[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was also shocked that being a long time customer that everything was not done to satisfy a complaint.It is true that this was an unusual winter, but that does not give any company the right to leave ruts in my lawn and make no attempt to repair them I was warned that there may be the possibility of damage to my property because of the condition of the soil For me this was a non-issue because they had never brought tracked or wheeled equipment on to my property in prior jobs (except the stump grinder).May I also remind the company that they did a job for me a month earlier where the conditions were pretty much the sameDuring that job, and all jobs prior to that one, no skid-loader was ever used to remove tree partsThe job was accomplised with little or no damage to my propertyThis job included a large tree removal and topping of three other treesAll wood was hauled out by handThis is one of the reasons I have always used George's Tree Service they climb trees and do not use heavy equipment tracks from the stump grinder has never been an issue.On this last job they suddenly appeared with a skid-loader in the afternoon and started to haul wood with the machine It was already too late to say anything, the first trip across my lawn had done the damage.I never received any phone messageIt's easy to say you left a message and I guess it's also easy to say you never received a message a modern flaw in the systemHowever, if it were my business, and I knew I had an unhappy customer, I would make it a point to contact that customer and avoid procedures such as this The one fact remains is that they did receive my message.On stump grinding: My expectation is that the remnants of the tree are sufficiently removed so that with a little work a lawn could be re-establishedThis did happen with another company, after hurricane Sandy, and after Georgia's never returned my call So I know it can be doneBut in this case, forget about ground level, there is tree stump and roots sticking foot above the ground level>It has left me in a position that now I have to pay another companies overhead and labor to bring out a machine and do the job right While the job could have been done right the first time at considerably less cost to the home owner Not a pile of wood chips Stump and roots above surface > After filling in with wood chips and planting seed Regards, [redacted]
May 11, Dear Revdex.com,This letter is in response to ID# [redacted] ( [redacted] ) our customer who is a Middletown TwpPolice Officer contracted our company to remove her hazardous treeWhen I, Joe G [redacted] owner and operator of the company gave her an estimate, I explained to her that she would need to get permission from her neighbors to be on their propertiesThis was a huge tree and there was no way to contain it, to just her propertyShe did in fact speak to both neighbors who did give their consentWe proceeded to remove the treeWhen our crew was cleaning up, we were told by the plaintiff to get off his property, We explained to him that we wanted to get any wood and debris off his property to do a good clean upHe proceeded to tell us to LEAVE IT and to GET OFF HIS PROPERTY NOW!!! He is the property owner and we had to abide by his wishesNow he wants us to come back and clean upOur crew is not going back to a property, which we were told to GET OF! Also the large opening that was disrupted was sticker bushes and weeds that are probably already regrownThe plaintiff has old tires and garbage all around his back yardWhen we trimmed that same tree a couple years ago, they also came out screaming that they didn't want the tree trimmedThat was not up to them, because it wasn't their treeThat is why made sure to let our Customer know that she had to get their permission which she didThe other neighbor had no complaints with us, because he didn't kick us off his property, he let us do our job and clean upts the plaintiff didn't want us anywhere on his property, than he should not have given his consentIn closing if he wanted the debris in his yard cleaned up, than he should not have kicked us off his propertyI find it amazing how in his letter to you, he left out that detail.Sincerely,Joe G***, President
Dear [redacted] ,This letter is in reference to a complaint you received about our companyID# [redacted] I was shocked when I read the complaint, because the person complaining is a past customer of oursHaving such a hard winter as you know and the ground becomes very saturated from all the snow and rainwith all the grounds being so wet and us being a tree company that uses skid loaders and stump grindersto complete the work contracted to us, we had no choice but to tell all of our customers including the plaintiff that we would not be responsible for any kind of rut damage to their propertiesThese storms come through and cause so much damage to the trees, and then we have our regular customers like the plaintiff calling to see how soon we can do their workWith the overwhelming number of calls we received everybody in a hurry to get their trees done, nobody wanted to wait until the ground was hardSo we had no choice but to warn all our customers including the plaintiff that if they wanted their jobs done right away, we would not be responsible for any ruts that may be made by the equipmentAs the plaintiffs letter states there was snow on the groundHow can you remove tons of wood, in a snow saturated ground without making ruts? As far as the stumps go, we were never told by plaintiff that his stumps were not ground down far enoughThe stump grinder can only go so farSome times people think that it removes the whole stump, but that is not the case; there is still a stump down in the groundWe did grind his stumps below ground levelWe do not chase rootsRoots from a tree can be all over the yard it would takeforever to chase all the roots, as the plaintiff already knew from past jobs we have done for himAs far as responding to his complaint, I did in fact call him back after receiving his message on the answering machinetoo reached his voice mail and left him a message reminding him that we had warned him that we would not be responsible for any rut damagePlease just think of it from our end, if you were to water your yard nonstop for four months (the snow storms started in October and plaintiff got job done in February) and then asked someone to bring a piece of heavy equipment onto the yard, of course you're going to see ruts and that's exactly why we had to warn our customers of potential damageWith all the tree jobs we did this winter, due to these terrible storms, this is the one and only complaint we received, because people understand that were not miracle workersit just strikes me funny that in these times of fierce storms that we were advictims to, customers call our company in a panic, because they have damage to their trees, and want to be put at the top of the listWhich by the way, I completely understand, but then when a couple of ruts are left after working diligently in trying to make his property safe he is complaining {months later)ever, after we already explained what might happen.Thank you for your time and consideration concerning