 1, 2016. In the event that no arrangements are made and no payment is received as of this date, Landmark will begin reporting the delinquent loan status to the credit bureaus and seek to recover the outstanding balance from Ms***. Please do not hesitate to contact me should you require any further information in this *** Thank you, *** *** Legal Analyst Landmark Credit Union ***@landmarkcu.com Tel: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have hours tied up in getting this resolved I do not consider the matter closed without compensation for time spent unnecessarily
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear *** ***, This response is in regards to the complaint submitted on 04/05/with complaint ID regarding *** ***Per Landmark Credit Union and Allied Solutions procedure, three notices were sent via USPS following the loan origination date of 04/24/requesting
documentation proving insurance was obtained on the BMW S1000RRAdditionally, following the third notice, a phone call is attempted; Allied Solutions received no responseForce-placed Insurance was then placed on the motorcycle loan on 07/09/in the amount of $1,Prior to the motorcycle loan payoff, a refund of the force-placed insurance was issued in the amount of $1,on 04/14/Final payment made to the loan was conducted on 04/27/Do not hesitate to contact me regarding further information in this ***Thank you, *** *** Legal Analyst Landmark Credit Union ***@landmarkcu.com Tel: ###-###-####