George's Construction

I had checked this system MONTHS , not weeks before , for the previous owner A dirty filter was found to be the only problem at that time and the system checked out fine on Mar When Mr [redacted] contacted me , telling me his system had lost all of its refrigerant I told him this was a separate issue and there would be a service charge to which he agreedUpon arrival approaching his front door I was shielding my eyes from the sun glare , to which he apparently took as me peeking in his doorAfter starting his system I found that it had refrigerant , but was cycling on and off with extremely high pressuresafter shutting the system down and inspecting the indoor coil I restarted the heat pump and it operated normally , which it did on several subsequent start ups with the same operation.I explained that he may have an intermittent problem and if it re-occurs to call me and I would Not charge him a service call to continue to diagnose the heat pumpI also said the system may be slightly overcharged , but not enough to warrant a trip to get a recovery cylinder from the shopThis was Friday pm of Memorial Day weekend , all supply houses closed until the following Tuesday, so even if I had been able to definitively diagnose the problem I could not get parts until thenIn order to bring a fully equipped service vehicle and experienced , licensed, bonded and insured tech to his home , after hours, it seemed fair to me to charge my service charge He was charged one hour plus trip charge My actual time there was almost 1/hoursRather than allow me to see this problem through and address his concerns to me personally, he chose to immediately contact the Revdex.comand file a complaintI have contacted Mr [redacted] and fully refunded his $and we have agreed to go our separate waysCustomer satisfaction is my company goal but I can only achieve that goal if allowed to do my job as experience has taught meNot all mechanical problems can be solved on the spot

I had checked this system MONTHS , not 3 weeks before , for the previous owner . A dirty filter was found to be the only problem at that time and the system checked out fine on Mar 3. When Mr *** contacted me , telling me his system had lost all of its refrigerant i
told him this was a separate issue and there would be a service charge to which he agreedUpon arrival approaching his front door I was shielding my eyes from the sun glare , to which he apparently took as me peeking in his doorAfter starting his system I found that it had refrigerant , but was cycling on and off with extremely high pressuresafter shutting the system down and inspecting the indoor coil I restarted the heat pump and it operated normally , which it did on several subsequent start ups with the same operation.I explained that he may have an intermittent problem and if it re-occurs to call me and I would Not charge him a service call to continue to diagnose the heat pumpI also said the system may be slightly overcharged , but not enough to warrant a trip to get a recovery cylinder from the shop. This was Friday pm of Memorial Day weekend , all supply houses closed until the following Tuesday, so even if I had been able to definitively diagnose the problem I could not get parts until thenIn order to bring a fully equipped service vehicle and experienced , licensed, bonded and insured tech to his home , after hours, it seemed fair to me to charge my service charge He was charged one hour plus trip charge My actual time there was almost 1/hours. Rather than allow me to see this problem through and address his concerns to me personally, he chose to immediately contact the Revdex.comand file a complaintI have contacted Mr*** and fully refunded his $and we have agreed to go our separate waysCustomer satisfaction is my company goal but I can only achieve that goal if allowed to do my job as experience has taught meNot all mechanical problems can be solved on the spot