this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was also shocked that being a long time customer that everything was not done to satisfy a complaint.It is true that this was an unusual winter, but that does not give any company the right to leave ruts in my lawn and make no attempt to repair them I was warned that there may be the possibility of damage to my property because of the condition of the soil For me this was a non-issue because they had never brought tracked or wheeled equipment on to my property in prior jobs (except the stump grinder).May I also remind the company that they did a job for me a month earlier where the conditions were pretty much the sameDuring that job, and all jobs prior to that one, no skid-loader was ever used to remove tree partsThe job was accomplised with little or no damage to my propertyThis job included a large tree removal and topping of three other treesAll wood was hauled out by handThis is one of the reasons I have always used George's Tree Service they climb trees and do not use heavy equipment tracks from the stump grinder has never been an issue.On this last job they suddenly appeared with a skid-loader in the afternoon and started to haul wood with the machine It was already too late to say anything, the first trip across my lawn had done the damage.I never received any phone messageIt's easy to say you left a message and I guess it's also easy to say you never received a message a modern flaw in the systemHowever, if it were my business, and I knew I had an unhappy customer, I would make it a point to contact that customer and avoid procedures such as this The one fact remains is that they did receive my message.On stump grinding: My expectation is that the remnants of the tree are sufficiently removed so that with a little work a lawn could be re-establishedThis did happen with another company, after hurricane Sandy, and after Georgia's never returned my call So I know it can be doneBut in this case, forget about ground level, there is tree stump and roots sticking foot above the ground level>It has left me in a position that now I have to pay another companies overhead and labor to bring out a machine and do the job right While the job could have been done right the first time at considerably less cost to the home owner Not a pile of wood chips Stump and roots above surface > After filling in with wood chips and planting seed Regards, [redacted]
May 11, Dear Revdex.com,This letter is in response to ID# [redacted] ( [redacted] ) our customer who is a Middletown TwpPolice Officer contracted our company to remove her hazardous treeWhen I, Joe G [redacted] owner and operator of the company gave her an estimate, I explained to her that she would need to get permission from her neighbors to be on their propertiesThis was a huge tree and there was no way to contain it, to just her propertyShe did in fact speak to both neighbors who did give their consentWe proceeded to remove the treeWhen our crew was cleaning up, we were told by the plaintiff to get off his property, We explained to him that we wanted to get any wood and debris off his property to do a good clean upHe proceeded to tell us to LEAVE IT and to GET OFF HIS PROPERTY NOW!!! He is the property owner and we had to abide by his wishesNow he wants us to come back and clean upOur crew is not going back to a property, which we were told to GET OF
! Also the large opening that was disrupted was sticker bushes and weeds that are probably already regrownThe plaintiff has old tires and garbage all around his back yardWhen we trimmed that same tree a couple years ago, they also came out screaming that they didn't want the tree trimmedThat was not up to them, because it wasn't their treeThat is why made sure to let our Customer know that she had to get their permission which she didThe other neighbor had no complaints with us, because he didn't kick us off his property, he let us do our job and clean upts the plaintiff didn't want us anywhere on his property, than he should not have given his consentIn closing if he wanted the debris in his yard cleaned up, than he should not have kicked us off his propertyI find it amazing how in his letter to you, he left out that detail.Sincerely,Joe G***, President
Dear [redacted] ,This letter is in reference to a complaint you received about our companyID# [redacted] I was shocked when I read the complaint, because the person complaining is a past customer of oursHaving such a hard winter as you know and the ground becomes very saturated from all the snow and rainwith all the grounds being so wet and us being a tree company that uses skid loaders and stump grindersto complete the work contracted to us, we had no choice but to tell all of our customers including the plaintiff that we would not be responsible for any kind of rut damage to their propertiesThese storms come through and cause so much damage to the trees, and then we have our regular customers like the plaintiff calling to see how soon we can do their workWith the overwhelming number of calls we received everybody in a hurry to get their trees done, nobody wanted to wait until the ground was hardSo we had no choice but to warn all our customers including the plaintiff that if they wanted their jobs done right away, we would not be responsible for any ruts that may be made by the equipmentAs the plaintiffs letter states there was snow on the groundHow can you remove tons of wood, in a snow saturated ground without making ruts? As far as the stumps go, we were never told by plaintiff that his stumps were not ground down far enoughThe stump grinder can only go so farSome times people think that it removes the whole stump, but that is not the case; there is still a stump down in the groundWe did grind his stumps below ground levelWe do not chase rootsRoots from a tree can be all over the yard it would takeforever to chase all the roots, as the plaintiff already knew from past jobs we have done for himAs far as responding to his complaint, I did in fact call him back after receiving his message on the answering machinetoo reached his voice mail and left him a message reminding him that we had warned him that we would not be responsible for any rut damagePlease just think of it from our end, if you were to water your yard nonstop for four months (the snow storms started in October and plaintiff got job done in February) and then asked someone to bring a piece of heavy equipment onto the yard, of course you're going to see ruts and that's exactly why we had to warn our customers of potential damageWith all the tree jobs we did this winter, due to these terrible storms, this is the one and only complaint we received, because people understand that were not miracle workersit just strikes me funny that in these times of fierce storms that we were advictims to, customers call our company in a panic, because they have damage to their trees, and want to be put at the top of the listWhich by the way, I completely understand, but then when a couple of ruts are left after working diligently in trying to make his property safe he is complaining {months later)ever, after we already explained what might happen.Thank you for your time and consideration concerning this matter